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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1811 Topics
D
The Many
DonnaMBThe Many
asked in Wi-Fi Modems - General
No internet on SBG6700-AC

Hello. I have two printers that keep going offline. I can un & replug them and they are fine except for one that I have to do it a couple of times.  The printer manufacturer said I need to “split the frequencies” (see below for the rest) but told me that Arris is not capable of that.  Is that true?  I am not working so I can’t buy a newer modem nor rent it from my Internet provider.  My Internet provider said since I have my own equipment that I can’t do it. Any help is appreciated!  make sure 2 frequencies of my network are divided   one name for 2.4 network (2G)     one name for the 5g  

585
S
Rockstar!
6 months ago
2
The Many
240sxracnThe Many
asked in SBG8300
Warranty Expired on SBG8300

I checked the warranty of my SBG8300 and it says it is expired. How can that be when it hasn’t been activated yet? When does the warranty period start?

441
S
Rockstar!
7 months ago
W
The Many
windyhawkThe Many
asked in G34 | G36
Is my firmware too old? - G34

Hi,  I recently bought a G34 and the version is as below:Software Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2Firmware Version:01.04.028.01.01.NCS Is this firmware too old?  Should and can I do anything about it?

2221
S
Rockstar!
7 months ago
S
The Many
selinbThe Many
asked in SBG10
Arris Surfboard sbg10 - Cables are not working.

Hello,I got arris surfboard cable modem from target but now cable is not functioning, i ask them if they are selling but they told me reach here for help. Can you provide a service for that.

543
S
Rockstar!
7 months ago
9
The Many
9lives
asked in G34 | G36
customize wifi name and password in G34

I have a arris g34 and need to change the name and passowrd everything i tried is not working

19083
S
Rockstar!
7 months ago
K
The Many
Kenneth1688The Many
asked in G34 | G36
password for the modem G34

Where do i find my password for this modem?

1221
S
Rockstar!
7 months ago
F
The Many
Franklin HarwoodThe Many
asked in SBG8300
SG8300 not accepting captcha codes on the settings page.

I'm trying to raise the firewall security level and the captcha codes I enter are not being accepted so that the router will let me save the new settings. It just keeps feeding me new ones. Some are hard some are easy. I’ve tried upper case, lower case, spaces between characters. Nope. I’m probably up to 30+ attempts now.

312
F
The Many
7 months ago
J
The Many
Jlalexander74The Many
asked in G34 | G36
using the G34 as a router only

I just moved into a new home and bought the G34 so I do not have to rent a router from Cox. However, Cox could not fully activate the G34 because my home has fiberoptic, not cable. But is there any way to use the G34 as a router only? 

1081
S
Rockstar!
7 months ago
B
The Many
BigBug35The Many
asked in SBG8300
SBG8300 compatible with windows 11

Is my SBG8300 compatible with Windows 11?

311
S
Rockstar!
7 months ago
J
The Many
JofBThe Many
asked in SBG10
arris surfboard sbg10 - Unable to setup the SBC app.

I can’t get it up and running, because when I scan the QR code, it asks to download the Arres app. Once I do that, it asks me to scan the QR code on the device, but it keeps saying it’s invalid. Now I’m trying to set it up manually, but the app is telling me they don’t support this device.This should be much easier, right? 

2052
S
Rockstar!
7 months ago
J
The Many
JjgoalieThe Many
asked in G34 | G36
G34 upload speed

Hello, what is the maximum upload speed for G34 modem?

543
S
Rockstar!
7 months ago
J
The Many
JohnsonjThe Many
asked in SBG8300
Initial login not working not SBC app or GUI web portal on SBG8300

I just recently purchased SBG8300 i am connected to the internet on it. However, i cannot get into the modem settings to set the rest up. Neither the mobile app nor the internet page will accept the admin and password defaults. any help would be appreciated!

2762
K
The Many
7 months ago
E
The Many
eswoThe Many
asked in G34 | G36
Backup the configuration on a G34

Surely there is a way to backup the configuration on a G34? I hear from a lot of sources that it cannot be done which makes no sense at all. Am I missing something here? Why in heavens name would Arris not provide this fundamental and necessary function? Are you telling me I have to screenshot/write down every last one of the things you have altered, and keep that around and manually re enter it all if something goes wrong?

262
E
The Many
7 months ago
C
The Many
csmcmillionThe Many
asked in SBG10
SBG10 - MAC Address Control not working

I added my devices to the MAC Address Filter List, selected “Whitelist: device must be listed below” and applied. It shuts off all access to the devices. I have tried several times. What am I doing wrong?

482
C
The Many
7 months ago
D
The Certified
DanEllisThe Certified
asked in G34 | G36
G34 - Intermittent internet connection

I bought the G34 about 1½ months ago but was not installed until moving to my new houseon March 1st. Since then WiFi drops consistently and when dropped I can not evenaccess the modem using a computer attached by Ethernet. I need to exchange this for something that works.

17710
D
The Certified
7 months ago
R
The Many
rentzelkThe Many
asked in SBG10
Unable to log in GUI web portal on sbg10

I’m trying to log in to my arris, for the first time and it won’t let me tells me invalid credentials 

761
S
Rockstar!
7 months ago
K
The Many
keni426The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
What is the product runtime on sbg6950ac2 Gateway

it set on 10 hours and 00 minutes. Not sure if its a timer or what it is

263
S
Rockstar!
7 months ago
D
The Many
DjhguyThe Many
asked in SBG10
Arris sbg10 shows all green lights but is not connect to internet

Sbg10 showing all green but no internet conneaction, restarted 3 times.

1592
S
Rockstar!
7 months ago
J
The Many
jctsoiThe Many
asked in G34 | G36
G34 Ethernet ports keep going offline.

All the Ethernet ports keep going offline (no lights). I power cycle the modem it’s good for a few minutes and the ethernet ports go offline again. How do I open an RMA to get the modem replaced?

531
S
Rockstar!
7 months ago
N
The Many
NTLESQThe Many
asked in G34 | G36
how to set up G36 - No internet

Trying to set up g36 but can't get connected to the Internet. Previously I was using a separate modem and router.

671
S
Rockstar!
7 months ago
J
The Many
Jeff mourasThe Many
asked in SBG8300
SBG8300 - connected devices are not listed on SBC app.

When I open the surfboard central app it shows zero devices connected.  I know this not to be true because every thing is connected.

1961
S
Rockstar!
7 months ago
S
The Many
SuetThe Many
asked in G54
what are the security features on G54

Are there security features on the G54 surfboard?

321
S
Rockstar!
7 months ago
B
The Many
BubbablossomThe Many
asked in G34 | G36
g34 - Intermittent internet connection

So when I setup my g34 my isp said any issues would be with the modem/router company, anyways my issue had been fluctuating download speeds which should be a 940mbps and upload up to 100 but I'm getting a max of 5 and as low as 100 kilobytes 

1045
S
Rockstar!
7 months ago
G
The Many
grahaaThe Many
asked in Wi-Fi Modems - General
Unable to login the GUI web portal

I want to get on my modem/router’s admin page. I use Chrome to go to the IP address. I get:This site can’t be reachedIP address  took too long to respond.Also tried this in Firefox and set the TLS to 1.2 and got this: The connection has timed outThe server at IP address is taking too long to respond.

341
S
Rockstar!
7 months ago
K
The Many
kehThe Many
asked in G34 | G36
unable to access Surfboard Central app on G34

I have a pixel pro 7 and can not connect on it to my wifi.  Is there a newer version of this application?  I downloaded from google store.   Thanks

471
S
Rockstar!
7 months ago
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