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SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC2 Router

  • 249 Topics
  • 533 Replies

SBG6950AC2 | SBG7400AC2 | SBG7600AC2 Announcement (2)

249 Topics
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The Many
barellano913The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG7600AC2 - Unable to activate the modem for internet access.

I’m trying to set up my Xfinity internet at my new address. Xfinity is saying they can’t activate my Arris modem because it is still tied to my old address 20 miles away. What do I do here? Do I need to call Arris customer service so they can change the address to my new one? That seems weird because when I moved apartment addresses in the past within the same city I never had this issue. I thought as long as there is power to the modem and the internet signals is active at my house everything should be fine. Please help

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Wi-Fi Warriors
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dkarras84The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
block devices on SBG7600ac2

Why can’t I block devices on the surfboard app?

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Wi-Fi Warriors
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The Many
wendyf19The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to Reset the Surfboard Central App username and password

I have forgotten username and password for the mobile app and don’t see a reset link. I will eventually need to reset the router password.

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Wi-Fi Warriors
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drjaf1230The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG6950AC2 Bridge Mode?

I’m replacing an old Arris Modem, specifically SB6190 with a SBG6950AC2, and the old modem was connected to a router made by Araknis. When I set up the new Modem, I was able to get wireless internet through two new SSID’s coming from the new modem. However, our old SSID is still available to connect to without internet access. Most importantly, I have multiple range extenders, and access points connected to the old router via Ethernet that are not giving out internet access anymore since the modem has been replaced. I attempted to switch the new modem into Bridge (NAT Mode) however that made it impossible to connect to the new SSIDs and the old SSID. I am trying to get the internet coming from the new modem to be broadcasted on the access points/extenders throughout my house. There are also multiple hardwired (ethernet) connected devices throughout my home that are connected to the router and haven’t had internet access since the modem replacement.

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plemans
Juggernaut
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AntoinetteT1The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Need Pin # for SBG7600AC2 router

Just discovered that even though my printer and TV operate, via WiFi, neither is connected to my home network, which is running 5G. While trying to connect my HP printer, the router Pin # was requested off the label. Everything that I see does not qualify as the Pin #. So how do I connect my devices?

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Wi-Fi Warriors
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MKearsleyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
password reset sbg7600ac2

How do I change the default name and password.?

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Wi-Fi Warriors
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Jpizzle0621The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
connecting two routers? | model:SBG6950AC2

I have just moved to a new house and brought my old router with me. My new service provider issued me a router and modem and have it connected downstairs, however upstairs in the loft the signal is very weak. I have another coax cable connection upstairs, how could I use my old router as a second router?

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Nickg715The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
GUI web portal still locked after multiple factory resets SBG7600AC2

My username and password was locked and after multiple factory resets and setups the username and password is still locked. The customer support number doesn’t work either so I’m stuck. I read it’s possible that it could remain locked if I registered my warranty initially. Any assistance would be appreciated. the new app surfboard central doesn’t help either it won’t connect to my home network and just is stuck there.

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Wi-Fi Warriors
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Lawrence PreciadoThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris Surboard Wi-Fi Cable Modem Router - SBG6950AC2

Hello My Arris Wi-Fi router is working fine. However, I’d like to use the Ethernet ports on 2 devices for hardwire connections. In the past, I did not have any issues with hardwire but for some reason(s) I cannot get a hardwire connection for my Fire Stick and Max Free Streaming TV box. I did not have this issue before. I’m using an Amazon adapter for the Fire Stick which worked before. But when I check the Fire Stick Network, it shows I’m connected only to my home Wi-Fi and not as a hard-wired connection. I’ve also noticed there is no Ethernet Cable on the Arris router. Should there be one? I’m using a CAT8 ethernet cable on both devices. Wondering if the CAT9 cable is compatible with the devices. Do you recommend I reset the Arris Router? I would appreciate it if you could provide me with some information and suggestions to get this matter resolved. Thank you so much. P/N: SBG00DA76950B

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Wi-Fi Warriors
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The Certified
frestesThe Certified
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
unable to change the client's name on GUI portal - SBG7600AC2

I have a SBG7600AC2 and I cannot find any documentation on how to see up the LAN. I cannot change the Names on the client list so most everything is “unknown”. Also I don’t know why this documentation is not easier to get to or find. The documentation in the support page has no information about the LAN set up, which I find strange. Anyway right now I’ll settle for the information I need to set the LAN up.

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Wi-Fi Warriors
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The Many
2013CTSVThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris 7600 trying to put in bridge mode and forgot admin password

Trying to hook up an Orbi mesh system and was told to shut WiFi off on the arris surfboard 7600 but can’t remember password to turn it into bridge mode. Any help would be appreciated

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Wi-Fi Warriors
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BigWaveDaveThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
unable to login GUI web portal to enable the guest Wi-Fi on SBG6950AC2

My Arris Surfboard router one day decided it didn’t like my password. I’d like to set up a guest account. Any way to get in or should I just buy a new router?

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Wi-Fi Warriors
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The Many
bedge117The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG 7400 AC2 Public Static IP setup

I recently purchased an SBG7400AC2 Modem for a Public Static IP. It was one of 4 modems approved by my Cable Provider when purchasing a static IP. I was given a gateway IP, Netmask, Device IP, and DNS servers. I was told by the cable company that I do not change the WAN settings and to leave it on DHCP. I thought this was odd because I thought the Static IP was on the WAN side, but anyway, When I try to set up a network using the provided public IP, I get an error message saying it was not a private IP address range, and I needed to use 172., 192., 10., etc… Am I receiving bad information from the Cable company or is there something else I need to do? My goal is to set my Unifi Dream Machine Pro to the Public IP address provided. I have tried pretty much everything I can think of. I even put the static info on the UDM-Pro and set the modem to bridge mode, but no luck. Thanks in advance!

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AnaraThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG6700-AC

Hello. Please I need help to connect an app with my 2.4 G wifi that my SBG6700-AC router has .

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Wi-Fi Warriors
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mintongraceThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How to return certified refurbished item purchased through Surfboard.com- SBG7400AC2

Hi! I recently bought an ARRIS SURFboard SBG7400AC2 Certified Refurbished (this was an accident, I meant to buy a new one!). Anyway, I need to return it because it doesn’t work. I’m trying to figure out how to return it, but all the customer support options say they cannot help me because my warranty is expired. (I bought it one week ago, January 6.) Surfboard.com says it should have a 1 year limited warranty, but I can’t find any information about that in the box. :( Thanks!

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Wi-Fi Warriors
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The Many
jaramburoThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG6900 Modem, can't connect to network with either password or Security Key

I’ve had an SBG6900 cable modem for a few years. Just bought an 8200 and it didn’t work. When trying to connect my old modem back (SBG6900), neither my old password nor the ID key work to get in (it says, need additional information to authenticate). I can’t connect to the application manager because I am not on the network, and my laptop does not have an Ethernet port to connect directly. Does anyone have any thoughts on how to access the Arris portal without being connected to the wireless network?

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Wi-Fi Warriors
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StoltejenniferThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 suddenly lost interest connection

I have had this modem for a few years. I've had no issues with it ever before. This morning, I suddenly lost internet connection. The modem restarted on its own, and when it came back on, it had no internet connection. The second light, the send/receive light, flashes at a very rapid pace, the internet connection light below it is off completely. It doesn't light up or flash at all. I've done a hard reset on the modem. I've done multiple troubleshooting sessions with Comcast today unplugging everything. At this point I have Comcast coming out tomorrow to look at things. I'm hoping to get some suggestions for what the problem could actually be. I feel like the issue is something with Comcast but I am worried they will just tell me to get a new modem. Thanks for your help!

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mprapha25The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris Surfboard SBG6950AC2

I'm trying to see if it's possible to limit connections on a Wi-Fi signal per signal? doesn't look like it is but I wonder if anyone knows if I'm missing something

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lucianoestevesmachadoThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
i need the HFC MAC to activate the modem - SBG7400AC2

Good afternoon, I bought two router 7400ac, the information on it is not the same as the information on the sticker, get the Serial Number of both, could you tell me the HFC MAC so I can install the router? ARRIS DOCSIS 3.0 Gateway / Retail HW REV: 3 VENDOR: ARRIS Group, Inc. BOOTR: 2.2.0.45 SW REV: 9.1.103AA85 MODEL: SBG7400AC2 Serial Number: [edit: removed personal information] ARRIS DOCSIS 3.0 Gateway / Retail HW REV: 3 VENDOR: ARRIS Group, Inc. BOOTR: 2.2.0.45 SW_REV: 9.1.103AA85 MODEL: SBG7400AC2 Serial Number: [edit: removed personal information]

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Wi-Fi Warriors
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The Certified
Sabreman23The Certified
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG6950AC2 - recent purchase for Xfinity .. now cant watch Amazon Prime videos/live TV

I recently purchased and installed an Arris SBG6950AC2 router/wi-fi cable modem for use on Xfinity/Comcast. Now I can’t watch Amazon Prime Live TV or Movies, etc. I get an error to contact Amazon customer support… I can watch YouTube and access FaceBook, etc. Can the issue be a setting in the Arris Surfboard SBG6950AC2 setup or permissions? Everything was working with my older TP-Link Model 7610. I get all the way to the “watch” page and then Amazon aborts the connection or does not connect. I verified my router is working ok to access the internet, send email, buy stuff from Amazon. Any input is greatly appreciated! Thanks, much, happy New Year! Charles

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The Certified
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The Many
SfwilliamsThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Lost original login information used to set up modem - SBG6950AC2

Hello, I am trying to set up the app on my mobile device using the pamphlet included in the box but it is not working. It was originally set up using another persons information rather than my own and they lost access to their email to get into the account. How do I, if possible , reset it and set it up to only my information and also get the app to work on my iPhone 11. I need to be able to have control of the modem and devices. Thank you.

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The Certified
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The Many
Ethanbc13The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG6950AC2 unable to setup the SBC app through wifi

The router is correctly set up with ISP, able to restart router from xfinity app, but can’t get the router to connect to phone or surfboard app. Intro packet has different SSID and password than on the box, even successfully scanned the QR on modem and still said it couldn’t find the network, any ideas?

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Wi-Fi Warriors
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davidpdouglasThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SURFboard SBG7400AC2 2.4 ghz settings for security cameras which loses live stream after 2 seconds

Arlo camera connects fine to the SBG7400AC2 and functions fine except for the live streaming aspect, which only last two seconds and stops. I’m thinking there must be a setting for the 2.4 ghz connection that I haven’t set correctly or the live stream would remain connected.

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The Many
thasenourThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
No internet on Surfboard sbg6700-ac

A new Surfboard SBG6700-AC will not connect to the internet. Went through setup wizard and did a factory reset. All front panel lights are steady green except the INTERNET is green FLASHING. The computer communicates with the modem with 192.168.0.1. The computer shows “no internet”. What else can be done to get the modem to connect to the Internet?

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plemans
Juggernaut
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The Many
joewitte24The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Locked Out of ArrisSurfboard Account

I am locked out of my Arris Surfboard account and cannot reset my wifi network and password. I have tried to reset at 192.168.0.1, but receive this message "Invalid user name or password, or your access has been locked due to multiple failed login attempts!". For reference, I have a Surfboard SBG7600AC2.

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Wi-Fi Warriors

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