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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1812 Topics
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The Many
Sarge0512The Many
asked in SBG8300
Blinking green- No Wi-Fi internet on sbg8300

Modem is activated, I get internet with ethernet but no wifi sbg8300

1291
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Rockstar!
8 months ago
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The Many
NatedizzleThe Many
asked in SBG8300
Wi-Fi Led light is not led up on SBG8300

Online light green no WiFi light why

281
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Rockstar!
8 months ago
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The Many
lindadenglerThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Lost username and password. Need to reset for SBG7600AC2

Lost my user name and password for SBG7600AC2. What happens when reset to factory?

3913
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Rockstar!
8 months ago
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The Many
Dgracejr29The Many
asked in G34 | G36
No internet connection on arris surfboard G34

I recently got the arris surfboard G34 WiFi cable modem. I have xfinity as my internet provider. I hooked everything up and was connected to internet and WiFi but was getting a very weak connection (about 8 mbps). So I unplugged and restarted the modem. Now it’s showing it is getting about 115 mbps but won’t connect or give WiFi. The modem just keeps blinking blue and green. Won’t go solid and connect like before. I did a reset as well and still won’t connect. I did a troubleshoot with xfinity but they want to send someone out because it’s not working but because it isn’t their device, if the arris device is faulty I will be charged. I’m not sure what to do to troubleshoot on my end or if my new modem is faulty. But it connected before so I’m unsure.

11863
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Rockstar!
8 months ago
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The Many
JcoffThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
cannot update “password” password on 7600 even though it meets criteria

cannot update “password” password on 7600 even though it meets criteria. When I try again, it tells me that the old password “password” is not correct.  

542
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Rockstar!
8 months ago
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The Many
tdozierThe Many
asked in G34 | G36
5Ghz not connecting on air printer - G36.

I just got the G36 wifi modem and am trying to connect everything.  My laptop used to recognize the 5 GHz wifi but every time I open up my laptop I have to reconnect and it no longer shows this option so not sure what to do!  My printer only recognizes the 2.4 GHz or guest but does that mean anything on the 5GHz can’t print from this air printer?  I’m sorry if these are dumb questions but my phone and tablet no longer find the printer and they are on the 5 GHz!  Appreciate any info!  This has been quite frustrating!

875
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Rockstar!
8 months ago
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The Many
PabmarcThe Many
asked in G34 | G36
Arris Model G36 - Extender

Dear Arris Community I have an Arris G36 and want to find out what the best WiFi extender is for this model Paul 

10325
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Rockstar!
8 months ago
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The Many
Oj2008The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600A2 - Intermittent internet connection

My SBG7600 appears to lose its connection with the internet while downloading software updates or when trying to connect to a remote server. This is happening while on wi-fi or on a cabled connection. When the update is downloading the transfer rate might be 108 Mgb per second and slowly drops until the connection is lost. I might not have a connection for 2 to 3 minutes, and then the connection is re-established and repeats after maybe 5 minutes. Can someone help me with this? ThanksJim 

803
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Rockstar!
8 months ago
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The Many
FixMyRouterThe Many
asked in SBG10
Router/VPN issue and intermittent internet with SBG10

This has been going on for over 3 weeks and I’ve been in contact with Xfinity, company IT, and the VPN support team.My internet cuts out on all devices every few minutes ONLY when connected to the VPN. My internet is stable if I connect with my phone’s hotspot or other wifi network, so it’s definitely an issue with the router. This was not an issue until 3 weeks ago.Everyone is blaming everyone else and they refuse to help me find any of the settings I need to adjust in the admin panel.How can any of this be resolved? What settings can I adjust without messing up everything else? Xfinity support tells me not to change any of the settings because it’s all optimized. I have tried connecting the ethernet cable directly to the computer, but that does nothing. We have updated the VPN software, uninstalled, reinstalled, turned off, reconnected.

2327
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Rockstar!
8 months ago
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The Many
SteveP208The Many
asked in G34 | G36
G34 - No internet connection and internet drops on DHCP

My ipv6 constantly attempts to provision DHCPv6. Each attempt displays as a critical failure in the event log (see an extract below). Eventually the modem then drops all connections to DHCP including v4 and no devices can connect to the internet. My ISP says there are no problems on their end and the modem looks good from their side. The error messages in the event log are below. I get a pair of messages like this every minute or two:ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 558 times     03/13/2024 16:25:21    Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 77 Retries Attempted with Last attempt at Wed Mar 13 22:23:24 2024     03/13/2024 16:25:21    Critical  How do I get this to stop so the modem will work?

2263
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Rockstar!
8 months ago
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The Many
HubbleJSThe Many
asked in G54
G54 Unable to go above 1Gbps on Cox

My new G54 WiFi 7 cable modem router is unable to connect above 1Gbps. Cox has listed in their documentation as G54 802.11AX modem and no setting within their system will allow modem to work above 1Gbps. If box/documentation says compatible with Cox, Charter/Spectrum, or Xfinity, is that only compatible at 1Gbps or 2Gbps?

22115
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The Many
8 months ago
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The Many
Kennwill61The Many
posted in SBG10
SBG10 Setup

I have a brand new modem router, SBG10 model. No real instructions included about setup. They ask you to download an app of theirs, which confused me. No.No real instructions Connection through the app didn't work for I paid good money for this, and got bad one

2621
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Rockstar!
8 months ago
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The Many
sackarooni1
asked in SBG8300
Can I connect a range extender to an SBG8300 modem/router by enabling bridge mode?

I bought a simple range extender. Can I use it without switching to bridge mode? Why can’t I find it in my network? Thanks for any help you can offer.

1531
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Rockstar!
8 months ago
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The Many
Bnh23The Many
asked in G34 | G36
G34 modem: Order cancellation

I ordered modem then it declined because billing address error and I’ve tried disputing with bank but they said no error was made and I don’t have the modem .how long does refund take since the money is gone from account and I ordered from surfboard or was that a scam ? I ordered march 4, it was declined March 5 so is it automatically refunded as it’s out of stock now I can’t even reorder it ?

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The Many
8 months ago
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The Many
alaninglimaThe Many
asked in G34 | G36
G34 stuck in rebooting and intermittent internet connection

Is anyone else having a problem with their G34 stuck in a constant reboot?   They had me reboot it because I was having connection issues and now it just keeps restarting over and over again. 

351
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Rockstar!
8 months ago
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The Many
KathrynThe Many
asked in Wi-Fi Modems - General
open ports should it show others phone numbers

On fing showing open ports from phone numbers Is that normal 

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K
The Many
8 months ago
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The Many
syfrank6The Many
asked in G34 | G36
connecting xfi pod (wifi extender) to G34

Can I connect xfi pod (WiFi extender) to my g34 cable modem?

481
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Rockstar!
8 months ago
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The Many
Mike862The Many
asked in G34 | G36
I'm trying to activate the modem, can't find password on G36

I can't get the password for the g36.mondem

1321
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Rockstar!
8 months ago
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The Certified
Joe0797The Certified
asked in G34 | G36
Intermittent internet connection on G34

Got a G34 now and its still happening. ISP wont do anything for the issue have called multiple times. Is there anything  I can buy that would help level out the power levels?

824
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Rockstar!
8 months ago
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The Many
tacaldwell70The Many
asked in Wi-Fi Modems - General
NVG468MQ latest/last firmware version?

Hello!I’m currently using the ARIS NVG468MQ running Version: 9.3.0h7d91.  Is there a later version I can manually update to? Where can I download from? Thanks!TC

9971
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Rockstar!
8 months ago
J
The Many
jimmya57The Many
asked in G34 | G36
Resetting password for GUI web portal - Arris G34

hellomy email address I used to create my Arris logon will be deleted soon, so I need to change the email address associated with Arris G34 to something new. I am told I will have to reset my G34 back to factory settings. Restore Factory Settings ? will this reset where I have to reset my password? If now how? And once I do the reset, will I have to have Spectrum my ISP be notified again? Any other issues I will have to worry about? 

1881
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Rockstar!
8 months ago
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The Many
Wifi KingThe Many
asked in G54
Cannot Connect Wi-Fi 6e devices to G54 6GHz Network

I’ve tried this setup and am still not able to connect not only Apple devices to the 6GHz network, but any other Wi-Fi 6e devices as well.On Xfinity internet Firmware Version:AC01.01.024_111023_G5X.04.20.121SDK:QCA_Networking_2022.SPF.12.1 CS1Wi-Fi Driver:WLAN.HK.2.8-01357-QCAHKSWPL_SILICONZ-1 v1

1061
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Rockstar!
8 months ago
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The Many
DlwThe Many
asked in G34 | G36
Unable to setup Surfboard app - G34

Cannot get past security check. I put characters in exactly the way they look and it still says incorrect, no matter how many times I do it.

991
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Rockstar!
8 months ago
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The Many
barellano913The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG7600AC2 - Unable to activate the modem for internet access.

I’m trying to set up my Xfinity internet at my new address. Xfinity is saying they can’t activate my Arris modem because it is still tied to my old address 20 miles away. What do I do here? Do I need to call Arris customer service so they can change the address to my new one? That seems weird because when I moved apartment addresses in the past within the same city I never had this issue. I thought as long as there is power to the modem and the internet signals is active at my house everything should be fine. Please help 

1381
S
Rockstar!
8 months ago
T
The Many
timothy munsonThe Many
asked in G34 | G36
Registrations of my G36

I’ve tried to register my new modem -rouder with no success . G36. I did the scan qr code part and when i get to the part where you put in the letters and numbers  it fails to accept any . 

921
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Rockstar!
8 months ago
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