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Modems

DOCSIS 3.0 and 3.1 cable modems

1353 Topics
R
The Many
roninjgThe Many
asked in S33 | S34
s33 internet constantly cutting out

I have a brand new s33 the internet constantly disconnects every few minutes very briefly. I have cox communications cable internet. After speaking with their tech support they said they sent a signal to the modem and restarted it but the problem persists and they stated everything seems fine from their end. I have tried multiple routers with the same persisting problem. Does anyone know what could be the problem thanks 

9061
S
Guardians of the Gateways
1 year ago
L
The Many
lbellinoThe Many
asked in SB8200
arris surfboard app

Hello. I just recently bought the SB 8200 modem. And somehow it asked me to download this app and it keeps asking me to log in but I don't know the login information and it doesn't give me a button to reset anything or ask for the information. Do I need this app at all? What is this app for? The only reason for me buying this modem is so I don't have to pay the rental fee through my Internet cable company. Any help is much appreciated.

1221
plemans
Legends
1 year ago
W
The Many
WaideThe Many
asked in SB8200
channel state error

I have Cox internet and they have tried rebooting my SB8200 5-6 times and it still shows a “Channel state error” from their end. How do I clear this error?  The Cox rep says it usually clears in 3-4 reboots. 

461
S
Guardians of the Gateways
1 year ago
F
The Many
Fastdriver109The Many
asked in Modem - General
Updates?

I have “wonderful” Frontier cable TV (they are trying to dump us from TV service) and I HOPE there is some kind of an update available for my modem NVG4488Q (antique?) I don’t know if Frontier does updates remotely OR I have to do something to update. One problem I have is with the TV in the kitchen. At times the TV will freeze for several seconds, sometimes longer, no voice and I miss important parts of a movie etc. Frontier’s solution- hardwire the main box in my living room on the other side of the house to the stupid HOCKEY PUCK BOX in the kitchen that would require doing that in the basement with no easy way to accomplish that! 🤬🤬 Previous to this hockey puck that is CONSTANTLY HOT even when off, I had a smaller box that they don’t have anymore.If an update won’t help would any of those WI-FI extenders that I see advertised help solve this problem? I don’t live in a mansion, so it’s not that the main box is thousands of feet away from the satellite box here in the kitchen. It’s

881
S
Guardians of the Gateways
1 year ago
D
The Many
dlorfelThe Many
asked in SB8200
Do I need two ip addresses to use both rj45 ports on my sb8200

I have a macbook.  I purchased a thunderbolt to gigabit eathernet adaptor from apple.  What I am trying to do is to connect 1 rj45 cable to my router and connect the second rj45 cable to my macbook.  (i will turn off wifi on my macbook)  the reason I want to do this is, I purchased a nighthawk AX6 from netgear.  In talking to them, this is a new item and I have found software issues when using it where   I assign networks for each device, the network can change from netgear59 to netgear59-5g and it should not because I want to assign what is connected to my hardware because some hardware only supports 2.4  ghz vs 5 ghz.  in doing this, I can possibly the issue wth my router with netgear’s help.I am confused, do I need my isp to assign 2 ip adresses to use both connections on my modem or is that a dynamic assignment.  or do I only need one ip address for my modem and even though I have 2 rj45 connections in the back of my router and using one conection for my router and the second conne

1613
plemans
Legends
1 year ago
R
The Many
rhshueThe Many
asked in S33 | S34
S33 event log change date

I have a s33 modem and need to change the date format from dd/mm/yy to the yy/mm/dd as the old motorola 6120 modems did in there event log.   also why is there not a option to send to a syslog server. it seems we are going backwards in usability. And before you give the standard line, even a raspberry pi can do this. 

552
R
The Many
1 year ago
Umrk
The Many
UmrkThe Many
asked in SB6183 | SB6190
ISP Complaining aboutSB6190 DOCSIS 3.0 Cable Modem

Recently, a technician from the evil ISP I currently forced to pay $94.99 for 500 Mbps internet access (as they have a monopoly on internet connections in my area) tried unannounced,  to swap out my cable modem for an ISP provided DOCSIS 3.1 modem. The technician insisted that my current modem was cause issues with the ISP’s signal.  Sensing this was yet another of the ISP’s manipulative lies, I refused to change modems. The event log noted some issues, e.g., “No Ranging Response received - T3 time-out...”My questions are:Did the technician have a point? Since the SB6190 cannot be “updated” to DOCSIS 3.1, is it necessary to buy a new cable modemThank you, Umrk

2236
plemans
Legends
1 year ago
Umrk
The Many
UmrkThe Many
asked in Modem - General
Is there an upgradable cable modem out there?

According to a SB6190 related post, the firmware on a SB6190  DOCSIS 3.0 cannot be updated or upgraded to  DOCSIS 3.1. Therefore, before I (waste) spend any more $$$, I’d like to know if the firmware for any currently available SB  DOCSIS 3.1 cable modems are capable of being updated by the user, NOT the ISP? I already have strongly negative feelings for the ISP I am subjected to, and would like to remove as much control  they have over my hardware, at least until a competing ISP is available in my area.TIA,Umrk.

763
plemans
Legends
1 year ago
K
The Many
KevinThe Many
asked in SB8200
SB8200 Not Accepting Cox Gigablast Provisioning

I purchased a new SB8200 to upgrade from Cox 500mbps service to Cox Gigablast. Cox confirmed that my modem was supported.  After installation, I contacted Cox to provision my modem.  After provisioning, I was still only receiving 500 mbps.  A service tech was sent to the house. All cabling between the box on the street to the modem was replaced. There is only one splitter that connects a modem for Cox landline phone. The service tech confirmed that a 1.1 gig signal was present at the modem, but only 500 mbps leaving the modem via ethernet connection. The modem was reset, hard reset, and re-provisioned multiple times with no success. Cox is blaming the modem since it was not provided by them. I have accessed the modem online and confirmed that everything looks normal.  There are 32+2 downstream channels and SNR and power levels appear to be within spec. The event log shows some CM status messages (16 and 24) and the occasional DHCP renew warning. I don’t think there’s anything wrong wit

2144
plemans
Legends
1 year ago
K
The Many
KevinThe Many
asked in SB8200
SB8200 Not Accepting Cox Gigablast Provisioning

I purchased a new SB8200 to upgrad from 500 mbps to Cox Gigablast internet.  This modem is on Cox’s approved list for Gigablast internet. Cox tech support provisioned the modem but speeds remained at 500 mbps. A technician was sent to the house.  The technician ran new cable from the street to the house and confirmed that 1.1 gig was arriving to the modem, but only 500 mbps coming from the modem.  Technician performed multiple resets, hard resets, and provisions with no success. Cox is now blaming the modem for the issue. I’m skeptical.  Any help you can provide would be appreciated. Modem diagnostics below. The event log shows occasional DHCP renewal failures and CM Status msg 16 and 24. SB8200LogoutSTATUS PRODUCT INFORMATION EVENT LOG ADDRESSES CONFIGURATION ADVANCED CHANGE USER PASSWORD HELPConnectionThe status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.Startup Procedure Procedure Status

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K
The Many
1 year ago
L
The Many
latest_is_the_greatest_usuallyThe Many
asked in SB8200
Identifying latest firmware for modem

Is there an official publicized place by Arris that states what the latest firmware version is? Specifically, I have a Surfboard SB8200. What is the latest software/firmware version for the SB8200 modem? I understand that it is the responsibility of my ISP to update the firmware of my modem. However, I would like to know what the latest version is so that I can keep my ISP honest and accountable.

5121
plemans
Legends
1 year ago
P
The Many
printuserThe Many
asked in Modem - General
Printer Connecting

I have 3 printers and I can’t get any of them to connect to the network. One is a HP Deskjet Plus 4155, one is a Canon TS5100 series and the third is an Epson Ecotank 2803. And, I seem to have lost my sound when this modem/router got installed.

753
plemans
Legends
1 year ago
K
The Many
Kevin KaneThe Many
asked in SB6183 | SB6190
issues all if the sudden SB6183

Internet has been dropping the last two weeks because they are messing with the signal or something. Xfinity says everything working just fine on their end but I still have issues. No internet, wi-fi only. Is there a fix for this modem or is it just to outdated?

1261
plemans
Legends
1 year ago
M
The Many
Mountianman
asked in SB6183 | SB6190
SB6190 Firmware Update

I called my ISP they told me they do not update firmware on my modem since I own it and do not rent from them.  So how do I go about updating the firmware on the modem?  They advised me to reach out to the manufacturer for a firmware update.

64163
plemans
Legends
1 year ago
G
The Many
GUID0184206The Many
asked in SB6183 | SB6190
What is the Default Admin Password for the SURFboard SB6190.?

Just need the default password for the SB6190 have done the master reset.. but still need the password.all the lights flash.. everything is good…. just can't login … looked all over this site and have not seen this info. there is not sticker. Used unit. have tried last 8 of serial number, password, 12345678… ect..any other ideas ???? HELP PLEASE LOL  

11763
G
The Many
1 year ago
D
The Many
dws4wdrThe Many
asked in Modem - General
Firmware

Where can I find firmware updates?

841
plemans
Legends
1 year ago
J
The Many
jpollack13The Many
asked in SB8200
Registration

Do I need to register my new Arris SB8200 modem? 

1291
plemans
Legends
1 year ago
R
The Many
rmullThe Many
asked in SB8200
sign in to gui 8200

 am trying to reinstall my sb8200 from several month ago.... i can not sign into gui....i see most of this provlem is solved by resetting and entering defaults and i tried several times but i can not sign into 192.168.100.1........Please help thank you. i just want to try the WAN aggregation is there another way other than the gui?thank you in advance 

691
plemans
Legends
1 year ago
G
The Many
GapretzelThe Many
asked in SB8200
Log in

Well I did research on modems and the SB8200 kept saying it was a great modem (my old modem was a Arris).  I guess I should have went with the statement that costumer service was VERY weak. Every time I call, call can't be completed. Anyway I can not log into the router. I put in address and prompted to enter admin and password and it keeps saying wrong info. I have tried to use password and also the last 8 digits. Still no avail. Any help would be appreciated.  If can't get it password protected I guess I will have to return it.

1547
plemans
Legends
1 year ago
U
The Many
User5555
asked in SB8200
Sporadic latency when pinging modem

Hello,When I ping my modem (SB8200), I get inconsistent performance with some small and large outliers. My modem is connected directly to my router, and the latency when I ping my router is consistent across thousands of pings. The modem on the other hand consistently has these spikes, regardless of payload size or frequency. I created a graph to visualize the pings (4000 pings each, sorry for the quality, used google sheets). The modem isn’t overheating and is less than 1 foot away from the router.The firmware version is: AB01.02.053_082120_193.0A.NSHWhat could be causing this deviation? Thanks. 

920
U
The Many
1 year ago
R
The Many
rgronenbThe Many
asked in SB8200
SB8200 Can't Login

Using 192.168.100.1 login is rejected.  Reset the modem with a paper clip and tried “admin” and “password” but they’re repeatedly rejected as invalid username or password.   Any idea how to access modem settings?   Thanks.

7583
plemans
Legends
1 year ago
E
The Many
EdVThe Many
asked in SB8200
SB8200 and Cox IPv6

According to Cox Internet, I need to “enable” IPv6 on my modem using the Admin console.Unfortunately, the “official” documentation they sent me (https://routerexperts.net/arris-router-enable-ipv6/) seems non-applicable to the situation.The online /phone /chat support drones can’t seem to understand how to even spell IPv6, they just keep saying that _I_ have to configure it on my end.Can anyone help with documentation links or other tips /tricks for figuring out what range and prefix is being advertised to my modem?

5293
plemans
Legends
1 year ago
F
The Many
FlipnlydThe Many
asked in SB8200
how to get DOCSIS 3.1 to display

I have a new modem on Optimum 400mb service.  My older modem registered fine but the new 8200 is not picking up DOCSIS 3.1 even though the provider says it is being used.  How do you resolve this.  Support telephone number is useless! 

872
plemans
Legends
1 year ago
P
The Many
PfmjdmThe Many
asked in Modem - General
SIP phone

The modem isn’t allowing an IP address to be given to my SIP phone that is connected via ethernet cable.  I verified with the internet provider no connection issue.  Any help?

222
plemans
Legends
1 year ago
D
The Many
djhurlburt91The Many
asked in Modem - General
pay for 300 Mbps, only getting 250

I have Spectrum; I pay for 300 Mbps (w/only 10Mbps up). I have an Arris 6141 which claims to be able to do 343 Mbps. I can't seem to clock more than 255 Mbps. Should I call Spectrum, should I try another modem, or should I just be happy I'm getting 85%.(Just in case anyone asks: I did plug a laptop directly into the ethernet line coming from the modem: I'm not going through any router).

321
plemans
Legends
1 year ago
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