Wi-Fi Modems

Hello, I set up my Arris G36 in the iOS app.  I had to supply an email address and I used an address with a plus sign (+) in it.  The app accepted the email with no problem.  However, the app is limited and I would like to log into the web UI to configure things.  Unfortunately, when I try to log in with my email and the password supplied in the app, I get the error: Incorrect parameter values: Email Address I have also supplied a screenshot below.  What are my options to fix this issue?  Can I change the email address in the Surfboard app somehow?  Please help as this is a frustrating bug I have run into.  The app should have caught this if it was going to be a problem. Thanks for any help you can offer,  

We can’t stay connect to our Arris SURFboard Wi-Fi Cable Modem with our phones.  In addition when we do attempt to connect the various phone setting says that the password is wrong.  Reboot the cable modem and then after that we can connect.  Anyone have any ideas?   This is a new installation.  

I recently purchased the Arris Surfboard G36 modem and router. Are there any compable wifi extenders? The wifi connection is not best. I have had connectivity issues and would like to use a wifi extender to hopefully improve my wifi. 

I am unable to turn off Single SSID.  I enabled it at first thinking that it might help with a printer issue, but it didn’t, so I’m trying to turn it off to get the separate 2.4ghz and 5ghz SSIDs back.  I go into the SURFboard Central app on my Android phone, click the My Network tab, then the Network Management box.  I click the plus icon to open up the Main Wi-Fi Network box.  The slider for “Enable Single SSID for 2.4G/5G bands” is to the right and green.  I click on the slider to disable it, a box pops up warning me that it will disable the device band steering capability.  I click OK. A wheel spins on the screen for a second, then nothing.  Everything stays the same. I’ve tried this over and over and Single SSID will not turn off.I have a G34 router.

I have G34 since last July and internet connection stopped working multiple times. There is no issue with Comcast both times since I could use my other gateway and it worked fine. The only way I could get to work was to reset to the factory defaults which is cumbersome. It is under warranty, and I want to get a warranty replacement but unable to find steps to get a replacement. 

Arris SBG7400AC2 with intermittent connectivity with WiFi

I replaced my Arris DG1670a modem/router with a new one, purchased on Facebook Market, because WiFi stopped working a few days ago.  The new modem has the same issue.  Everything appears to be working correctly but in configuring the modem, the Enable Wifi check box is grayed out.  I can rename the SSID and create a new password, but will not enable wireless on either the 2.4 or 5G.  Also on reboot, the wifi lights come on and I was even able to connect, but it soon shuts down the wifi connections.  My internet service is through Spectrum.  Does anyone have an idea Enable wifi stays grayed out? 

I have used 5 different browsers and confirmed that the admin password is correct but continue to get the message “Please Login First!”.  Does anyone know of a fix or work around ?

I recently purchased a G34 modem and it has doors communicating with my isp after just 2 months. I am unable to get Arris support for this modem and it has a 2 year warranty to boot! Obviously the warranty is only as good as toilet paper, as it has dissolved very quickly along with any customer support! Thanks Arris for making this decision for me to NEVER purchase another one of your products again, and trust me, when you lose a customer they tell 10 people, when you do right by a customer they tell 1 person, statistical fact. You can probably guess which direction I am taking! Good riddance! 

ARRIS SURFboard SBG8300 DOCSIS 3.1 Gigabit Cable Modem & AC2350 Wi-Fi Router Purchased this modem/router combo last month so that I could stop renting one through Midcontinent. The issue below has occurred intermittently since then, but worse over the last 2 weeks. I am not well-versed in this area, but will explain the best I can. I receive an error - every day - of "Connected, No Internet" on my Hisense android TV. Other devices (phone, laptop) will also disconnect when this happens. I've rebooted the modem (and affected devices) multiple times. My TV network settings will show "Connected - Signal Strength Excellent" but no wifi access. When I reboot the modem, I'm able to reconnect the other devices, but the TV will usually continue showing the error. (As of the time of this post, the TV is connected to wifi and working). I have a DVR security system connected to the modem via ethernet cable, which is unaffected by this connectivity

Will the G36 allow the 2.5GB port to be connected to a PC and one of the four 1.0GB ports connected to a mesh system, switch, etc.?   On older Arris modems such as the S33 you cannot use the 2.5GB port and the 1.0GB port simultaneously.  Is the G36 different since it has 4 1.0GB ports. 

I have SBG10 modem with wifi as well. As of today, I cannot get a specific website I use for work. The Wowway rep says that it is a modem problem and there must be some restrictions turned on somewhere. I’ve been using this website for years. I can access the website from my phone only when using date, not when using wifi. So it makes sense that he is correct in his determination. Help please!!!! My warranty on the modem expires May 2023. If I need a new one, where do I go to activate the warranty/replacement? 

When my Roku TV is connected to WiFi I can screen mirrior my iPhone. If I connect it via LAN (preferred) it does not work. Had the same problem with POE devices in the house. They would not connect without rebooting which forced me to go on wifi. Tried to play with some firewall settings but unsure what could be causing this. Xfinity Gig internet. Thanks for the help.

Ever since I installed my Arris G36, my telnet connection drops after about 10 minutes. Is there any setting I should change to prevent this?Thanks.

New modem/router. Subscribed to Spectrum 1G internet. Speeds slow - 30-90 Mbps with cable, about the same over Wi-Fi.Called spectrum, tech came out and suspects device needs a firmware update. Speeds were good out the cable - 800-900Mbps. When installing, I remember the blue/green flashing.Tech was kind enough to look in to it a little bit, but we can’t tell if the firmware on the device is most current.In the manager, it shows firmware 01.01.139.NCS installed. Is that the most current? any other advice would be appreciated.

My Brother HL-L2360DW won’t stay connect to my Arris DG3270 Moden/Router via Wifi

I can connect 192.168.1.0 on my browser and it works good. But not able to connect to Surfboard Central APP on Android, Please guide  I cannot use the APP at all now. 

I need to be able to change the default Username of my Arris SBG8300 Gateway from "admin" to something else. How do I do this?

I am totally not technology savvy. My problem is connecting 3 mini Blink cameras and 2 older laptops to the SBG8300. I reset the mini Blinks and they won’t recognize the 8300 unless I unplug the router for 10 seconds. Then they may or may not recognize it, and when they do I enter the wifi password. Then they disconnect a few minutes later. Same with the older laptops. I have 2 laptops, 2 phones, and smart TV that have successfully connected without problems. Any idea’s why these camera’s and older laptops don’t connect. The problem started immediately after setting up the 8300. Hopefully this makes sense.

I have a Arris sbg6580-2 that I used a pin to reset it. When I go to the login page I use admin for the user name and have tried the security key on the modem router with no success. I tried password for the password. Anyone have any ideas?

How can I find the QoS settings on an SBG6950AC2 router?

I bought a new G34 6 months ago and it dies today. My cable provider confirmed it could not see the modem remotely, additionally resetting and power cycling always resulted in a steady light blue light.  So i purchased a new modem and it works great. How do I get a refund ? Thanks

Hi all. I have the SBG10 modem with Xfinity internet service. Have had this for a year with not many issues. About three months ago we purchased a WiFi extender to put downstairs as the Apple TV kept disconnecting.  However in the last week all of our devices keep intermittently dropping off. The downstairs TV will be fine but the upstairs won’t connect. I’m getting kicked out of Teams meetings constantly around the same time each day. We’ve contacted Xfinity who say things are fine on their end, and disconnected the modem so many times.  Can anyone advise on next steps? I see people posting logs, but I’m not even sure how to access those. Thanks in advance. 

Hello, I am unable to view the web manager for the SBG6900-AC surfboard model. I am currently using safari to access safari to access it. I currently have no luck with chrome.below is an image I see on my screen. I could not make of what it was showing me nor do anything inside.I am trying to access the router to view IP addresses connected.  

I just got an Arris SURFboard G34. I have a Google Chromecast and a desktop computer connected to the G34 using Ethernet. Both can access the Internet. However, if I use Chrome to Cast, it says "No devices found". I tried turning off the G34's firewall. Device Discovery is enabled. I also tried enabling Zero Config. If I plug my old ASUS RT-AC55U router into the G34, and plug the computer and Chromecast into the ASUS, then Cast finds the Chromecast and casting works.