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Modems

DOCSIS 3.0 and 3.1 cable modems

1541 Topics
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The Many
SurfberryThe Many
asked in SB6183 | SB6190
SB6183 Intermittent connection

My internet drops out intermittently (usually for a few seconds at a time, but VERY often). I’ve power-cycled both router and modem. I checked and have the latest firmware upgrade for my router. How can I explore to see if I could be having a problem with my modem? Thanks for your advice!

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The Many
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sukstobejbThe Many
asked in S33 | S34
Request RMA, defective S33

Doesn’t seem to be an easy way to request RMA.Surfboard S33v2, already registered, amazon purchase less than 2 years ago.Spectrum internet, lost connection, multiple power offs and tried reset button.When powering on, green light immediately comes on and stays on, doesn’t blink or appear to attempt to connect to spectrum.  Multiple reboots same result.Purchased new S33 and quickly activated new modem and new modem is working fine.Request replacement on old defective S33.

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Wi-Fi Warriors
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The Many
NrightinheadThe Many
asked in S33 | S34
S34 Xfinity says it does not support it

Spent a lot of time on this and you have no number to call, not starting out well.  Xfinity says they do not support the s34.

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Wi-Fi Warriors
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salubryanThe Many
asked in Modem - General
How do I disable parental rewards?

How do i disable parental rewards. I just want to block the Internet based on time of day.

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roguebearThe Many
asked in S33 | S34
Arris S34 Web Manager Locked Out

I am beyond frustrated here. To preface, I have the worst ISP possible - Zito Media. I honestly feel like Zito is the culprit but they refuse to provide any useful information. I own this modem and intentionally bought it so I could drop the rental Zito modem. I want to access the web manager to alter settings as needed. However, I cannot get into my modems manager. 192.168.100.1 just gives me a “hmm...can’t reach this page” message. Ipconfig tells me my default gateway is 192.168.4.1 (which doesn’t work either of course). I tried to reset the modem and for a very brief 2 minutes I was able to get into the manager but as soon as it reconnected to my ISP the manager connection terminated and displayed the “hmm...can’t reach this page” message again. Please help!

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Wi-Fi Warriors
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apoe9365The Many
asked in S33 | S34
only getting partial web manager on S33

Any ideas?

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plemans
Juggernaut
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abtahimThe Many
posted in SB6183 | SB6190
Understanding Event Logs

does anyone understand the following from an event log:  

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The Many
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diittoThe Many
asked in S33 | S34
Older surfboard (DOCSIS 3.0) (SB6141) and how it supplies a valid IP to my ASUS router??

I am about to replace my outdated SB6141 Cable Modem (Xfinity is the ISP) with a new S34 Arris cable modem.  But before I make the swap, I need to try to understand what happened yesterday….  The SB6141 lost connectivity and it spent hours booting successfully through “Power”, “Receive” and “Send” but then when it got to step 4, the “online” connection, it would flicker a lot with the blue activity light flicker a lot too…. Appeared to me it was trying to talk to my ASUS router (model # RT-BE88U) but was having no success…. It would try for a while and then do a reset and start over…. Did that maybe 100 times…. I then unplugged the router by unplugging the Ethernet cable at the back of the modem…. It then booted and came up to fully booted in no time at all…. Whoa…. Doesn’t like the router…. But it has connected to it many time over the past few months since I bought this new ASUS router…. Had an Apple router on this system before and it worked for nearly 10 years with this same, old c

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CoyoThe Many
asked in SB8200
Firmware update on sb8200

I called my provider and the firmware update failed. Is there another way to update the firmware. 

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plemans
Juggernaut
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Smores114The Many
asked in Modem - General
Charged for Returned Item

I recently returned an item that was under warranty, for an exchange of a new item. I chose the option that would have Arris ship the item immediately, and they would put a credit hold on my card while they awaited shipment of the defective item.  I returned the defective item immediately, and have shipping confirmation from UPS that it was delivered to their returns address. The delivery of the return took place well before the held charge would go through on my card, and yet I was still charged for this. I am unable to activate live chat for some reason, and the phone service is currently after hours. Has anyone else experienced this and/or how was could this be resolved?

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Wi-Fi Warriors
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Jennifer McDowellThe Many
asked in S33 | S34
wonky internet

I have called my internet provider. Tech has been to house. Restarted modem. Still, the internet goes on and off. Blue light. Says it’s on. But, no devices work using wifi. Modem only 1 year old. Suggestions?

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Wi-Fi Warriors
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JEBakerThe Many
asked in SB8200
location services for Surfboard Central app on iphone

I don’t see Surfboard central app in Location Services to allow Surfboard central app to connect to my iphone

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Wi-Fi Warriors
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BonScott1215The Many
asked in SB8200
Moden SB8200 died

I tried going to the support site and entering my serial number, but it keeps saying “We were unable to locate your serial number”   I’ve only had the modem for a year and a few months. I need a way to contact to get a refund because it is supposed to have a 2 year warranty. I have tried all the trouble shooting tips I could find online. When its plugged in I only have the power light turn on and nothing else.

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Wi-Fi Warriors
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The Many
RichmarkoThe Many
asked in Modem - General
No internet

Modem does not appear to be powered up.  No lights on modem.  No internet. Last night we had some power outages.   Could that have caused the problem?  What do I do?Any help appreciated,Rich Markovich

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kwoolfendenThe Many
asked in Modem - General
DOCSIS 3.0 Cable Modem &WI-FI Router

I am thinking having Spectrum as my Internet provider and they provide a modem but I was wondering if my existing equipment is compatible  SurfboardDOCSIS 3.0 ( SBG6950AC2 )Any thoughts would be grateful  

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LesterFish2213The Many
asked in Modem - General
Changing name and password

I can’t log in on the central app. Can I start over?  I’m finding this whole thing very confusing 

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Wi-Fi Warriors
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The Many
georgeandebloisThe Many
asked in Modem - General
need to access firewall settings

How do I access firewall settings to remove firewall so that LTE Network extender will work

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Wi-Fi Warriors
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L5300The Many
asked in SB6183 | SB6190
SB6183/ Modem is not connecting for internet access

I just moved to my apartment...my modem is still not connecting to the router. My service is with cox but the equipment is not (they were bought separately)...I talked to cox already about connection they did their part. I have a TP-LINK ARCHERC59 AC 1350 (ver 2.0) router (it's has 7 lights on the front)...1st 3 lights are soild [power/2nd/internet/{4-7 space ship/ethernet/trident/ wps-no light/not on/not soild }]. I already tried the off/on methods with both equipment (did not work)...my Modem is an ARRIS SB6183...it's was working fine at the old place...I can not access the status page on TP- Link. Can anyone help? 

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Wi-Fi Warriors
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Pop19622The Many
asked in S33 | S34
intermittent connectivity

I have no wi-fi, Xfinity verified service is working. After repeated reboots of Arris Surfboard, cable tv ( direct connected to Arris) sometimes works. Wi-fi does not connect. Direct connect to laptop computer does not connect to internet. Help?

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Wi-Fi Warriors
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Edwin RinconThe Many
asked in S33 | S34
nombre de usuario S33

No me aparece mi nombre de usuario

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Wi-Fi Warriors
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andrews1434The Many
asked in S33 | S34
S34 IP address configuration setting

Is there a way to change the IP address on an S34 Cable Modem?

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Wi-Fi Warriors
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matric1The Many
asked in S33 | S34
No lights- S33v2

I just received my S33 today. Yet, when I plugged it in there isn’t a single light that is on.

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Wi-Fi Warriors
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The Many
thedjsinsThe Many
asked in S33 | S34
S33 missing OFDMA Upstream channel

This has been ongoing for a long time now, just now doing research though. Had Xfinity re-provision twice and also reset to factory settings with no luck, they told me they see OFDMA on channel 43 but I’m not seeing it on my end at all, will post the logs of the boot up and provision. Cannot exceed 40 Mbps upload and very random download speeds as well. Any help is appreciated!Event Log 

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plemans
Juggernaut
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The Many
ZoellaThe Many
asked in SB6183 | SB6190
surfboard SB6183 - unable to locate wifi name and password

Hello! I just switched over from Xfinity but I can’t connect to the wifi. The WiFi name and password is not located on the box. How do I find it? I need it asap I have school work I need to do. 

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Wi-Fi Warriors
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The Many
KTDILLON53The Many
asked in S33 | S34
Recently purchased S34 ,CORRCT CABLE MODEM with wifi feature.

About a year ago we  were told our cable modem, model SBG7600AC2,  was obsolete and would need to be replaced. We have two computers, some TV’s and a couple of tablets as part of our home network.   We just recently decided to swap it out with an S34. When I looked at the package, I noticed the box says  we need a WI Router for whole home networking. This leads me to believe I bought the incorrect cable. If so what version would be best to purchase? 

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plemans
Juggernaut
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