Modems

I have Xfinity and my normal speeds are about 700mb.  However, every few days my speed slows down to 3mb and I have to boot the SB8200 to get the speeds back up.  All front lights always stay green even if there is a provider issue.???  Today no internet with all lights green, reboot the Aris and internet is back.???

Does Arris have a phone number to contact their support?

Hi, we just got the Modem S33 with Mesh. We did a walkthrough with Xfinity to activate our Modem. They stated on their end that, it is showing we have service. We have a solid blue light, but when try to connect our devices it say connected but with no Internet. Please Help!! 

I’m not able to connect my new SB8200 to my laptop to activate it. The top light is green, the 2nd one is blue and the other 2 stay green (it should be white - blue - blue -white). I’ve restarted it multiple times and also used the reset button but nothing changes. I can reconnect my old SB6190 using the exact same connections and it works fine. Any suggestions?

I just purchased the Arris Surfboard SB8200 modem.  Comcast has already registered and configured on their end.  I have two ports on the modem, I have one port direct connected to my wife’s work computer that has an IP address.  The other port is to my router for WiFi which is not getting an IP address for it.  I was informed to call ARRIS to configure the new modem. I’m waiting on hold for a support rep now.  Figure I can get some answers/help from the community.

Hi, I’m having trouble connecting a Simplisafe base station to my Wi-Fi and they said it might be due to being on the wrong bandwidth. I checked with Xfinity and they couldn’t help me since it’s not their equipment. The other things SS said was that their equipment wouldn’t work if we are using VPN. I explained to them that I have several devices from different manufacturers all connected to the Internet...no problem.Would bandwidth and VPN be a problem?

My SB8200 does get Internet and is working but my Google nest router doesn't seem to get anything from it so I can't learn in my nest router 

If I install new sb8200 cable modem, who changes the login password to modem when done?does the cable company do that or do i changed it from default? 

This has been a very frustrating experience. For several months I’ve had slow internet speeds and I’ve called both Arris and Comcast and both companies blame the other. I finally got a comcast tech to come out and he says that there is nothing wrong with the signal coming into my home. So now I am back to looking for support from Arris. This modem is less than 1 year old. I pay for 1.2 gigabits but I consistently less than 400. Comcast assures me the issue is related to my modem. I would appreciate any help in resolving the issue. From what I’ve been able to figure out, the Arris S33 is compatible with Xfinity up to 2gbs. Is my device faulty?  

Wi-Fi goes off at night unplug the system plug back in dosent come back 

I am currently using a 3 yr old SB6190 modem with AC1300 Linksys mesh routers(3).  Over the last 8 months, I’ve been experiencing intermittent internet loss lasting from 15 sec to 5 minutes.  These occurrences are most notable when streaming music through SONOS or viewing videos on YouTube, and also while on the internet using my iPhone. The modem is DOCSIS 3.0.  I talked to xFinity and all is good on their end(according to them).  After investigating, I understand that the problem MAY lie in the fact that xFinity has switched to DOCSIS 3.1.  Would the switch cause constant internet interruptions?   I’m trying to understand whether it’s the modem or the routers that are causing these issues.

I was trying to save $15 rental fee and was given used Arris SB8200 surfboard. VYVE activated it on their end but they said arris had to give me the information to get it working? There is no # to call. All I can do is write on this forum. Can someone help?

My friend recommended me to you guys but i don’t know how to start service with you guys 

Hi! I need to return the Arris S33 modem that I bought a week or so ago. How do I do that? And FYI, I already opened it unfortunately because I realized I bought the wrong product afterwards. Thank you for your help and time!

Hi, I’m trying to enter my WiFi interface to allow my repeater since I cannot connect it to my new WiFi network. The name is “admin” but I cannot find out what is the password I should use. Can you help please?

The modem management page on my Arris S33 prevents the use of copy/paste to enter the password.This is counterproductive and actually decreases security because it forces me to use a password I can remember, as opposed to a long, strong random password generated by and stored in a password manager.Can you please change this so I can paste the password in?

Is it possible to turn off the lights on the modem at night?

I currently have WOW service and need a new modem. My current plan is 200 download and 10 upload. I can get an SB6183 sealed unit (black - maybe this is older?) for $20. I have a Black  Friday deal on the SB8200 for $98. Is the SB8200 worth the difference since I’m limited by my plan speed anyway. I do tend to keep my modems for some time. I had my last modem for 9 years. I’d like to hear opinions. Thanks. 

Hi! First of, I am no techie, but I can follow instructions.  Senior female here who has always hooked up all electronics.  I hooked up the S33 two weeks ago because we are paying Comcast for 1.2g internet speed and couldn't even stream a movie anymore (directv) that had already started.  I also upgraded to the Nest Wifi Pro system.Since Comcast often shuts off "for servicing" without warning my Nest security system also shuts off.  We do not have the kind of neighbors where this is a good idea.  To have a backup system I bought the Eufy s380 homebase with two s330 cameras.  Problem is, the homebase will not connect to the Arris no matter which port I use.  The potential issues are "is DHCP enabled?"  and the other jazz such as "is the ethernet cable securely connected?  Is the power cable connected?"I wonder about DHCP.  But the Surfboard app is useless in that it deals only with setup.  I have no idea where to find DHCP.  It is my understanding that the

Switching internet account from previous owner of property to mine with the same modem but internet provider (comcast) cannot activate my new account remotely, although the internet data shows normal on from their end. 

I bought a new Arris Surfboard SB8200 on Amazon, but the seller is listed as “Unlmtd LLC”. Am I eligible for the factory warranty?

I got a new modem and it has a generic username that doesn’t allow me to put in a generic password to reset

My sb6141 WiFi password is not working. Why and what is the fix?

Why is all my lights blue and on but when I login to my account to see, it says that my internet is not connected?

Does the sb8200 support a vpn