Skip to main content

Modem - General

DOCSIS® Cable Modem

  • 341 Topics
  • 609 Replies
341 Topics
T
The Many
tcreekThe Many
asked in Modem - General
192.168.0.1 uses an unsupported protocol

When I now try to login to my Arris Surfboard SBG 6400 site, Edge, Firefox and Chrome browsers all return “The connection for this site is not secure. 192.168.0.1 uses an unsupported protocol.” 

11683
T
The Many
2 years ago
L
The Many
Lmv55The Many
asked in Modem - General
vcr

can I record on a vcr with this arris digitalcable box?

111
plemans
Legends
2 years ago
L
The Many
LNBullardThe Many
asked in Modem - General
Complete factory reset

How can I perform a complete factory reset that will return the WiFi name and password to the information listed on the gateway modem? I cannot remember the user name and passkey I set up and the admin reset does not work to reset the user name and passkey. 

3442
N
Rockstar!
2 years ago
R
The Many
redstallionThe Many
asked in Modem - General
Arris Touchstone CM820A/NA Cable Modem: Does it Have a Built-In MoCA® Immunity/POE Filter?

I have a question regarding my Arris Touchstone Cable Modem (Model # CM820A/NA), and can’t find any related information here or elsewhere online. I installed MoCA adapters into my home network to replace the powerline network adapters that stopped working.  While preparing to install the MoCA adapters, I read that it's recommended to install a POE filter at the cable service entry point to help block interference from nearby homes.  I also read that some cable modems have these filters built-in, so I'm trying to determine if mine does. I read somewhere that the CM820A modem has a built-in MoCA® Immunity Filter.  Unfortunately, the online specifications for the CM820A/NA don't mention the filter, so I'm not sure if it has one. I can't find anything describing the differences between the CM820A and the CM820A/NA, so I can't tell if my CM820A/NA has one of these filters built-in.  I'm also not sure if the CM820A and the CM820A/NA are the same modem, or if they are different.  It seems tha

2101
plemans
Legends
2 years ago
P
The Many
popicaThe Many
asked in Modem - General
Difference between the options "restart router" and "reboot device".

I would like to know what is the difference between these two options, because they appear to make the same function.

2641
plemans
Legends
2 years ago
R
The Many
Ranger1The Many
asked in Modem - General
SB6141- unable to find my network

I  moved addresses recently, but am using Comcast/Xfinity as my  cable provider in both places.  My Arris SD6141 was working fine at Address 1 but not at Address 2.  Comcast entered the modem into their system (I had to create a new Comcast account).  They can find my modem, but I can’t pick up my system on any of my devices. My network name doesn’t show up on any of my devices.  Any suggestions?  Comcast said they can’t do anything on their end.  Is it time for me to simply replace my modem and start over?  Any help would be appreciated. 

3248
plemans
Legends
2 years ago
J
The Many
justmeThe Many
asked in Modem - General
No ethernet connection

Struck by lighting they replaced outside cable and power plug to splitter my Wi-Fi works but ethernet does not I have a Surfboard model SVG2482AC 

601
plemans
Legends
2 years ago
R
The Many
RD2ARRISThe Many
asked in Modem - General
Used Modem - No Documentation

I was told I could get all the information I needed through the GUI.  What is that and how do I do it?

732
S
Wi-Fi Warriors
2 years ago
A
The Many
AyhabThe Many
asked in Modem - General
hardware?

Hello. Were we suppose to have our hardware already? I haven’t received anything to test yet. 

776
A
The Many
2 years ago
TechRep
Cable Modem Commandos
TechRepCable Modem Commandos
asked in Modem - General
Upgrading my speed

I want to upgrade my speed plan to 1 Gbps, it’s been a while since I’m using this modem and I could not find any information about the speed

922
Where the Wild Pings Are
Cable Modem Commandos
2 years ago
mAX SURF
The Certified
mAX SURFThe Certified
asked in Modem - General
I am ready to install my new modem, do I have to contact my Service Provider?

 It is possible that you need to contact your service provider.Using the SURFboard Central mobile app, the self-serve portal works with Comcast, Charter and Cox most of the time.For other service providers, you may need to contact.  The App helps you get the information you will need if you call.

1192
TechRep
Cable Modem Commandos
2 years ago
R
The Many
RD2ARRISThe Many
asked in Modem - General
How do I know which modem to get?

What's the difference between all these modems?  Don't they all do the same thing?

362
plemans
Legends
2 years ago
R
The Many
RD2ARRISThe Many
asked in Modem - General
Refurbished or New?

Do your refurbished modems work as well as your new modems?  If so, why pay more for new modem, what’s the difference?

623
plemans
Legends
2 years ago
R
The Many
RD2ARRISThe Many
asked in Modem - General
Can I keep using my SB6121 with mAX

How can I make my SB6121 faster?

1052
plemans
Legends
2 years ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in Modem - General
Cable Signal Levels

What range should my cable signal levels be within? 

611
Manoj Thirumalai
The Many
2 years ago
mAX SURF
The Certified
mAX SURFThe Certified
published in Modem - General
When would I need the 2.5Gpbs port?

 Some devices have 2.5Gpbs port and others don’t.Should I invest in products that have this port?

881
N
Rockstar!
2 years ago
Terms & ConditionsCookie settings