Wi-Fi Modems

I'm trying to setup this wifi cable modem.  Followed instructions 100% multiple times over many days. The modem WILL NOT progress past blinking green lights to SOLID GREEN lights where I can activate withy carrier.   Currently sitting on blinking green lights for 1 hour.  Please help. Xfinity says it is a device issue. 

Hello, I own an Arris G36 that I bought 10/6/2023.Since then, I've had very unstable internet, where I would drop multiple times during a 1-hour conference call making working from home impossible.I've found numerous forum posts about firmware 01.04 causing this issue and that version 01.05 fixes the intermittent connectivity issues.I've also been told that per DOCSIS, Arris (the manufacturer) is unable to update this firmware, and that it is the ISP's responsibility to verify and push out the update to their customers.First, is this true? Am I stuck and at the mercy of Xfinity?It's almost been a full year of degraded service and I'm not only in the hole for a $320 modem that barley functions, AND the 9+ months of 1.2Gbps I've been paying for and not enjoying.What's the answer here? Am I out $320 because people don't want to support their recommended hardware? People can't afford to be making these mistakes, this isn't insignificant.T

I have the G36.  I also have TiVo.  I want to setup port forwarding for it.  I checked online and there’re about 9 ports to open/forward.  Do I have to find and put in all TiVo ip’s for each box and open a port for each one?  I’m confused on filling it out.  Example: internal start point, internal end point, external start point, external end port.  Some of the ports are 80, 443, 7387 and so on.  Can anyone give me an example on how to set it up based on the ports mentioned?  Thanks Joe p

Hi, I simply want to open up Arris website and create a password for my G36

I just moved. All of my devices connect to my SBG8300. However SBG8300 isn't connecting to internet. Can't login to my ARRIS gateway. Forgot password. Internet service unchanged with spectrum.

After setting up my G34 modem/router on Xfinity login was changed and can’t configure my router the way I want.

I have an SBG8300. The 2.4 and 5 G bands have been separated. I have 15 smart home devices connected to the 2.4, most of which work just fine (the ones that don’t are FEIT bulbs and outlets, which I have been told is a FEIT app problem. These problem devices randomly show offline). I recently bought a new device (a grill/smoker) but despite there being a full 5 signal bars, it won’t connect (it also requires the 2.4). The smoker will connect to my phone via hotspot, so the smoker manufacturer states it’s an issue with the router. But what that could be is anyone’s guess. So, anyone have a guess on what the problem could be? Thank you.

The current information on my G36:Software Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2Firmware Version:{edit:personal information}RDK-B-LLC:rdkb-20200207SDK:N/AWi-Fi Driver:N/A

This has been the most frustrating last 9 months or so. I thought that this model would work well with my house rentals ISP ( COX ) Well, I have been plugging in and unplugging, reseting, rebooting, rebooting the modem, buying new RJ45, new switch, new dock, plugging in and unplugging again. Why does this router keep DISABLING my ethernet connection. I keep the same config and its like a roll of the dice if it will work or not? If anyone has any thoughts Id LOVE to hear them. This can’t be user error, or a hardware issue, or maybe it could be. I am at a loss and VERY happy to be going on vacation for a week. PLEASE HELP.

Sold my G36.  How do I remove all my information from Arris account?

Is the Arris G34 and G56 compatible with the Three WC4T I am using today.  I need to update my cable router

I just purchased an ARRIS G34 and set it up. The PC’s seem to access the web, although slowly. However I can’t seem to connect to streaming services, such as Netflix, Amazon Prime, etc. They either timeout or I get a no internet connect message. MY provider is SPectrum

I have an HP 140 laser jet wireless printer that I am having trouble connecting to my Arris G34 router network. Can someone help me thru it

Just purchased WC4S to expand coverage of SBG7400AC2, after setting up via Surfboard App with Mesh connected to modem via yellow cord I received a successful message and could connect to the mesh from my phone, however when I disconnected the yellow cord and tried the mesh in any location it would not provide an internet signal. Any ideas?

I need the password for my modem for the devices how do I get one?

I recently purchased the ARRIS SURFboard SBG7600AC2 off of eBay. It was listed as brand-new. Just open box. Are there any safety precautions I should take with the device. I'm worried that there may be a cyber security issue with buying a device like this. The price was right at least. I look forward to any body's response.

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I need some help identifying the different devices logged into my system. I can see that I have 7 devices. For example, how do I know which of the 3 phones listed is my iPhone vs my children’s phones? I would like to edit device names and set up parental controls. I have searched and can’t find an easy answer. Thank you!

Bought refurbished modem/router combo (SBG10) through Amazon. I worked with Xfinity tech support for a long time, and still not working, even after several power cycles.  All lights light up except the "online" light. Devices can connect, but without internet. Xfinity is unable to remotely detect it. Simple troubleshooting: yes, it is plugged in. Yes, the coax was in and tightened all the way. Yes, I used the Ethernet port and cable and a computer to do the initial configuration. I have experience setting up modems and routers. I am confident the problem is in the refurbished unit. I am requesting a replacement of equal value, or greater if unavailable, as soon as I am able to return the unit I have. 

How do I change my modem name and password?

My g34 was purchased 6 months ago, and for the first 5 months, it has worked flawlessly. Now, I have to reset it daily (sometimes multiple times per day). The internet and wifi completely drop, and the light on the modem/router goes from solid blue to flashing blue or flashing green. When the lights are flashing, there is no internet. I work from home, this is super inconvenient. I have changed the WIFI band, I have tried ethernet cable connection instead of wifi. It’s like the g34 had a built-in detector that knew it was 6 months old so it started to degrade. Also, I have to physically restart it, it doesn’t work if i restart from the admin pannel on 168.1.0.1 it doesnt resolve the issue.Lastly the app on android continues to refuse to connect. Wi-Fi communication failure. error 0000-1612. Every single time. So that is also useless. 

I am trying to use my Arris modem/router as a bridge in a separate location.  My primary router is a Netgear C6300.  I cannot seem to wirelessly connect the two so the Arris passes along my wireless network from the C6300.  I have tried WPS initiated from both devices using the WPB wireless push button and Pin method.  No success.  It is very difficult looking up solutions on line.  Some suggest to go into the web manager and enter the SSID and password of the network.  Arris web manager does not accommodate that or at least I have not found it.  Last ditch effort before the Arris goes in the recycle bin.  Thanks for any help.

I just purchased the G34 and it seems to be limited to 31 devices (based on debugging problems on my network).   How many devices are supported?  This critical information is not provided on the Arris website or in any documentation that I have found.   What modem/routers support more than 31 devices?

I am unable to “find” my guest wi-fi network from my G36 router. It shows that it exists within the Arris SURFboard app on the “My Network” screen, but my Samsung S21-FE cellphone will not show it when scanning for networks – neither does my desktop. This is a recent development, as it has worked in the past. I use this specific network to connect my remote car charger in the garage.

I just opened my new Surfboard SBG8300 and connected to same cable I used for old modem. I activated it thru Xfinity/Comcast but they cannot connect says appears offline. How do I resolve?