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SVG2482AC

Xfinity Voice and DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1750 Router

  • 197 Topics
  • 426 Replies
197 Topics
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The Many
NehrmantrautThe Many
asked in SVG2482AC
slow speed on svg2482-AC

I have a Arris Surfboard svg2482ac modem. Cable company says I have 300 speed but am only receiving 90 speed. Is this modem capable of 300 and if so what do I do.  Thank you

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Wi-Fi Warriors
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Prayer5The Many
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how to turn on dual band svg2482ac

trying to turn on dual band 

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Wi-Fi Warriors
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RandleRoseThe Many
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SVG2482AC - no Internet

I just purchased a SVG2482AC (new from Best Buy) to replace an owned TG862G since I upgraded my Xfinity plan to 500 Mbps. I’ve scanned all of the community questions, but I don’t see the answer. I followed the setup instructions but in #6, to open a web browser and enter xfinity.com/activate.  I’m using Chrome on a MacBook Pro with MacOS Monterey 12.7.4.  The website said I had to use my mobile app to activate.  So I attempted to activate from my iPhone but it couldn’t activate and sent me to a customer service person who entered my CMAC # and activated my gateway. The Power, US/DS, and Online lights are solid white.  The 2.4 and 5 GHz lights are mostly solid but occasionally flicker.  He said his system recognizes the CMAC # and it corresponds to the model type - but wasn’t able to see a response. I have a Ethernet cable indicating Green Connected.  The WiFi is green connected.  I’m able to connect to the Arris Web Manager using the admin and passcode - was able to change the password

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Wi-Fi Warriors
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CharleybrThe Many
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Firmware update on SVG2482AC

I've been tryin to update my firmware on svg2482ac  but I can't find it

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Wi-Fi Warriors
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LoriThe Many
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TV won't connect to internet on SVG2482AC

I purchased SVG2482AC today. Activated it through my internet provider, set up the network name and password. My laptop connects fine, my cell phone has WiFi, but my TV says it can't find my network….  and for the Catagory question, I don't see anything pertains to the ARRIS SURFboard that I have…  just picking the first option...

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Wi-Fi Warriors
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trgeorgeThe Many
asked in SVG2482AC
Login to Surboard SVG2482AC

I am trying to login to my Surboard SVG2482AC but can’t.  I can see my router and all of the connected devices when I go to http://10.0.0.1/ but I can’t login. I am using “admin” as the username and for the password I have tried “password,” the password printed on the surfboard, and the password I use for connecting devices to the router.  None of them work.  It is very possible that I changed the default password at setup but I do not have a record of it.  How can I find/retrieve my login credentials? 

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OldAlThe Many
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Arris Surfboard. SVG2482AC

How can I change my password for this network?

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lauriem86The Many
asked in SVG2482AC
how do i connect 2.4ghz on svg2482ac

trying to activate a smart plug but can only activate in 2.4ghz mode - how do i do that on an SVG2482AC

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plemans
Juggernaut
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zhangzilinThe Many
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SVG2482AC no internet connection

I tried restarting couple of times but although I’m able to connect it says no internet connection. Could anyone help? 

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Wi-Fi Warriors
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Kwc007The Many
asked in SVG2482AC
Deleted Devices that are connected on svg2482ac

Hello I just set up my modem, is there a way to delete devices under the my devices tab? I can’t seem to find anything and I’m not sure what device is connected.

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Wi-Fi Warriors
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TimbyrneThe Many
asked in SVG2482AC
mac address on SVG2482-AC

I can only find one Mac I’d number, but the Xfinity guy said there should be two. Anyone know why or where it is located?

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Wi-Fi Warriors
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MashmashmashThe Many
asked in SVG2482AC
10.0.0.1 unable to access GUI web portal - SVG2482-AC

Hii was called by xfinity team and they said that i have issues with my firewall and since i not using xfinity modem thats why i cant access their admin tool using 10.0.0.1 in this matter i need to contact my Original Equipment manufacturer for this issue and gave your 

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Pete71The Many
asked in SVG2482AC
Ring Stick Up Cam not Connecting to SVG2482AC

Am unable to get Ring Stick Up Camera online.  Setup was “successful” but camera is offline.  Extensive testing with Ring Technical Support failed to resolve the issue or diagnose the cause.  All other devices work perfectly. Any suggestions as to what the problem might be and how it can be fixed? Thanks in advance.

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KOutThe Many
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SVG2482AC - online light is blinking

I am using the quick start guide that came with my product. I have completed step 1-4. I did have to use my cell phone because I don’t have a laptop. It says in step 5 that the lights will go solid white after us/ds and online stop blinking.  first my online has never started blinking and it never goes solid. 

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WaltWynn1The Many
asked in SVG2482AC
Forgot password for GUI web portal - SVG2482AC

I forgot my password to log on to the web manager. How do I reset it

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Wi-Fi Warriors
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spro2391The Many
asked in SVG2482AC
No internet on SVG2482-AC

 Hi,I hope everyone is having a great day!! I have a Arris Surfboard model SVG2482AC. I cannot connect to the internet. I want to get it back to factory settings. What do I need to do? Please let me know when you can. Thanks Scott

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plemans
Juggernaut
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rbduckThe Many
asked in SVG2482AC
SVG2482AC router only?

This modem is expensive and has very few configurations it can be set to. I know it can be set to “bridged only” That is not my question. My question is, How can it be set to “router only mode”? Is there firmware available that can assist me in setting up to router mode?

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Wi-Fi Warriors
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Cust01The Many
asked in SVG2482AC
Home network share drive setup

With a previous Arris modem I had a shared network drive plugged in to Ethernet 1 that everyone could access. How do I set that up for the SVG2482AC router..?  Am being told it can't be done, but a shared network drive is what a LAN/router setup should do..…out of the box. ????Many thanks..! 

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plemans
Juggernaut
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haymorerThe Many
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svc2482ac usb file sharing

How do I enable use of the two usb ports for file sharing?I see no option for it in the web interface.

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Wi-Fi Warriors
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rickreed11The Many
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Unable to connect Samsung phone and tablet with SVG2482AC

Keep getting an incorrect error message trying to connect new Samsung phone. Was able to connect a new tablet. All other devices are connected. Comcast and Samsung were no help. Any suggestions?

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Oksana GThe Many
asked in SVG2482AC
connected without internet - SVG2482AC

Hi! No internet access. Please disable the router's bridge mode to enable its wireless function. model svg2482ac

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plemans
Juggernaut
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mjlinds1The Many
asked in SVG2482AC
Phone calls dropped after 10-15mins - SVG2482AC

Why do my phone calls drop after 10-15 minutes on my svg2482ac modem for xfinity

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The Certified
MJ MJMJThe Certified
asked in SVG2482AC
WHY IS SVG2482AC STILL ADVERTISED FOR XFINITY?

As of this week (9/18/23) my SVG2482AC is crashing on Xfinity multiple times daily. Comcast support told me that due to the well know (new to me) issues with the “PUMA 6” chipset it is now not supported, in fact, INCOMPATIBLE, with the Xfinity network. But check out this ad:https://www.arrismodem.com/svg2482ac/It clearly states for use with Xfinity! Do I get a refund or at least a credit from Arris for this? They are/were clearly “DUMPING” these guys with a defective chipset.What do you know about this? Thanks.

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conlinaThe Many
asked in SVG2482AC
How do I get system logs on my IP address Gateway Login page?

I’m using a SVG2842 phone enabled Arris modem/router. My IP address page looks different from some others who have shared screen shots of where they found their system and event logs. Mine is a different website. When I go to the logs page, it produces no logs. I’ve tried over several days. Screenshot here with greyed out logs circled in black. When I hit the show logs button, it has a dialogue box that says this will take a minute and then produces nothing. I need these to show Xfinity. I’m one of the unfortunately folks who lost internet access this week because my Arris surfboard keeps rebooting (never loses power). It doesn’t stay on for even an hour. Yet I have no logs to show.     

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Wi-Fi Warriors
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alckrugerThe Many
asked in SVG2482AC
Surfboard SVG282AC slow wifi speed vs ethernet speed

On Surfboard SVG282AC the wifi speed next to the device is less than 70mb - speed at PC via ethernet is over 300. So it's not a Comcast issue. Anyone know if there are new settings in firmware I should try?

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