G34 | G36

It's obviously an Arris problem at this point. Wifi works 5 minutes then drops here on Sparklight as well. Beyond frustrating. Anyone recommend a different manufacturer wifi modem? I'm over Arris. LAN connections never drop FYI. 

Hello, I recently posted in this community regarding my Arris G34 router modem not connecting properly to my apple TV and Xbox One. I received an automated helpdesk response with troubleshooting steps. I followed the steps, and the issue is still occurring. At this point I would like to file a warranty claim to get the unit replaced, as it appears I have a lemon. How should I begin this process?  

Just got done installing a new G34, and ran into an issue during configuration…On the “Gateway > Connection > Wi-Fi > Networks” admin panel, I enabled Band Steering because I don’t want to hassle with multiple SSID’s. Tested a bunch of devices with this, and everything works fine.Now, I also want to completely disable the two Secondary and two Guest Wi-Fi networks. However, when I do so Band Steering also returns to disabled status.I thought to disable SSID broadcasting for each of them which would have been better than nothing, but Band Steering becomes disabled when that’s done as well.Am I going about this wrong, or is what I’m trying to do impossible? I’m aware I could set the Secondary and Guest network passwords to some off-the-wall value to secure them, but that would only be a workaround and obviously not what I’m actually trying to accomplish.Thanks in advance for any advice!

I started using the G34 about a month ago and now I am experiencing "unstable network connection" errors and being dropped from meetings and other services.My network speed tests around 500Mbps.The drivers have been updated. The wifi channel has been changed. I've done all the things recommended that I've read here so far. I specifically got the G34 because it was recommended and on the approved list for my I SP (Sparklight).  What's left to do? Is this normal? Is there a better modem?

how do i log into my arris G34-7A49 to check the setting are correct?

I see posts that the Browser warning will be fixed soon, posted 6 months ago.I’m on Chrome Version 115.0.5790.171 (Official Build) (64-bit)Is there a time when this will be fixed. Follow up question, how am I able to change my router’s name/password/etc, if I haven’t set a password yet on 192.168.0.1?  It asks “Forget password” but I haven’t set one yet, and an email hasn’t arrived, after 20 mins of waiting.  I was able to join this community faster than configuring my home wifi.  I registered my device.  I see posts of “username and password are defaulted to Admin/password” however 192.168.0.1 does not accept those credentials. Need help getting setup. [update] I found on my own that in the app, you can update the router details from “Network management”.  The documentation that came with the router needs to be updated. There isn’t anything on/in/with the router directed me to use that tab at the bottom of the app.

It’s obvious that version 01.04.028.01.01.NCS of the G34/G36 firmware has bugs / flaws that is causing major issues with connectivity.  As paying customers (for a device close to $300) we have reported this issue over and over again.  This is not specific to Comcast/Xfinity as these connectivity issues also occur with Spectrum as the service provider.  Tell us, your paying customers, what  is going on with this buggy firmware and when you will provide a fix?  What is the estimated time for an updated firmware?  Is it already available?  How do customers get this updated firmware or assure our cable service providers like Xfinity and Spectrum have been provided the new version to push out to customers.  Please provide answers and remediate your flawed product.  A good or even “standard” quality product shouldn’t have to be manually power cycled every 1-2 days.  Why are you not providing answers?-Very Unsatisfied Customer

We purchased our Arris G36 in May, it worked great for a couple weeks and then our wifi began to drop once in awhile. Now our wifi on the Arris G36 constantly goes down, multiple times per day. The wired connection through the Arris G36 is uninterrupted when the wifi goes down. We have tried changing the wifi channel and then set it to automatic. We have reset the router to factory settings. We’ve run the diagnostic tools and checked the error logs, both show nothing. We use Ooma as our phone provider and it is plugged directly into the router and is not affected when the wifi goes down. It’s become so frustrating we’re ready to get rid of our Arris G36. 

Every night at 8:11 pm cst my modem disconnects wired connected devices. Why does it do that?

This happens too often. I use the credentials supplied by the phone app both on the phone as well as a browser on the computer. “Invalid Credentials! “. I’ve reset the router in the past but I’m getting tired of having to resort to this when I can’t login.

Hmm, it’s my understanding that Wi-Fi 6 should be backward compatible with both WiFi 4/5 devices on both the 2.4/5GHz bands as an industry standard. I’ve several older WiFi 5 devices (Facebook Portal, Chromecast, smart light bulbs and thermostat, a Windows PC and laptop) and all work fine with the G34.Since I have Band Steering enabled, they’re switched to the “Home 2.4G” network automatically and all work fine. I realize that’s a radio band which doesn’t necessarily equate to WiFi 5 protocol, but it would seem backward compatibility is taking care of that or none of those devices would connect.I also checked “Gateway > Connection > Wi-Fi > 2.4 GHz Radio”. Mode is selectable there, but 802.11ac isn’t even an option. Once again, I assume this is because the router is taking care of that under the WiFi 6 covers.Sorry I can’t offer any further advice, other than to contact ARRIS customer support. I know that, but you’ll get no official answers around here.

Instead of asking for a username, its asking me for an email address. when I input the email I used to log into the app and register the device, it says the email isn’t associated with an account. Any idea how else I could get in. The app is really useless and won’t let me troubleshoot anything. 

Can’t setup

My main problem has been with dropping internet when I use 2.5Gb port. I have 1.2Gb plan with Xfinity. When I use the 2.5Gb port speed tests are testing ~1.4Gb download. However during normal use especially felt when doing online meetings G36 drops the internet frequently for a couple of minutes.This doesn't happen when I use 1Gb port. Or at least it appears so.Any ideas?Is this related to “G34/G36 Intermittent Connectivity On Xfinity Network”?If G36 is not fully compatible with Xfinity, I will seek for a refund then.

I cannot get my printer to connect since I ditched the cable company’s wireless router for the G36.  I have an HP Smart Tank Plus 551.  The HP app finds all my neighbor’s WiFi accounts but not mine.  Please help!

hi so i just recently changed my router to a arris g36 and my synology media server seems to not be able to show on my network and i cant seem to find any settings to allow it through i also have tried with my wd cloud and nothing

Now that my G36 Arris Modem has been rendered useless by Xfinity’s recent upgrade to 10G in my area i would like to return this modem that does not work and get a refund.  I can not find a place on the SurfBoard website that lets you initiate a return process.   Could someon please provide a link to initiate an RMA and/or a number that i can call?

I see from the online community that to change wifi name and pw you log into an UNSECURE site in your browser 192.168.0.1. Even with the ethernet cable my network and computer are like no way, not secure, people can get your pw, credit card numbers etc. WHY??? Is this seriously the only way this company has allowed this to be changed? 

Hello, I recently got a G34 for our new router/modem with Xfinity. I’m posting here as ever since we got the G34, our Xbox One has virtually never been able to connect to the internet properly. It will connect to the network and say all services available, but it will never successfully download any online content/updates/etc. and games that require internet won’t start. It says NAT type is “Moderate” and I know it should be “open” to work properly, but I’ve tried common methods to fix the NAT type to no avail. UPnP is “on” in the router settings, and I’ve tried all manner of restart this, power cycle that, etc. I’ve even tried to mess with manual port selection in the console settings. This never happened with the Arris router/modem we had prior to this model. Forgetting the network and reconnecting worked *one* time to get open NAT, but since that one occurrence the issue returned. I’ve tried it on the 5ghz and 2.4 ghz networks. Forgetting the network h

I have an Arris Surfboard G36. I have it set up and the Internet is working fine...no problems with setting it up. What I'm having trouble with is setting up my printer on the router/wifi. The message I get is MAC address filtering is enabled on my wireless router. I get a 2 solutions: 1) I should disable the MAC filtering to my router but I don't know how to disable it. 2) if I keep MAC address enabled, I must first add the MAC address of my printer to the list of permitted devices on my router before continuing to set up my printer wireless. I have the MAC address from my printer but I don't know how to add it to the list of permitted devices on my router. So I don't know how to do either of the solutions....any help to resolve this issue would be appreciated.

My new G36 literally will not broadcast a signal (2.4G or 5G) across the room. I can only get a wifi signal on a device if I am standing next to the router.

I do not see Verizon listed among the compatible ISPs of the Surfboard product line. Is there compatibility? What modem/router combos do you have that are compatible with Verizon.  

Can someone help me as my old iPad will not connect to this new Wi-Fi cable modem.I am dumb with technology, but was able to get my computer, phone, and Roku TV connected to the network, but not my old iPad. Thanks.

I can't access the device info and setting through the surfboard manager while hooked to the ethernet ports with my laptop. The mobile credentials don't work. Do I need to change interface status when using a ethernet cable instead of coax cable?

Hi Everyone, I have 800 mbs Xfinity internet, a G36 connected into the eero mesh. It has never really worked well and I have read about eero and g36 issues. I am trying to login to the router to change the settings over to bridge mode, however, the credentials the app displays dont actually work on the web login. Is there any way to avoid the factory reset? And If i factory reset do I need to call Xfinity again or will that part still work? Lastly, will bridge mode even help haha?