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M
The Many
Modem_1The Many
asked in SB6183 | SB6190
Arris 6190 Modem

Can my Arris 6190 modem be upgraded to DOCSIS 3.1?

1243
S
Wi-Fi Warriors
2 years ago
B
The Many
bostianThe Many
asked in SBG8300
can not connext to remote work server

Have a SBG 8300 gateway and I am unable to connect to my work server. Internet connection is fine. I unfortunately have basically no understanding of how this works. My IT person says it’s a xfinity problem, xfinity says it’s a modem problem. Which I believe because I can log on everywhere but home.  

1193
plemans
Juggernaut
2 years ago
W
The Many
William KapaunThe Many
asked in G34 | G36
Windows 7 with DOCIS 3.1?

Ethernet works, but I don't see WIFI.  Friends see “my” WIFI on their computers/smart phones. (I don't have a smart phone) When I log in to Surfboard, it says unsupported Browser.

1574
plemans
Juggernaut
2 years ago
P
The Many
PhaygoodThe Many
asked in SVG2482AC
SVG2482AC front lights

Installed new SVG2482AC modem the Power, US/DS, Online lights are solid steady white BUT 2.4 GHz & 5 GHz & Tel lights blink/flicker continuously.  Is it normal for 2.4 GHz, 5 GHz & Tel to blink continuously?

1321
plemans
Juggernaut
2 years ago
A
The Many
Ally1982The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Denied access

I cant get past the terms and conditions on the app. Keeps saying error access not allowed. How do I solve this?

411
plemans
Juggernaut
2 years ago
S
The Many
seajaynThe Many
asked in SVG2482AC
Need wifi 6e mesh extender to compliment SVG2482AC

I use a SVG2482AC and wifi is slow even nearby.  I use TP-Link extenders to help areas of the house where I am most, but wifi speed is still slow.  Wired cable modem using Xfinity give me about 750mbs to my MacBook Pro, buy wifi around the house is weak. Will a new maxPRO W31 mesh wifi network work with a SVG2482AC cable modem?  Is this the fastest configuration? 

1251
plemans
Juggernaut
2 years ago
P
The Many
parker44The Many
asked in SB8200
SB8200 Error log

I am having an issue with something eating my allowed data for the month. I have never been over before and I am now over by more that 200GB. through the process of trying to track stuff down I can across the error log and I am curious as to what all this means. (edit: CM-MAC information removed)11/24/2022 14:23 2436694061 5 "Dynamic Range Window violation" 11/24/2022 14:23 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:41:00:00;CM-QOS=1.1;CM-VER=3.1;" 11/24/2022 10:18 2436694061 5 "Dynamic Range Window violation" 11/24/2022 10:18 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:41:00:00;CM-QOS=1.1;CM-VER=3.1;" 11/22/2022 01:04 69010800 4 "SW upgrade Failed after download - SW File corruption" 11/22/2022 01:04 69020100 4 "Improper Code File Controls" 11/22/2022 01:04 690102

2322
plemans
Juggernaut
2 years ago
Gopher Baroque
The Many
Gopher BaroqueThe Many
asked in SBG10
SBG10 not remembering reserved client IP address

Xfinity has been bugging me about my ancient modem so updated with Arris SBG10 modem/router, which I got from Ebay.  Overall setup was straightforward and it basically works, but DHCP service is weird.  I add entries to the list of reserved clients, following the “add”/”apply” protocol.  I get the refresh/log back in routine as described in the tutorial.  But the entries don’t stay on the list over refresh/reboot. I also tried changing a linux computer on my home LAN to Fixed IP, but the SBG10 doesn’t consistently accept that address. Sometimes it does, sometimes it assigns a new address.  My SBG10 also seems erratic just showing all attached clients.Is the SBG10 known to do this sort of thing? Perhaps I just got a bum example?

4102
Gopher Baroque
The Many
2 years ago
R
The Many
randy431The Many
asked in Wi-Fi Modems - General
Modem access issues beyond secure connection 192.168.0.1

Working on my dad’s SurfBoard 6700. Using a mac via Safari. I can access the modem after bypassing the secure connection warnings, then entering the logon credentials. However, I get his page displayed  Sure can't do anything with THAT.Something is blocking the full page access.

1322
R
The Many
2 years ago
R
The Certified
RNRNThe Certified
asked in SB8200
Arris SB8200 Should you buy

I contacted Arris for support and pointed out an issue with the log file and they failed to acknowledge a problem.   They had me reset it.   The problem repeats.  The log can easily get overloaded and fail to allow you to log in and get the reports.      So I need the logs.   I  am having problems both with my internet provider at the same time.  I have been online and on the phone with them.  I have had the cable repairman out.  The cable repairman insists that the input power levels are sufficient and that if he increases them the reflections it will cause too much noise.  I used this forum as well.   I noticed the modem would report that it had issues with updating software when it was started up.   And what help did I get from this forum?   Now I get a message they have closed out my topic and lists it solved.   I have two big companies pointing their fingers at each other and I am stuck in the middle.  I have spent 40 hours of effort trying to solve this issue.  A bit frustrated. 

792
R
The Certified
2 years ago
A
The Many
appleeimacThe Many
asked in SB8200
CM8200 LAG(LACP) support/SB8200 web interface

Hi! I’ll start with my first question. Does the CM8200 support LAG(LACP)? and also I can’t access my web interface on my SB8200 from a 192.168.0.0/24 network, is this a known bug? It’s not shutdown in the config file. What is the current version of firmware on DigialCM? My ISP (Midco) seems to think that two year old firmware is up to date.

1651
S
Wi-Fi Warriors
2 years ago
M
The Many
mangofishThe Many
asked in Wi-Fi Modems - General
Admin page doesn't work

When I try to connect to the admin page, I get this message: Secure Connection FailedAn error occurred during a connection to 192.168.0.1. Peer using unsupported version of security protocol.Error code: SSL_ERROR_UNSUPPORTED_VERSION    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.    Please contact the website owners to inform them of this problem.This website might not support the TLS 1.2 protocol, which is the minimum version supported.  It happens on every browser I have. I saw a similar post and the person was told to disconnect the coax cable. Clearly this doesn’t work, because the problem is that the admin page has security issues. I don’t really feel like paying $40 for a live chat, and I can’t time travel back to Internet Explorer where I could override security flaws, so, what are the options?

4582
M
The Many
2 years ago
R
The Many
rdlongThe Many
asked in G34 | G36
G34 blocks TIVO and Bonjour (computers/printers) "Zero Config" discovery by default

Upgraded my modem/gateway/router from SBG6900 and G34 and immediately had problems with my TIVO mini’s being unable to connect to the Host DVR.  Problem lasted a couple of weeks with no help from ARRIS (assured me nothing internally was being blocked) or TIVO (couldn’t tell me what protocol they used for discovery).Problem was solved when I discovered the setting for “Zero Config” (Bonjour type discovery) under Advanced > Device Discovery > Zero Config was disabled.  Enabling it allowed my TIVO mini’s to immediately connect to the host DVR.  Note that this setting is on a page that is mainly about UPNP.This could affect anyone else who has printers or other devices that use the Bonjour Zero config capability to connect to one another.

2962
R
The Many
2 years ago
V
The Many
Vizer22701The Many
asked in SBG8300
Surfboard Central

Why does the Surfboard Central app keep saying no network available? But it show all Wi-Fi units online. And can't do a speed test .

871
S
Wi-Fi Warriors
2 years ago
T
The Many
Tuthdoc99The Many
asked in SBG8300
sbg8300 doesn't see play-fi devices

Sbg8300 isn't recognizing the 2 play fi devices that worked fine with my previous router. I run the setup routine but they don't show up, have done factory resets on both devices.  Am thinking there may be something in the surfboard setting preventing the discovery of them.  Would appreciate any suggestions or insights. Thanks in advance.

493
T
The Many
2 years ago
C
The Many
Charlie207The Many
asked in G34 | G36
Slow connection through G36 2.5g port

Is there a setting that must be enabled to provide normal speeds through the 2.5g port? I’m unable to connect to the internet via the 2.5g port on the back of my G36 with more than minimal (under 1mbps) speeds.  I have Xfinity Gigabit (1.2Gbps) and with the 1g ports I can routinely get ~1Gbps with a wired connection. When I plug the same patch cable (both Cat5e and Cat6) into the 2.5g port, there is no signal to my office 4-port switch, and almost no connection speed to my laptop 4ft. away from the gateway.  Am I wrong in thinking that 2.5g port should operate the same, and better, than the other four ports? 

3937
S
Wi-Fi Warriors
2 years ago
B
The Many
bprazenThe Many
asked in mAX® Mesh Systems - General
How to wire and configure wired backhaul satellite

I would like to try ethernet wiring my AX600 satellite. What port do I use on the satellite device and do I need to set it up or will it realize that it is in ethernet?  If I need to set it up, how?  I tried plugging it in to an ethernet cable and it seems to stay on the wireless backhaul.  How do I check the backhaul connection?

1573
G
The Many
2 years ago
W
The Many
wiiThe Many
asked in SBG10
Can removing the 2.4GHz link increase 5G speeds?

Can removing the 2.4GHz link increase 5G speeds?

583
S
Wi-Fi Warriors
2 years ago
M
The Many
mjohnson007The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Why is the Reserved IP Client List not updating on the SBG7400AC2?

Hi all, So I have a SBG7400AC2, and have added a number of devices to the Reserve client list..So why is the Reserved IP Client List not updating on the new devices, even after days,yet if the device is turned on it does get the assigned IP. So it seems that both Attached Client List and the Reserved IP Client List are not showing correctlyas i have some 60+ devices and I see onlu 25 at best Any Ideas, seems the software is upto daye a do not se any updates for it Any help would be appreciated M

741
S
Wi-Fi Warriors
2 years ago
M
The Many
mcarpenetoThe Many
asked in SVG2482AC
SVG2482AC Extender

What is the best extender to use with a SVG2482AC?

1662
M
The Many
2 years ago
I
The Certified
ian02054The Certified
asked in SURFboard Central Mobile App
surfboard Central app never connects

My network is running fine, But surfboard Central app never connects… it either verifies the verification code, and then hangs (looping dots), or, if I exit the app and go back in, it wants to continue on-boarding my device (even though they are running fine) and never connects to them when it is showing the bluetooth symbol on the graphic (same circling dots). have tried two different devices (which both used to work fine, and tried uninstalling and reinstalling the app. Both devices are android (phone & tablet) all have latest OS installed, and the app heas been reinstalled using the version in the google play store today.the Arris devices on the mesh are the surfbaord mAx 7800 (W30)…** Update**Ohh after I posted this it finally finished (so I had time to wait, register for an account here, type out all of this etc… over 5 mins) and says bluetooth connection failed (even though it is on on my phone, and my phone is connected to the router) and gave me an error 0014-1202 I also tr

6533
I
The Certified
2 years ago
D
The Many
donn1237The Many
asked in SBG8300
ethernet Arris surfboard SBG8300

Ethernet. Ports not working there blinking red. Can't connect firestick say connected but no internet. Same thing with Mac computer 

1251
S
Wi-Fi Warriors
2 years ago
W
The Many
Weiss311The Many
asked in Wi-Fi Modems - General
SBG6900-AC Gateway Manager issues

Ran into an issue yesterday when out of nowhere my Router dropped the wifi connection to all my devices.  I went to the step one solution and power cycled the router to see if that would bring back my networks and nothing.   Turns out the router had dropped the custom wireless connections and replaced them with the default network names.  I can access both the 2.4Gz and 5Gz by using the default password on my modem.  My Mac on the other hand cannot connect to the default 2.4Gz, only the 5Gz. Seems like a simple login to the Gateway Modem manager to upgrade the firmware could fix the issues, and let me create my own network names, and passwords again.   But I cannot access the Gateway Manager.  Firefox, Chrome, Edge, and Explorer all block this attempt.  This is both when the router is connected to the coax cable, and when the coax is unplugged.  All of the browsers above give you the "This site cannot be reached" with no option to proceed to unsafe gateway, or anything of that sort. Sa

5735
S
The Many
2 years ago
I
The Many
IgneousThe Many
asked in Wi-Fi Modems - General
arris dcx3635-w user guide

Hello,I need a User Manual/Guide for an ARRIS dcx3635-w Gateway. Can anyone help?Thanks a lot, Igneous

2224
I
The Many
2 years ago
S
The Many
smavThe Many
asked in SVG2482AC
Parental Controls stopped working on SVG2482AC

I have been using Parental Controls successfully.  A few months ago they just stopped working.  I am trying to use Parental Controls to block my child’s access during certain hours.  This is no longer working.  I have also tried to completely block a device.  This has no effect. As an alternative, I tried to download one of your phone apps to manage the device, but I haven’t found one that supports SVG2482AC.  Is there an app that works with this device?

983
S
Wi-Fi Warriors
2 years ago
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