G34 | G36

I can’t find anywhere on this website on how to return this modem through Arris. I bought the modem a year ago and it has a 2 year warranty. I have had problems from the start and now I see it’s the modem and an Xfinity issue. It took a while to figure out the problem. Can someone please direct me on how to return it. I doubt Best Buy will help. Thank you

Recently purchased a G36 and upgraded my Wi-Fi speed thru xfinity. Has worked out great for all my other devices (multiple TVs, laptops, tablets, etc) but my Xbox specifically struggles to connect to the Xbox Live service. The Xbox shows as connected to the internet but fails when trying to connect to the Xbox live service after multiple years of success usage. It’s an Xbox One from ~2015 if that matters.  I’ve tried contacting Microsoft and they’ve kept pointing me back to my router. The error message varies on the Xbox but typically shows as “UPnP unsuccessful”. I’ve tried messing around with multiple settings on the SurfBoardCentral app. Obviously enabling UPnP, changing various security settings based on other posts, adding Port Forwarding, etc. What am I missing? 

How many Gigabytes on the hard drive does the installed G36 take?  I don’t have a lot of space remaining on my hard drive so I wanted to check before I started intall.Thanks.    

I have tried multiple times to log into my new G34 router/modem at 192.168.0.1 and it refuses to allow me to signon with my credentials.I have reset the modem 3 times now and still cannot get in.I have tried also to log in after resetting the modem without using the sufrboard app, but then I have no email address to key in.Tried to follow directions to login as admin - but there is no ‘user name’ field to key into.How do I fix this?  

After an initial setup, I configured my wireless network to have 3 SSIDs. 1) Main Family Network2) Guest Network3) IOT devicesthis setup took up a considerable amount of time and required some assistance from Arris Support.  without provocation or request, my G36 reset itself to its factory settings. ​​​​​​​any insight as to why this happened and how I can prevent it would be greatly appreciated. 

What is the best mesh system to use with G34? 

hello,My printer was working before but this week, somehow my g36 router cannot connect to my canon Mx490 printer or vice versa. It cannot detect the printer or any printer at all. I even bought a new hp printer and the hp printer can’t connect to the g36 router? please help?

I incorrectly bought a G34 modem from Walmart.  IN realizing the mistake I quickly turned around and went to return the product.  However, Walmart would not take it back and gave me a number to call.  That number just goes to a recording. The box has never been opened.  I have been working on getting a refund for a while now with no success.  How do I get a refund for this brand new product?  Thanks.

How do you disable DHCP on the G34? I went in to Gateway > Connection > Local IP Network > IPv4 and unchecked “Enable DHCP Server”, and  in Gateway > Connection > Local IP Network > IPv6 unchecked “Enable DHCP Server”. Am I missing anything? Thanks.

Is there a way to backup your configuration on the G34. According to one post on the G36 there isn’t an option for these units. Is this correct?

I thought it was my modem going out....so I bought the G36 so I can have service! Trying to replace this G-34 is a headache! And now...NOW as I am reading...my G34 is more than likely good...just missing the update... I've lost a lot of money and time over this stupidity!!! And the QR Code keeps coming up as INVALID CODE!! SINCE THEY MOVED AWAY FROM A SIMPLE MAC ADDRESS AND SO FORTH...ITS EVEN MORE CONFUSING...🤦🏿‍♂️🤦🏿‍♂️🤦🏿‍♂️21 DAYS AND COUNTING....no Internet Signal in my house😤😤😤

Have unit plugged in and connected. However won't power up, is there and on off button, can you assist?

Hello,my internet is dropping in pockets. I have the attached modem router below. I work from home and constantly see the internet dropping pockets a few times a day. I also have to set up connection for two of my Rokus at least 6 to 7 times a day on this router modem. Could someone please say an answer aside from “check the wires”?  I’m extremely dissatisfied with the same stock responses I’ve seen in threads such as this. My service is optimum and I’m on Long Island  

i tried everything would it be easier just to do a reset

Wifi won't connect because of security level.

I don’t even know if my warranty went through. I hit submit with requested information. No confirmation number or anything to print. I finally was able to connect my equipment at home. 

During the night the wifi stopped working. The modem is currently blinking blue. There's only one light on this model. It attempts to connect but says "connected no Internet". 

I have a cat 6 cable going from my G36 to my ps5 and it can't connect to ethernet 

Arris g34 wont turn on

This is a new ISP, cable modem, and my Internet connection has been intermittently dropping since it was first  setup. My new ISP has checked and repaired all my new connections and the neighbors around me are not having any issues with their Internet. Today after three visits I saw what was happening with my output signal level when I lose connection and it increased by 15 t0 20 dbm and in the pas it dropped 5 to 10 dbm when I lost connection. Any ideas on what to do? Is the modem defective or is there any way to stabilize this output fluctuation?

You have claim to have sent a firmware update but my connectivity drops more than ever in the last month.  You keep responding to customers that if the service provide claims you (SURFBoard) need to push us a firmware update they do not know what they are doing.  This maybe true in some cases but I can assure you that is not the case every time.  I have a close CTO friend who indicates that either your firmware update did not provide cross the board solutions or that you keep pushing updates that auto reboot and unfortunately you keep sending them in the middle of my workday.We are unable to check the version of the firmware because your app is junk.  It doesn’t remember you if you don't log in all the time and then forces you to start by installing instead of logging in.  Then once you start the process you can not get out of it as none of the screens have Xs or back buttons they only have ? in the upper right hand corner.  Even if I could get to see what version I have on m

I have an arris g34 and it drops my internet for about 10 seconds every hour or so. I got a loaner arris dg3450 from my isp and it does not have this issue. 

hello how do i perform the G34 firmware update my ISP said that it failed to go thru and i dont know what to do please help they send me this to show me   

I am on a google pixel it states the manager app is no long available for newer versions of android and the surfboard central app will not recognize my password I set up and won’t allow me to enter email address as username.  States it can’t verify or credentials are wrong.  I’ve reset the modem approximately 4 times today alone trying to troubleshoot.  Maybe add the option to enter email instead of username?  I’m not sure what else could be causing it.  

HOW TO RESET PASSWORD