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JJSpittleThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7400AC2 wifi speed

How can I increase the Wi-Fi speed to my devices from the SBG7400AC2 unit? Connection speed via ethernet is 277 mbps, when testing using WI-FI 62 mbps. Thank you

972

2 years ago

ptbietzThe Many

asked in G34 | G36

new setup cant connect via browser

up and runningneed to set this thing up. i can only connect via phone appcan not connect via wired web browser. asks for email and password from appand it doesn’t let me login Invalid Login Credentials!TIP: Use the email address you provided in the SURFboard® App. Nopes

2454

2 years ago

RNRNThe Certified

asked in SB8200

sb8200 ON RESET REPORTS sw upgrade failed before download

11/02/2022 08:27 69010600 4 "SW upgrade Failed before download - TFTP Max Retry Exceeded" It would seem there is an issue

3805

2 years ago

SavannahmanThe Many

asked in SURFboard Central Mobile App

New App Ver does not show backhaul speed

I have noticed the new version of the app has eliminated the backhaul speed display for the satellite routers. I'm not sure why Arris would do that. Is there a way to monitor the backhaul speed with the new app version? Thanks

893

2 years ago

Sue.KohThe Many

asked in Modem - General

Arris rac2v1a network specification part 1

Hi All,In regards to my previous question here: I had purchased a new router and tested it, which does not have any issue stated in the above topic.The firmware version is A1.00.004-190802The issue happened in firmware version: A1.03.008-201105.Now I wish to know how can I upgrade my firmware version.Thank you.Best Regards,Sue

622

2 years ago

ChezjayThe Many

asked in G34 | G36

HP Printer won't connect to my G34 via WiFI.

I’ve spent a long time trying to get my HP Deskjet 4155e to connect to the WiFi on my Surfboard G34, which can’t seem to find the networks I’ve set up even though I set the printer right next to the gateway. When I called the HP tech support, they keep telling me to call the ISP and get them to separate the 2.4 GHz and 5 Ghz networks, but Spectrum says they can’t do that because I own the modem/router. What exactly does it mean to separate the 2 different radio networks, and can I do that? So far, I’ve tried turning off the 5Ghz networks, but that hasn’t worked.

8405

2 years ago

ss122sbThe Many

asked in Features and Services

SB APP/G36 install issues.

New user senior. HELP! Recommendations.Multi issues.Can’t log in web interface.Can’t check speed (1.2 GB), Failed to configure. (sometimes speed posted on home page network) speed)2-3 service calls at install not much help. Changed/name password after install; - won’t hold?Why sometimes 5G devise change to 2.4. Not sure one device lost connection and complete network not working?I would have returned but spend too much time configuring all devices WIFI ETC. will monitor!Many devices unknown? Why duplicate network as secondary home?App needs updates? Can’t use PC OR MAC FOR APP or web interface.ThanksSs

1361

2 years ago

sciencemagicThe Certified

asked in SB6183 | SB6190

Reset button

My Arris SB6190 has a reset button on the back of it. What is it’s purpose and how and when should it be used? Can someone help? Thank you.

64610

2 years ago

joy6m58The Many

asked in Wi-Fi Modems - General

Internet no connection sbg6580

Sbg6580 powers on but then the receive light just keeps flashing. I get a message that says “connected but no internet'

2012

2 years ago

sciencemagicThe Certified

asked in SB6183 | SB6190

Modem drops internet connection

I have been having a constant intermittent problem of losing my internet connection. My ISP has been out, twice, and they have found no problem with their service. The one tech said he has seen problems with the Arris Surfboard modems? When I lose the connection, all the lights are still on. 1 green on top and 2 blue in the middle and 1 green on the bottom. The problem comes about every 3-4 days. I can get my internet connection back when the problem arises by rebooting the modem just about all the time. So, why does the internet connection go away in the first place, when all the lights are lite, and why do I have to reboot my modem so often? Certainly would appreciate any help. This problem is annoying and it is not going away.

4834

2 years ago

Gml701The Many

asked in mAX® Mesh Systems - General

max router wont connect to modem

My Mac’s router won’t connect to my modem

tcanavanThe Many

New Surfboard 8200 User. I can access the WebManager fine with a computer plugged directly in. Should I also be able to access it when the computer is going through my switch>router>modem? It doesn’t connect for me.

1502

2 years ago

laundryguyThe Many

asked in S33 | S34

S33 cannot access webmanager after switching to this modem from a netgear cm1000

so i just bought this modem today and activated it with spectrum. previously i had a CM1000 modem from netgear. since i’ve switched to this modem, i cannot access 192.168.100.1 unless i connect directly to the modem with my laptop and a lan cable. before, when i had the other modem, i could access the same address with no problems. what could be causing this? when i type in the 192.168.100.1 address, the page just says timed out

H.TheManThe Many

So my original problem was that my internet connection was dropping (Xfinity) so we scheduled a tech to come out for a fix.The initial issue was resolved because it turned out that the line was damaged and the house we moved into had multiple splitters that were causing our signal to "leak" he mentioned that he was surprised that we had a connection at all from how bad it was, he disabled all the other Coax outlets that weren't in use and our issues were fixed for that day.I should note that Prior to this visit we had our Arris SB8200 modem's lights as Blue for downstream. (speeds are 600+mbs Down and 30mbs Up)After his visit the internet went down that night only to return in the morning but the lights on the Modem turned all Green and occasionally flicker (and have remained green) but occasionally it turns Blue for downstream for about 5-10 seconds whilst the connection drops only to return to green again.For ex. any stream/Netflix video/Game that is running will cut out for that tim

9346

2 years ago

CablejeffThe Many

asked in T25

use t25 from xfinity on optimum

Bought a t25 supposedly compatible with optimum, but was used for xfinity. Optimum could activate it, but no phone ot internet worked

1847

2 years ago

RNRNThe Certified

asked in SB8200

SB8200 login get status but if select any other option such as log it logs out

Have a new SB8200 I can log in but as soon as I select any option it goes back to the login screen. I can’t see logs or get to help.. Please help or I will have to return it to the store

733

2 years ago

Mastertech91The Many

asked in SBG8300

Arris SBG8300 Firmware

Hello my name is Brendan I’m a Charter Spectrum customer I recently rebooted my SBG8300 status light is indicating firmware download I looked in the app and web portal no prompts for action what should I do any ideas answersThanksBrendan

esblairThe Many

I’m trying to set up my new G36 modem and keep getting stuck at the security check page as the Captcha is blank I go into 192.168.100.1 and the captcha is blank there as well suggestions?

1332

2 years ago

keith2002aThe Many

asked in Wi-Fi Modems - General

DG860a Wirh Blinking Ethernet Ports

I am using a Arris DG 860 a modem with spectrum Internet. Yesterday I had no Internet access, and when I went and checked the modem, I noticed that all four ethernet ports on the back were blinking yellow. I tried a variety of different things. I’ve powered it down and power it back on again same thing happens. I’ve powered down and power back on again without anything connected to it, such as the co-axle or any ethernet cables. Same thing happens after it restarts about three or four maybe five minutes it starts blinking again. it starts blinking again. I’ve tried wiring it directly to my computer without anything else and try to use the administration futures to see if I can get into the box or the modem and I can’t. It seems like. has anybody ever had a problem with these four blinking ethernet ports and is there anything I can do to stop it from happening? I have done the reset multiple times and nothing seems to work. I’m stuck there and I believe that that’s the cause of me not b

501

2 years ago

wwepatriotThe Many

asked in SBG8300

Cannot add devices on parental control

When I go to Arris Surfboard in the router (SBG8300 btw), I go to parental controls to manage devices, all I get is the option to manage devices (which is enabled) or access type (which is set to allow all) and even when switching these, I still get no option to add and manage a device. Its also keeps giving me bad certificates when using Chrome, Firefox, or Edge where it gives me a risk warning when going to 192.168.0.1 and each one tells me my browser is out of date and not compatible, I dont know if this is the issue causing features to not work or not, but firmware and browsers are all updated. any solution?

1611

2 years ago

chtrichThe Many

asked in Modem - General

SB6141 can't get update - keeps rebooting

My SB6141 keeps rebooting a few times a day. I’ve called my ISP to make sure it’s not something on their end and they said it looks like the modem is trying to get an update, fails to get it and then reboots.Once it reboots everything works great. Speed is fine and all lights are normal.Any advice on how to get the update to finish or cancel the process completely so the modem stays up?Thanks!Logs below:(edit: CM-MAC information removed)TimePriorityCodeMessageOct 26 2022 08:27:173-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:50:00:00;CM-QOS=1.1;CM-VER=3.0;Oct 26 2022 08:16:373-CriticalR04.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:50:00:00;CM-QOS=1.1;CM-VER=3.0;Oct 26 2022 08:06:394-ErrorC701.0DBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:50:00:00;CM-QOS=1.1;CM-VER=3.0;Oct 26 2022 08:06:375-WarningU1

15513

2 years ago

LynnewithneThe Many

asked in G34 | G36

Can't connect my HP Officejet 4630 with my G36

Let me start with - I’m basically computer challenged, however I did manage to set up my G36 using the tools provided. Now I’m trying to set up my ancient HP Officejet 4630 and have spent about 2 hours so far. It will not connect. I printed the troubleshooting page and it indicated that “MAC address filtering may be enabled on your wireless router, which can prevent your HP printer from connecting...during setup.”. I went in to the Surfboard website and manually entered the MAC address (under custom) for the printer and clicked enable. Still no luck. I’m hesitant to try clicking or changing anything else until I get someone with knowledge that can walk me through it. Thanks!

2951

2 years ago

Charlie Don't SurfThe Many

asked in mAX® Mesh Systems - General

How do I connect my mAX router to fiber service?

I am trying to connect my Surfboard mAX units to Verizon FiOS but it doesn’t work. I am replacing their router aspect but it is an all-in-one unit. Is there some configuration changes that need to be made to allow the mAX to connect to the FiOS modem?

Janeweaver05The Many

Why does my modem keep restarting at least once or twice a day?

732

2 years ago

gbanasiakThe Certified

asked in Installing my device with the mobile App

Surfboard central keeps reseting

Here are the problems:1. Open app2. "Get Started" screen.3. Permissions.4. Select device, ISP cable without Wi-Fi.5. SB8200.6. Xfinity.7. Activate, Skip.8. I'm Online.9. Scan bar code. S/N 21C541334702536 mac F8790A27EA4D10. REGISTRATION GOOD. App shows modem and router.If app is closed or another opened then surfboard app reopened, go back to #2.If add new satellite selected, pressing next does nothing.Restart router button works.Tapping WAN settings closes app then back to #2. SoftwareArris SURFboard CentralVer. 4.0.10 ModemM/N SB8200S/N 21C5 4133 4702 536mac F8 79 0A 27 EA 4D RouterM/N W31S/N 94D3 J945 5100 398MAC 74 8A 0D FF A7 25

3164

2 years ago

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