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Cable modem and integrated Wi-Fi router

1311 Topics

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sackarooni1

asked in SBG8300

Can I connect a range extender to an SBG8300 modem/router by enabling bridge mode?

I bought a simple range extender. Can I use it without switching to bridge mode? Why can’t I find it in my network? Thanks for any help you can offer.

1 month ago

Bnh23The Many

asked in G34

G34 modem: Order cancellation

I ordered modem then it declined because billing address error and I’ve tried disputing with bank but they said no error was made and I don’t have the modem .how long does refund take since the money is gone from account and I ordered from surfboard or was that a scam ? I ordered march 4, it was declined March 5 so is it automatically refunded as it’s out of stock now I can’t even reorder it ?

1 month ago

alaninglimaThe Many

asked in G34

G34 stuck in rebooting and intermittent internet connection

Is anyone else having a problem with their G34 stuck in a constant reboot? They had me reboot it because I was having connection issues and now it just keeps restarting over and over again.

1 month ago

KathrynThe Many

asked in Gateways - General

open ports should it show others phone numbers

On fing showing open ports from phone numbers Is that normal

1 month ago

syfrank6The Many

asked in G34

connecting xfi pod (wifi extender) to G34

Can I connect xfi pod (WiFi extender) to my g34 cable modem?

1 month ago

Mike862The Many

asked in G36

I'm trying to activate the modem, can't find password on G36

I can't get the password for the g36.mondem

1 month ago

Joe0797The Many

asked in G34

DlwThe Many

asked in G34

Unable to setup Surfboard app - G34

Cannot get past security check. I put characters in exactly the way they look and it still says incorrect, no matter how many times I do it.

1 month ago

barellano913The Many

asked in SBG7600AC2

Arris SBG7600AC2 - Unable to activate the modem for internet access.

I’m trying to set up my Xfinity internet at my new address. Xfinity is saying they can’t activate my Arris modem because it is still tied to my old address 20 miles away. What do I do here? Do I need to call Arris customer service so they can change the address to my new one? That seems weird because when I moved apartment addresses in the past within the same city I never had this issue. I thought as long as there is power to the modem and the internet signals is active at my house everything should be fine. Please help

1 month ago

timothy munsonThe Many

asked in G36

Registrations of my G36

I’ve tried to register my new modem -rouder with no success . G36. I did the scan qr code part and when i get to the part where you put in the letters and numbers it fails to accept any .

1 month ago

dkarras84The Many

asked in SBG7600AC2

block devices on SBG7600ac2

Why can’t I block devices on the surfboard app?

1 month ago

2ndhandpersonThe Many

asked in Gateways - General

SBG6782-AC MoCA not working

I am trying to enable the built in MoCA adapter on my SBG6782-AC arris surfboard. I follow the instructions on this article: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG6782-v8-4-x-MoCA-SetupHowever, on the web interface when I customize the settings to enable the built in MoCA adapter, most of the lights on the router turn off, and it stops working and I cannot connect to it or get back into the web interface. I have waited over 30 minutes and the router still was not working. The only way I was able to fix it was by factory resetting it, but then the MoCA setting was disabled again. Anyone know how I can turn it on and still have the router work?

1 month ago

5ft24The Many

asked in Gateways - General

Arris NVG578HLX rebooting randomly

1 month ago

kinmanThe Many

asked in SBG8300

Guest wifi faster than default network on SBG8300

I just activated an SBG8300 and accepted the defaults. On the default network, I’m getting 60Mbps download. On the guest network, I’m getting 300 Mbps. What’s the difference between the two, and is there any harm in using the guest network?

1 month ago

bbowenThe Many

asked in G54

G54 won't connect to Altice Optimum Internet

We tried all we could and Optimum even sent out a tech and he said they were getting numerous errors while activating the G54 internet . He said they finally got it successfully activated but the modem for a few seconds flashed a solid blue then green light and flashing green light ever since and hasn’t connected to the internet yet. I can get into the Surfboard central app features of the modem by continuing the install process without internet but that's it.

1 month ago

NewuserThe Many

asked in SBG8300

community vs Surfboard manager on Sbg8300

I created a surfboard manager account with a different email, is it the same as this account?

1 month ago

Peter FoxThe Many

asked in Gateways - General

comparison of g34 vs sbg8300

Can someone please explain the differences, advantages/ disadvantages of the g34 vs the sb8300. Thanks

1 month ago

tcsoccer3The Many

asked in G34

G34 WiFi Speeds

Hi,I looked at the G34 and the specs for it before purchasing. The specs say WiFi speeds up to 3000 mbps. I purchased the device based on the speed and price. I just installed the device and activated it with xfinity. I have an 800 mbps plan with xfinity. While activating this unit xfinity informed me that the device will only produce 500 mbps. I don’t understand this. How can this unit say it has WiFi speeds up to 3000 Mbps and I can only get 500 Mbps?? Is there a setting I need to change to achieve the speed I have? Thank you, Kent

1 month ago

p1ssedtheeffoffThe Many

asked in SBG10

How can i get back online?

I wanted to reset my Wi-Fi name and password.When I went to log into the SURFboard® app, it said That I needed to download a new app. When I went to download the new app, it said I needed to set up my Max router. But I have the gateway 10.Everything I read, said to do a factory reset of the router in order to get it to set up correctly in the new app. When I did so, it changed the name and erased the passwords of my Wi-Fi. Now I am unable to connect to Wi-Fi at all. I have work tomorrow. I have been dealing with this for three hours. And I may hurt myself

1 month ago

toddkatyThe Many

asked in Gateways - General

SBG6782-ACH - Intermittent internet connection

I’ve had the SBG6782-ACH for a number of years but lately have had challenges with internet connectivity dropping (streaming TV buffering, computer slow to connect, etc). I’ve had Cox check out in-coming lines and found speeds in good working order. So it seems that it’s time for a new modem/router. I’m not a gamer, but work from home and need reliable internet connection.my question is…Should I just purchase another SBG6782-ACH? I may be overpaying for my needs but it’s been a good unit, it just got tired and started to break down.

1 month ago

lindsay62883The Many

asked in SBG8300

Unable to Add Device from surfboard app in Parental Controls - SBG8300

I am trying to set up Parental Controls through the SURFBoard Central App on my SBG8300. In My Experiences tab I have created a User Profile under Parental Control and when I move to +Add Device I see a selection of devices I can select. When I select a device and click ADD DEVICE at the bottom it spools for a while and then clears the page, not adding the device. It does this with every device on the list. I cannot add any devices as it spools and then clears ever time. Why is it spooling and what can I do to get a device added to the User Profile?

1 month ago

wendyf19The Many

asked in SBG6950AC2

Unable to Reset the Surfboard Central App username and password

I have forgotten username and password for the mobile app and don’t see a reset link. I will eventually need to reset the router password.

1 month ago

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