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SBG10

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC1600 Router

  • 172 Topics
  • 360 Replies

SBG10 Announcement (2)

172 Topics
D
The Many
davidnThe Many
asked in SBG10
Device or resource (app.designrr.io) is not responding on sbg10

I’ve been accessing the app.designrr.io website successfully for months, then suddenly I can’t connect to it, getting the error: This site can’t be reached app.designrr.io took too long to respond. I have an Arris SBG10 connected to Wave/Astound Broadband. All other web access is fine, and my download speed is over 250mb. When I run Network Diagnostics on my Windows 10 PC, it results in: “Your computer appears to be cofigured correctly, but the device or resource (app.designrr.io) is not responding.” I reset my router to factory settings, but still can’t connect. I can however connect successfully to app.designer.io when I connect through my Verizon 5G Hotspot. Any ideas on what could be wrong?

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Wi-Fi Warriors
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BobJeffersonThe Many
asked in SBG10
SBG10 WiFi Connection to TV

I can’t get the TV and SBG10 to connect via WiFi. I get a “wrong password” error message. The password is correct because I can login to the WiFi Modem through an Internet browser and my phones and PC’s are connected.

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Wi-Fi Warriors
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Idrissareaves1The Many
asked in SBG10
arris app not letting me log in - SBG10

Arris app not letting me log in keeps saying a credentials update.

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Wi-Fi Warriors
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The Many
yay1013The Many
asked in SBG10
sbg10 connected but no internet

reset router many times but to no avail. wifi pops up as connected but won’t connect to internet. a router problem since this is for all of our devices

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Wi-Fi Warriors
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The Many
SrjThe Many
asked in SBG10
where do I go to manage devices on my Arris modem on SBG10

I have an SBG10 modem and router. I have used the default login info and can check status but I can’t figure out where to go to manage devices. Anyone know how to guide me? TIA

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Wi-Fi Warriors
D
The Many
dermaboyThe Many
asked in SBG10
No internet connection (Xfinity)! I am using a new SBG10.

Yesterday, a technician from Xfinity came to my house for wiring. He said everything was fine with the line, but no internet connection was found. He said I have to set up something with the SBG10. I followed all the instructions in the manual, but the internet connection failed. I can see ARRIS-7E05 and ARRIS-7E05-5G in the Wi-Fi list on my laptop. When I connect to them, the internet is not working, and the connection is not established. One strange thing is that if I connect them with my iPhone, I can only access YouTube and Google. When I access Google and click on some other links, I can't see anything. All other websites are not accessible. What is the problem? Is there something wrong with Xfinity?

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Wi-Fi Warriors
R
The Many
Rendog12The Many
asked in SBG10
password change on SBG10

i went on to change my password on my router and it locked me out. how do i get back in

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Wi-Fi Warriors
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The Many
sotto74The Many
asked in SBG10
Keeps changing my settings on SBG10

I keep trying to set a custom time restriction and the app changes my days/times. Why?

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Wi-Fi Warriors
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RomaThe Many
asked in SBG10
how to Wi-Fi password on SBG10

How to change my original WiFi password to new ?

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plemans
Juggernaut
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The Many
Msbattle32The Many
asked in SBG10
update Arris SGb10 firmware

I use my modem with Xfinity and it’s noted that my modem needs a firmware update. I believe this is why it can process at faster speeds. Obviously Xfinity cannot push that update to my Arris SBG10. The current firmware version it’s using is 9.1.103AA85. I can’t find anywhere on Arrris (now Comscope) site how to access the update.

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plemans
Juggernaut
D
The Many
Dburleigh2The Many
asked in SBG10
WIFI coverage range for SBG10

How far is the range for the SBG10, really? I'm trying to find the specs again and I thought I read that it was up to a 1400 sq ft area. I've tried two different copies of this model and they have both had trouble reaching a device barely 30 feet away... Is that normal or are the specs wrong?

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Wi-Fi Warriors
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The Many
JamsinJars2022The Many
asked in SBG10
Intermittent internet connection on SBG10

I’ve had this router for a little under a year now. I haven’t had any problems until recently. In the last few months, connection has cut out at night typically around 9pm. It would cut in and out through the night. But start January 1 (writing this on January 7), it started to cut out more frequently spreading to throughout the day. It cuts out every few minutes to a couple hours for anywhere between 1-10 minutes at a time. I tried asking my apartment complex and they directed me to the wifi provider. I contacted the wifi provider and they forced a reset. They said the modem is working fine. They said the problem is that the modem and router aren’t connection like they should. I have tried unplugging and plugging back in. That didn’t help at all. I tried it several times. It’s still faulty and cutting out.

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Wi-Fi Warriors
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The Many
Sheri22The Many
asked in SBG10
Arris SBG10- No internet

My Arris SBG10 is only 26 months old & I am not connected to the Internet. I have reset it, unplugged & replugged it in a different outlet & I don't have ANY lights lit up on the Arris SBG10. I just missed out on the warranty by 2 months. Is it possible that the Arris is shot?

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Wi-Fi Warriors
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The Many
stconley80The Many
asked in SBG10
SBG10 Firmware Updates

I have been having connectivity issues with both ethernet and wifi connections via my work laptop for the past few months (after one of my company’s patches). My home PC and all of my smart devices work fine. We (my company’s IT department and myself) have tested many things, but the fact that my cellular hotspot works flawlessly with my company’s laptop, leads us back to my modem/router as the core of the issue. My company’s IT group has suggested that there is possibly a firmware update for my modem/router. I have been unsuccessful find where that would take place. I’ve used the IP address via my home PC AND I tried to use the SBC app (the new one), but it fails to connect to the wifi every time. I’ve used the QR code as well as the WIFI name and password that I set up. I am receiving error code 0000-1614. I also contacted my ISP Spectrum and they told me that because I purchased this modem/router myself instead of using their rented pieces, they cannot update firmware for me. I’d ha

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plemans
Juggernaut
B
The Many
billand kim86The Many
asked in SBG10
getting started

Trying to connect new sbg10. Replacing Comcast equipment. We are plugged in and cable is connected. Comcast sent signals but when I try to login it says improper password. This is the password from the quick start guide. Under connecting using mobile device, it says something about sbg10 activation. All I have done is plug it in, connect the cable and call comcast.

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Wi-Fi Warriors
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The Many
Rlgjr3The Many
asked in SBG10
sbg10 won’t connect tv to internet

Bought sgd 10 Friday. Followed quick start,and nothing.

1693
plemans
Juggernaut
S
The Many
scottdj63The Many
asked in SBG10
Slow speed internet connection on SBG10

I have a SBG10 and it does connect to xfinity, but it is painfully slow. Is something misconfigured? My xfinity connection worked fine when I was using the xfinity modem, but is now very slow when trying to connect with my SBG10.

4893
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Wi-Fi Warriors
G
The Many
GrecianFormula77The Many
asked in SBG10
Unable to log into admin page on SBG10

The modem\router combo are working; I can get to the internet on wifi and using a PC with an ethernet connection. However, when I try to log into the admin page at 192.168.0.1 with the password I set up three or so months ago, I get the error message, "invalid user name or password, or your access has been locked due to multiple failed login attempts!” I've tried the original admin\password and admin\last eight digits of the SN and both return the same error.I reset the modem by,a) keeping reset button depressed a full 30 to 45 seconds, then unplugging power, ethernet cables, as well as removing the coax cable,b) leaving the modem disconnected and with no power for about 3 minutes,c) plugging in power cable, then ethernet cables and finally the coax.Once the site is back up -- and the WIFI signal is working (no settings have been erased), I try logging into the admin page again with admin\password, etc., and I still can't log in (same error comes up). This is a modem I purchased new an

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G
The Many
Q
The Many
Qi6006The Many
asked in SBG10
my cable modem stop working - SBG10

I bought the modem on August 30, 2023. It worked fine until yesterday, wifi lost connection intermittently, and today, there is no wifi at all.

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Wi-Fi Warriors
C
The Many
chadjamailThe Many
asked in SBG10
Can wifi and ethernet be used at the same time for different devices in SBG10

I have the SBG10 router, and was wondering if i can use ethernet and wifi at the same time? Ethernet to my computer, and wifi for my Firestick?

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Wi-Fi Warriors
V
The Many
VapidActualizationThe Many
asked in SBG10
SBG10 Range of Ports Issue

Hello, I’m trying to set up port forwarding for ESO, and I have a bunch of different ranges to forward. I’m in the process of doing so, but some of the ranges have overlapping values. For example, the one I just finished was 27000-27015 and the one I’m trying to add is 27015-27030. When I try and do this, I get an error advising me that the range of ports is invalid. I can change the range to not be inclusive of 27015, but have no idea if this will change the way that the forwarding functions. If not, it seems that I can just open 27000 to 27030 instead of both ranges. Please give me some much needed advice on proceeding here.

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Wi-Fi Warriors
S
The Many
Smith3cnThe Many
asked in SBG10
Unable to login GUI page on SBG10

So I am currently living in an apartment that has community WiFi that is extremely bad. So I’m trying to set up my old router as a bridge in order to hopefully boost up the WiFi. But I am unable to login to change the settings. I’ve tried the default username and password, as well as the security password on my router. I’ve also tried resetting my router but nothing is letting me log into the admission page.

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Wi-Fi Warriors
E
The Many
EcwooleyThe Many
asked in SBG10
Unable to login the modem - SBG10

I am locked out of my router modem. Anyway I can help myself?

471
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Wi-Fi Warriors
J
The Many
jasmine.archerThe Many
asked in SBG10
Hidden networks - SBG10

Hello. My network says hidden and I can’t figure out how to unhide it. When I go to the Arris login and apply it has a checked box that says broadcast SSID and it is already selected yet still says it’s hidden. Is there something else I need to do? Thanks!

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Wi-Fi Warriors
U
The Many
User101The Many
asked in SBG10
SBG10 loses internet and restarts many times a day

Multiple times while using the internet (1-2 devices connected) the SBG10 restarts interrupting all connections. I have Xfinity and called them, the issue with with the SBG10. Attaching the diagnostics. Can something be done to stop the restarts? Is there a software upgrade available or do it need to replace it?

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Wi-Fi Warriors

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