Solved

I’m on Optimum with an Arris router model TM 1602A. Download speed is fine, upload speed a disaster. Re-set both modem and router, nothing same result. Any thoughts, TIA.

How to change the Management IP.  192.168.100.1 conflicts with the network subnet.

Just got a new Macbook Air and can’t connect to wifi. Apple support said that wifi password needs to be changed. My Apple devices now say, the previous used password.is wrong.

I getting am  frequent connection drops on my internet connection.  Comcast says everything looks fine.  They say it  could be my owned Arris modem.  Of course they would say that.  Is there a tool / software that I can run to show what the router is seeing?  Is there some home version of “Sniffer”.  

The Wi-Fi Freen light is blinking. 

I’ve followed the instructions to factory reset the modem several times but the event log doesn’t clear. Is there anything I can do?

I’m locked out of SBG6950AC2.  I want to set a new password.  How can I do this?

I just got it today. Talked to rcn registered the Mac it's still just blinking green 

This is a new out of the box cable modem-Wifi router from my ISP, TDS. The admin login passphrase returns “invalid login”. I want to see if the firewall is turned ON, the firmware is up to date and if signons and traffic is encrypted.

I have the surfboard SBG6950AC2. The password I set will let most of my devices log in.  The thermostat will not accept the password.  When I typed in the modem url to log into the router it will not accept the password and is saying I’m locked out   I don’t know what to do now to log into the surfboard and change the password so I can use the surfboard for all my devices. 

Can’t connect xBox

I set up the router with the iOS app. I did not have to set a password. It sent me a verification email with a 6 digit code. I cannot log into the web based router because I don’t know the password. I tried the 6 digit code, but didn’t work.  The error tells me to use a valid email, which is what I’m doing.

On the SBG6950AC2 Box it states “DOCSIS 3.0” but, the Upstream on the status page is showing as DOCSIS2.0; Also at the bottom of the status page it shows “ © ARRIS Enterprises, Inc. 2019 All rights reserved. “Does that mean the software is from 2019? Upstream  UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 1 17.60 MHz 45.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

Sometimes I get 400 mbps then it will drop to 75 mbps. Xfinity says it is a problem with my modem.  They say it might need updates.

Hi, I have received the TG2482 from my internet provider.In the spec sheet it says: remote WebGUI access.How can I access this router remotely from WAN?I have not been able to find anything in the manual or on the locally accessed web interface.Hopefully somebody can help.Thank you in advance.

I have Spectrum currently as my WiFi provider. I am really thinking about purchasing the Arris Surfboard Max Pro WiFi 6 Router. Will I need to keep Spectrum as my WiFi provider or just purchase a modem for the Arris Surfboard Router to work?

What modems works with optimum? I have internet, telephone and cable with optimum 

Does Arris have a phone number to contact their support?

Is it possible to update your email in the SURFboard Central app? Or do you have to create a new account? Changed my email address after a relationship went sour and trying to get everything up-to-date for everything that has my old email address. Any help would be appreciated.

I'm looking for the user manual for my modem.Arris DG3450P/N DG00DAE13450[edit: removed personal information] 

How can I change my email address on a wifi 6 mesh w121 system? Thanks

Trying to return my modem/router to Verizon and purchased the G36 because it has the coaxial cable connection.  Setup went OK and connected phone and ring door bell and nest thermostat.  But within a few minutes nothing is working.  Tried computer and it says no internet, secured.  Any ideas? Thanks 

I’m not able to connect my new SB8200 to my laptop to activate it. The top light is green, the 2nd one is blue and the other 2 stay green (it should be white - blue - blue -white). I’ve restarted it multiple times and also used the reset button but nothing changes. I can reconnect my old SB6190 using the exact same connections and it works fine. Any suggestions?

Hello - I have Xfinity internet and I’m using the SBS8300. In general, I have good signal and no troubles streaming or gaming, but the signal is poor in the back of the house - about 30 feet away. It’s not a big house, but there are a few walls in between. Which product can I add to improve the signal strength in that area? Thanks!

I just purchased the Arris Surfboard SB8200 modem.  Comcast has already registered and configured on their end.  I have two ports on the modem, I have one port direct connected to my wife’s work computer that has an IP address.  The other port is to my router for WiFi which is not getting an IP address for it.  I was informed to call ARRIS to configure the new modem. I’m waiting on hold for a support rep now.  Figure I can get some answers/help from the community.