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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1820 Topics
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The Many
Mike862The Many
asked in G34 | G36
I'm trying to activate the modem, can't find password on G36

I can't get the password for the g36.mondem

1321
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Wi-Fi Warriors
8 months ago
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The Certified
Joe0797The Certified
asked in G34 | G36
Intermittent internet connection on G34

Got a G34 now and its still happening. ISP wont do anything for the issue have called multiple times. Is there anything  I can buy that would help level out the power levels?

824
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Wi-Fi Warriors
8 months ago
T
The Many
tacaldwell70The Many
asked in Wi-Fi Modems - General
NVG468MQ latest/last firmware version?

Hello!I’m currently using the ARIS NVG468MQ running Version: 9.3.0h7d91.  Is there a later version I can manually update to? Where can I download from? Thanks!TC

10031
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Wi-Fi Warriors
8 months ago
J
The Many
jimmya57The Many
asked in G34 | G36
Resetting password for GUI web portal - Arris G34

hellomy email address I used to create my Arris logon will be deleted soon, so I need to change the email address associated with Arris G34 to something new. I am told I will have to reset my G34 back to factory settings. Restore Factory Settings ? will this reset where I have to reset my password? If now how? And once I do the reset, will I have to have Spectrum my ISP be notified again? Any other issues I will have to worry about? 

1881
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Wi-Fi Warriors
8 months ago
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The Many
Wifi KingThe Many
asked in G54
Cannot Connect Wi-Fi 6e devices to G54 6GHz Network

I’ve tried this setup and am still not able to connect not only Apple devices to the 6GHz network, but any other Wi-Fi 6e devices as well.On Xfinity internet Firmware Version:AC01.01.024_111023_G5X.04.20.121SDK:QCA_Networking_2022.SPF.12.1 CS1Wi-Fi Driver:WLAN.HK.2.8-01357-QCAHKSWPL_SILICONZ-1 v1

1071
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Wi-Fi Warriors
8 months ago
D
The Many
DlwThe Many
asked in G34 | G36
Unable to setup Surfboard app - G34

Cannot get past security check. I put characters in exactly the way they look and it still says incorrect, no matter how many times I do it.

991
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Wi-Fi Warriors
8 months ago
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The Many
barellano913The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG7600AC2 - Unable to activate the modem for internet access.

I’m trying to set up my Xfinity internet at my new address. Xfinity is saying they can’t activate my Arris modem because it is still tied to my old address 20 miles away. What do I do here? Do I need to call Arris customer service so they can change the address to my new one? That seems weird because when I moved apartment addresses in the past within the same city I never had this issue. I thought as long as there is power to the modem and the internet signals is active at my house everything should be fine. Please help 

1381
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Wi-Fi Warriors
8 months ago
T
The Many
timothy munsonThe Many
asked in G34 | G36
Registrations of my G36

I’ve tried to register my new modem -rouder with no success . G36. I did the scan qr code part and when i get to the part where you put in the letters and numbers  it fails to accept any . 

951
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Wi-Fi Warriors
8 months ago
D
The Many
dkarras84The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
block devices on SBG7600ac2

Why can’t I block devices on the surfboard app? 

171
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Wi-Fi Warriors
8 months ago
2
The Many
2ndhandpersonThe Many
asked in Wi-Fi Modems - General
SBG6782-AC MoCA not working

I am trying to enable the built in MoCA adapter on my SBG6782-AC arris surfboard. I follow the instructions on this article: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG6782-v8-4-x-MoCA-SetupHowever, on the web interface when I customize the settings to enable the built in MoCA adapter, most of the lights on the router turn off, and it stops working and I cannot connect to it or get back into the web interface. I have waited over 30 minutes and the router still was not working. The only way I was able to fix it was by factory resetting it, but then the MoCA setting was disabled again. Anyone know how I can turn it on and still have the router work?

1121
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Wi-Fi Warriors
8 months ago
5
The Many
5ft24The Many
asked in Wi-Fi Modems - General
Arris NVG578HLX rebooting randomly

My Arris NVG578HLX from Ziply Fiber is rebooting randomly, Sometimes 3-4 times a day. The logs are being filled with the following:2023-09-02T13:28:15-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:15-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:06-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:06-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:57-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:57-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:52-07:00 L5

1625
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Wi-Fi Warriors
8 months ago
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The Many
kinmanThe Many
asked in SBG8300
Guest wifi faster than default network on SBG8300

I just activated an SBG8300 and accepted the defaults. On the default network, I’m getting 60Mbps download. On the guest network, I’m getting 300 Mbps. What’s the difference between the two, and is there any harm in using the guest network?

1805
K
The Many
8 months ago
B
The Many
bbowenThe Many
asked in G54
G54 won't connect to Altice Optimum Internet

We tried all we could and Optimum even sent out a tech and he said they were getting numerous errors while activating the G54 internet . He said they finally got it successfully activated but the modem for a few seconds flashed a solid blue then green light and flashing green light ever since and hasn’t connected to the internet yet. I can get into the Surfboard central app features of the modem by continuing the install process without internet but that's it.

2459
B
The Many
8 months ago
N
The Many
NewuserThe Many
asked in SBG8300
community vs Surfboard manager on Sbg8300

I created a surfboard manager account with a different email, is it the same as this account?

301
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Wi-Fi Warriors
8 months ago
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The Many
Peter FoxThe Many
asked in Wi-Fi Modems - General
comparison of g34 vs sbg8300

Can someone please explain the differences, advantages/ disadvantages of the g34 vs the sb8300. Thanks

14691
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Wi-Fi Warriors
8 months ago
T
The Many
tcsoccer3The Many
asked in G34 | G36
G34 WiFi Speeds

Hi,I looked at the G34 and the specs for it before purchasing. The specs say WiFi speeds up to 3000 mbps. I purchased the device based on the speed and price. I just installed the device and activated it with xfinity. I have an 800 mbps plan with xfinity. While activating this unit xfinity informed me that the device will only produce 500 mbps. I don’t understand this. How can this unit say it has WiFi speeds up to 3000 Mbps and I can only get 500 Mbps?? Is there a setting I need to change to achieve the speed I have?  Thank you, Kent

3612
plemans
Legends
8 months ago
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The Many
p1ssedtheeffoffThe Many
asked in SBG10
How can i get back online?

I wanted to reset my Wi-Fi name and password.When I went to log into the SURFboard® app, it said That I needed to download a new app. When I went to download the new app, it said I needed to set up my Max router. But I have the gateway 10.Everything I read, said to do a factory reset of the router in order to get it to set up correctly in the new app. When I did so, it changed the name and erased the passwords of my Wi-Fi. Now I am unable to connect to Wi-Fi at all. I have work tomorrow. I have been dealing with this for three hours. And I may hurt myself 

1163
plemans
Legends
8 months ago
T
The Many
toddkatyThe Many
asked in Wi-Fi Modems - General
SBG6782-ACH - Intermittent internet connection

I’ve had the SBG6782-ACH for a number of years but lately have had challenges with internet connectivity dropping (streaming TV buffering, computer slow to connect, etc).  I’ve had Cox check out in-coming lines and found speeds in good working order.  So it seems that it’s time for a new modem/router.  I’m not a gamer, but work from home and need reliable internet connection.my question is…Should I just purchase another SBG6782-ACH?  I may be overpaying for my needs but it’s been a good unit, it just got tired and started to break down.

593
plemans
Legends
8 months ago
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The Many
wendyf19The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to Reset the Surfboard Central App username and password

I have forgotten username and password for the mobile app and don’t see a reset link. I will eventually need to reset the router password.  

15425
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Wi-Fi Warriors
8 months ago
M
The Many
MelbearThe Many
asked in G34 | G36
how to change wifi password - G36

I’m trying to change my password for the wifi 

4361
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Wi-Fi Warriors
8 months ago
F
The Many
FreedomThe Many
asked in G34 | G36
G34 - Modem stopped working and led light status is amber.

My modem stops on orange light. I have reset; I have unplugged and it still stops on orange. 

522
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Wi-Fi Warriors
8 months ago
D
The Many
drjaf1230The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG6950AC2 Bridge Mode?

I’m replacing an old Arris Modem, specifically SB6190 with a SBG6950AC2, and the old modem was connected to a router made by Araknis. When I set up the new Modem, I was able to get wireless internet through two new SSID’s coming from the new modem. However, our old SSID is still available to connect to without internet access. Most importantly, I have multiple range extenders, and access points connected to the old router via Ethernet that are not giving out internet access anymore since the modem has been replaced. I attempted to switch the new modem into Bridge (NAT Mode) however that made it impossible to connect to the new SSIDs and the old SSID. I am trying to get the internet coming from the new modem to be broadcasted on the access points/extenders throughout my house. There are also multiple hardwired (ethernet) connected devices throughout my home that are connected to the router and haven’t had internet access since the modem replacement.  

1112
plemans
Legends
8 months ago
J
The Many
John8789The Many
asked in SBG8300
Trying to activate the modem - SBG8300

I have the SBG8300 and I’m trying to activate modem but I don’t have a Ethernet port on my laptop. 

1171
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Wi-Fi Warriors
8 months ago
P
The Many
Pwbdoc3The Many
asked in SBG8300
Changing wifi password on sbg8300

I have 2 houses. I bought a SBG8300 for one of the homes in January of 2024. It works great so I bought a second SBG8300 for my other home March 1st. It works fine but I want to change the password and am having trouble figuring out how to do it. I have surfboard manager from the first modem but cant log in.

1311
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Wi-Fi Warriors
8 months ago
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The Many
AntoinetteT1The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Need Pin # for SBG7600AC2 router

Just discovered that even though my printer and TV operate, via WiFi, neither is connected to my home network, which is running 5G. While trying to connect my HP printer, the router Pin # was requested off the label. Everything that I see does not qualify as the Pin #. So how do I connect my devices?

311
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Wi-Fi Warriors
8 months ago
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