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S33 | S34

DOCSIS® 3.1 Gigabit Cable Modem

  • 393 Topics
  • 1,026 Replies

S33 | S34 Announcement (2)

393 Topics
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The Many
Steve K.The Many
asked in S33 | S34
surfboard s33v3 no connection to wifi . cox cable

Cox, communication, changed my modem to my new arris. Surfboard model S33V3. However, I cannot get it to connect to wifi.

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plemans
Juggernaut
M
The Many
MsbnakThe Many
asked in S33 | S34
S33v2 solid white light upon powering, no connection, reset fails, buzzing moise

I’ve had this S33v2 device in place with eero 6+ mesh devices and Xfinity ISP since Aug of 2023…it worked well until 2 days ago. The WiFi dropped, I assumed it to be a temporary Xfinity outage. After several hours I checked the modem and it had a solid while (greenish) light, normally its blue. The device was making a high pitched buzzing noise that I hadn’t previously heard. I disconnected both the power and coax, waited and reconnected…the light immediately turned solid white upon connecting power. I attempted to reset the device via the recessed reset button on the bottom of the device. I followed the instructions in the user manual holding the reset button for over 7 seconds, the light never changed from solid white. I’ve attempted several more times, holding the reset for up to a full minute, same result, the light never changes from solid white. Disconnecting the coax and connecting only power, the light goes immediately solid white. To rule out faulty coax, Ii swapped the cable

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Wi-Fi Warriors
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The Many
ericdebakerThe Many
asked in S33 | S34
s33 modem and router work but can't connect to network

I tried adding another s33 modem for garage using bridge mode. Didn't appear to work so I disabled bridge and now I can't connect back to my network. Spoke to isp and said all is good on their end. Please help!

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plemans
Juggernaut
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The Many
GoBirdsThe Many
asked in S33 | S34
How do i initiate a warranty Claim for S33 V.1

My S33 is rebooting constantly, overheating to the point where I had to put a fan underneath it and it's no longer helping. How and where do I get the warranty process stated. My Modem is under warranty till 2025.

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plemans
Juggernaut
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The Many
JBlackThe Many
asked in S33 | S34
Arris Surboard S33v2 making constant noise after one year?

Hello, I purchased my Arris Surboard S33v2 from the ARRIS Amazon store on Jun 20, 2023, and I noticed it has been making a constant sounds lately when it was silent a month ago. I think I am also noticing buffering in videos when I was not before. What can I do while I’m still within the 2 year warranty?​

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plemans
Juggernaut
D
The Certified
Decola513The Certified
asked in S33 | S34
sURFBoard Central just re-downloaded it and it’s totally different

Not liking the changes some of my devices didn’t come through doesn’t show whether it’s 5G or 2.4 very dissatisfied. Can I change back I tried.

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D
The Certified
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The Many
PlannermannThe Many
asked in S33 | S34
S34 - Unable to activate the modem with COX

Well after talking to Cox on the phone and in the store, they can’t activate my new S34 modem. This company really needs to stop advertising that it is compatible, because in Las Vegas, it is not. I hope Amazon will take it back, if not I wasted 200 bucks for nothing.

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plemans
Juggernaut
R
The Many
RkubalskiThe Many
asked in S33 | S34
will i notice a sinificant difference from a 5 year sb6190 to s33 modem on spectrum?

Will I notice a significant /noticable speed change from a 5-year sb6190 to s33?

432
plemans
Juggernaut
J
The Many
jonathanbrochThe Many
asked in S33 | S34
s33 internet connection stopped working

I have an S33v2 surfboard and it just suddenly stopped working yesterday. Comcast says the connection to the house is fine.

831
plemans
Juggernaut
H
The Many
HansPLThe Many
asked in S33 | S34
WiFi for SurfBoard S33 Docsis 3.1 cable modem

Hello: I did my best to set up my new modem, and it works, kinda’. However, while I set passwords for WiFi 2.4 GHz and 5.0 GHz, they are not accepted. To link TV (Roku) and other “peripherals, it can only be done with the login data for the Web Manager. I have no idea what I may have done to cause this, but would be most grateful for help in correcting the issue. Thanks, Hans L

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Z
The Many
Zeno100The Many
asked in S33 | S34
Arris S33 Boot file Corruption

Just looking for a way to fix a boot file corruption. Recently on chat with Xfinity customer service reinformed me that the s33s boot file was corrupted. Yeah it hasn't been corrupted but they gave me a service tuer upgrade and somehow it corrupted and not just stuck Personally I think it's an ISP issue causing the boot file corruption.

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Wi-Fi Warriors
D
The Many
Devorah LeeThe Many
asked in S33 | S34
Network ARRIS site 192.168.0.1 ERROR- won't pull up

Network ARRIS site 192.168.0.1 ERROR- won't pull up. -I’ve tried numerous browsers, rebooted, also tried 192.168.0.1.1 - won’t connect. I need to update settings- Please help! My router model #: W31- //Modem model: S33v2.

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The Many
S
The Many
surfboardorderThe Many
asked in S33 | S34
How to cancel and order for S34

#60405

381
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Wi-Fi Warriors
R
The Many
robrice52The Many
asked in S33 | S34
S33 - No internet on Wired Connection

I have Xfinity internet using my own S33 modem and a 6g router. My wife has concerns about emf and wants to turn off the wireless router at night. I am up way before her and need to have internet access as I often work from home. I want to be able to use a hardwired connection to my home office computer while the wireless router is turned off. I thought I could use the second (bottom) modem port, but apparently cannot. I tried simply unplugging the router from modem and plugging the ethernet cable into that modem port, but it doesn’t work either. What is the best way to do this?

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plemans
Juggernaut
E
The Many
Erek4The Many
asked in S33 | S34
Cannot connect to 192.168.100.1 - Arris Surfboard S34

Just received my Arris Surfboard S34. Contacted Xfinity and have it activatedI have an ethernet cable connected from the modem to my computer. I cannot access: 192.168.100.1 It reads: “Safari can’t open the page “192.168.100.1” because the server where this page is located isn’t responding.

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plemans
Juggernaut
M
The Many
mda755The Many
asked in S33 | S34
Compatibility of S33 and S34 while enabling VPN on the devices

I have Spectrum 400MB plan. Can I use either S33 or S34 modems? Particularly attaching to company VPN. I've been told that my connection has a lot of Jitter. Will either of these devices help that?

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plemans
Juggernaut
W
The Many
WayneThe Many
asked in S33 | S34
need gateway address

I can't seem to use 2 devices with this modem s33. On second device it asks for Ip address, prefix length, then gateway address. Xfinity says they don't have it. Does anyone know how I can get the gateway address? Or do I have to wait until Monday morning to contact arris cs.

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Wi-Fi Warriors
7
The Many
7darylbgThe Many
asked in S33 | S34
My Modem is not

My modem doesn’t work. It’s only 6 mounts old. Xfinity came out and reset it and checked it out.

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Wi-Fi Warriors
S
The Many
Sendo427The Many
asked in S33 | S34
i think my s33 modem Ethernet port is going bad and no internet

So every time my deco (old)Xe75 or (new) be63 Wi-Fi router gets rebooted for a update or If I manually reboot it from time to time. When it's done rebooting the light go red and say there's no connection so then I'll have to unplug Ethernet cable for wifi router and replug it back in until it goes green. But then there's times it will show green but my devices will say connected to WiFi but no connection. So then I'll have to unplug the ethernet cable and replug it or reset my s33 modem in order to get things working and a stable connection again. I've also changed the ethernet cables and the same thing happens so my only conclusion is that my s33 is the cause of this problem but I don't know if it's the modem itself or the ethernet port is going bad. Because I ruled out the ethernet cable and I've ruled out the Wi-Fi router because I ended up buying a new Wi-Fi mesh router and the problem persists. I haven't tried resetting the s33 because I don't really want to have to call Comcast a

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Wi-Fi Warriors
A
The Many
AlsomitraThe Many
asked in S33 | S34
Upgrading SB8200 to S33

I presently have the SB8200 modem, since 2018. I have Xfinity, and my current plan’s level of service is Ultrafast including download speeds up to 1000 Mbps and upload speeds up to 20 Mbps. My download speed averages above 920 Mbps. Is there any benefit to upgrading to the S33 modem if I don’t upgrade my level of service to 2000 Mbps? Upgrading to this speed would cost an additional $25, so would I see download speeds of 2000 Mbps if I upgraded?

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A
The Many
C
The Many
cclarkeThe Many
asked in S33 | S34
S33 has intermittent internet connection

I have reset my modem and have rebooted my modem and I am still receiving no power signal. The mdrm has a solid blue light on. How do I resolve this issue? Do I need to replace my modem? My devices show signal strengths between 2-4 bars. My internet does drop service 3-4 times daily. I do have internet service and my cable provider has shown me that the signal strength is good. Thank you

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Wi-Fi Warriors
K
The Many
kguinsataoThe Many
asked in S33 | S34
SURFboard S33 dead

My SURFboard S33 modem is completely dead. I’ve tried restarting more than once. I am hearing a buzzing noise from within the unit. I only get the orange light. My unit is still under warranty. Who do I contact to get a replacement or refund? Thanks.

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K
The Many
D
The Many
DavidSThe Many
asked in S33 | S34
S33 V2 with xfinity. Is update 1.3.2 Build 20240325 rel.56896 safe to do?

Hi All, Just upgraded my modem/router combination to separate devices. Using Arris S33V2 and have stumbled my way through the setup. I think It is working OK, but I am being offered an update. Should I do it? The current firmware version is 1.2.3 Build 20230603 rel.46473(5553) and the offered update is 1.3.2 Build 20240325 rel.56896 My present xfinity service is 500mbs and I have no intention to upgrade my xfinity service. Thanks for your help,

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Wi-Fi Warriors
L
The Many
Lisa RinehartThe Many
asked in S33 | S34
New modem activation

Need help activating my new modem

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Wi-Fi Warriors
T
The Many
Thirstily9852The Many
asked in S33 | S34
Intermittent internet connection on S33

Hello! I have an Arris S33 that I unfortunately trying to use with Cox out here in the midwest. Yes, their name is “Cox,” that is not a joke. I have the Gigablast plan, which is a dumb name for a poor product. Roughly 3 to 4 times a day the connection drops. I have swapped cable modems, cables and verified that the network is good. Cox will charge me to come out and inspect, so I want to make sure that I can point to a connection issue on their end. Here is the status page during the most recent outage. Startup ProcedureProcedure Status CommentAcquire Downstream Channel 759000000 Hz LockedConnectivity State OK OperationalBoot State OK OperationalConfiguration File OK Security Enabled BPI+DOCSIS Network Access Enabled Allowed Downstream Bonded ChannelsChannel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables5 Locked QAM256 759000000 Hz 1 dBmV 43 dB 0 01 Locked QAM256 735000000 Hz 1 dBmV 43 dB 0 02 Locked QAM256 741000000 Hz 1 dBmV 43 dB 0 03 Locked QAM256 747000

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Wi-Fi Warriors

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