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eMTA - General

Voice and DOCSIS® Cable Modem

  • 99 Topics
  • 193 Replies
99 Topics
P
The Many
PegathyThe Many
asked in eMTA - General
reconfigure my ARRIS TG1682 to 802:11 BGN

My SONOS speaker won’t connect to my WI-FI.  MODEM is ARRIS TG1682 which has been discontinued, so is no longer supported.  From Sonos I understand it needs to be reconfigured from 802:11AC to 802:11BGN.  Apparently Sonos has upgraded so previous connection no longer works. Any ideas on how to proceed?

231
S
Wi-Fi Warriors
5 months ago
T
The Many
TR3V0GR86The Many
asked in eMTA - General
I want to change username and password TG2482A but the web page to make the changes dosen´t work

Following the instroctions or even looking on guides on internet but everything takes me to the web page with the ip address, looks like that page is down.I have no other options now...

1371
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Wi-Fi Warriors
5 months ago
A
The Many
a7358887The Many
asked in eMTA - General
Is there an android app so I can control my Arris TG3452A Router Cable Modem?

The Android app store seems sketchy.  I’m located in Canada.  App SURFboard Central is made by Vantiva USA LLC.  100k downloads but not a single review.  Is this the right app?  And does anybody know if it will support my cable modem?  Looking for a quicker way to make adjustments to my kids ipad connections (shut them off when they’re not listening to me LOL!)

511
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Wi-Fi Warriors
5 months ago
B
The Many
BonsateThe Many
asked in eMTA - General
Reset the Wi-Fi name and password

How do I reset my wifi password forARRISD458D

423
S
Wi-Fi Warriors
5 months ago
K
The Many
kieramourThe Many
asked in eMTA - General
television suddenly won't connect to network on SBR-AC1200

One of my TV's suddenly won't connect to network..I noticed all the IP address's were at zero..I filled them all in except the 'gateway' section.. where's do I find that. And would that prevent my tv from connecting? Using SBR-AC1200 Wi-Fi router 

141
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Wi-Fi Warriors
5 months ago
P
The Many
pringleThe Many
asked in eMTA - General
I need to change my IP address who do i talk to

ive been constantly DDOSed for the past week and i need an ip change who do i email or do i call support? thank you i have a Arris TG1682 with cox.

141
S
Wi-Fi Warriors
5 months ago
C
The Many
c.bolenThe Many
asked in eMTA - General
Extender to connect with DG3450

I have a DG3450 that sits in my network closet in the middle of the house.  I need to get a network signal out to my shop about 75ft away.  Is there an extender option that would work with the DG3450?

231
S
Wi-Fi Warriors
5 months ago
S
The Many
snailriderThe Many
asked in eMTA - General
TG2492 cannot handle simultaneously 5G and 2.4G connections

I have the TG2492 device and it appears that it cannot handle multiple computers at the same time, especially when one of them uses 5G and the other one uses 2.4G connection. Currently both channels are enabled. I figured I wanted to update the firmware to see if it fixes the issue, but I cannot find this model anymore on the Arris website…. Is there a way to download the firmware update for this device?Current firmware: 9.1.103GY 

201
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Wi-Fi Warriors
5 months ago
C
The Many
CarlsonThe Many
asked in eMTA - General
New replacement model for the TG862

What model does Arris offer to replace an old model TG862. My Xfinity is 500 mb and I must have a standard land line phone connection and WIFI for two tablets. Main computer is hard wired.

121
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Wi-Fi Warriors
6 months ago
A
The Many
ArlenThe Many
asked in eMTA - General
TG3442DE Arris problem only power on

Hi I have problem with my modem Arris TG3442DEOnly power is on i make all troubleshoots but i cant do reset please help

914
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Wi-Fi Warriors
6 months ago
D
The Many
dawiroThe Many
asked in eMTA - General
tg3442 unable to change admin password

I have router Arris TG3442, I’m login to router and trying change password to another, but I got error “Bad password! Please retry with allowable characters and required complexity.”, I’m trying for example password cVdY4uWkdQM! which fit to requirements. Does anyone had the same issue? Do you know how to fix it? 

13898
I
The Many
6 months ago
R
The Many
rlmiller9The Many
asked in eMTA - General
WPS for my wireless printer on NVG468MA

I don’t for the life of me see this extremely useful button on the routerIs it hidden somewhere?Can someone suggest how to find and or enable or how else to setup a legacy wireless printer. pretty frustrated wtih this.Ray

311
S
Wi-Fi Warriors
7 months ago
D
The Many
dawiroThe Many
asked in eMTA - General
[TG3442S] Blocked device without parental control setting

Hi, I have some issue. For about 15 min I hadn’t internet access from my laptop, I had connection with router via WiFi but no with internet (other devices had normal connection with internet). I checked router `Parental Control > Reports` and in report from today I can seeDevice MAC:XX:XX:XX:XX:XX:XX 5640 attempts 17/05/2024 17:15:01 Device Blocked  Where `XX:XX:XX:XX:XX:XX` is MAC of my laptop.I have not configured blocking this device in `Parental Control > Managed Devices` settings. Where yet can be configured blocking some devices in router configuration? How to find why it was blocked?    

572
D
The Many
7 months ago
P
The Many
pgale19The Many
asked in eMTA - General
battery for tg4482A

Does my new TG4482 have the Li-ion battery?

161
S
Wi-Fi Warriors
8 months ago
V
The Many
vk66The Many
asked in eMTA - General
Can't access GUI web portal, shown as invalid password on TG2482A

Hi, I'm trying to change my Wi-Fi password, and whenever I try to login, it says "invalid username". I haven't accesed to gateway and I already did 2 factor y resets o my router, but it keeps saying the same. Any idea? I already usted the factory u/n and passw from instructions. 

1231
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Wi-Fi Warriors
9 months ago
C
The Many
CandyUllThe Many
asked in eMTA - General
Wish to buy Arris Model TG3452

I can't find a model... Arris TG3452.  and I would like to buy.  Help.  I'm tired of renting the modem from TDS for 3 years and I better want to buy it.  but I can't find it on your page.

444
C
The Many
9 months ago
J
The Certified
Joe0797The Certified
asked in eMTA - General
Internet dropping

 Internet will drop out multiple times a day. Its never out long but will constantly do it. When I check the router logs there are a bunch of these messages: ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 375 times     03/04/2024 09:30:30    Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 139 Retries Attempted with Last attempt at Mon Mar  4 09:28:31 2024     03/04/2024 09:30:30    Critical ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 374 times     03/04/2024 09:28:31    Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 138 Retries Attempted with Last attempt at Mon Mar  4 09:26:28 2024     03/04/2024 09:28:31    Critical   

2125
K
The Certified
9 months ago
D
The Many
DaveBeThe Many
asked in eMTA - General
Arris TG2482B and WI-FI MESH - how does it work?

Hi, I have an Arris TG2482B modem and there is a WI-FI MESH option. Do you know how it works and how it is possible to extend this signal using WI-FI MESH?ThanksDavid

942
D
The Many
9 months ago
Z
The Many
zzgolfzzThe Many
asked in eMTA - General
enable Moca on TG 1682

I can’t enable Moca on TG 1682. Why? Thanks 

341
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Wi-Fi Warriors
9 months ago
D
The Many
danwessThe Many
asked in eMTA - General
Model TG3452 wifi password

Hi, so yeah I can't for the life of me change the default password even though it meets the listed criteria why is this happening? The error just says "bad password". Someone please assist..

451
S
Wi-Fi Warriors
9 months ago
J
The Many
jbromleyThe Many
asked in eMTA - General
tg862g/ct firmware update

Does anyone have a download link to update firmware on TG862g/CT.  Also can I plug an external drive into the USB port and have it found on my home network?  I currently don’t see it when I check for connected devices on the router.  Contact me at james_bromley1@hotmail.com

1301
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Wi-Fi Warriors
10 months ago
E
The Many
Eleva42The Many
asked in eMTA - General
TM1602 How to change password?

I just moved in with an elderly relative and need to change the password to something more secure but I have zero information on this old modem. Any help is appreciated

1231
S
Wi-Fi Warriors
10 months ago
A
The Many
A2B
asked in eMTA - General
Unable to login on GUI web portal - TG3452

Hi, I’ve tried in vain to change the admin password. I keep getting invalid password error code. I follow the prompts exactly, at least one upper case character, at least one number, at least one special character, 8 to 20 characters. I contacted Cogeco, who is my internet provider, and they were at a loss - suggested rebooting the router, and trying again. I read some of the queries here, and there’s mention of using the “wizard,” however this only changes the network password. Again, I’m trying to change the default admin password to one of my choosing. Is anyone able to shed some light on how to get this done? Thanks, A2B

992
plemans
Legends
10 months ago
B
The Many
bobioniThe Many
asked in eMTA - General
MEDIACOM COMPATIBLE TELEPHONY

I live in Springfield, MO with MEDIACOM as my ISP. Does anyone know of an ARRIS Modem or any Modem with Telephony that’s compatible with Mediacom? Mediacom, if I contract phone service, is trying to force me to buy their “retail” modem for $199. I’m certain it’s a configuration situation with a non-Mediacom Telephony Modem to make it function.

332
B
The Many
10 months ago
R
The Many
rbwjjrThe Many
asked in eMTA - General
Unable to access GUI web portal on TG1682G

An ARRIS modem model #TG1682G was just installed by my internet provider. I am trying to change the preshared key but cannot log in to ARRIS. I go to 192.168.0.1 I type in admin and the unit password from the modem label but I get the invalid user name or password. So I tried the Preshared key number for the password, still no go. I have no idea what to try next. BTW I tried entering several times just incase I fat fingered a key and still can’t get in. Help, please>

2602
plemans
Legends
10 months ago
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