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DOCSIS 3.0 and 3.1 cable modems

1431 Topics

DougsmarrThe Many

cannot get the internet to work on my tv

Can’t get my device to connect to the internet

29 minutes ago

ZerimarasThe Many

asked in SB8200

4.5-year-old SB 8200 - intermittent issue and suggestion to buy new product.

Howdy folks, I have an SB 8200 that has been working great for 4 years, but over the past 6 months or so it has been dropping connection semi-regularly. After Googling that the unit should last 2 - 4 years I figured mine must be at the end of its lifecycle. If that is true, what should I replace it with? It still seems to be rated highly. I'm not very IT sophisticated although my whole house is smart tech equipped. I use Cox Coaxial gig speed for my internet. Any suggestions for replacement make and model would be appreciated. Thx

142

4 hours ago

RobTuckThe Many

asked in SB8200

Unable to access the GUI web portal on SB8200

Can any of you having problems accessing the 8200 even access its built in mini-webserver?There is no combination of IP addresses and methods suggested that will work. All I ever get is are “not responding” and “time out” messages from the browser. (The same browser that accesses the router with no issues.)This Modem is new and works perfectly but I need to see my bonding parameters because the cable company is having challenges in my area and needs feedback from my end. Their tech support said that Arris Modems are famous for being inaccessible for unknown reasons. Has anyone had success with a method not already suggested above? Thanks.

212

5 hours ago

ordernotreceived33The Many

asked in S33 | S34

I ordered an S33 from shop.surfboard.com but received no email about order

I placed an order from the official store and the only email I got from ARRIS was an email asking me to review the S33 modem I haven’t even received. I don’t have an order number or a way to track the shipment. Is there some type of customer service I can contact to ask about the status of my order? surfboard.com/support just 404s.

18 hours ago

angermdThe Many

asked in S33 | S34

S33v2 amber light with intermittent white/green light, buzzing

TLDR; If your S33 isn’t working to connect to the internet, the modem itself is buzzing, the light cycles between amber for a while then a quick change to white/green and then off only to restart the cycle, you may just need a new power adapter to get it to work again. I’ve looked through several posts of the same problem I was having starting today. The modem was buzzing and there was a constant cycle of the lights no matter what I tried. The amber light was on for about 7-10 seconds and then flipped to a white/green light for a second or two before turning off and then restarting the cycle of amber, white/green, and off. Things I tried to get it to work include disconnecting and reconnecting the power to the unit, confirming that my internet service provider (Xfinity) had no reported outages, removing the coaxial cable, and attempting to reset the whole modem. When I tried resetting the modem with the reset button on the bottom, nothing happened regardless of how long I held the rese

131

19 hours ago

Tbrown2210The Many

asked in Modem - General

Online, but wifi blinking wont connect

My arris Modem has both green lights on, the WiFi is blinking however and my devices recognize the network but can’t connect to internet. I’ve cycled multiple times and reset. Any tips? Been out all day

19 hours ago

SueAThe Many

asked in S33 | S34

Opening ports on S33 to allow for AT&T cell booster

Hi,I have unfortunately terrible cellular service with AT&T at my home and am evaluating options. AT&T has given me a cell booster and I am trying to connect it, and have been instructed by AT&T that I have to open the following UDP ports of the modem to allow the booster to activate: UDP / 500 IPSec port, UDP / 4500 IPSec port, Emergency Services Protocol (ESP) 50, and UDP 123 NTP port (timing synch). Initially, AT&T said my internet provider had to enable this, but I own the modem (not Xfinity, my internet provider). I seem to be unable to talk live to an ARRIS rep to resolve this. Does anyone have advice? Thank you!

213

3 days ago

Craig JamesThe Many

asked in Modem - General

Unable to connect wireless security camera

Recently switched ISP’s, and got new ARRIS modem router. Have two outdoor security cameras - both SimpliSafe and wireless.Switched ID and password of router to new ones. Was able to connect one security camera. Was not asked for password. Tried connecting other security camera, got asked for password, entered it, and got response that password not correct. Really strange.

3 days ago

LeoHeffronThe Many

asked in Modem - General

How can I connect my label printer to my arris surfboard if there is no WPS button on my surfboard

I sell clothes online and I recently returned to school, and I have a ARRIS modem here at school. I was able to connect my label printer during the fall, but I am not able to connect them anymore.

4 days ago

batman 98273The Many

asked in S33 | S34

S33 keeps dropping internet

Our S33 cable modem is less than a year old. It keeps losing Wave Cable/Astound internet connection while using an Arris NVG578HLX WiFi router. The S33 has already crapped out twice today, and it's getting worse. Now I get an intermittent “Privacy Warning: This device is blocking encrypted DNS traffic. The names of websites and servers your device access on this network may be monitored and recorded by other devices on this network."What's wrong and how do I fix it?

211

4 days ago

blovattThe Many

asked in Modem - General

Order # RMA-43071

I’ve been charged for not sending in my return, but the unit is still in route and should be delivered tomorrow. The tracking number is below. Since I shipped the unit well within the required timeframe and cannot control how long the shipping takes, I expect to receive refund of the money I was charged once the unit arrives - please confirm. Tracking info UPS:1ZHF78959020578454

4 days ago

ML37701The Many

asked in Modem - General

No customer support on Saturday!

“Chat hours: Monday – Saturday from 7 AM – 7 PM Pacific Time”this is on their customer support page, right now it’s 8 am on Saturday, but the chat is unavailable! Also, they don’t list their phone number on their website (basic information for a legit company, why you hide it?), I had to google to find the number, needless to say, no one was working, and the voice message kept telling me “our chat support is available from Monday to Saturday! It’s a big lie!

261

4 days ago

sclayton1813The Many

asked in Modem - General

Compatability of SB 6120 and BGW 210

I have a BGW 210 with AT&T. Will it be compatible if used in place of a SB 6120 for Spectrum?

5 days ago

ToyrunnerThe Many

asked in SB8200

Second port is not working on SB8200v3

I have my new SB8200v3 modem and I noticed there are two ports only. The top port is no problem, but does the bottom port even work? And if it does, how do you get it to work and what can it do?

1074

5 days ago

CreepyjoeThe Many

asked in S33 | S34

S33 showing solid white light, what does this mean?

We recently started a home project and needed to cut the power off from the breaker. The router/mesh system were both plugged in when we flipped the breaker to turn off the power. Once we flipped the breaker back on, the router now shows a solid white light. There’s nothing in the owners manual depicting what a white light means. If it’s useful information, we use a deco mesh system (AX3000) that is currently showing red, which indicates it cannot connect to the WiFi. How do I get my WiFi working again?? I’ve tried: resetting the router (unplugging, pressing little reset button on the bottom), resetting the mesh system, replacing the power cord, and nothing works.

181

5 days ago

surfboarddudeThe Many

asked in SB8200

Can't contact ARRIS - chat, phone - within open hours ? - Sb8200

Cox Cable came out, my Arris SB200V.3 modem died, shows I bought it along with modem install at BB a few months ago - chat is not working on ARRIS site, found phone nbr for ARRIS cs and no answer - need to find our more about warranty and ability to return defective one. Headed down to BB now to buy a new modem. Very disappointed in the ARRIS “support” -

182

5 days ago

AtbarlowThe Many

asked in SB8200

SB8200 connected with Xfinity, I no longer have 2.4GHZ acce3ss

How can we activate the 2.4GHZ on the SB8200 with Xfinity? I just bought the device and cannot connect some of my devices. Thank you for your help in advance

joe76The Many

I just got setup with Xfinity tech support replaced out SB6190 for S34. Everything works on the modem to PC but when adding to my router it will not connect. Thoughts? I have a Firewalla Gold and I have deleted the network and rebooted all setup with DHCP. Trying to avoid factory reset too many rules created on my network. thanksjoe

YmyTheTulipThe Many

i have had 2 SB8200’s and neither one would ever show docsis 3.1 and with several phone calls and house visits from techs they said nothing was wrong on their end but as soon as they hooked up “their Modem” it instantly showed docsis 3.1 with the blue lights… could i really have 2 bad 8200’s or is that their way of getting me to rent their equipment?

472

7 days ago

ValleyThe Many

asked in SB8200

sb8200 compatibale with xfinity

So I just got an Sb8200. Apparently Xfinity is telling me it’s not compatible even though on their website it says it supports it. Can anyone confirm if this is true?

Mike TThe Many

I have a SB8200 with a net gear router. I am experiencing very slow speeds with my Xfinity account. I have a 500mbps account. Xfinity says there is no problem coming in to the house. I was wondering how I could tell if it was my modem on my router that is only giving me about 10 MBPS?

121

8 days ago

SwipmechThe Many

asked in SB6183 | SB6190

hook up to star link with SB6190

I have Starlink set up in my barn that is approximately 150 ft from my house. I ran a RJ45 cable from the Starlink modem to the house. Will the Arris SB 6190 work to bring the internet to the house? Note there is no coaxial cable just the Ethernet RJ 45 from Starlink to SB 6190

122

8 days ago

DarthThe Many

asked in S33 | S34

Can Arris support provision a modem for an ISP?? - S33

Wondering, can Arris support configure their (MINE) modem for say Comcast, to work on their network?

164

8 days ago

Valden44The Many

asked in SB8200

SB8200 power light turns off every 10 seconds

My SB8200 power light turns off every 10 seconds and when it turns off the upload link light turns on for one second. This then repeats endlessly. I've tried hiding thr factory reset button for more than 10 seconds and nothing happens. I've called my ISP and they can't ping the modem. I've tried unplugging the coaxial, moving it to a different outlet, unplugging the ethernet and nothing seems to change it.I've had the modem for 1.5 years and it's only happened one other time but the ISP was able to fix on the call.Any thoughts here?

193

8 days ago

DarthThe Many

asked in S33 | S34

S33v3 modem mac id doesn't match model id at comcast, getting error TVL-11

Hello, after many hours working with comcast and missed sleep trying to provision my new S33 modem, I had a thought to log into it but couldn't. So I factory reset the S33 & was then able to connect. Looked at log & see a critical error TVL-11. Basically, saying the MAC id doesn't match the model in comcasts system saying its something other than the S33. So, when they send signal to provision it, it fails. How can mac id & model be different. Tried calling modem support but they are not open yet. Has anyone seen this before? Is there a fix besides returning it & posting a very negative review?

233

8 days ago

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