Modem - General

Does Arris honor warranties for items purchased on eBay?

The S33 with its two 2.5G ports is one of the best modems you can get with a gigabit internet connection. Will there be any options coming soon that will offer similar performance but with the xfinity voice support? Or am I just limiting my ability to make use of such a connection by having xfinity voice?   

LED is solid green and does not extinguish. What does this indicate?

What kind of usb wifi adapter i can use with my Arris - VIP1113 (STB)?

I'm a Bell Fibe TV (internet) customer.  Bell provided a VIP7802 Arris android tv unit. It is connected to Bell's Home Hub 3000 modem via ethernet cable and my Samsung smart tv via HDMI cable. When I turn off both the VIP7802 and TV using Bell's TV remote why do both turn back on by themselves within 1-2 minutes?

I just bought a new laptop and the modem starts to make a chirping noise, just now as I connected new laptop with Ethernet cable.Last week I used a Lenovo laptop, connected with a USB to Ethernet adapter…. and all was well, no chirping.Is it possible this new laptop has something different with the Ethernet port… I can’t explain it why the modem is just now making this noise?Thanks,Yvonne

After doing a factory reset on my modem , im unable to access my admin control panel to rename my network . I type in the ip address with no luck. 

Hi! I have a modem TM402P110 and CD for updates is old. It is for the windows 98 and Windows XP. I wonder if it is a good idea to change a new one I do want to buy the Arris W2350: modem and Router It is 4 in 1 modem. Thanks to giving some suggestion.

I’ve had my self-installed SB6141 for several years.  Up till now has never been a problem.  However I am now seeing my Internet access interrupted roughly once per day.  Installed a new router thinking the problem was Wifi related but now I am not sure.  Router manufacturer is pointing finger at cable modem. Have already had ISP at house, they replaced cable from their box to the cable modem. When incident happens my router indicates trouble reaching the Internet - some devices have an internet connection, some do not.  I power cycle the router and Internet comes back up for all devices. All lights on cable modem are normal. Any suggestions?  Thanks - Richard in Allentown, PA - RCN customer, “up to 50 Mbps” services with actual speed test 146.8 Mbps download / 18.2 Mbps upload

Does anyone know if my model modem have vpn server access?  I don’t see mention of this model in the forums.  thank you 

I am helping my mother-in-law troubleshoot her Touchstone CM8200A modem that is not reaching the correct speeds from the ISP. The technician was able to achieve 1G on the line, but only 92 Mbps at the modem. The cable company is stating that she should purchase a new modem, but in the past I have found improvement with updated firmware, but apparently this is no longer allowed with DOCSIS. Are there any suggestions before this modem gets trashed.

White peanut style Surfboard has no lights of any kind. I recently swapped the UPS uninterrupted power supply it is plugged in to but all other devices on the UPS are working and I have tried multiple inputs on the UPS. Anything short of replacing it I might try? If not, what would be the nearest new model replacement?  And it’s connected to a 10 GB switch - does that go before or after the Surfboard in line (just checking - I have it after)?

How do i change my network name??

ATT says that their modem, to which a phone line is attached, does not havarris doesn’t haveit, who does?  Please give their contac ine a battery backup.  Is this true? Does Arris have a battery backup for the modem?  If so, what is it?  If so, please give their contact info.  Thank you.  

How can i secure my network? The app Fing says my network allows unchecked UPnP and NAT-PMP access and that I'm directly connected to a public network. How can I secure it so no one can access my wifi? 

Internet is working and all hard wired devices have connection but wireless devices cannot connect to internet… do I need to replace the modem? 

How  do I turn off the WIFI on my ARRIS modem/router, provided by ATMC, so I can plug in a Netgear Orbi MESH system?    

I used to be able to programmatically reboot my Motorola Surfboard SB6120 cable modem simply by opening http://192.168.100.1/reset.htm.   The page is now missing and I am no longer able to find any reboot/reset page available via web browser.  Some instructions indicate that a reset button is available on the Configuration page, but the button is not there.Does anyone know how to programmatically reboot the Motorola Surfboard SB6120?

We have Frontier FiOS with an Arris NVG468MQ router.  We recently dropped FiOS TV (and Frontier is dropping it everywhere), kept Frontier FiOS internet but added basic Spectrum (copper).  We have an Arris AM525 to extend Wifi to the opposite end of the house but when the Spectrum folks hooked up the TV they just disconnected it.  We have crappy Wifi at that end of the house again so I plugged the co-ax back in and it seemed to fire up good.  When I did a Wifi analyzer the signal strength was off the charts.  But now we cannot log into the Wifi from there.  We can see the Wifi network, the signal strength is super strong, but it absolutely will not accept the WAP key.  WAP key works with other extenders but absolutely not with that.  Tried with several devices and with my cell phone, will not connect.  Not sure why we can see the Wifi network but cannot log into it now.  There is a WAP key on the AM525 but it will not accept that either.  Not a networking expert but not sure i

I do not remember my password 

Trying to set up Voiply’s adapter for using my landline phone to make calls via the internet (VOIP)I  have an older (~8 years?) Arris SB6121 Modem.Advice says to try one of a number of internet addresses, log in and after going to Advanced Settings or Application Layer Gateway Settings, uncheck the SIP box. The problem is I am not prompted to log in when I use the only address that worked (http://192.168.100.1). I am taken to a page that displays the status of various modem items similar to this:  Do I have the ability to ability to disable the SIP ALG functionality using the SB6121? If so, how?HELP!!

I found out that there is a newer Firmware than my AC1750 is currently running. I downloaded the new Firmware, but can’t seem to install it.  When I try to Mount the image file, I get “The disc image file is corrupted.” Any detailed input is much appreciated.

I have a Motorola VIP 1920-9T.It is an old device, but I want to use the device with an old TV.This was a model who was adapted to a TV provider in Portugal, that doesn't exist anymore.Since I want to continue to use the device, I want to know how I remove the TV PROVIDER boot (image attached) so I can use the device!Best regards  

I have an Arris DSR 830 (Shaw Direct) receiver that I inadvertantly plugged the wrong power supply cord into. Does anyone know if there are any fuses inside that can be replaced and if so, how do I open the case without breaking it.Many Thanks!

I’m having trouble with sending a Wake-On-Lan magic packet over my wireless LAN. I suspect the ARRIS router is blocking the broadcast. Please advise if I need to configure the firewall, and if so how? Thanks in advance.