SBG10

This has been going on for over 3 weeks and I’ve been in contact with Xfinity, company IT, and the VPN support team.My internet cuts out on all devices every few minutes ONLY when connected to the VPN. My internet is stable if I connect with my phone’s hotspot or other wifi network, so it’s definitely an issue with the router. This was not an issue until 3 weeks ago.Everyone is blaming everyone else and they refuse to help me find any of the settings I need to adjust in the admin panel.How can any of this be resolved? What settings can I adjust without messing up everything else? Xfinity support tells me not to change any of the settings because it’s all optimized. I have tried connecting the ethernet cable directly to the computer, but that does nothing. We have updated the VPN software, uninstalled, reinstalled, turned off, reconnected.

I have a brand new modem router, SBG10 model. No real instructions included about setup. They ask you to download an app of theirs, which confused me. No.No real instructions Connection through the app didn't work for I paid good money for this, and got bad one

I wanted to reset my Wi-Fi name and password.When I went to log into the SURFboard® app, it said That I needed to download a new app. When I went to download the new app, it said I needed to set up my Max router. But I have the gateway 10.Everything I read, said to do a factory reset of the router in order to get it to set up correctly in the new app. When I did so, it changed the name and erased the passwords of my Wi-Fi. Now I am unable to connect to Wi-Fi at all. I have work tomorrow. I have been dealing with this for three hours. And I may hurt myself 

I'm trying to figure out what the current version of firmware is for the SBG10 Gateway to determine if it's up to date. 9.1.103AA85 is the version displayed in the Web GUI device status. Thanks! 

I cannot log into the gateway for the router, it is showing admin, and the standard password is not correct on SBG10 

I’ve been accessing the app.designrr.io website successfully for months, then suddenly I can’t connect to it, getting the error: This site can’t be reachedapp.designrr.io took too long to respond. I have an Arris SBG10 connected to Wave/Astound Broadband.All other web access is fine, and my download speed is over 250mb.When I run Network Diagnostics on my Windows 10 PC, it results in: “Your computer appears to be cofigured correctly, but the device or resource (app.designrr.io) is not responding.”I reset my router to factory settings, but still can’t connect.I can however connect successfully to app.designer.io when I connect through my Verizon 5G Hotspot.Any ideas on what could be wrong? 

I can’t get the TV and SBG10 to connect via WiFi. I get a “wrong password” error message.  The password is correct because I can login to the WiFi Modem through an Internet browser and my phones and PC’s are connected.

Arris app not letting me log in keeps saying a credentials update.

reset router many times but to no avail. wifi pops up as connected but won’t connect to internet. a router problem since this is for all of our devices

I have an SBG10 modem and router. I have used the default login info and can check status but I can’t figure out where to go to manage devices. Anyone know how to guide me?  TIA

Yesterday, a technician from Xfinity came to my house for wiring.He said everything was fine with the line, but no internet connection was found. He said I have to set up something with the SBG10. I followed all the instructions in the manual, but the internet connection failed.I can see ARRIS-7E05 and ARRIS-7E05-5G in the Wi-Fi list on my laptop. When I connect to them, the internet is not working, and the connection is not established. One strange thing is that if I connect them with my iPhone, I can only access YouTube and Google. When I access Google and click on some other links, I can't see anything. All other websites are not accessible.What is the problem? Is there something wrong with Xfinity?

I keep trying to set a custom time restriction and the app changes my days/times. Why?

How to change my original WiFi password to new ? 

I use my modem with Xfinity and it’s noted that my modem needs a firmware update. I believe this is why it can process at faster speeds. Obviously Xfinity cannot push that update to my Arris SBG10. The current firmware version it’s using is 9.1.103AA85. I can’t find anywhere on Arrris (now Comscope) site how to access the update.

How far is the range for the SBG10, really? I'm trying to find the specs again and I thought I read that it was up to a 1400 sq ft area.I've tried two different copies of this model and they have both had trouble reaching a device barely 30 feet away... Is that normal or are the specs wrong?

I’ve had this router for a little under a year now. I haven’t had any problems until recently. In the last few months, connection has cut out at night typically around 9pm. It would cut in and out through the night. But start January 1 (writing this on January 7), it started to cut out more frequently spreading to throughout the day. It cuts out every few minutes to a couple hours for anywhere between 1-10 minutes at a time. I tried asking my apartment complex and they directed me to the wifi provider. I contacted the wifi provider and they forced a reset. They said the modem is working fine. They said the problem is that the modem and router aren’t connection like they should.I have tried unplugging and plugging back in. That didn’t help at all. I tried it several times. It’s still faulty and cutting out.

My Arris SBG10 is only 26 months old & I am not connected to the Internet. I have reset it, unplugged & replugged it in a different outlet & I don't have ANY lights lit up on the Arris SBG10.I just missed out on the warranty by 2 months. Is it possible that the Arris is shot?

I have been having connectivity issues with both ethernet and wifi connections via my work laptop for the past few months (after one of my company’s patches). My home PC and all of my smart devices work fine. We (my company’s IT department and myself) have tested many things, but the fact that my cellular hotspot works flawlessly with my company’s laptop, leads us back to my modem/router as the core of the issue. My company’s IT group has suggested that there is possibly a firmware update for my modem/router. I have been unsuccessful find where that would take place. I’ve used the IP address via my home PC AND I tried to use the SBC app (the new one), but it fails to connect to the wifi every time. I’ve used the QR code as well as the WIFI name and password that I set up. I am receiving error code 0000-1614. I also contacted my ISP Spectrum and they told me that because I purchased this modem/router myself instead of using their rented pieces, they cannot update firmwa

Trying to connect new sbg10. Replacing Comcast equipment.  We are plugged in and cable is connected.  Comcast sent signals but when I try to login it says improper password.  This is the password from the quick start guide. Under connecting using mobile device,  it says something about sbg10 activation.  All I have done is plug it in, connect the cable and call comcast.

Bought sgd 10 Friday. Followed quick start,and nothing. 

I have a SBG10 and it does connect to xfinity, but it is painfully slow.  Is something misconfigured?  My xfinity connection worked fine when I was using the xfinity modem, but is now very slow when trying to connect with my SBG10.

The modem\router combo are working; I can get to the internet on wifi and using a PC with an ethernet connection. However, when I try to log into the admin page at 192.168.0.1 with the password I set up three or so months ago, I get the error message, "invalid user name or password, or your access has been locked due to multiple failed login attempts!”  I've tried the original admin\password and admin\last eight digits of the SN and both return the same error.I reset the modem by,a) keeping reset button depressed a full 30 to 45 seconds, then unplugging power, ethernet cables, as well as removing the coax cable,b) leaving the modem disconnected and with no power for about 3 minutes,c) plugging in power cable, then ethernet cables and finally the coax.Once the site is back up -- and the WIFI signal is working (no settings have been erased), I try logging into the admin page again with admin\password, etc., and I still can't log in (same error comes up).

I bought the modem on August 30, 2023.  It worked fine until yesterday, wifi lost connection intermittently, and today, there is no wifi at all.

I have the SBG10 router, and was wondering if i can use ethernet and wifi at the same time? Ethernet to my computer, and wifi for my Firestick?

Hello,I’m trying to set up port forwarding for ESO, and I have a bunch of different ranges to forward. I’m in the process of doing so, but some of the ranges have overlapping values. For example, the one I just finished was 27000-27015 and the one I’m trying to add is 27015-27030. When I try and do this, I get an error advising me that the range of ports is invalid. I can change the range to not be inclusive of 27015, but have no idea if this will change the way that the forwarding functions. If not, it seems that I can just open 27000 to 27030 instead of both ranges.Please give me some much needed advice on proceeding here.