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D
The Many
DiGiosiaThe Many
asked in G34 | G36
App won't connect/register the wifi router G34

App won't connect/register the wifi router for G34 

892
D
The Many
U
The Many
userminusoneThe Many
asked in Wi-Fi Modems - General
SBG7580-AC WPA2 and KRACK

I have an SBG7580-AC wifi gateway running firmware {edit : personal information} (Xfinity is my ISP since a few months ago.) Does this firmware version correct the WPA2 security vunerabilities exploited by KRACK or do I need to acquire another wifi gateway model that supports WPA3?

313
U
The Many
T
The Many
thedjsinsThe Many
asked in S33 | S34
S33 missing OFDMA Upstream channel

This has been ongoing for a long time now, just now doing research though. Had Xfinity re-provision twice and also reset to factory settings with no luck, they told me they see OFDMA on channel 43 but I’m not seeing it on my end at all, will post the logs of the boot up and provision. Cannot exceed 40 Mbps upload and very random download speeds as well. Any help is appreciated!Event Log 

285
plemans
Juggernaut
Z
The Many
ZoellaThe Many
asked in SB6183 | SB6190
surfboard SB6183 - unable to locate wifi name and password

Hello! I just switched over from Xfinity but I can’t connect to the wifi. The WiFi name and password is not located on the box. How do I find it? I need it asap I have school work I need to do. 

2755
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Wi-Fi Warriors
D
The Many
daraghThe Many
asked in S33 | S34
constant rebooting on S33

S33v2 on AstoundReboots at least 5 times a day since 1/1/25ISP tech came out and replaced with their modem. Everything works great now Will never buy Arris again. Mobile app is a joke

564
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The Many
K
The Certified
kmsommersThe Certified
asked in SBG8300
honoring 2 year warranty, NOT

I have 3 arris modem/router combos and they all failed in less than 2 ½ years. The last one I had was 8300 combo and the lasted 1 ½ years. I was supposed to have a 2 year warranty. Called tech support at least 4 times and talked and talked. demonstrated that the modem failed. Would not honor warranty. When I first called mid i bought from Amazon and that the warranty was not valid. I called Amazon the they said they were an authorized dealer for Arris products. They even showed the 2 year warranty in their sales ad on-line. Is anyone there then me having warranty issues???? The tech support is from India and it is very hard to understand what they are saying. Very frustrated. Won’t buy Arris products ever again. Help!!!

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D
The Certified
K
The Many
ktice57The Many
asked in SBG8300
SBG8300 randomly drops offline

My Arris Surfboard SBG8300 randomly drops offline.  I have to unplug it, then plug it back in to get it back online.  Is there a fix for this issue?  This is unacceptable because I am frequently out of town for several weeks to a month and need to access my home devices remotely.

232
plemans
Juggernaut
J
The Many
jeretzkyThe Many
asked in SB6183 | SB6190
connection issue

i can’t get my samsung tv to find my arris modem

112
plemans
Juggernaut
M
The Many
mfstantonThe Many
asked in SBG8300
how do i download the user guide for SBG8300

get me a downloadable PDF for the User GUIDE for SBG8300 

243
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Wi-Fi Warriors
K
The Many
KCBThe Many
asked in G54
G54 First time setup

Trying to activate G54 Modem-Router get to internet connection and get Error Code  0002-1503

181
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Wi-Fi Warriors
J
The Many
JronThe Many
asked in SB6183 | SB6190
To check Ethernet Connection on SB6183

My SB6183 modem is working and the ISP confirms I have connection from their side but I am getting no indication via lights that the Ethernet connection is working.  How can I confirm if the Ethernet port is damaged or not?

171
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Wi-Fi Warriors
B
The Many
bac32904The Many
asked in S33 | S34
Connecting 2 Wifi routers to an S34 Modem

Good morning,Can anyone please tell me if I can readily connect 2 WiFi routers (one to each Ethernet port) on an S34 modem?I have a detached garage and want to have a separate (from the house) LAN in it. Thank you.

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B
The Many
U
The Many
uncleroy58The Many
asked in G34 | G36
Arris G36 Web GUI access via laptop

I can access Arris G36 Web GUI through Surfboard app using my iPhone, but can’t access Web GUI with my laptop, either via wired LAN or Wi-Fi.  Keep getting message:“Invalid Login Credentials!TIP: Use the email address you provided in the SURFboard® App.I’m using same login email and password that works for Web GUI access displayed in Surfboard app”Any ideas?  Thanks

492
U
The Many
E
The Many
Edgar29The Many
asked in SB6183 | SB6190
How to get the SSID and Secure Key password of my SB6190 Modem?

How to get the SSID and Secure Key password of my SB6190 Modem?

101
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Wi-Fi Warriors
H
The Many
hansenazThe Many
asked in SB8200
Another intermittent SB8200 internet drop case

My 14mo old SB8200 has started dropping the internet a couple times a day in the past week.  I see in other posts that I should follow a procedure to check the cable power levels, to make sure that part is OK.  First step is to do a direct ethernet connection to my laptop.  I don’t have an ethernet port or an ethernet-USB adapter.  Is it essential?  Can it be done wirelessly?Probably unrelated, but my ISP (Cox) is in the middle of “upgrading” and say they will take me offline today for a few hours.  Might there related “fooling around” be causing my recent connection problems?

1134
plemans
Juggernaut
T
The Many
ToastyThe Many
asked in Modem - General
ARRIS 56FD change wifi name

I have been trying to change my WiFi’s name and password. I had success logging in once and changing it but the changes didn't take, I am not sure why. It was saved.  When I tried to login again none of the name or password combinations will work. (Original or new). Not sure where to go from here… 

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Wi-Fi Warriors
B
The Certified
BekahflamThe Certified
asked in G34 | G36
G36 connectivity issues

I posted 26 days ago and the issue seems to resolve but I’m having connectivity issues again.Also, I am unable to reply to the following comment and I made the original post “Could you please specify whether the intermittent connection is happening on the Wi-Fi or the wired connection? When the internet connection drops, does the gateway (G36) reboots on its own?SURFboard Community Moderator Team” my reply: the only thing that is wired is the modem/router. All other devices are wifi.

603
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Wi-Fi Warriors
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The Many
Fern7734The Many
asked in SBG10
Unable to access the "Operations" tab on SBG10

Hello! I’ve had some trouble accessing some settings on the SGB10 web manager, specifically the tab labeled “Operations” next to “Configurations”.I’m easily able to sign in and access the basic setup part of the web manager (192.168.0.1), but the tab “Operations” seems to require a seperate login and password.I’ve tried the usual ‘admin’ and ‘password’, ‘admin’ and blank, along with resetting the router and changing the password under configurations tab, yet I still haven’t been able to access it.I found a similar post titled “Arris SBG6950AC2 'Operation' tab” on this site, but the reply’s were unhelpful as the just suggested changing the password to the basic setup. If anyone has experienced similar or has a solution please let me know.

241
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Wi-Fi Warriors
S
The Many
SantikiThe Many
asked in SB8200
sb8200 issues

My SB8200 stopped working yesterday, the only light on is the power light, solid green, reset button does nothing. Is there a number to call? It is still under warranty until the end of March.[edit: removed image with personal information]

864
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Wi-Fi Warriors
K
The Many
kainsangoThe Many
asked in G34 | G36
G34 X-Box UPnP Not successful

New to this community but I see I’m not the only one having this issue.Brand new G34 bought today and my Xbox one can’t connect to it.Phone, laptop, table all connect just fine.Is it an xbox issue or a modem issue.I’ve already done the restart, enable UPnP on the web manager and nothing has worked so far.Gonna try a wired connection and if that doesn’t work, I’m returning it. 

563
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Wi-Fi Warriors
S
The Many
Scott123The Many
asked in G54
Password to Web-based interface (GUI) on G54

Hello.  Can you please let me know if there is a way to change my web-based interface (GUI) password?  Thank you. 

484
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The Many
Q
The Many
QuaileThe Many
asked in S33 | S34
S33 Replacement since there is no wifi internet

My S33 seems to be having the same issue as many others on this forum. Constant noise with orange light / light blue light. I checked with my ISP and everything is good on their end but still no wifi. I’m on the east coast and customer service isn’t open until 11am here. Need my WiFi backup and running ASAP. Wondering if anyone has had ARRIS send them a replacement modem and how long that normally takes. 

373
plemans
Juggernaut
L
The Many
lyrondotThe Many
asked in G34 | G36
Wi-Fi cable modem not comnecting to Windows 8 laptop on G34

My windows 8 laptop is showing as “limited connection” when trying to connect to our new Arris G34 wi-fi cable modem. My other laptop, desktop and all phones in the house are connected.  Network drivers are up to date on the computer and I had no problems connecting this laptop to our previous modem. Suggestions please?

334
plemans
Juggernaut
S
The Many
soprahThe Many
asked in Modem - General
Disposal of Arris VIP2262v1

What’s the best way to dispose of a ARRIS VIP2263 b1. Recycle? but then where? Just don’t want to put it in a landfill. If someone wants it, it’s yours. Just pay for packaging and shipping. 

221
LoveMyLab
Guardians of the Gateways
J
The Many
jmmedcThe Many
asked in Modem - General
Recommend a Gateway

I am currently a Xfinity customer, and I would like to return my modem to Xfinity and by my own. I am looking for the following, a gateway with a telephone port and mesh compatible, my current speed is 1G. Can anyone make a recommendation? Thank you!. 

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J
The Many
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