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eMTA - General

Voice and DOCSIS® Cable Modem

  • 111 Topics
  • 219 Replies
111 Topics
A
The Many
AidenAsher20The Many
asked in eMTA - General
webGUI username and password was changed on DG3270A/NA

Hi so i have a Arris DG3270A/NA router that was given to me and i Can't even logging in the webGUI cuz i think the webGUI credential username and password was changed please reset the webGUI credential username and password to factory default on DG3270A/NA router

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Wi-Fi Warriors
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The Many
wbsubwayThe Many
asked in eMTA - General
Guest Wi-Fi on TM602G/115

How do we enable guest wifi on our Arris router for our Subway restaurant in Whitesboro? Can I do it remotely or does it have to be done in the store? Model is TM602G/115.Thank you!Ashley Mims

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Wi-Fi Warriors
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VivicaisThe Many
asked in eMTA - General
App to set up the DG3450

I have a DG3450 and I’ve downloaded all 3 apps and none of them work with this device. Does anyone know which app to use to manage this device? 

361
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Wi-Fi Warriors
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TRIS11The Many
asked in eMTA - General
Arris NVG578LX - All google speakers now not working correctly

Hi. Really odd one here. I had a new router around 2 months ago. Changed the ssid to match the old one. Been working fine for the last 2 monthsThe last few days they have all being playing up, but I can't understand why.“There is a glitch”, “something went wrong”. “Your device is not set up”(but it is)We have 3 google home, 3 gen 1 minis and 2 gen 2 minis. All playing up.I've removed them all from home, reset them all. Re connected them, but I'm getting the same issues. Router is Arris NVG578LX, ISP is youfibre.I can't see any setting to change in the router. No AP isolation.Any ideas please.

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A
The Many
ADRC008The Many
asked in eMTA - General
Surfboard cm9200 connected without internet

Been without wifi for about a month, my dad hasn't reached out to our provider as far as I know and I'm not sure if the cables leading to the house are alright. The front of the modem has two lights (one for power indication and one for internet connectivity). When working correctly, it should have two solid blue lights. The internet connectivity light (the bottom one) is blinking on and off blue (and has been for about 3 weeks.)We have a splitter setup that splits the coax cable into two that go into the cable box and the modem. I've tried disconnecting from the splitter and going straight to the modem and it still doesn't work. Router appears to be working just fine, and I've already tried rebooting, unplugging, letting the modem and router cool down, anything you can think of. It may be just a problem with our provider but if there's any tips or things I can try it would be appreciated. 

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Wi-Fi Warriors
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The Many
Sharon lThe Many
asked in eMTA - General
can't get into account after locking the internet

So I went into my surfboard central on the app...brought me to the ip address which brought my account up, I disabled the internet/wifi..because u know when kids are home for days and don't help..you give it to them where either hurts lolol..anyways I hurt all of us...I can't get back into the account. The ip address comes up and says I have no internet..well no kidding..I need some help on how to fix all that .Only did that bc the parent section only allows 4 devices to be blocked 

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Wi-Fi Warriors
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The Many
PegathyThe Many
asked in eMTA - General
reconfigure my ARRIS TG1682 to 802:11 BGN

My SONOS speaker won’t connect to my WI-FI.  MODEM is ARRIS TG1682 which has been discontinued, so is no longer supported.  From Sonos I understand it needs to be reconfigured from 802:11AC to 802:11BGN.  Apparently Sonos has upgraded so previous connection no longer works. Any ideas on how to proceed?

251
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Wi-Fi Warriors
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The Many
TR3V0GR86The Many
asked in eMTA - General
I want to change username and password TG2482A but the web page to make the changes dosen´t work

Following the instroctions or even looking on guides on internet but everything takes me to the web page with the ip address, looks like that page is down.I have no other options now...

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Wi-Fi Warriors
A
The Many
a7358887The Many
asked in eMTA - General
Is there an android app so I can control my Arris TG3452A Router Cable Modem?

The Android app store seems sketchy.  I’m located in Canada.  App SURFboard Central is made by Vantiva USA LLC.  100k downloads but not a single review.  Is this the right app?  And does anybody know if it will support my cable modem?  Looking for a quicker way to make adjustments to my kids ipad connections (shut them off when they’re not listening to me LOL!)

561
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Wi-Fi Warriors
B
The Many
BonsateThe Many
asked in eMTA - General
Reset the Wi-Fi name and password

How do I reset my wifi password forARRISD458D

443
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Wi-Fi Warriors
K
The Many
kieramourThe Many
asked in eMTA - General
television suddenly won't connect to network on SBR-AC1200

One of my TV's suddenly won't connect to network..I noticed all the IP address's were at zero..I filled them all in except the 'gateway' section.. where's do I find that. And would that prevent my tv from connecting? Using SBR-AC1200 Wi-Fi router 

141
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Wi-Fi Warriors
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The Many
pringleThe Many
asked in eMTA - General
I need to change my IP address who do i talk to

ive been constantly DDOSed for the past week and i need an ip change who do i email or do i call support? thank you i have a Arris TG1682 with cox.

141
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Wi-Fi Warriors
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The Many
c.bolenThe Many
asked in eMTA - General
Extender to connect with DG3450

I have a DG3450 that sits in my network closet in the middle of the house.  I need to get a network signal out to my shop about 75ft away.  Is there an extender option that would work with the DG3450?

261
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Wi-Fi Warriors
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The Many
snailriderThe Many
asked in eMTA - General
TG2492 cannot handle simultaneously 5G and 2.4G connections

I have the TG2492 device and it appears that it cannot handle multiple computers at the same time, especially when one of them uses 5G and the other one uses 2.4G connection. Currently both channels are enabled. I figured I wanted to update the firmware to see if it fixes the issue, but I cannot find this model anymore on the Arris website…. Is there a way to download the firmware update for this device?Current firmware: 9.1.103GY 

251
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Wi-Fi Warriors
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The Many
CarlsonThe Many
asked in eMTA - General
New replacement model for the TG862

What model does Arris offer to replace an old model TG862. My Xfinity is 500 mb and I must have a standard land line phone connection and WIFI for two tablets. Main computer is hard wired.

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Wi-Fi Warriors
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The Many
ArlenThe Many
asked in eMTA - General
TG3442DE Arris problem only power on

Hi I have problem with my modem Arris TG3442DEOnly power is on i make all troubleshoots but i cant do reset please help

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Wi-Fi Warriors
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The Many
dawiroThe Many
asked in eMTA - General
tg3442 unable to change admin password

I have router Arris TG3442, I’m login to router and trying change password to another, but I got error “Bad password! Please retry with allowable characters and required complexity.”, I’m trying for example password cVdY4uWkdQM! which fit to requirements. Does anyone had the same issue? Do you know how to fix it? 

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rlmiller9The Many
asked in eMTA - General
WPS for my wireless printer on NVG468MA

I don’t for the life of me see this extremely useful button on the routerIs it hidden somewhere?Can someone suggest how to find and or enable or how else to setup a legacy wireless printer. pretty frustrated wtih this.Ray

341
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Wi-Fi Warriors
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The Many
dawiroThe Many
asked in eMTA - General
[TG3442S] Blocked device without parental control setting

Hi, I have some issue. For about 15 min I hadn’t internet access from my laptop, I had connection with router via WiFi but no with internet (other devices had normal connection with internet). I checked router `Parental Control > Reports` and in report from today I can seeDevice MAC:XX:XX:XX:XX:XX:XX 5640 attempts 17/05/2024 17:15:01 Device Blocked  Where `XX:XX:XX:XX:XX:XX` is MAC of my laptop.I have not configured blocking this device in `Parental Control > Managed Devices` settings. Where yet can be configured blocking some devices in router configuration? How to find why it was blocked?    

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The Many
pgale19The Many
asked in eMTA - General
battery for tg4482A

Does my new TG4482 have the Li-ion battery?

211
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Wi-Fi Warriors
V
The Many
vk66The Many
asked in eMTA - General
Can't access GUI web portal, shown as invalid password on TG2482A

Hi, I'm trying to change my Wi-Fi password, and whenever I try to login, it says "invalid username". I haven't accesed to gateway and I already did 2 factor y resets o my router, but it keeps saying the same. Any idea? I already usted the factory u/n and passw from instructions. 

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Wi-Fi Warriors
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The Many
CandyUllThe Many
asked in eMTA - General
Wish to buy Arris Model TG3452

I can't find a model... Arris TG3452.  and I would like to buy.  Help.  I'm tired of renting the modem from TDS for 3 years and I better want to buy it.  but I can't find it on your page.

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The Many
J
The Certified
Joe0797The Certified
asked in eMTA - General
Internet dropping

 Internet will drop out multiple times a day. Its never out long but will constantly do it. When I check the router logs there are a bunch of these messages: ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 375 times     03/04/2024 09:30:30    Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 139 Retries Attempted with Last attempt at Mon Mar  4 09:28:31 2024     03/04/2024 09:30:30    Critical ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 374 times     03/04/2024 09:28:31    Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 138 Retries Attempted with Last attempt at Mon Mar  4 09:26:28 2024     03/04/2024 09:28:31    Critical   

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K
The Certified
D
The Many
DaveBeThe Many
asked in eMTA - General
Arris TG2482B and WI-FI MESH - how does it work?

Hi, I have an Arris TG2482B modem and there is a WI-FI MESH option. Do you know how it works and how it is possible to extend this signal using WI-FI MESH?ThanksDavid

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The Many
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The Many
zzgolfzzThe Many
asked in eMTA - General
enable Moca on TG 1682

I can’t enable Moca on TG 1682. Why? Thanks 

341
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Wi-Fi Warriors
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