eMTA - General

General information for eMTA products

  • 64 Topics
  • 137 Replies

64 Topics

M
The Many
ModemnautThe Many
asked in eMTA - General

ARRIS TG3452 - can't update password even though it meets criteria

can't update password even though it meets criteria, just says bad password.

2
S
VIP
4 months ago
P
The Many
pschafferThe Many
asked in eMTA - General

Upload slow speed on TM 1602A

I’m on Optimum with an Arris router model TM 1602A. Download speed is fine, upload speed a disaster. Re-set both modem and router, nothing same result. Any thoughts, TIA.

1
S
VIP
4 months ago
E
The Many
esailorThe Many
asked in eMTA - General

remote access/management for TG2482 Cable Voice Gateway

Hi, I have received the TG2482 from my internet provider.In the spec sheet it says: remote WebGUI access.How can I access this router remotely from WAN?I have not been able to find anything in the manual or on the locally accessed web interface.Hopefully somebody can help.Thank you in advance.

2
E
The Many
4 months ago
P
The Many
PaulFThe Many
asked in eMTA - General

TM3402A Breaks Ethernet connection after 4 hours. LEDs show Ethernet and Phone OK.

TM3402A activated by the ISP, appears to function normal.After 4 to 6 hours the Ethernet connection cuts off ?Computer is powered down.ISP sent signal to Modem to reboot…..resulting in the ethernet break.Pressing the Reset button, after 15 second a single LED flash….then the unit is dead.Only a power down and up, brings is back to life.Appear help appreciated.

2
P
The Many
4 months ago
S
The Many
sehuanes69The Many
asked in eMTA - General

modem for optimum

What modems works with optimum? I have internet, telephone and cable with optimum 

1
S
VIP
4 months ago
S
The Many
SeinbinderThe Many
asked in eMTA - General

tm3204 for optimum telephone and internet support

I would like to purchase Tm3402 for optimum telephone and internet new and cannot find it anywhere. 

4
plemans
Legends
5 months ago
K
The Many
kristaciaThe Many
asked in eMTA - General

Arris Modl TM402p slow internet speed comcast says it is the device not them

Please help - Comcast says internet speed is fine in their 2 point check, it is something with the devices in the house.  Old Model TM402P , how can we get updates or some way to check if the router/modem is faulty?   

2
plemans
Legends
5 months ago
J
The Many
JulysAngel69The Many
asked in eMTA - General

TG6452 unable to block sites

I have the Arris TG6452, & it was strange that I also had issues after Nov 1st 2023, but I was getting "operation failed" when setting up devices I wanted to block from wifi during specific hours at night. Then, later when I wanted to delete them, I got error message.  So, only thing I could do was to change the time to a couple minutes.  So, I'm guessing it was the firmware update that screwed things up. My ISP (CasCable) in WV had no clue, and I got no help.  I hate to think I must do a factory reset!  I rebooted it several times and also unplugged trying that with no luck. I set up parental controls to block websites, and search terms. So, now I'm afraid if I block a site that later I want to remove, it might not allow, & go to error. Or, even a device. I'm a novice at it. When I access the reports, I'm not sure how accurate they are.  Plus, timestamps don't seem accurate. Trying to block porn sites, I think it helps some. PS. It's not a child's phone, it's an adult using my

1
S
VIP
5 months ago
C
The Many
chemicalscottThe Many
asked in eMTA - General

cannot login to TG3452

I cannot login to my router. I enter admin and password on the router and I get an error message that my credentials are not good. Is there a workaround? I would like to change our network name and password. 

4
S
VIP
5 months ago
F
The Many
francescaccThe Many
asked in eMTA - General

Modem TG1682g not connecting to Wi-Fi, only a year old?

My modem is suddenly not connecting to Wi-Fi. Xfinity confirmed that the issue is not with their service. 

2
F
The Many
5 months ago
U
The Many
unyangThe Many
asked in eMTA - General

Password for TM3402A

I’m trying to access my wifi but don’t know where to find the password.  My IPS (Cox) said to contact the manufacturer.  Thanks.

1
S
VIP
5 months ago
R
The Many
ramblnmnThe Many
asked in eMTA - General

Cable modems with 3 or more telephone lines - TM804

Hello All,Right now in my home I use Optimum cable service.I also have 3 phone lines and at one time Optimum gave me a Arris's modem ( i believe it was TM804) so I had one modem for all 3 different numbers.I was wondering if Arris makes an up-to-date cable modem with the newest technology that would work with my service and supports a least 3 phone ports as well.Any help would be appreciated.Ken 

3
plemans
Legends
5 months ago
K
The Many
KathleenThe Many
asked in eMTA - General

Help with Firmware update TG2482AP2-85

Greetings,I have a question where I can find my TG2482AP2-85 upgrate? i cant find it anywhere even in the Arris Page’s. Its a old model i know.Thanks

2
plemans
Legends
8 months ago
A
The Many
AntheraccountjusttogetananswerThe Many
asked in eMTA - General

Invalid user name or password, or your access has been locked due to multiple failed login attempts!

which is it?

8
A
The Many
8 months ago
A
The Many
AntheraccountjusttogetananswerThe Many
asked in eMTA - General

Cannot login in to modem,

. Wont take user name or password. Did the reset button. Still no go. Please help.

4
S
VIP
8 months ago
A
The Many
aiorr1The Many
asked in eMTA - General

Cannot log-in to TG3452

I was unable to log-in to the router so I did a factory reset and I still cannot log-in.  I have internet, I just can’t access the router to change the password or network names.Any suggestions??Adam

1
A
The Many
8 months ago
O
The Many
obsessionguyThe Many
asked in eMTA - General

Need Help Connecting 2 Arris NVG468MQ Routers Together Bridge Mode

Hey Arris Surfboard Community, need a little help.  I have 2 Arris NVG468MQ routers (Frontier) that I’m trying to connect together to expand the network within my home.  Here is the setup that I have:Main Arris internet modem is connected to WAN of Router 1 LAN of Router 1 is connected to WAN of Router 2 Router 2 is in transparent bridge mode LAN ports of Router 2 deliver internet via ethernet to devices such as PC, DVR, Smart TV, wifi extender Everything works pretty good with this set up for 10-40 minutes and then Router 2 begins to malfunction and will disconnect, connect, disconnect, wifi stops working, then at times will stops working altogetherI was wondering if anyone else has experienced challenges like these and can share or recommend any troubleshooting ideas in order for me to get more consistent performance out of my second router.  I’m wondering if it’s a security issue with Router 1 possibly viewing Router 2 as a foreign object/threat, causing inconsistent performance.  A

1
S
VIP
10 months ago
J
The Many
Jpowe2000The Many
asked in eMTA - General

TG3442s unable to login to GUI

why cant i log in into arris and edit my router , its not letting be use the basic ,admin/password.also im in germany and im supposed to be playing in europe servers, but my router sends me to asia servers in every game. how do i fix this without using a vpn

1
S
VIP
10 months ago
G
The Many
GoldTipuThe Many
asked in eMTA - General

Arris Cable Modem - TG2492S continuously / Intermittently rebooting with Cisco ASA

Arris Cable Modem - TG2492S continuously / Intermittently rebooting with Cisco ASA ScenarioOur ISP recently changed our cable modem to Arris - Model TG2492S - We connected this modem with Cisco ASA  ASA5506,Previous Cisco modem was working perfeclty fine with our Cisco FW.  *** Firewall Details ***Cisco Adaptive Security Appliance Software Version 9.6(1)Device Manager Version 7.6(1)ciscoasa up 16 hours 28 minsHardware:   ASA5506, 4096 MB RAM, CPU Atom C2000 series 1250 MHz, 1 CPU (4 cores)Internal ATA Compact Flash, 8192MBBIOS Flash M25P64 @ 0xfed01000, 16384KBEncryption hardware device : Cisco ASA Crypto on-board accelerator (revision 0x1) Our Issue : Arris modem will keep rebooting (hard reboot) power off and will comes back after 2 - 3 min . Modem  will work for few min and will start rebooting again . Sometimes, It will stay up for next 10 - 15 min and the moment we will start accessing our network from outside the modem will reboot . and we will lose connection .  Here is public I

3
G
The Many
10 months ago
U
The Many
Unknown75The Many
asked in eMTA - General

update

How to update arris TG2482 router?

1
plemans
Legends
10 months ago
E
The Many
eaz665The Many
asked in eMTA - General

Arris TG3442s

My internet provide changed my modem from Arris  SBG7580-AC to Arris TG3442s modem now have a NAS drive which I used to connect to it via VPN and cannot connect. Tried port forwarding, DMZ, mac brigding but still cannot connect to it.

1
S
VIP
11 months ago
M
The Certified
msetzeriiThe Certified
asked in eMTA - General

Uncorrectables with MODEL: TM3402A

Seeing large number of correctable and uncorrectable errors when accessing cable modem.Not sure what would cause these.Access cable modem info using 192.168.100.1and have setup a script that captures info every 30 minutes.#!/usr/bin/bashwhile :dowget2 http://192.168.100.1/cgi-bin/status_cgi --no-check-certificatesleep 1800donehave another script that extracts data into a spreadsheet, and then note changes in max errors from each 30 minute block.Latest results With comparison date of different blocks looking like this. Looked for info on what powerlevels and other things should be.Saw one thing saying the powerlevels should be between 15 and -15?Was getting numbers lower than -15, so disconnect everything but cable modem, and got power level numbers to sometimes have levels in positive range and under -10. But even then would see these correctable and uncorrectable numbers spike at time.Don’t know if these are normal or not. Occasionally have lost network access and rebooting modem brin

5
M
The Certified
11 months ago
R
The Many
Raul sotoThe Many
asked in eMTA - General

historial

 Como encuentro o puedo acceder al historial del modem arris tg1652a de los dispositivos que se han conectado a la red wifi 

2
plemans
Legends
1 year ago
N
The Many
NathanMcCrearyThe Many
asked in eMTA - General

Arris TG3452A Packet Loss Issues

As of recent me and my family have been finding our Arris TG3542A has been producing tremendous amounts of packet loss and I am unsure as of what to do with it. I have been unable to find anything helpful on the internet in my countless hours of research and we are supposed to be getting 1000+ mbps but we only get 20-40 mbps. Please help. 

1
S
VIP
1 year ago
V
The Many
VinsmokeJesusThe Many
asked in eMTA - General

TG2482A i can't find any update for my device.

I try to access the configuration of my router, and everything is in order, the problem is that I cannot access its advanced configuration, the option simply does not appear or it appears in a gray box, I cannot change anything, I can only access the basics and I need change some settings in the "Advanced" section, I think it's because the firmware is not updated and I can't find information about it. I hope someone can help me, thank you very much for your time.

1
S
VIP
1 year ago
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