SBG10

My wifi has been seup for about two years now and I had no issues logging in with the old app. But now whatever I try, the new app doesn’t let me migrate because it thinks I’m not connected to the network even though I am. And the only other options are to “activate the network” which it has been for a while.

Keep on saying wrong password. I am using the password that came in the box 

Hi, can you pls help me to activate my new unit 

My SBG10 keeps dropping WiFi. If I reboot it it will come back up, but it’s been doing it a lot lately and I called my cable company and it not at their end. I think it’s a problem with the modem. Any ideas?

Model arris SBG10 telling me my log in credentials have changed. Please help, I cannot access the menu for the update. 

TENGO un equipo recién comprado y no se conecta. No ay apoyo técnico. Cuando llame en la tarde apoyo tecnico no me asistio el empleado no habla español no ay traductor no cuentan con ese servicio . Su ayuda es únicamente en ingles. Y les pregunto...Como resuelvo esta situación.  Que hago para poder conectar el módem.  A l podría ayudarme ?

SBG10, I’m locked out. How do I get past that?I can't remember my login or password. I have also done a factory reset. used admin and password to try and reset new password but tells me my old password is wrong or says error try again

I can’t setup a password for the guest WiFi in order to setup the Ring camera. On the ARRIS SBG10 doesn’t give me the option 

I’ve tried connecting with the WPS Settings through the GUI but it’s not connecting for me there. Can someone help me?!?

The wifi modem is already activated but I don’t know what’s my password and how to setup I didn’t see it in the app.

i went on to change my password on my router and it locked me out. how do i get back in

I managed to ruin the password change on my  SBG10 Cable modem. How do I Reset the modem so that i can fix this? 

I purchased a new SBG10 about a week ago. Got it set up, and was getting 400+mbps, then IT department from work changed some settings and only getting 30mbps now. Factory reset, still same issue. Even when laptop is connected via ethernet, it only gets 30mbps. Is there something I am missing?Customer support not open til later. Wasted over an hour yesterday with ISP and all they did was send a refresh signal to modem, which did nothing. **linked status below, but honestly makes no sense to me. been dealing with this issue (and other IT issues with work) long enough that my brain is fried.

Hello! I’ve had some trouble accessing some settings on the SGB10 web manager, specifically the tab labeled “Operations” next to “Configurations”.I’m easily able to sign in and access the basic setup part of the web manager (192.168.0.1), but the tab “Operations” seems to require a seperate login and password.I’ve tried the usual ‘admin’ and ‘password’, ‘admin’ and blank, along with resetting the router and changing the password under configurations tab, yet I still haven’t been able to access it.I found a similar post titled “Arris SBG6950AC2 'Operation' tab” on this site, but the reply’s were unhelpful as the just suggested changing the password to the basic setup. If anyone has experienced similar or has a solution please let me know.

Hello everyone, I was trying to change my WiFi password on my first trying it’s showing me a message that invalid username or password or your access has been locked due to multiple failed login. Can someone please give me an idea what should I do?Thank you. 

Is it possible to remotely see what devices are connected to my network? And if so, how do I do that? Thank you. 

I want to change my wifi password on SBG10

Can't log in to the router in order to white-list new device

All Ethernet connections to my combo modem/router (Arris SBG10) are not working. I have tried multiple computers with multiple cables. The Wi-Fi works fine. Resetting the modem/router through my ISP (Xfinity) didn't help nor did factory resetting the modem/router. All computers I connect with an Ethernet cable have a 169.254.x.x IPv4 address, suggesting the DHCP server is not working. When diagnosing the connection on a Windows 11 device, there is a "No DHCP server was found" error. However, when I login to my modem settings (192.168.0.1), the modem has DHCP enabled on both WAN and LAN.How can I fix my Ethernet? Is the problem the SBG10? Or is the problem Xfinity?

Just installed a new PC,  Now I have to reboot every morning to get online.

looking to register new SBG10, keep getting model # ans serial number don’t match. I am copying them right off the box and materials included with the device.Thoughts? Support is not open on Sat and this modem is installed in a second home so I don’t have hands on access all the itme

The online LED is not blinking on my AC1600 Wi-Fi 5. Tried unplugging and resetting. 

I have tried seemingly all options to connect my old SBG10 to the Surfboard app. Previously only managed with PC login. I keep getting error 0000-1900. I've done a complete factory reset of the device (twice) and it did the usual firmware update on the device. I tried setting up the device via the app, scanning the QR code to input the password. No success. So I set it up manually on the PC and set the password to at least 8 digit, with caps, lowers, numbers, and symbols to meet the apps criteria. Still no luck.  I am certain I am selecting the right device (SBG10), I am certain I have selected the right option (device already set up), I am certain I've typed in the right log in password (probably 15 times at this point). I've granted full permissions as the requests came in. The Android device is literally 5 feet from the router. And again I've done two factory resets on this router de

Hi! I have just moved to a new apartment, and do not have any coax outlets--I only have ethernet. I had bought an SBG10 (modem/router combo) before I moved in, but now I’m not sure if I can connect it to the internet using ethernet. The outlet in the apartment gives my laptop access to the internet (with an ethernet cable), but not my SBG10. Any help would be appreciated! Thanks!

Where do I find the password for my new cable modem/router