Solved

Got an old sbg6900ac and the only workaround is the firefox tsl(1) procedure. But is there a firm/software update/patch that can remedy this or do I start shopping for new gateways??

I have an S33 modem I recently installed only to find that Xfinity will only allow a single public IP address for non-Xfinity modems (obviously to encourage you to rent their modems….).  This effectively disables the 2nd ethernet port.  Has anyone come up with a simple way to get around this and utilize both ports?

Cannot connect to internet

cant login to my router on 192.168.0.1 wants email and password  when i set router up i used mac num on modem now it doesn't recognize num or email or password  just setup my surfboard acct now but that doesn't work either thanks john 

what is the latest firmware?

My SVG2482AC will not connect to Xfintiy internet.  Xfinity support was not able to help me with this.  They want to come out and look at my service.  I belive they will charge me because I own the modem.  Any suggestions how to get connected to the internet?  I hae reset the modem several times and it still will not connect.

During the night the wifi stopped working. The modem is currently blinking blue. There's only one light on this model. It attempts to connect but says "connected no Internet". 

All of a sudden my Arris SURFboard SVG2482AC will not connect to Xfintiy internet.  I have contacted Xfinity and did all their steps.  I have also reset the moder several times but it still will not connect.  Any suggestions?

Came back from a family outing and found my ethernet ports no longer functioning. I have it connected to a ethernet switch which has my ps5 and other devices connected via ethernet. I've tried multiple cables and ports to no success. I've power cycled the modem multiple times and have done a factory reset. I fear it's a factory defect. Luckily my modem is under warranty but I don't know how to take advantage of it. I can't seem to find a real customer support page aside from this forum page. Any help is greatly appreciated.

I want to change password for wofi log in

I want to reset my password 

I have a cat 6 cable going from my G36 to my ps5 and it can't connect to ethernet 

Deleting device moves it into Parental Controls as blocked device.  Deleting at Parental Controls returns back to list of Devices.  Full circle, can’t figure out how to release the IP address and get rid of the failed device.(Headers are blocked from editing, this should say “SVG2482AC - how to remove deleted device AND remove reserved IP address?”)

Arris g34 wont turn on

Can I purchase wifi network with you 

Yesterday, somehow the signal from the modem to the wifi stopped working. I have good internet hard wired to my mac. I’ve done all the resets on all hardware. Comcast says it’s a modem issue but offered no other help since it’s no their equipment.The only thing that is different is I pay for 800 mbps and I noticed when I do a speed test on the mac now I’m getting 1.1 gbps. I don’t really pay attention to speed so I don’t know if that’s new or has anything to do with it. The download light on the modem is blue now but I’m not sure if it was always that way because I don’t pay attention to that.Could the possible increased speed be the issue? Thanks!

I do no gaming.  I don't know which new combo 2 buy?  I own 3.0 Motorola/Arris SBG6580

I'm having this same issue but my isp is Optimum. Are you still working to fix this issue?

I currently have a Netgear nighthawk gateway (ie modem/router along with an extender) and wanted to upgrade to mesh so decide to get a Arris S33 modem and a W121 max router/satellite.  I’m thinking of disabling the wireless radios on my nighthawk, setting up the W121 router/satellite  to talk to the nighthawk cable modem piece. Making sure everything works and is stable, THEN swap out the nighthawk to the S33 modem.  Has anyone done something similar? I’m too nervous to tear the current gear down and starting from scratch with the new gear.

This is an issue that’s becoming more and more frequent to the point that I had to disconnect it and put back my  SB6141, which I had for 6 years with no issues.There is nothing wrong with my ISP or connection into the house. This is a hardware failure that has become worse over time since I bought in August.I just want a warranty replacement but can’t even get decent warranty support.Please advise p.s. I wanted to add that I ran the system by bypassing my wifi router. It means I connected the modem directly to one pc I have with the wired connection and the drops are legit; isolated to the MODEM itself.

There is a problem with this app I can log into the network with every device I have, and SURFboard manager! No problems whatsoever I have tried everything factory reset you name it more than once called customer service. That was a joke. I was told SURFboard® central was an old app. Don’t use it. I don’t think that’s the case. There is an issue with logging into my network and it’s not my issue. It’s the apps issue. 

I set it up, blue LEDs and all. Went to the web interface, set up the SSID and left everything else at their defaults and my speed is exactly the same. My RSSI is -62dbm, so I feel like that has something to do with it. But, I’m not sure how to fix that.

I have my modem (SBG7400AC2) hooked up with an ethernet line/cord right beside my main computer. Works fine.I wanted to  run a 2nd ethernet line to another room (approx. 75 feet away) to a wireless router extender to boost strength. When I try it, my main modem router shuts off when I hook up the Wireless router extender. Any help or advice?  My modem has 4 ethernet out puts. Do I have to reconfigure something in the wireless router extender to make this work? TIA

I have purchased Blink security cameras. Blink told me to turn off my firewall setting because my WiFi is not connecting. But I’m having issues login into arris after changing my username and password. How do I reset my password?  

My SB8200 will not connect to the internet. The upstream and downstream LEDS will turn solid green after a few moments and then the online light will blink for a few minutes before the whole procedure starts again. I’ve had two countless calls and two techs come and say that the signals on the cables are fine, going as far to replace them just incase. No one can find a solution. It’s been provisioned and even reprovisioned by my ISP, and after they blamed faulty hardware I even replaced it with another SB8200 and have the same issue. Apologies for the phone photo of event log, without internet I can’t transfer it from my pc. It’s been a week of trying to get this solved and I’m at my wits end.