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SBG10

DOCSIS® 3.0 Gigabit Cable Modem & Wi-Fi® AC1600 Router

107 Topics
224 Replies

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107 Topics

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Rlgjr3The Many

asked in SBG10

Qi6006The Many

asked in SBG10

my cable modem stop working - SBG10

I bought the modem on August 30, 2023. It worked fine until yesterday, wifi lost connection intermittently, and today, there is no wifi at all.

3 months ago

chadjamailThe Many

asked in SBG10

Can wifi and ethernet be used at the same time for different devices in SBG10

I have the SBG10 router, and was wondering if i can use ethernet and wifi at the same time? Ethernet to my computer, and wifi for my Firestick?

3 months ago

VapidActualizationThe Many

asked in SBG10

SBG10 Range of Ports Issue

Hello,I’m trying to set up port forwarding for ESO, and I have a bunch of different ranges to forward. I’m in the process of doing so, but some of the ranges have overlapping values. For example, the one I just finished was 27000-27015 and the one I’m trying to add is 27015-27030. When I try and do this, I get an error advising me that the range of ports is invalid. I can change the range to not be inclusive of 27015, but have no idea if this will change the way that the forwarding functions. If not, it seems that I can just open 27000 to 27030 instead of both ranges.Please give me some much needed advice on proceeding here.

3 months ago

Smith3cnThe Many

asked in SBG10

Unable to login GUI page on SBG10

So I am currently living in an apartment that has community WiFi that is extremely bad. So I’m trying to set up my old router as a bridge in order to hopefully boost up the WiFi. But I am unable to login to change the settings. I’ve tried the default username and password, as well as the security password on my router. I’ve also tried resetting my router but nothing is letting me log into the admission page.

3 months ago

EcwooleyThe Many

asked in SBG10

Unable to login the modem - SBG10

I am locked out of my router modem. Anyway I can help myself?

4 months ago

jasmine.archerThe Many

asked in SBG10

Hidden networks - SBG10

Hello. My network says hidden and I can’t figure out how to unhide it. When I go to the Arris login and apply it has a checked box that says broadcast SSID and it is already selected yet still says it’s hidden. Is there something else I need to do? Thanks!

4 months ago

User101The Many

asked in SBG10

SBG10 loses internet and restarts many times a day

Multiple times while using the internet (1-2 devices connected) the SBG10 restarts interrupting all connections. I have Xfinity and called them, the issue with with the SBG10. Attaching the diagnostics. Can something be done to stop the restarts? Is there a software upgrade available or do it need to replace it?

4 months ago

AMTZThe Many

asked in SBG10

SBG10 wont connect to the internet

My SBG10 modem will not connect to the internet at all, every light on the modem is all on only the bottom one flashes, I’ve already attempted to unplug then replug but still not connecting, it can connect to my devices it was working just fine until yesterday, I’ve had this modem for a couple months with no issues until now. Very frustrating as I have school work to complete any help would be appreciated thanks!

4 months ago

MarshakempThe Many

asked in SBG10

password to start it up for SBG10

I bought a new SBG10. It wont accept password provided to start it up. What do I do

4 months ago

waynefmckinstryThe Many

asked in SBG10

My ARRIS SBG10 won’t connect.

My ARRIS SBG 10 won’t connect.I connected the SBG 10 to the cable coming in from Xfinity, connected it to my PC via a network cable and connected the power. The lights blinked and then stayed on. I downloaded the app onto my phone. The phone “connected” to the ARRIS 2611 network, but without internet access. The same was true for the ARRIS-2611-5G network.When I reconnected my old modem and router, my internet worked again.Does Xfinity have to do something for me to be able to use this unit? I did download the Xfinity app but I’m not sure how to sign in to our account.Thanks,Wayne [removed personal information] MODEL SBG 10P/N SBG00DAY 10RTS/N [removed personal information]GATEWAY MGMT MAC ID [removed personal information]HFC MAC ID [removed personal information]

4 months ago

MasmittyThe Many

asked in SBG10

slow/intermittent internet connection on sbg10

I was wondering if it is possible for someone to be piggybacking off my internet? I do have it set up on a password, but my internet is starting to run slower, and also buffering a lot. Would this be N router question or not? If it is, is there a way to find out?

4 months ago

PizzathemomThe Many

asked in SBG10

SBG10 How do I change network name and password?

I really, really want to change my network name and password. Where do I do this? Specifically.

4 months ago

johnboyThe Many

asked in SBG10

Connect (Brother HL-2350DW) printer to my SBG10 2.4GHz

Is there an answer to a printer (Brother HL-2350DW) that must be 2.4 and my new Arris SBG 10 router that is dual 2.4 and 5.0 (nota mesh network)? Take the Arris back and pay rent on the Spectrum?

5 months ago

ParkviewThe Many

asked in SBG10

Unable to connect to the Internet - SBG10

I can not connect to the Internet. It says no Internet

5 months ago

JujumaThe Many

asked in SBG10

unknown device on SBG10

Almost weekly there’s an UNKNOWN device on my router. It is not any of my devices which are only two devices I use on my Wi-Fi. How is someone hacking into my router on a continual basis? I change my password and block their Mac Id but they come back with a different ID after a few days. I change the admin login password weekly, I wish I could change the login from admin but seems I can’t. I change the Wi-Fi password and was only using the Guest Network. Currently, I’ve connected my streaming device, computer and iPad to Ethernet but would like to still use my Wi-Fi for my security cameras. That’s probably how they’re getting in. Any ideas to make my SBG more secure? also every time I login there’s a box asking me to register my router, which I had already done and I click to stop asking and it’s still there when I login in the next time. Also when I change my login password, it always given me an error message of some sort but when I go to login the new password is being used even t

5 months ago

cannabisncomputersThe Many

asked in SBG10

ARRIS SBG10 wont connect

My ARRIS SBG10 will not connect on some of my devices like my Nintendo Switch and Cell phones and the devices it does connect on i can not go to some websites like this help site and the playstation store or sometimes amazon. Please help I need all my devices to connect and to be able to go to any website. I have a kid who cant even log into the school website to do homework.

5 months ago

Pwinn001The Many

asked in SBG10

Camera connection problem SBG10

I have a sbg-10 modem. I have tried linking a Wansveiw camera and a Kasa camera with no luck. Went through setup steps with Kasa customer service . We tried everything. Tried UTube no luck . Tried a different phone . Very low traffic where I’m at , very rural , saw no reason to change channel on modem like Kasa suggested. Anyone have a suggestion Thanks. Pat

5 months ago

Sbrotzman7The Many

asked in SBG10

No internet on SBG10

Cannot connect to internet

6 months ago

Decola513The Many

asked in SBG10

issue with Surfboard® Central does not log into network sbg10

There is a problem with this app I can log into the network with every device I have, and SURFboard manager! No problems whatsoever I have tried everything factory reset you name it more than once called customer service. That was a joke. I was told SURFboard® central was an old app. Don’t use it. I don’t think that’s the case. There is an issue with logging into my network and it’s not my issue. It’s the apps issue.

6 months ago

EphraimThe Many

asked in SBG10

SBG10 Firmware - Firewall -Network

Hi, I was looking into my SBG10 firewall/firmware and I believe it needs an update. I received a new work laptop and every time I connect my laptop to the wifi the whole wifi/SBG10 just drops (I am on my second new laptop since I thought it was a laptop wifi connection issue). I was able to access the configuration via the web, but it doesn’t give me an option to update. I reset the device multiple times already. The firmware version is 9.1.103AA85. I logged in the Surfboard App. I also logged in the Surfboard Connect App, but it was having issues connecting to the network (no issues with the wifi since all my home devices were connected). I get the error code 0000-1612. How can I find the most recent firmware version for SBG10? I just called Arris customer support and they advised that the service provider (Xfinity in my case) manages and has control of the firmware versions and updates. Is this correct? If so, I’ll have to contact Xfinity. Thank you in advance.

6 months ago

The Candyman EdThe Many

asked in SBG10

SBG10 no connection

My modem has all lights solid green but none of my devices have been able to connect to the internet. I've tried power cycling the modem but didn't get anywhere. I've also contacted my ISP and they said that everything was good on their end and there was nothing they could do.

6 months ago

twoarmoursThe Many

asked in SBG10

SBG10 Intermittent Service Gateway Rebooting/Reconnecting

Hey everyone! Like many I’ve tried to trouble shoot online, with no luck. My SBG10 is having some intermittent connectivity issues. When this happens, the SBG10 reboots itself and reconnects and restores service automatically after a few moments. This would be fine but I work from home and it is resulting in a lot of dropped calls. This issue started on 9/11, the same day there was an ISP outage for unplanned service maintenance, which makes me think something on their end got wonky. PC is hardwired in, not on Wifi, though everything that is connected to SBG10 drops service as well. This happens maybe 4-5 times a day. I’ve talked to the ISP twice who say that everything is fine on their end. Checked the coax cables to make sure they are snug, removed the only splitter I had and plugged the modem directly into the coax coming from outside. Same results. Not sure what else I can do here, other than get some second opinions. If it comes down to needing a new modem, that’s fine. I’d just r

6 months ago

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