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Modems

DOCSIS 3.0 and 3.1 cable modems

1353 Topics
M
The Many
MBrennanThe Many
asked in SB8200
Wi-Fi not available

Wi-Fi is not showing after activation 

21111
J
The Many
1 year ago
K
The Many
KytThe Many
asked in SB8200
is the SB8200 affecting the Wi-FI?

I have xfinity and using a SB8200 and a TP-Link AX3000 besides for Wi-FI I also have the 2 laptops and an TV connected to the AX3000 My Wi-Fi is going from 800Mbps to ZERO randomly and frequently , even after I run reboots on both the SB8200 and the AX3000. all firware is up to date. Please note that the devices connected to the AX3000 continue to run strong even when there’s no Wi-Fi this is the 3rd router I’ve had this happen to in the past 2 years so i’m thinking it’s not the router any longer. Has anyone had this experience  with an SB?

1104
N
Rockstar!
1 year ago
M
The Many
mark_wrThe Many
asked in SB6183 | SB6190
403 Forbidden

If I try to load the ARRIS SB6190 Web Manager Access page 192.168.100.1 I get "403 Forbidden" (tried multiple browsers). I’m assuming that when xfinity reprovisioned for internet access, it locked me out from looking at or making any changes to the modem’s configuration? Does that sound right? Currently, my ISP speeds are about 1% of what they had been (using the same modem) up until now (download 0.5Mbps vs 89.3Mbps). I am testing the speed with the modem connected directly to my PC (ethernet cable). I’m about to use the RESET button on the back of my SB6190 (which is what was recommended to me once before by ARRIS for an earlier Surfboard modem I was using that had a similar problem). After the reset, I plan to used the xfinity mobile app to  reprovision for internet access. Does that also sound right? Thanks.

6562
M
The Many
1 year ago
R
The Many
ronmalThe Many
asked in Modem - General
Arris Warrantiies

Does Arris honor warranties for items purchased on eBay?

421
S
Guardians of the Gateways
1 year ago
P
The Many
pithed2The Many
asked in SB8200
Internet Connectivity via WiFi

I’m using Spectrum as my ISP.  I use a SB8200 modem.  As of this morning, internet through my wifi stopped working.  When I run directly from the modem to my laptop via ethernet, I’m able to get internet without a problem.  I did all the routine steps to cycle both modem and router, including factory restoring both.  And I tried 3 different cables between the modem and router.  I figured the router (Linksys EA8300) must be the problem, so I went out and bought a new router (Netgear Nighthawk RAXE300).  Same problem.  WiFi works fine, but no internet.The router shows a solid red internet light, indicating it’s detected the connection but isn’t receiving internet connection.  I’m struggling to understand how going to my pc through the same LAN port, I get internet.  Connecting to the router it does not recognize the internet connection.  What am I missing? My family is losing their collective minds.  Any ideas? 

2242
P
The Many
1 year ago
T
The Many
tmeredith227The Many
asked in SB8200
Find browser history on router

I understand it’s possible to find browser history on my router.  Can someone tell me where I could find this on my Arris router?  I’ve clicked through every where I know to look but can’t find it.  It says I have a DG 3450A? Thanks!

25243
T
The Many
1 year ago
G
The Many
GroungerThe Many
asked in SB6183 | SB6190
Firmware update

I have a Surfboard SB6190 modem.  I understand the ISP has to do any firmware updating but is there a way to determine if the firmware is up to date?

10911
S
Guardians of the Gateways
1 year ago
G
The Many
GregScott3The Many
asked in Modem - General
Voice service modem that is equivalent of S33?

The S33 with its two 2.5G ports is one of the best modems you can get with a gigabit internet connection. Will there be any options coming soon that will offer similar performance but with the xfinity voice support? Or am I just limiting my ability to make use of such a connection by having xfinity voice?   

502
G
The Many
1 year ago
C
The Many
CapttimmThe Many
asked in Modem - General
X5242 repeater

LED is solid green and does not extinguish. What does this indicate?

172
C
The Many
1 year ago
H
The Many
HelFixThe Many
asked in Modem - General
VIP1113 wifi adapter

What kind of usb wifi adapter i can use with my Arris - VIP1113 (STB)?

362
N
Rockstar!
1 year ago
M
The Many
mcd9The Many
asked in SB8200
Set up modem

I am trying to set up SB8200 and I can’t access 192.168.100.1 because of the following error:Warning: Potential Security Risk AheadFirefox detected a potential security threat and did not continue to 192.168.100.1. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details. What should I do?

1401
plemans
Legends
1 year ago
A
The Many
ARR44The Many
asked in Modem - General
VIP7802

I'm a Bell Fibe TV (internet) customer.  Bell provided a VIP7802 Arris android tv unit. It is connected to Bell's Home Hub 3000 modem via ethernet cable and my Samsung smart tv via HDMI cable. When I turn off both the VIP7802 and TV using Bell's TV remote why do both turn back on by themselves within 1-2 minutes?

4111
S
Guardians of the Gateways
1 year ago
G
The Many
GregSrThe Many
asked in SB6183 | SB6190
Change, settings (especially security)

Even following the instructions exactly, (I bought this year’s ago so there’s no way it’s under warranty, so to get any support at all from the manufacture of this product I have to pay for it, (warranty period x2 years and I’ve had this for almost x4 years), and I’m experiencing the following;  I can’t even log on, ) 192.168.100.1), in order to revise the factory settings. Even after “resetting” nothing happens. I’ve tried completely disconnecting everything and allowing it to completely cool so it only warms to room temperature and nothing.     

27818
plemans
Legends
1 year ago
R
The Certified
Reign1515The Certified
asked in SB8200
3.1 dosis

So i have a issue. Im on 3.1 dosis mode with my provider and they keep telling me to update my modem which is the sb8200. Or contact the company about it which is why im here. I get 1 blue light when is the downstream. And the upstream is green which makes no sense . I pay for a gig down and 105 up. Im only getting 60 upload. I could buy another one to see what happens its been a few year but yea

1769
R
The Certified
1 year ago
Y
The Many
YbfloridaThe Many
asked in Modem - General
Surfboard SB6121 making chirping noise

I just bought a new laptop and the modem starts to make a chirping noise, just now as I connected new laptop with Ethernet cable.Last week I used a Lenovo laptop, connected with a USB to Ethernet adapter…. and all was well, no chirping.Is it possible this new laptop has something different with the Ethernet port… I can’t explain it why the modem is just now making this noise?Thanks,Yvonne

293
plemans
Legends
1 year ago
G
The Many
gcman1016The Many
asked in Modem - General
Accessin admin control panel

After doing a factory reset on my modem , im unable to access my admin control panel to rename my network . I type in the ip address with no luck. 

1287
plemans
Legends
1 year ago
P
The Many
PingouinThe Many
asked in Modem - General
Modem

Hi! I have a modem TM402P110 and CD for updates is old. It is for the windows 98 and Windows XP. I wonder if it is a good idea to change a new one I do want to buy the Arris W2350: modem and Router It is 4 in 1 modem. Thanks to giving some suggestion.

191
plemans
Legends
1 year ago
U
The Many
User9823234The Many
asked in SB6183 | SB6190
What is the download and upload speed of the SB6183? The page lists two different speeds

This page for the SB6183 at the top lists the download speed as 686Mbps but if you scroll down to the specs it lists the download speed as 400Mbps, so which is it? https://shop.surfboard.com/sb6183-surfboard-cable-modem/. Also this other page lists 400Mbps as well https://www.surfboard.com/products/cable-modems/sb6183/ but during speed tests, I can get over 500Mbps so that makes me think it is 686Mbps but all the pages make this pretty confusing. Also, what is the max upload speed? Since there are fewer upstream channels in the modem than downstream channels, the max upload speed is usually less than the download speed. Based on this article, I’m guessing 200Mbps but does anyone know for sure? https://kb.netgear.com/000060401/What-is-the-difference-between-DOCSIS-3-0-and-3-1

5293
plemans
Legends
1 year ago
K
The Many
kcinpdxThe Many
asked in S33 | S34
S33 light is blue, but no internet connection. Xfinity

This has happened a few times now, but this time it has not come back on after 12 hours.  Router indicating no internet, and attempts at using wired ethernet connection have failed. Oddly enough the light remains blue even when I disconnect the coaxial cable.  The unit is only about a year old.  Any ideas?

7131
P
Button Mashers
1 year ago
T
The Many
TigiriusThe Many
asked in S33 | S34
Xfinity and S33 modem slow speeds

I’ve got the infamous 1.2gig service from Xfinity, they have checked and replaced everything they have changed the channel that my box connects to to their service, my speeds have not exceeded 500 mbps which is less than half. I thought it was a double NAT issue because they can only provide their own gateway modems which act as routers as well, but it’s still happening with the new S33 Arris modem I purchased just last week. Is anyone else having this problem? Is there a quick fix to cause the modem to recognize at what speeds it should be getting?I have the app, but it’s no help for this problem whatsoever.

22339
S
The Certified
1 year ago
B
The Many
btberlinThe Many
posted in S33 | S34
S33 not fully compatible with Optimum

My S33 requests an option that Optimum DHCP doesn’t support.  So, the DHCP server responds with an error, which takes time to resolve;  During that period I lose internet connectivity - annoying in the middle of a movie.(edit: CM-MAC information removed)09:42:25 3 Successful LAN WebGUI login from ***.***.***.*** on 23/01/26 at 9:42 AM. 26/1/2023 23:20:52 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26/1/2023 23:45:06 3 Successful LAN WebGUI login from ***.***.***.*** on 23/01/26 at 11:45 PM. 26/1/2023 23:58:48 3

1250
B
The Many
1 year ago
A
The Many
asachsThe Many
asked in SB8200
getting an IP address for a new router

My SB8200 is connecting to my new router, but is not giving it a new IP address.  How do I activate the external router provision on the modem?

1091
plemans
Legends
1 year ago
A
The Many
ARoad13The Many
asked in SB8200
SB8200 Firmware Update or Replace

I was on wih Xfinity tech support today because for quite a while I am not getting anywhere near my availble speed which should be around 1 GB. I get anywhere from 300-600 Mbs.  They are telling me i need to update the firmware on my modem. Its not even 2 ½ years old and I bought this model specificially to meet my needs for gigibit speeds. Additiaonlly there doesnt seem to be an available firmware update. So my questions are;1. should I need to update firmware for a device that should already have gig speed?2. Is xfinity blowing smoke?3. Is there firware available that I am not seeing?Thanks 

24869
B
The Many
1 year ago
R
The Many
rdcuffThe Many
asked in Modem - General
Internet dropping once / day SB6141

I’ve had my self-installed SB6141 for several years.  Up till now has never been a problem.  However I am now seeing my Internet access interrupted roughly once per day.  Installed a new router thinking the problem was Wifi related but now I am not sure.  Router manufacturer is pointing finger at cable modem. Have already had ISP at house, they replaced cable from their box to the cable modem. When incident happens my router indicates trouble reaching the Internet - some devices have an internet connection, some do not.  I power cycle the router and Internet comes back up for all devices. All lights on cable modem are normal. Any suggestions?  Thanks - Richard in Allentown, PA - RCN customer, “up to 50 Mbps” services with actual speed test 146.8 Mbps download / 18.2 Mbps upload

2035
R
The Many
1 year ago
M
The Many
mgriggsevThe Many
asked in SB8200
Modem disrupting internet functionality

My ISP claims that its service disruption is limited to a couple of events between December, 2022 and January, 2023.  My experience of problems with internet connections is far more frequent than that.The event log available on the modem’s web page is overwriting more recent events, but there is a persistent error that repeats, in conjunction with other error(4) messages:"SW upgrade Failed after download - Incompatible SW file"  When this happens, my internet connection is lost, and often my Arris Mesh network becomes unavailable as well.  I’ve talked to my ISP technical representatives about this.  They have no interest at all in helping figure what might be going on between the modem and the local whole house wifi.  So much for the event log being important to the ISP.  That might be true if the ISP is supporting this model of modem and renting it out.Question 1:  If I interpret this event as one where Arris attempted to upgrade the modem software, but the upgrade failed, why would

984
plemans
Legends
1 year ago
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