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SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC2 Router

  • 262 Topics
  • 558 Replies
262 Topics
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jmzahra19The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Wi-Fi Calling not working with SBG7400AC2

I cannot get Wi-Fi calling to work with the SBG7400AC2. I have Vyve cable internet and Verizon cell service. This modem is new, and I had the same problem on the previous Surfboard that we were renting from the ISP. Also, I had this problem on my older phone (Galaxy S8+) and thought it was because the phone was so old, but same thing is happening on the new phone (Galaxy S23 Ultra).I initially set the modem up using the Surfboard Central app and just accepted defaults. I did just login to the web interface to see if anything was blocked on the firewall. A Google search suggested enabling IPSec, PPTP, L2TP, and VPN Service for a Netgear router. Under Firewall settings, IPSec, PPTP, and L2TP pass-through are enabled. I can't find anything related to a VPN, and I can't imagine that would be the issue.This would be merely a nuisance, except often I'll miss calls and cannot send or receive texts when the phone has decided to try and use Wi-Fi calling. The workaround once I've realized it is

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Wi-Fi Warriors
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fifi2154The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to access 5g network, only 2.4 on SBG7400AC2

I can’t access 5G, it won’t accept my password when I attempt to access itt.

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Wi-Fi Warriors
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The Many
Jct14226The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
CANNOT LOG INTO SURFBOARD ON PHONE

I have been trying for hours now to activate the service for this modem. I followed all steps, download the app, set up the SSID, and it says that I successfully connected to the wireless gateway. When I go to the next page to login to the wireless gateway, an error message comes up saying “cannot connect to the wireless gateway.” When I try to click on the links for “Supported ARRIS devices” it just brings me to a blank page on this website. PLEASE HELP!!!

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plemans
Juggernaut
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mrnick45The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7400AC2 - Slow speed on Amazon tv

I am using iptv and tivimate to stream TV. they stoped working and will not let me reload them. I get good internet speed but can not login to these providers. Contacted them and everything is working fine on there end. Before that my speed was slower then amazon tv speed. Reset the modem and fire stick and still nothing.

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plemans
Juggernaut
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The Many
JayfloThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
sbg6950Ac2 - no internet, ISP activated the modem.

I called xfinity they said modem is offline  i have also connected to the cable the lights are on and they can't get no signal please help 

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plemans
Juggernaut
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The Many
WizardOfGauzeThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Can SBG7400AC2 use Nord VPN

How or Can I use Nord VPN on my Router? Thanks. 

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plemans
Juggernaut
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The Many
Zi7ar21The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How do I get a shell on my SBG7600AC2?

Hello. I am trying to get a shell on my SBG7600AC2, Bootcode Version 2.2.0.46, Hardware Version 2, Firmware Version 9.1.103AA78. I’m starting to love my previous modem (Actiontec Q1000) more, as it had a way to enable telnet and allowed me to use neat tools such as xdslctl to diagnose connectivity issues. Anyways, I have gone through all the web interface configuration pages and can find no such thing on my SBG7600AC2. I have searched the internet for results, apparently someone found there is a technician account with a password of the day. Unfortunately, I can’t seem to get any combination to work. I contacted my ISP but they said they don’t set anything and didn’t know what I was talking about. Does anyone have any ideas?

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njernsThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Password Reset on SBG7400AC2

Is there a way to reset the password on my Surfboard SBG7400AC2 without having to reset it to factory settings?  I did a reset years ago and ended up clearing information from the system that required us to have the company that set it up come back out and reset our systems.  So, I’m trying to avoid that since they’re no longer in business.  

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Wi-Fi Warriors
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jadolfinoThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600ac2 Slow Wifi

Cannot get faster that 50Mbps speeds from my SBG7600ac2 Wifi.  Wired ports are at 600Mbps.  Does anyone have any suggestions/Ideas.

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Wi-Fi Warriors
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jmc9523XThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
New router/modem

The middle light on my new router modem is not on.  All the other 4 lights are on.  Xfinity tells me they are not getting a power signal.  Help please.

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plemans
Juggernaut
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The Many
chamomiamiThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
xfinity activation restore

I need to factory reset my modem router, I remember when I moved to this house that it was quite an adventure to make this modem work with xfinity, and I would not like to have problems between the modem and the company again, so my question is... After the reset, will I have to call again and share the modem data or should it work when I connect the cox cable again?

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plemans
Juggernaut
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ndominikThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG6950AC2 Xfinity drop signal

 I’m dealing with constant internet drops on Xfinity and could use some advice. I have an Arris SBG6950AC2 modem/router, and Xfinity confirmed their signal is strong coming in, but they think the modem isn’t distributing it properly. They also mentioned this model might struggle with delivering not only the full 1Gbps speed, but not even close to 600 tops. Lately, the connection drops have been happening a lot more. Has anyone else had similar issues with this modem on Xfinity, or needed to upgrade to keep up with faster speeds? Does my modem needs firmware update?  Modem is out of warranty -  Do I need new one or this can be fixed ? Would love to hear your experiences or any tips on solving this!

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Rockstar!
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paw7597The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Which Wifi extender to purchase for SBG6950ac2

Hi All,I need to purchase a wifi extender for my house that’s compatible to my Arris Surfboard router  model SBG6950AC2.I have Comcast Xfinity as my internet service provider. My signal is weak in my upstairs home.Any Suggestions?? -Paul 

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Wi-Fi Warriors
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HurtGroudon30The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
my SBG7400AC2 isn't broadcasting the network

So I've been with my cox representative for like 2 and half hours and we've been trying to get the modem/router up and running. The issue is that it isn't broadcasting a ssid, I bought it used and think it might have caused an issue there.

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Wi-Fi Warriors
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danbeanThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Locked out of modem, cant connect with customer support - sbg7600AC2

I’m locked out of my SBG7600AC2 due to too many incorrect login attempts. I never set a password, so I expected "password" to work, but it doesn't. I also tried a password from the Surfboard app, but that didn’t work either.I’ve already tried a factory reset, unplugged it for 10 minutes, and performed a 30-30-30 reset, but nothing seems to help. I think I might need to contact customer support to unlock it. Any tips before I do that?

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Wi-Fi Warriors
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TerryKThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Need to activate the modem

Need help with activation.  Modem is connected , app is downloaded 

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Wi-Fi Warriors
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The Many
captain_waferThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 OpenDNS setup

I tried configuring OpenDNS with my SBG7600AC2 gateway using the instructions provided. Under LAN settings, I checked the box to manually set the DNS addresses and them provided the primary and secondary DNS addresses for OpenDNS. The device restarted, I gave it plenty of time to take effect, etc. However, the test websites that OpenDNS is supposed to be filtering are not being filtered. My OpenDNS settings were working fine with the gateway that I owned previously (different brand/model).

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DeebsThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
activation for SBG7400AC2 - No internet

I have a SBG7400AC2 that has WiFi but no internet, and my isp is telling me that there is no problem on there end and that I need a tech appointment any solution 

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Wi-Fi Warriors
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furphy2The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
7400AC2 Override of User & Password on GUI web portal

***UPDATE*** I got to reset.  Hey gang, I have a 7400AC2 that I use with Spectrum Cable. I am trying to get into the admin options to make some changes, I don’t recall changing user or password but it is saying one or both are incorrect.Is there a way to override and get in OR reset back to default admin/password?

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Wi-Fi Warriors
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MstrLng77The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 randomly disconnects 2.4 GHz WiFi only

I have a SBG7600AC2 modem that I bought a couple of months ago. I am having an issue where the 2.4 GHz WiFi ONLY will stop providing internet to those devices that are connected to it, such as Alexa, the Blink cam, and the Ring cams.The wired internet works just fine during this time, and the 5 GHz WiFi also works just fine during this time.In order to reset it, I have to go to 192.168.0.1, turn off the 2.4 GHz in the Surfboard menu, turn it back on, and everything connects again within a few seconds.A day or two later, it will do it again. I’ve played with many of the settings in the menu without any change. I don’t believe it is interference because the devices will stop being connected and won’t reconnect without my doing the reset. Even after hours, it will not reconnect on it’s own. All devices go off-line at the same time. Any suggestions?

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Wi-Fi Warriors
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The Many
MadijensenThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG6950AC2

WiFi says it is connected but it’s not working. Tried to connect the TV to the WiFi and says not able to connect to server. How do I fix this? 

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Wi-Fi Warriors
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SEPt272024The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
clearing my personal information from Arris SBG6950AC2 ?

I have bought a new Arris modem - do I need to do anything to remove any personal information on file?

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Wi-Fi Warriors
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The Many
jensenriddyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
how to setup sbg700 for 5g

Don’t know how to setup the router…

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Wi-Fi Warriors
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The Many
Daria NovokolskaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 can't setup the SBC app due to password

I can't connect to Internet because of WiFi password, it always says "check password and try again". But password is right for sure, I wasn't change it, it is default. And I checked many times, I know it's right. I don't know why I can't connect. This is what I see in the mobile app (screenshots), I use Surfboard central app (my phone not support another app named "arris Surfboard manager") . please help 

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Wi-Fi Warriors
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The Many
KikiBos1The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Nest WiFi Pro can't connect to my SBG7400AC2 - Stuck at "connect Ethernet Cable"

After a storm last week, my internet became spotty and unreliable after all devices working perfectly and in-sync prior to this. I factory reset everything I do not know how many times.. I called Google support several times, as well as my ISP Xfinity - to no avail. After the reset - the extenders can’t connect to my arris. I have 3 Google Nest WiFi Pro - I use one as the router and it is connected to my Arris SBG7400AC2 via Ethernet cable. Now, I have internet through Arris but signal is weak throughout the house. When I try to add a device through the google home app, it displays all 3 Nest wifi devices  , I select the one that I’ve been using and that is connected via Ethernet cable, I go though the promts but when I get to the “connect the Ethernet cable” - I get stuck! Nothing happens.. I also tried to swap the devices to see maybe that one is bad one now - not working. I also cannot log in to the Arris admin menu to see if I can bridge it.. I tried resetting, using “password” as

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Wi-Fi Warriors
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