Skip to main content

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC2 Router

  • 234 Topics
  • 496 Replies
234 Topics
V
The Many
VhampmitchThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How to login the web portal after logout on ARRIS-SBG7400C2

How can I login again after being locked out?

241
N
Rockstar!
3 months ago
E
The Many
ethanb105The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
7600 Model does !!!!!NOT!!!!!! work with Spectrum

Pretty simple. I was setting up my 7600 surfboard, and it never prompted the activation sequence. So, I called Spectrum, and they informed me that they cannot activate it because it is not on their list of approved modems, routers, or modem + router combos. Please. If there are any website editors here for Arris. PLEASE REMOVE THE SPECTRUM COMPATIBILITY CLAIM FOR THE 7600 MODEL. It no longer works and I wasted nearly $200 on this piece of junk. If any officials read this, please contact me, this straight up is NOT okay.

513
S
Wi-Fi Warriors
3 months ago
P
The Many
p_narioThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
USB Access folder permissions SBG7400AC2

After many years of owning the SBG7400AC2, I recently tried to use the USB port to have a shared folder easily accessible by everyone home for minor things like saving and sharing small files. I was able to connect a thumbdrive, set up the USB such that everyone access, as detailed on this very helpful page: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7400AC2-USB-Media-Sharing I have no trouble seeing all the folders on the drive on my macbook and windows computers, however, I am completely unable to write anything to it on my network. Does this modem not permit writing function to the USB drives? 

191
S
Wi-Fi Warriors
3 months ago
D
The Many
darlajoonThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How to install surfboard central app on PC

When I try and download the Surfboard Central app on my PC it only shows my mobile devices available.  How do I get SBC to recognize my PC?

1663
plemans
Legends
3 months ago
L
The Many
LilolmeThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
guest accounts not being presented on SBG6950AC2

I set up both 2G and 5G guest accounts on my SBG6950AC2 modem/router. However they are not  shown/offered as Wi-Fi options. How do I get them to be made available? 

111
S
Wi-Fi Warriors
3 months ago
C
The Many
cmiflyswaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
WC4S connecting with SBG7400AC2 to expand coverage

Just purchased WC4S to expand coverage of SBG7400AC2, after setting up via Surfboard App with Mesh connected to modem via yellow cord I received a successful message and could connect to the mesh from my phone, however when I disconnected the yellow cord and tried the mesh in any location it would not provide an internet signal. Any ideas?

261
S
Wi-Fi Warriors
4 months ago
A
The Many
AdahnThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Ebay ARRIS SURFboard SBG7600AC2

I recently purchased the ARRIS SURFboard SBG7600AC2 off of eBay. It was listed as brand-new. Just open box. Are there any safety precautions I should take with the device. I'm worried that there may be a cyber security issue with buying a device like this. The price was right at least. I look forward to any body's response.

361
S
Wi-Fi Warriors
4 months ago
K
The Many
KingK_52The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
arris surfboard sbg6950ac2

yoooo

171
S
Wi-Fi Warriors
4 months ago
A
The Many
AOLThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG7400ac2 in bridge mode

I am trying to use my Arris modem/router as a bridge in a separate location.  My primary router is a Netgear C6300.  I cannot seem to wirelessly connect the two so the Arris passes along my wireless network from the C6300.  I have tried WPS initiated from both devices using the WPB wireless push button and Pin method.  No success.  It is very difficult looking up solutions on line.  Some suggest to go into the web manager and enter the SSID and password of the network.  Arris web manager does not accommodate that or at least I have not found it.  Last ditch effort before the Arris goes in the recycle bin.  Thanks for any help.

611
S
Wi-Fi Warriors
4 months ago
B
The Many
Bomba92The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
sbg7600 loses internet connection multiple times per day

My 1 year old sbg7600 loses internet 5-6 times per day for 20+ minutes a time.  I cannot find any support for this product that is still in warranty.  This is the third Arris system that has failed in under 2 years.  Unbelievable lack of quality from such a big brand.  I'm surprised Best Buy still carries it. 

1905
S
Wi-Fi Warriors
4 months ago
A
The Many
augustbullsThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
changing to 2.4g from 5

How do I change my SBG7600AC2 from 5g to 2.4?

501
S
Wi-Fi Warriors
5 months ago
V
The Many
viwinwinThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Intermittent WiFi Disconnections SBG7600AC2

For the past week, the wifi has been terrible. Our phones/iPads keep disconnecting. All our smart home devices are fine and any hard-wired/ethernet-connected devices work just fine. Both of the wifi symbols (bottom two) on the device blink constantly. When I check Xfinity it says service/connection is fine. I’ve done multiple hard resets and still no change. The disconnect is random, too. Sometimes when I restart a device it will connect to the wifi, work for a bit, but then cut out. Other times no matter how many times I restart the device, it won’t connect to the wifi (prompts me for wifi password, which it then says is wrong when it isn’t). Any help/advice would be greatly appreciated. Thank you.

1465
S
Wi-Fi Warriors
5 months ago
M
The Many
MayraThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
unable to connec to internet

I just purchased a Arris C335, my cable Co already activated but while i was connecting my tv it connected to the the Wireless but not the internet.I already did the troubleshooting through the Surfboard Center as that's where i was instructed to do my who activation but all those many troubleshooting has no resolve the issue.

291
S
Wi-Fi Warriors
5 months ago
C
The Many
Chum1234The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to activate the modem with CMAC ID

Trying to activate a Wi-Fi cable modem and when it asked me for the CmAC  ID number I enter it, but it doesn’t go through. Any suggestions?

561
S
Wi-Fi Warriors
5 months ago
O
The Many
oogliaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Can a Surfboard SBG7400AC2 be used to replace a Verizon ASK-NCQ1338FA?

Can a Surfboard SBG7400AC2 be used to replace a Verizon ASK-NCQ1338FA which operates on the Verizon 5G home internet?

251
S
Wi-Fi Warriors
6 months ago
N
The Many
NakotaGThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
changing Wi-Fi name and password

Hey, so we have one of y’all’s modems that we bought at Walmart and we have it set up through xfinity is there a way y’all can change my network name and password?

2391
S
Wi-Fi Warriors
6 months ago
N
The Many
NicoleTThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
transfer of equipment

My ex and I split up, his name was on the internet account so I had to deactivate and create my own account. I am still using the same Router/modem as before, but it will not connect to the new internet service. Do I have to deactivate something on the modem or do I need to transfer the equipment into my name also? If so, how do I go about doing this? 

171
S
Wi-Fi Warriors
6 months ago
B
The Many
baileydabulisThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
arris sbg7600ac2- how to change the usernsame and password

How do I change the name and password of the wifi 

2421
S
Wi-Fi Warriors
6 months ago
R
The Many
roverjimmyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
landline phone is not working on SBG7600AC2

just setup my Arris SBG7600AC2 internet working fine but the landline phone is not working. I have Xfinity triple play 

151
S
Wi-Fi Warriors
6 months ago
L
The Many
LordVZlomkaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How to turn on AP mode on SBG7600AC2

I have Arris sbg7600ac2 and would like to use it for wireless only. How can I turn on AP mode?

1961
S
Wi-Fi Warriors
6 months ago
E
The Many
EbesidemeThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
2.5 Ghz password issues SBG6950AC2

Out of the blue, the password for our 2.4 GHz Wi-Fi stopped working. All of our devices say “incorrect password” when trying to connect. 5G wireless still works with our normal previous password. We did not change the password for either band. We have tried logging into the modem interface or GUI but the default username and password don’t work. I don’t believe we changed those either. We have also tried holding down the reset button on the router several times, for up to a minute, and that hasn’t done anything to help. We are out of warranty so hoping we can find an answer here!  Arris Surfboard SBG6950AC2 

361
S
Wi-Fi Warriors
6 months ago
B
The Many
Btillema7The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Surfboard SBG7600AC2 rebooting on its own and intermittent connection

I have had an Arris Surfboard sbg7600ac2 for about the last 3 years, everything has been working fine until this morning.My connection kept dropping out on my connected devices and when I would go check the router, all the lights were off except power.It would restart and bring all lights back on, and all devices would connect then after a couple minutes it would turn off again and the modem would drop back to just the power light, then restart again. Over and over.I've unplugged the modem for several minutes then turned back on, same problem. I've reset the modem to factory settings, it works for a little longer then same problem. Running firmware 9.2.103AA85 Any help would be appreciated.

39014
S
Wi-Fi Warriors
7 months ago
J
The Many
Jaxon YThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 - Slow speed internet and unable to connect Xbox

My router is plugged in and my phone says i have wifi but when i have wifi turned on everything is really slow a d i cant connect to my xbox 

351
S
Wi-Fi Warriors
7 months ago
M
The Many
mmikec187The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 Undisclosed Login Screen Operation Tab

Regarding SBG7600AC2, there is a login screen , which does not accept the user defined password. Moreover, the default login credentials do not match the default username and password in the user manual. Finally during factory reset, the credentials do not default to the default username and password in the user manual.To reproduce this screen,navigate to the usual 192.168.0.1 and click on the very top tab/link “Operation” found between “Configuration” and “Logout”.Questions:What is this log in screen and what are its credentials, and its default credentials?Why is there no mention of this in the user manual?How does one reset these login credentials?

505
S
Wi-Fi Warriors
7 months ago
R
The Many
Ricka66The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG7400AC2 firmware updates

Do firmware updates take place automatically on the Arris SB SBG7400 or is there something that I have to do to make this happen?

4352
R
The Many
7 months ago
Terms & ConditionsCookie settings