Wi-Fi Modems

After many years of owning the SBG7400AC2, I recently tried to use the USB port to have a shared folder easily accessible by everyone home for minor things like saving and sharing small files. I was able to connect a thumbdrive, set up the USB such that everyone access, as detailed on this very helpful page: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7400AC2-USB-Media-Sharing I have no trouble seeing all the folders on the drive on my macbook and windows computers, however, I am completely unable to write anything to it on my network. Does this modem not permit writing function to the USB drives? 

G36 does not have WPS button

I have tried entering the security key and manually entering the SSID for 2.5Ghz and 5Ghz. I know this area is highly trafficked internet wise which is causing connectivity issues on other devices, but my Xbox just will not connect.

I just purchased a new g34. I amunable to connect the device to the internet. I see the g34 on my iPhone settings and Xfinity says they see the g34. However, my settings and Xfinity both say it is not connected to internet. How do I move forward?

How can I run a 2.5k setting on my guest network to hook up my home security cameras and keep the main setting at 5k on my G36?

I have the ability to connect to the wifi but there is no internet access, the apartment complex gave me this modem and said this was all i needed but idk what else to do to connect to it

When me and my roommate got our internet setup for the G34 on of the setup in the app requires your to make an account, in this process there was never a password asked to be setup, when this happened we couldn’t continue to login in to our router through the IP web address. Does anyone know how to maybe press a forgot password or outright change it or does anyone  know what this password may be? We’ve already tried the router password and other passwords we could’ve used but didn’t and even just tried not using one nothing works.

I have Astound broadband with G36 modem. Issue is happening daily … Internet shows up to provider but no internet access. Logs show an DHCPv6 provision retry issue and I have to reboot the G36 to restore connectivity. I asked for a firmware update from Astound but they said they do not have one from Arris. Is there a fix or do I need to replace the box?

I purchased an arris surfboard g34 and had it set up and activated through Spectrum.  I can't get the internet to connect. The message I get is connected but without internet on both lines. I called Spectrum and they said the modem is up and running fine on their end so they told me to contact you because perhaps the router is not connecting. Please help

When I try and download the Surfboard Central app on my PC it only shows my mobile devices available.  How do I get SBC to recognize my PC?

I set up both 2G and 5G guest accounts on my SBG6950AC2 modem/router. However they are not  shown/offered as Wi-Fi options. How do I get them to be made available? 

G34 has no internet and flashs blue.

My old Arris surfboard router/modem combo died and so I replaced it with the G34.  With my old Arris surfboard I had my laptop setup with the windows DLNA media to share media files with my Samsung TV's in my house.  Worked almost flawless in discovering the DLNA and playing videos.  I activated my G34 via Xfinity and it’s been almost nothing but problems I've had to work through.  I can connect to the internet and have eventually connected to smart lights and other discoverable items but the biggest issue is that my TV's no longer find the DLNA server to stream videos to my TV.  It has to be a setting on the G34 somewhere but I don’t know what to change.  Does it have something to do with IpV6 vs IpV4 or the UPnP?  My firewall is off and everything is set up correctly on my laptop to share files.

I have a G36 I bought a little over two years ago that I use with Comcast.  I haven't had any issues with the modem.  The last 2 months I keep losing internet connection but still have the solid blue light. Only way to get internet back is to unplug and plug the power to the modem. This is getting ridiculous because there are some days I have to do this 5-6 times especially with my wife working from home. Anyone else having this issue. I hope I don’t have to replace this modem already. 

How to change WiFi password 

I have a G36 I bought a little over two years ago that I use with Comcast.  I haven't had any issues with the modem.  The last 2 months I keep losing internet connection but still have the solid blue light. Only way to get internet back is to unplug and plug the power to the modem. This is getting ridiculous because there are some days I have to do this 5-6 times especially with my wife working from home. Anyone else having this issue. I hope I don’t have to replace this modem already. 

My Arris G34 has developed a problem where every 20 minutes or so I will no longer have internet access but the modem is still connected to the network. I am able to log into my ISP’s website using my cellphone’s mobile data to initiate a reboot of the device and after several minutes I will regain my internet connection. This problem is simultaneously occurring on both my PC which has a wired connection and phone which is connected through Wi-Fi. Looking at other similar posts, I see where it was recommended that I check the cable signal levels 3 times and provide information about my plan through my ISP. I am attaching all relevant information. My ISP is Cox.First data set:

when i logged in before, it wanted the default “admin/password” combo. but now:1: it redirects to a screen saying “please log in first”2: it now wants an email that i used to set up the device. i was never prompted to make an email, so i have no email to use, save for the one i just made for this community post. (tried it any way, obviously didnt work)[[correction. i have an email, but no password and don’t know where to recover it. the app says a reset is needed, but then why the email?]]i would reset it, but simple resets tend to break things with me (i.e. im on my 6th re-install of windows) and would rather have that be a last resort.the android app does not connect either, whether by scanning the QR code, or wifi info, etc. i even turned off my VPN to be sure, and my desktop has an ethernet connection where i also turned off my VPNside question: is there a desktop app for the G34? i had a similar problem with an old netgear 2-in-1 i used

Just hooked up my new G34, connected to the internet and it worked perfect….for about 6 hours, then shut down. I unplugged it and waited about 5 minutes, plugged it back in. Nothing. Unplugged again and waited 10 minutes, meanwhile called my service provider to see if there was an outage in the area. No. Plugged back in and red light, then flashing lights, then flashing blue light, then blue light and I was connected. Now I’m not impressed if it only lasts 6 hours and has to be rebooted. I need it replaced as I work from home and getting dropped while logged into my team is not a good thing. Downtime costs me money. I’m thinking of buying something else and returning. It didn’t even come with a manual, so I have no idea what all the lights meant! so frustrated.  Suggestions or ideas are welcome...please?

G34 has no internet and flashs blue.

I tried to login to access the web manager and follow the instructions on the quick guide. It says invalid user name or password when I type in the login information they provide.

How can I change the password from a string of numbers to something easier for me to remember? I have just plugged in a new G34-80A5-5G

I’ve had a Mesh system for three years.   One of my routers shorted out and am wondering if it is wise to just buy another Mesh Router for $170 or the G34 for $180 which would replace everything however I still have one additional working router and the arris modem from my original mesh purpose.    My main concern is I get great coverage with the Mesh in my 2 story house which is around 4000 sq ft.     Is the G34 reliable enough for proper coverage as well?   Thanks 

Is the G54 modem/router a better device than a Xfinity XB8 gateway?

My new arris modem will not allow my hp photosmart printer to connect. My printer test result says I need to add the MAC address to the list if permitted devices for the wireless router.  I did this repeatedly and it still will not connect.  The printer identifies the network name, but refuses to accept the password.  Help!