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eMTA - General

Voice and DOCSIS® Cable Modem

  • 99 Topics
  • 192 Replies
99 Topics
B
The Many
ByReakzzYTThe Many
asked in eMTA - General
TG2492 VPN Connection

Hello, I have a Proxmox server and a Wireguard running on it. I want the router to connect to the VPN from the server and all the traffic to go through it.I have an Arris router TG2492.Thank you for your help

451
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Wi-Fi Warriors
10 months ago
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The Many
ALBaumThe Many
asked in eMTA - General
Out of Stock TM3402 DOCSIS 3.1 Telephony Modem - Optimum

Does anyone have any idea when the TM3402 DOCSIS 3.1 Telephony Modem - Optimum will be back in stock? And is there another modem that I can buy that is compatible with Optimum service in Suffolk County, NY? Thanks!

1143
plemans
Legends
10 months ago
D
The Many
devinh689The Many
asked in eMTA - General
TG3452A slow internet download and upload speed

its not giving me what im paying for 1000mbps instead im getting under 1mbps

601
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Wi-Fi Warriors
10 months ago
P
The Many
PitmooseThe Many
asked in eMTA - General
modem TG1682G unable to login the GUI web portal

I have been trying to reset the admin login and password with no success. I have held the reset button on the back for up to 1 minute  

851
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Wi-Fi Warriors
10 months ago
D
The Many
DryThe Many
asked in eMTA - General
Activate USB on Arris TG3452 modem/router

After stumbling around for a week and three chats with WOW, in the last chat I was told the USB on the router is not active.  I would like to use it for NAS.  I am believing, from the instances of trial and error, that it is a firmware issue and hopefully there is a series of commands that can activate this port. 

1902
plemans
Legends
10 months ago
R
The Many
renescherrerThe Many
asked in eMTA - General
unable to change the Wi-Fi password

I could not change the default password: i tryied the following as a new pwo-wfft[WDsyD19so i think all password rules are okthanks for help   

2415
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Wi-Fi Warriors
11 months ago
P
The Many
pineappleman2The Many
asked in eMTA - General
Slow Upload Speeds only on Laptop

I have been having issues with my upload speed on my laptop. I have an ARRIS model: TG3452. I am the only one using this device and it has both 5g and 2.4g. I use 5g and the only difference i can see between the 2 in tests, is that 2.4g just has slower downloads. I have a very fast plan and on my mobile phone I can get 300-400 Mb/s download and around 25 Mb/s upload. However on my laptop I can get 300-350 Mb/s download and less than 1 Mb/s upload. If I enable FIBS for the wifi network the download speed is then limited to 25 Mb/s but the upload speed rises to the expected 25 Mb/s. All speed tests were done with speedof.me. If i enable random mac address it drops both upload and download speeds to around 0.5 Mb/s. And it doesn't get fixed for a while, even when I change random mac address back. FIBS also doesn't really seem to do anything until i disconnect and reconnect the wifi on my laptop. I tried to mobile hotspot my laptop to my phone (with everything default, no random mac addres

521
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Wi-Fi Warriors
11 months ago
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The Many
LauchigerLauchThe Many
asked in eMTA - General
Password For TM3402B

Hello,I bought the Arris tm3402B modem, but to get into advanced mode you need a password of the day. Is there a program or website or something similar.

492
plemans
Legends
11 months ago
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The Many
brianmThe Many
asked in eMTA - General
GUI access for Arris TG862

On the Arris TG862G Is there away to access them from the Dox provisioning side. The Cable modem IP address.

626
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Wi-Fi Warriors
11 months ago
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The Many
tbill1The Many
asked in eMTA - General
Canceling the Voice part of my Arris Tm822 voice modem

I have internet/ voice with Xfinity.  If I cancel just the voice , will my internetkeep running, or will the canceling of my Voice cause the modem to need some kind of adjustmentto get it working again?

657
plemans
Legends
1 year ago
M
The Many
ModemnautThe Many
asked in eMTA - General
ARRIS TG3452 - can't update password even though it meets criteria

can't update password even though it meets criteria, just says bad password.

702
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Wi-Fi Warriors
1 year ago
P
The Many
pschafferThe Many
asked in eMTA - General
Upload slow speed on TM 1602A

I’m on Optimum with an Arris router model TM 1602A. Download speed is fine, upload speed a disaster. Re-set both modem and router, nothing same result. Any thoughts, TIA.

271
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Wi-Fi Warriors
1 year ago
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The Many
esailorThe Many
asked in eMTA - General
remote access/management for TG2482 Cable Voice Gateway

Hi, I have received the TG2482 from my internet provider.In the spec sheet it says: remote WebGUI access.How can I access this router remotely from WAN?I have not been able to find anything in the manual or on the locally accessed web interface.Hopefully somebody can help.Thank you in advance.

1562
E
The Many
1 year ago
P
The Many
PaulFThe Many
asked in eMTA - General
TM3402A Breaks Ethernet connection after 4 hours. LEDs show Ethernet and Phone OK.

TM3402A activated by the ISP, appears to function normal.After 4 to 6 hours the Ethernet connection cuts off ?Computer is powered down.ISP sent signal to Modem to reboot…..resulting in the ethernet break.Pressing the Reset button, after 15 second a single LED flash….then the unit is dead.Only a power down and up, brings is back to life.Appear help appreciated.

282
P
The Many
1 year ago
S
The Many
sehuanes69The Many
asked in eMTA - General
modem for optimum

What modems works with optimum? I have internet, telephone and cable with optimum 

851
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Wi-Fi Warriors
1 year ago
S
The Many
SeinbinderThe Many
asked in eMTA - General
tm3204 for optimum telephone and internet support

I would like to purchase Tm3402 for optimum telephone and internet new and cannot find it anywhere. 

434
plemans
Legends
1 year ago
K
The Many
kristaciaThe Many
asked in eMTA - General
Arris Modl TM402p slow internet speed comcast says it is the device not them

Please help - Comcast says internet speed is fine in their 2 point check, it is something with the devices in the house.  Old Model TM402P , how can we get updates or some way to check if the router/modem is faulty?   

172
plemans
Legends
1 year ago
J
The Many
JulysAngel69The Many
asked in eMTA - General
TG6452 unable to block sites

I have the Arris TG6452, & it was strange that I also had issues after Nov 1st 2023, but I was getting "operation failed" when setting up devices I wanted to block from wifi during specific hours at night. Then, later when I wanted to delete them, I got error message.  So, only thing I could do was to change the time to a couple minutes.  So, I'm guessing it was the firmware update that screwed things up. My ISP (CasCable) in WV had no clue, and I got no help.  I hate to think I must do a factory reset!  I rebooted it several times and also unplugged trying that with no luck. I set up parental controls to block websites, and search terms. So, now I'm afraid if I block a site that later I want to remove, it might not allow, & go to error. Or, even a device. I'm a novice at it. When I access the reports, I'm not sure how accurate they are.  Plus, timestamps don't seem accurate. Trying to block porn sites, I think it helps some. PS. It's not a child's phone, it's an adult using my

711
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Wi-Fi Warriors
1 year ago
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The Many
chemicalscottThe Many
asked in eMTA - General
cannot login to TG3452

I cannot login to my router. I enter admin and password on the router and I get an error message that my credentials are not good. Is there a workaround? I would like to change our network name and password. 

2494
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Wi-Fi Warriors
1 year ago
F
The Many
francescaccThe Many
asked in eMTA - General
Modem TG1682g not connecting to Wi-Fi, only a year old?

My modem is suddenly not connecting to Wi-Fi. Xfinity confirmed that the issue is not with their service. 

592
F
The Many
1 year ago
U
The Many
unyangThe Many
asked in eMTA - General
Password for TM3402A

I’m trying to access my wifi but don’t know where to find the password.  My IPS (Cox) said to contact the manufacturer.  Thanks.

1141
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Wi-Fi Warriors
1 year ago
R
The Many
ramblnmnThe Many
asked in eMTA - General
Cable modems with 3 or more telephone lines - TM804

Hello All,Right now in my home I use Optimum cable service.I also have 3 phone lines and at one time Optimum gave me a Arris's modem ( i believe it was TM804) so I had one modem for all 3 different numbers.I was wondering if Arris makes an up-to-date cable modem with the newest technology that would work with my service and supports a least 3 phone ports as well.Any help would be appreciated.Ken 

523
plemans
Legends
1 year ago
K
The Many
KathleenThe Many
asked in eMTA - General
Help with Firmware update TG2482AP2-85

Greetings,I have a question where I can find my TG2482AP2-85 upgrate? i cant find it anywhere even in the Arris Page’s. Its a old model i know.Thanks

3302
plemans
Legends
1 year ago
A
The Many
AntheraccountjusttogetananswerThe Many
asked in eMTA - General
Invalid user name or password, or your access has been locked due to multiple failed login attempts!

which is it?

6878
A
The Many
1 year ago
A
The Many
AntheraccountjusttogetananswerThe Many
asked in eMTA - General
Cannot login in to modem,

. Wont take user name or password. Did the reset button. Still no go. Please help.

844
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Wi-Fi Warriors
1 year ago
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