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eMTA - General

Voice and DOCSIS® Cable Modem

  • 120 Topics
  • 236 Replies
120 Topics
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chance114The Many
asked in eMTA - General
Arris TG1682 Modem/Router wont reset password after factory resetting

So I factory reset the router last night. Now the default password and user will not work that I found on the bottom of the router. Ive factory reset multiple times and still nothing. Tired doing the 30-30-30 method and I’ve even used the preshared key and still saying incorrect user or password.

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Wi-Fi Warriors
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chaioannouThe Many
asked in eMTA - General
ARRIS TG3442

ARRIS TG3442 does not logged in ( first time, just installed)

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zmaninkyThe Many
asked in eMTA - General
Question about Arris NVG558HX Verizon

We have a customer who has this unit. We are noticing problems with this LTE Router Internet Gateway.  We have multiple devices that will randomly not be able to communicate with our AWS servers. No matter what we do the only thing that can get the units back online and communicating is Resetting the NVG558HX to Factory defaults. It appears it is blacklisting these devices, however, there is nowhere in the router settings that shows our devices are blocked. they show that they are connected. I really need to speak to a tier2 or 3 agent if possible. 

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Wi-Fi Warriors
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mikig_mkdThe Many
asked in eMTA - General
ARRIS Vip7300

Hi, I have a reciever from Mtel (CommScope Arris VIP7300) that uses tech4home Notus M1 remote. It has some app Branded from Arris and provided by CommScope to configure the remote to integrate with the TV but the app errors out with code 5003 or 5002 and i cannot program the remote and the support line is unable to help me sort this issue out?  Commscope forwarded me to contact you for help.Thank you, 

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kimmnpef13The Many
asked in eMTA - General
Arris TGI672G question

Hello.  I have an old Arris TGI672G from Spectrum.  Can anyone confirm for sure whether this is just a modem or a combo modem and router combo?  Thanks in advance!  

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Rockstar!
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mo moneyThe Many
asked in eMTA - General
DG3450A modem not connecting to Zscaler VPN

Hello, I am trying to connect to zscaler for work and am currently not able to. My ISP says they do not block any ports so the only other thing that may be blocking the connection is the modem. Is there a way to find out if the modem is blocking the connection?

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MelanieLittleWalkerThe Many
asked in eMTA - General
DG3450 - Unable to login the GUI web portal due to incorrect password

After I type 192.168.0.1 in my browser then it sends me to the login. The username is already typed as admin but when I type the preshared key from the modem it says its invalid 

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Wi-Fi Warriors
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MajestyThe Many
asked in eMTA - General
Upgrade Arris DG1670 to newer model

I am using Sparklight and considering stopping the lease on their Arris DG1670. This is an old modem/router. Any recommendations for a newer model. the speed I am using is up to 300 GPS. I would need the WIFI to be 2.4 GHz N + 5 GHz AX.If I continue my lease with Sparklight they would provide a  Hitron Coda 57. I have not had experience with the HItron. Any thoughts?Any feedback would be appreciated.

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John NewmanThe Many
asked in eMTA - General
Arris BGW210

AT&T is scheduled to install an Arris BGW210 modem in my house. The modem was designed and manufactured by Arris for AT&T.Would you please let me know if the modem has any P65 Warnings? if so, what part(s) of the modem have the Warning, where are those parts located, and are there any measures a customer can take minimize the potential risk? Thank you where your answers.John Newmanjohnrnewman@gmail.com

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Wi-Fi Warriors
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AidenAsher20The Many
asked in eMTA - General
webGUI username and password was changed on DG3270A/NA

Hi so i have a Arris DG3270A/NA router that was given to me and i Can't even logging in the webGUI cuz i think the webGUI credential username and password was changed please reset the webGUI credential username and password to factory default on DG3270A/NA router

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wbsubwayThe Many
asked in eMTA - General
Guest Wi-Fi on TM602G/115

How do we enable guest wifi on our Arris router for our Subway restaurant in Whitesboro? Can I do it remotely or does it have to be done in the store? Model is TM602G/115.Thank you!Ashley Mims

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VivicaisThe Many
asked in eMTA - General
App to set up the DG3450

I have a DG3450 and I’ve downloaded all 3 apps and none of them work with this device. Does anyone know which app to use to manage this device? 

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Wi-Fi Warriors
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TRIS11The Many
asked in eMTA - General
Arris NVG578LX - All google speakers now not working correctly

Hi. Really odd one here. I had a new router around 2 months ago. Changed the ssid to match the old one. Been working fine for the last 2 monthsThe last few days they have all being playing up, but I can't understand why.“There is a glitch”, “something went wrong”. “Your device is not set up”(but it is)We have 3 google home, 3 gen 1 minis and 2 gen 2 minis. All playing up.I've removed them all from home, reset them all. Re connected them, but I'm getting the same issues. Router is Arris NVG578LX, ISP is youfibre.I can't see any setting to change in the router. No AP isolation.Any ideas please.

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ADRC008The Many
asked in eMTA - General
Surfboard cm9200 connected without internet

Been without wifi for about a month, my dad hasn't reached out to our provider as far as I know and I'm not sure if the cables leading to the house are alright. The front of the modem has two lights (one for power indication and one for internet connectivity). When working correctly, it should have two solid blue lights. The internet connectivity light (the bottom one) is blinking on and off blue (and has been for about 3 weeks.)We have a splitter setup that splits the coax cable into two that go into the cable box and the modem. I've tried disconnecting from the splitter and going straight to the modem and it still doesn't work. Router appears to be working just fine, and I've already tried rebooting, unplugging, letting the modem and router cool down, anything you can think of. It may be just a problem with our provider but if there's any tips or things I can try it would be appreciated. 

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Wi-Fi Warriors
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Sharon lThe Many
asked in eMTA - General
can't get into account after locking the internet

So I went into my surfboard central on the app...brought me to the ip address which brought my account up, I disabled the internet/wifi..because u know when kids are home for days and don't help..you give it to them where either hurts lolol..anyways I hurt all of us...I can't get back into the account. The ip address comes up and says I have no internet..well no kidding..I need some help on how to fix all that .Only did that bc the parent section only allows 4 devices to be blocked 

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Wi-Fi Warriors
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PegathyThe Many
asked in eMTA - General
reconfigure my ARRIS TG1682 to 802:11 BGN

My SONOS speaker won’t connect to my WI-FI.  MODEM is ARRIS TG1682 which has been discontinued, so is no longer supported.  From Sonos I understand it needs to be reconfigured from 802:11AC to 802:11BGN.  Apparently Sonos has upgraded so previous connection no longer works. Any ideas on how to proceed?

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TR3V0GR86The Many
asked in eMTA - General
I want to change username and password TG2482A but the web page to make the changes dosen´t work

Following the instroctions or even looking on guides on internet but everything takes me to the web page with the ip address, looks like that page is down.I have no other options now...

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Wi-Fi Warriors
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a7358887The Many
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Is there an android app so I can control my Arris TG3452A Router Cable Modem?

The Android app store seems sketchy.  I’m located in Canada.  App SURFboard Central is made by Vantiva USA LLC.  100k downloads but not a single review.  Is this the right app?  And does anybody know if it will support my cable modem?  Looking for a quicker way to make adjustments to my kids ipad connections (shut them off when they’re not listening to me LOL!)

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Wi-Fi Warriors
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BonsateThe Many
asked in eMTA - General
Reset the Wi-Fi name and password

How do I reset my wifi password forARRISD458D

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Wi-Fi Warriors
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kieramourThe Many
asked in eMTA - General
television suddenly won't connect to network on SBR-AC1200

One of my TV's suddenly won't connect to network..I noticed all the IP address's were at zero..I filled them all in except the 'gateway' section.. where's do I find that. And would that prevent my tv from connecting? Using SBR-AC1200 Wi-Fi router 

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Wi-Fi Warriors
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pringleThe Many
asked in eMTA - General
I need to change my IP address who do i talk to

ive been constantly DDOSed for the past week and i need an ip change who do i email or do i call support? thank you i have a Arris TG1682 with cox.

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Wi-Fi Warriors
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c.bolenThe Many
asked in eMTA - General
Extender to connect with DG3450

I have a DG3450 that sits in my network closet in the middle of the house.  I need to get a network signal out to my shop about 75ft away.  Is there an extender option that would work with the DG3450?

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Wi-Fi Warriors
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snailriderThe Many
asked in eMTA - General
TG2492 cannot handle simultaneously 5G and 2.4G connections

I have the TG2492 device and it appears that it cannot handle multiple computers at the same time, especially when one of them uses 5G and the other one uses 2.4G connection. Currently both channels are enabled. I figured I wanted to update the firmware to see if it fixes the issue, but I cannot find this model anymore on the Arris website…. Is there a way to download the firmware update for this device?Current firmware: 9.1.103GY 

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Wi-Fi Warriors
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CarlsonThe Many
asked in eMTA - General
New replacement model for the TG862

What model does Arris offer to replace an old model TG862. My Xfinity is 500 mb and I must have a standard land line phone connection and WIFI for two tablets. Main computer is hard wired.

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Wi-Fi Warriors
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ArlenThe Many
asked in eMTA - General
TG3442DE Arris problem only power on

Hi I have problem with my modem Arris TG3442DEOnly power is on i make all troubleshoots but i cant do reset please help

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Wi-Fi Warriors
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