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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 833 Topics
  • 2,132 Replies

G34/G36 Announcement (2)

834 Topics
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The Many
menzie85The Many
asked in G34 | G36
Unable to log in to G34

Getting this message. Is there a work around?The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.

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plemans
Juggernaut
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jimmya57The Many
asked in G34 | G36
g34-g36-64/can-no-longer-login-to-surfboard-router-g34-1110#comments

I have the same problem as listed here that was closed… there was no solution listed.. Does Arris just ignore there issues?? Does anyone have a solution to this problem???

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SusanhartThe Many
asked in G34 | G36
canon mg6821 will not connect to g36 via wifi

I just got off cable and have internet thru Xfinity. My printer connected fine to Wi-Fi before. Now I have this new combination modem and router and it won’t connect. I have another printer in another room that connected fine. That was an HP printer.

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Wi-Fi Warriors
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The Many
cbmsrrrtThe Many
asked in G34 | G36
cannot connect Acurite Connect to Arris G34

I cannot get my Acurite Connect to connect to the Arris G34 - the ethernet light will not come on either device. I have changed the cord and checked the settings- help, please?

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saady2sThe Many
asked in G34 | G36
Guest Network Secure on G34 Modem/Router?

Hello, I have enabled guest wifi network on my G34 Arris modem/router (2in1) . I read in documentation for this modem that its is seprate from my main network. However I don’t see any information other then enabling and disabling the guest network. Is the guest network is really separate from my main network? Is it secure , lets assume I will have stranger connecting to this guest network.

381
plemans
Juggernaut
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NateBThe Many
asked in G34 | G36
How to Set Up VPN on G36

How do you set up a VPN with a G36?

971
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Wi-Fi Warriors
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alpalmerThe Many
asked in G34 | G36
G36 -blocking scanner

I have just installed a G36 to replace an old Linksys. Everything is working fine except my vuescan scanning software. It cannot find my Canon MB5120. Everything else is the same. I have a Dell G15 computer running Windows 11. Everything up to date. Everything is the same except the router. I have other scanner software that finds the scanner and works fine. The author of the vuescan software says that the router is blocking access for the software but offered no additional help. I have a little knowledge and experience with computers but don’t know how to go about fixing this.

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Wi-Fi Warriors
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thenewhaThe Many
asked in G34 | G36
G36 Apple Device Workaround

So here’s a bit of weirdness. Just bought a G36 and everything seemed fine. I gave the “Primary Home” 2.4GHz and 5GHz SSID’s the same names and passwords as the old modem, so all my devices should all automatically connect without having to select a new network and enter passwords. Or so I thought. After a few minutes I realized all my PC’s and Ring devices were connected and sending/receiving data, but none of my Apple devices were. They showed as connected to the old (same as new) SSID names, but no data. This was simultaneous with my PC’s and Ring devices sending/receiving data. I tried forgetting the networks and re-entering passwords on the Apple devices, nothing worked. Out of desperation, I tried using the two “Guest” SSID’s and all the Apple devices connected with data. I honestly don’t know or understand why it worked, but it did. Just thought I’d share.

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cullendale227The Many
asked in G34 | G36
how do i connect my tv's to the internet with G34

how do i connect my tv's to the internet and i have the G34 docsis 3.1 wi-fi cable modem

201
plemans
Juggernaut
G
The Certified
Golf1
asked in G34 | G36
web page access on G36

To get the wifi portal do you have to be using the wifi?

857
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Rockstar!
D
The Many
DtrudnakThe Many
asked in G34 | G36
G36 SBC app

I just purchased g36 and unable to download app. Says does not support my phone

6918
plemans
Juggernaut
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jemarshallThe Many
asked in G34 | G36
Add additional wifi modem to SBC - G36

I currently have an SBG7600 wifi modem in my SBC in a second home. I’m trying to set up a G36 in my main home through the app. When I try to add a device my G36 is not listed as a selection. Can anyone shed some light on this issue? Thank you

222
plemans
Juggernaut
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The Many
LAW123008The Many
asked in G34 | G36
First time activation on surfboard G34

Tried to register modem with internet provider and they said they couldn’t find it in their end and I needed to contact manufacturer. Saturday and can’t get on live chat. Is there anything else we should try on our end so we don’t have to wait for customers support until Monday?

421
plemans
Juggernaut
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The Many
RanishikawaThe Many
asked in G34 | G36
Problem with surfboard central and privacy settings - G34

Trying to install G34 modem. IPhone 15 ProMax, IOS 18.2. When at the “Grant access permission..”, I cannot find the App under Location settings to allow access. I find information under location networks but not to allow access. There is not an icon on my phone. I cannot get past this page to install the modem. The light on the modem is “flashing blue”. When I attempt to scan the code to download Surfboard Central, it opens the APP bet cannot get past ate allow access page to install the modem. Any help to install the APP would be of help.

221
plemans
Juggernaut
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jimmytThe Many
asked in G34 | G36
Extending G34 Wi-Fi to Garage Outbuilding

My garage is 160 feet away from my Arris G34 modem/Wi-Fi. I plan to run Cat6 inground cable from the G34 to the garage. What device would you recommend installing in the garage?

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WhatJohnThe Many
asked in G34 | G36
New Surfboard G34 activation frustration

I just bought a surfboard g34 router/wifi gateway because my netgear modem died today after 14 years of faithful service. RIP I was able to get my surfboard activated with spectrum and my one desktop has internet. However, nothing else can get access to the internet through the surfboard. I was trying to use the app on my phone but it can’t connect to the internet through the router because the wifi network says “connected without internet”. I tried connecting my extra (home/guest) router to the surfboard via ethernet, and it doesn’t have internet either. But when I try to setup the router further, I open 192.168.0.1 on a browser and it asks for a login. I haven’t setup my login yet because the app on my phone can’t complete the setup. The app cant complete setup because it’s not online through the internet. Am I taking crazy pills? Why is only one device able to connect to the internet, and what can I do to complete the setup of my surfboard?

1112
susankeaton
The Many
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The Many
Pearson40The Many
asked in G34 | G36
Device names

How can I tell what the device is from the identification code on the connected device list?

181
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Wi-Fi Warriors
D
The Many
decibel258The Many
asked in G34 | G36
G34 light not flashing when internet is out

My G34 works properly with no issues but when the interet from my ISP is offline the light does not blink. The first time my ISP had an outage that caused my internet to go offline the blue light blinked until service came back. This past weekend there were outages and the light did not blink at all. Today I removed the coaxial cable to move the modem and the light did not blink. Is it normal for the light to not blink when offline? It is my understanding that it should blink when there is no internet connection. The setting on my front panel is having light on at all times.

141
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Wi-Fi Warriors
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The Many
JUMThe Many
asked in G34 | G36
G34 won’t connect to canon MX432

Unable to connect printer to modem. Asking for WPS button to be pressed. Modem does not have one. I’m in app and see that wps is enabled.

241
plemans
Juggernaut
Lightning McWin
The Many
Lightning McWinThe Many
asked in G34 | G36
Upload speed

Does the G34 supports the “Next Gen Tier” upload on Xfinity/Comcast? I am thinking of upgrading my plan to a gigabit to take advantage of the higher upload. Thanks in advance.

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Rockstar!
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The Many
alee_lxThe Many
asked in G34 | G36
Any way to track web address logs on G36

Hi there, we use a G36 gateway. Is there any way to see the log of website addresses being accessed? I couldn’t find it in the admin portal. The troubleshooting logs don’t seem to contain any web addresses.

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Wi-Fi Warriors
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The Many
rodrigoalfaro646The Many
asked in G34 | G36
G34 WPS

I own a G34 and when I try to connect a device with WPS that device always connects to the 2.4ghz frequency. How do I use the WPS function so that my device connects to the 5ghz wifi not the 2.4ghz.

704
plemans
Juggernaut
A
The Many
Andrew TuckerThe Many
asked in G34 | G36
ubuntu wifi problems with g36

I have several devices connected to my new g36 modem/router . my windows and generis devices are fine. My multiple ubuntu devices wont stay connected to the internet. My ubuntu devices are my most used devices. If I cant get reliable wifi to those devices this unit is oing back to amazon. Cat 5 connections are great. But wifi with ubuntu devices sucks. If I cant solve this problem by monday 10/29 this unit will be returned. I have no time to waste fixing your software issues. No help so far and you havevbterrible support system. I regret my purchase T

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PerryvoscottThe Many
asked in G34 | G36
Surfboard G36 with Comcast/Xfinity 2 Gbps Service

I recently purchased a G36 with the intention of eliminating Comcast’s rental XB8 modem at $15 per month. Comcast recommended the G36 as a DOCSIS 3.1 cable compatible modem with download speeds up to 4 Gbps. I have 2 Gbps service from Comcast. I did the install of the G36 and I’m only getting 1.2 Gbps maximum wired out of this modem despite Comcast showing 2 Gbps coming out of their coax cable. I spoke to Arris Tech Support who have been very helpful and they told me my modem was not commissioned correctly by Comcast. Comcast field tech is trying to tell me that my Surfboard G36 is correctly commissioned for 2 Gbps. How can I prove to Comcast that the G36 hasn’t been commissioned correctly?

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Lsiegle1965The Many
asked in G34 | G36
G34 - changing Wi-Fi name and password.

Change xfinity network name and password

651
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Wi-Fi Warriors

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