Wi-Fi Modems

Hello I have a SBG8300 and the wifi 2.4GHz always have an issue to connect, the 5G work fine and have no issues. It either won't connect or the specific wifi name not appear at all. The modem always need to be turn on and off every several days. It started happening in the last couple months and just getting worst now since I just reset the power 2 days ago. Now it needs to be reset at least twice every week and it becomes stressful all my securities devices need to be reset  each time. Please help resolve this issue.

I have an old Toshiba with this chip:https://www.intel.com/content/www/us/en/products/sku/75439/intel-dual-band-wirelessac-7260/specifications.html It runs dual band and 802.11ac as you can see.I can't see the WiFi on the laptop: neither band shows up. I tried turning on secondary network and tried ALL encryption types and both bands, including Open access. No signal ever seen by laptop. I see them all on other devices, and no issues connecting. I see numerous other wifi networks in the area on the laptop and can connect no problem to other ones that are encrypted. Is this a compatibility problem that I don't understand?Arris chat has not yet been helpful.Thanks in advance.

I bought this following product in Amazon on December 23, 2022.  Since I connected this modem,  I am using 5g and 2.4G wireless as well as Wired connections.I receive intermittent internet interruptions,  Either I lose my internet or I get message on screen you are facing internet issues.  Don’t know how to connect it.  I verified channel bandwidth that is selected is 2.4 is on 20/40 and 5G is on 20/40/80 and dynamic channel selection disabled.Can any one please help,  why I am getting this issue with internet.  This is causing serious problems when I am on calls audio is dragged.  When I am watching TV I see Connection Problem message very often.Model I bought:  ARRIS Surfboard G34 DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000) | Approved for Comast Xfinity, Cox, Spectrum & More | Four 1 Gbps Ports | 1 Gbps Max Internet Speeds | 2 Year WarrantySoftware Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2

I just came back to Xfinity. Which model recommended for wifi modem w/router. Also I use VOIP for my landline.  I had an old Surfboard with two ports I plugged in my two vonage lines, one for voice the other fax. Will any of the surfboard models with model-router combo accept these inputs or does it have to be a voice model?Thank you.

Hello I just bought a sbg6700-ac brand new I did not realize ot was so outdated is there any way to update it or update the firmware is super slow and I'm paying for much higher speeds thanks. 

I guess my previous question/conversation was closedso I’ll reopen another one with more input (i am getting DMs from people asking me if this solved, it isn’t). Does any official person from Arris actually follows the messages or is this just the community? this was a reply to someone who DM’d me: I have NOT found a resolution to this.  I want it to work, especially since I'm past the return date. I have not reset to factory yet, because a simple reset/reboot of the router seems to fix it.  I had one stretch where it went 13 days without needing a reboot, but since that time it's back to reboot every 2-4 days.  I'm not a network engineer, but I still feel that this is an Arris issue, not Xfinity.  The G36 should be able to autocorrect itself, due to poor line conditions but doesn't.  Obviously I have no proof other than, when my system needs a reboot, I can s

How do I enable bridge mode on my arris sbg6900 in order to not use the router so I can set up google nest wifi?

I bought a mesh router/ satalite to extend the connection in our home, however because I have a dual Modem/router, I want to know how to turn off the router component side of the modem? 

I have been trying for the better part of an hour to log in to surfboard manager and it won’t let me create an account.  I put in my email address and the first ten times it said that it couldn’t find my email address, then it finally prompted me to create an account. I put in my email address and name and created a password and it keeps saying to enter a correct new password and it won’t allow me to get past that.  Help

I am Not Able to use to Linksys Wireless N Ethernet Bridge with Dual Band with G34-8905. At one point it was working, but only intermittently, now It wont work at all. Can anybody help me?

This is my 2nd of these modem/router. Having same problem as the first one. If I connect with Ethernet cable I get 1000mbps, if I use WiFi I get 55. Same issue I had with the first one that they said was defective. Reset a few times, talked to support which is very frustrating and still nothing. 5G doesn't even show up as a option to connect to but I can connect to 2.4 but only get 54mbps

Hello.  New to this.  I have Xfinity Internet 800 mbps. I bought a G34 Xfinity approved Modem/Router.  I am on my second modem/router where I am getting intermittent connectivity issues where the connection just falls of to 1-2mbps or nothing at all many times a day.  I have had Xfinity out inspecting signals, taps, etc. and “everything is fine”.   Wondering the followingWhat next steps can I take to troubleshoot and mitigate this? Is there a way I can run connection logs that I might interpret or provide Xfinity for troubleshooting?Really appreciate any assistance on this mind bending problem. Thanks! 

I have recently upgraded an 8 year old cable modem to an Arris G36.  This has resulted in greatly increased download speeds which is great.  But I have an issue I can’t resolve.  I have many wired Ethernet devices on my home network.  When these devices have been inactive for some time, maybe a few hours or overnight, they report as no longer connected to the Internet.It’s like the G36 has shut down those ports to save power.  If I unplug then re-plug in the Ethernet cable, the connection is properly restored.  But this isn’t a long term solution.Is there a setting somewhere to leave the Ethernet ports always on?Thank you,Alan RovnerVancouver, Wash.

my phone is the only device that cannot connect to our wifi. It seems like the wifi has blocked the phone from connecting. How can I fix this? thanks so much!!!!

My arris DG3270A won’t connect to the Arris HomeAssure app

I’ve got an Arris DG3450 modem/router combo.  Under Parental Control Reports it shows “blocked unallowed devices” and 2265 attempts.  What are these blocked devices?  Are these devices trying to connect to wifi?  Are these devices on my site that are blocked from accessing certain sites?  

I recently got a SBG8300. I registered it with my ISP, Cox, and set it up. The solid green led indicator is on and I verified through the admin page that it was assigned an IP. However, the modem doesn’t seem to be able to access the internet. Both Ethernet and the onboard router aren’t able to provide internet access 

I have done factory reset.  I have checked connections.  I own this modem.  The colors on modem are stationary and not blinking at all.  I have unplugged for a minute. The wireless light is orange and not green.  All lights are lit up and never blinking.  This includes after unplugging for a minute and replugging in, checking all connections, and even attempting factory reset.  I need help getting wireless connection back to modem and was told this was the free option. Serial number 3797 8133 1623 4126 0602 0006.  I own this modem outright.  Comcast tried to assist but referred me to you all since it is not their equipment but they verified the modem does read but it is the wireless.  Please help as I work remotely. Additionally I asked Ana and tried accessing the web page to look at settings but could not get anywhere.  I am having to use my iphone as a hotspot and that connection is limited and not as high speed.  It also is very limited.

I have a Brother MFC-L2740DW printer.  I used to have a Netgear 6250 router.  I was able to wirelessly print from my iPad or Android phone. Both devices were always on the 5ghz band.  I recently upgraded my router to an Arris G34, because my Xfinity speed has increased.  Now I am unable to wirelessly print, if my iPad or Android phone is on the 5ghz band.  I have to switch my mobile device to the 2.4ghz band first in order to print wirelessly.  Even though the Brother printer is only on the 2.4ghz band, somehow my old Netgear 6250 router was able to route the information from my mobile device on the 5ghz band to the printer.i am not sure why the newer and better Arris G34 router can’t do this.  Is there any way to be on the 5ghz band and wirelessly print? 

Have aless than 1 yr old SBG8300.  Internet works with hardwired electronics but Wi-Fi will not how do I fix

I need the WEP key for usage on a video game console. The console specifically notes how the security employed by the modem is a level above what it usually handles, so it needs the WEP key instead of just the regular password I would use to connect. I, of course, tried to password but it says that is invalid. So I am asking where I can find my WEP key for my modem.

Are any software updates ever created for my Wi-Fi cable modem/router ARRIS SBG8300?How often should I replace my router/cable modem for security sake? The model I am using now I purchased in 2020 would it be out of date?

Just purchased this modem and tried to activate on Xfinity and the tech I was working with was unable to see it.  The top LED on the front was a solid green, and the bottom one was blinking green.  After providing the MAC address to the tech and waiting, I was never able to get a proper internet connection.  I WAS able to get their ‘activation’ screen up, but when following all the steps I would end up back at the initial activation screen. To me this sounds like an Xfinity problem, but the fact that the tech was unable to ‘see’ my modem makes me unsure.  When we were done I just plugged my old modem back in and all worked fine.  So now my new modem is waiting for me to make another run at this whole installation.  He seemed to think that there may be a problem with the new modem, which is why I am here to see if anyone has any ideas.   I really don’t think I should need a tech to come install this.

I follow the manual to the T and still I can not get a port open with port forwarding or DMZ please help 

I need the chat but kept sending me to this? I need help. Wifi is fine but internet 5G kept disconnecting repeatedly SBG7600AC2