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eMTA - General

Voice and DOCSIS® Cable Modem

  • 93 Topics
  • 180 Replies
93 Topics
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The Many
snailriderThe Many
asked in eMTA - General
TG2492 cannot handle simultaneously 5G and 2.4G connections

I have the TG2492 device and it appears that it cannot handle multiple computers at the same time, especially when one of them uses 5G and the other one uses 2.4G connection. Currently both channels are enabled. I figured I wanted to update the firmware to see if it fixes the issue, but I cannot find this model anymore on the Arris website…. Is there a way to download the firmware update for this device?Current firmware: 9.1.103GY 

191
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Guardians of the Gateways
3 months ago
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The Many
CarlsonThe Many
asked in eMTA - General
New replacement model for the TG862

What model does Arris offer to replace an old model TG862. My Xfinity is 500 mb and I must have a standard land line phone connection and WIFI for two tablets. Main computer is hard wired.

101
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Guardians of the Gateways
3 months ago
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The Many
ArlenThe Many
asked in eMTA - General
TG3442DE Arris problem only power on

Hi I have problem with my modem Arris TG3442DEOnly power is on i make all troubleshoots but i cant do reset please help

844
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Guardians of the Gateways
4 months ago
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The Many
dawiroThe Many
asked in eMTA - General
tg3442 unable to change admin password

I have router Arris TG3442, I’m login to router and trying change password to another, but I got error “Bad password! Please retry with allowable characters and required complexity.”, I’m trying for example password cVdY4uWkdQM! which fit to requirements. Does anyone had the same issue? Do you know how to fix it? 

12558
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The Many
4 months ago
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The Many
rlmiller9The Many
asked in eMTA - General
WPS for my wireless printer on NVG468MA

I don’t for the life of me see this extremely useful button on the routerIs it hidden somewhere?Can someone suggest how to find and or enable or how else to setup a legacy wireless printer. pretty frustrated wtih this.Ray

281
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Guardians of the Gateways
4 months ago
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The Many
dawiroThe Many
asked in eMTA - General
Configure the parental control to block devices on [TG3442S]

Hi, I have some issue. For about 15 min I hadn’t internet access from my laptop, I had connection with router via WiFi but no with internet (other devices had normal connection with internet). I checked router `Parental Control > Reports` and in report from today I can seeDevice MAC:XX:XX:XX:XX:XX:XX 5640 attempts 17/05/2024 17:15:01 Device Blocked  Where `XX:XX:XX:XX:XX:XX` is MAC of my laptop.I have not configured blocking this device in `Parental Control > Managed Devices` settings. Where yet can be configured blocking some devices in router configuration? How to find why it was blocked?    

552
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The Many
4 months ago
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The Many
pgale19The Many
asked in eMTA - General
battery for tg4482A

Does my new TG4482 have the Li-ion battery?

101
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Guardians of the Gateways
6 months ago
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The Many
steveroyThe Many
asked in eMTA - General
MoCA setting disables itself after every modem restart - TG3452A

Hello everyone. The MoCA configuration on my Arris TG3452A modem keeps going back to disabled after a restart. So every time an outage or anything happens that restarts the router, I have to go to the only part of the house where WiFi works, log into the device, and re-enable it so the extenders work again. If I’m not home, then everyone is up in arms. We work from home, so that’s a problem.Does anyone have a clue why this setting would switch itself off on a restart?The thing I’ve had this modem router for years and it used to retain its MoCA configuration just fine. For some reason this problem started a few months ago when we switched to a faster service tier. I can’t say it’s the cause of it, but it coincided with it. I’m wondering if a firmware update introduced the issue.Two people at my ISP said it must be a faulty unit. They swapped it for a new one. I just tested it by simply restarting it (not resetting it, just restarting) from the web interface. Same problem.A third person

621
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Guardians of the Gateways
6 months ago
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The Many
vk66The Many
asked in eMTA - General
Can't access GUI web portal, shown as invalid password on TG2482A

Hi, I'm trying to change my Wi-Fi password, and whenever I try to login, it says "invalid username". I haven't accesed to gateway and I already did 2 factor y resets o my router, but it keeps saying the same. Any idea? I already usted the factory u/n and passw from instructions. 

1201
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Guardians of the Gateways
7 months ago
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The Many
CandyUllThe Many
asked in eMTA - General
Wish to buy Arris Model TG3452

I can't find a model... Arris TG3452.  and I would like to buy.  Help.  I'm tired of renting the modem from TDS for 3 years and I better want to buy it.  but I can't find it on your page.

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The Many
7 months ago
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The Certified
Joe0797The Certified
asked in eMTA - General
Internet dropping

 Internet will drop out multiple times a day. Its never out long but will constantly do it. When I check the router logs there are a bunch of these messages: ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 375 times     03/04/2024 09:30:30    Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 139 Retries Attempted with Last attempt at Mon Mar  4 09:28:31 2024     03/04/2024 09:30:30    Critical ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 374 times     03/04/2024 09:28:31    Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 138 Retries Attempted with Last attempt at Mon Mar  4 09:26:28 2024     03/04/2024 09:28:31    Critical   

2045
K
The Certified
7 months ago
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The Many
DaveBeThe Many
asked in eMTA - General
Arris TG2482B and WI-FI MESH - how does it work?

Hi, I have an Arris TG2482B modem and there is a WI-FI MESH option. Do you know how it works and how it is possible to extend this signal using WI-FI MESH?ThanksDavid

702
D
The Many
7 months ago
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The Many
zzgolfzzThe Many
asked in eMTA - General
enable Moca on TG 1682

I can’t enable Moca on TG 1682. Why? Thanks 

341
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Guardians of the Gateways
7 months ago
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The Many
danwessThe Many
asked in eMTA - General
Model TG3452 wifi password

Hi, so yeah I can't for the life of me change the default password even though it meets the listed criteria why is this happening? The error just says "bad password". Someone please assist..

401
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Guardians of the Gateways
7 months ago
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The Many
jbromleyThe Many
asked in eMTA - General
tg862g/ct firmware update

Does anyone have a download link to update firmware on TG862g/CT.  Also can I plug an external drive into the USB port and have it found on my home network?  I currently don’t see it when I check for connected devices on the router.  Contact me at james_bromley1@hotmail.com

931
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Guardians of the Gateways
7 months ago
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The Many
Eleva42The Many
asked in eMTA - General
TM1602 How to change password?

I just moved in with an elderly relative and need to change the password to something more secure but I have zero information on this old modem. Any help is appreciated

1101
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Guardians of the Gateways
7 months ago
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The Many
A2B
asked in eMTA - General
Unable to login on GUI web portal - TG3452

Hi, I’ve tried in vain to change the admin password. I keep getting invalid password error code. I follow the prompts exactly, at least one upper case character, at least one number, at least one special character, 8 to 20 characters. I contacted Cogeco, who is my internet provider, and they were at a loss - suggested rebooting the router, and trying again. I read some of the queries here, and there’s mention of using the “wizard,” however this only changes the network password. Again, I’m trying to change the default admin password to one of my choosing. Is anyone able to shed some light on how to get this done? Thanks, A2B

992
plemans
Legends
8 months ago
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The Many
bobioniThe Many
asked in eMTA - General
MEDIACOM COMPATIBLE TELEPHONY

I live in Springfield, MO with MEDIACOM as my ISP. Does anyone know of an ARRIS Modem or any Modem with Telephony that’s compatible with Mediacom? Mediacom, if I contract phone service, is trying to force me to buy their “retail” modem for $199. I’m certain it’s a configuration situation with a non-Mediacom Telephony Modem to make it function.

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The Many
8 months ago
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The Many
rbwjjrThe Many
asked in eMTA - General
Unable to access GUI web portal on TG1682G

An ARRIS modem model #TG1682G was just installed by my internet provider. I am trying to change the preshared key but cannot log in to ARRIS. I go to 192.168.0.1 I type in admin and the unit password from the modem label but I get the invalid user name or password. So I tried the Preshared key number for the password, still no go. I have no idea what to try next. BTW I tried entering several times just incase I fat fingered a key and still can’t get in. Help, please>

2212
plemans
Legends
8 months ago
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The Many
ByReakzzYTThe Many
asked in eMTA - General
TG2492 VPN Connection

Hello, I have a Proxmox server and a Wireguard running on it. I want the router to connect to the VPN from the server and all the traffic to go through it.I have an Arris router TG2492.Thank you for your help

311
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Guardians of the Gateways
8 months ago
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The Many
ALBaumThe Many
asked in eMTA - General
Out of Stock TM3402 DOCSIS 3.1 Telephony Modem - Optimum

Does anyone have any idea when the TM3402 DOCSIS 3.1 Telephony Modem - Optimum will be back in stock? And is there another modem that I can buy that is compatible with Optimum service in Suffolk County, NY? Thanks!

983
plemans
Legends
8 months ago
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The Many
devinh689The Many
asked in eMTA - General
TG3452A slow internet download and upload speed

its not giving me what im paying for 1000mbps instead im getting under 1mbps

591
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Guardians of the Gateways
8 months ago
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The Many
PitmooseThe Many
asked in eMTA - General
modem TG1682G unable to login the GUI web portal

I have been trying to reset the admin login and password with no success. I have held the reset button on the back for up to 1 minute  

821
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Guardians of the Gateways
8 months ago
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The Many
DryThe Many
asked in eMTA - General
Activate USB on Arris TG3452 modem/router

After stumbling around for a week and three chats with WOW, in the last chat I was told the USB on the router is not active.  I would like to use it for NAS.  I am believing, from the instances of trial and error, that it is a firmware issue and hopefully there is a series of commands that can activate this port. 

1512
plemans
Legends
8 months ago
R
The Many
renescherrerThe Many
asked in eMTA - General
unable to change the Wi-Fi password

I could not change the default password: i tryied the following as a new pwo-wfft[WDsyD19so i think all password rules are okthanks for help   

2155
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Guardians of the Gateways
9 months ago
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