Modems

Bought a arri sb6190 and trying to connect to a netgear nighthawk r700 but all I get is connection fail on ny device

I recently install and SB 8200 Modem and every devise that I have had no problem getting internet connectivity on every device except my Honeywell Gateway.  I use a Netgear switch.Working with the Honeywell team they are convinced that there is something preventing their gateway from connecting to the modem.  They sent me the email below in an attempt to do some trouble shooting:I am sending you some network recommendations that might cause that your thermostat can't connect to your home network. You may your ISP (Internet Service Provider) and check the next settings. 2.4Ghz, or 5GHz network. The TH9585WF will only connect to the 2.4GHz.  Enterprise Business Networks requiring RAS, Guest networks, or networks requiring Web Portal authentication are not supported. Recom

i want to know the OFC Transmission Network in detail and to work with contractors as an installer

SB8200 hardware version 4 is not attempting to update firmware after activating with Spectrum. I need the update so that I can enable link aggregation.  I used the Spectrum live chat feature and the agent told me they won't push an update because it's 3rd party hardware even though it's on their approved device list. I tried a reset to see if that would make a difference, but no. I'm including a copy of the event log from after the reset, in case that is any help.  

How tall (top-to-bottom) is the S33?

Just installed an SB 8200 and I want to make sure I have the maximum network security that this device will supply. How do I check/adjust the security settings? 

How do I change password for SB6183? 

I have a SB6183 router. How do I disable wps on the router? 

if it is not is it a problem?when or if will Comcast usual do an update?I just got it in today.. so far so good.I did have problems with the default login 3 or 4 tries and it finally worked with the last 8 digits of the serial number. Information Standard Specification Compliant Docsis 3.1 Hardware Version 6 Software Version AB01.02.053.05_051921_193.0A.NSH

My SB8200 modem is only connecting with Docsys 3.0 (Green) on upstream.  The downstream is blue however.  Any thoughts on what is causing this?

Is there any way to send the Event Logs to a syslog server?Local carrier is having issues, but wants to see local modem logs before they’ll open a Support ticket.

Hello, so I had purchased a SB6183 a few years ago, and had it working with my carrier which is optimum/altice at my old location. I moved and transferred my service to my new residence, but when I tried to use my original modem I had purchased, I was getting an error preventing me from using the modem. I called optimum/altice and they explained to me that for some reason the Mac address on my modem is still associated with my previous location and they couldn't fix it right there and there and would escalate it to another divisions. I haven't heard anything from there on the matter, but before I reach back out to them, is there any alternatives or fixes that I could do on my own, since the modem is mine and shouldn't be locked out because I moved. Thank you.

Comcast said the first time our netgear modem may be too old, even though it was a docsis 3.1.  We got a motorola a few days later and had the same issues.They came back a few weeks later and replaced the old rg58 drop (they should have done that a long time ago)  and ran a new cable from the pole all the way to the modem outlet. Signal improved, dropouts slightly improved but still goes out for minutes to an hour. A week later they came back again, replaced a port on the pole and adjusted the DB down a little. But didn’t make any difference. On the comcast board someone said that motorola may have a firmware issue causing all the errors on the OFDM channel. So we got the SB8200 and this one too is having dropouts and the log is full of errors. Comcast says everything looks fine on their end.  It’s doubtful we had 3 bad modems in a row. All these errors are just from just 2 hours of uptime and we are loosing connection every 5 minutes now.  

Below is the Status report and Event Log for new install of an SB8200 Modem with the Surfboard 2 tower wifi 6 mesh system added on.I’ve had problems with weak or briefly dropping internet along with event log timeouts with old Netgear modem for a long time also.can Someone interpret this and see if this would indicate a problem with the 35 year old coaxial cable underground from old Comcast now Xfinity ?ConnectionThe status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.Startup ProcedureProcedure     Status     CommentAcquire Downstream Channel     423000000 Hz     LockedConnectivity State     OK     OperationalBoot State     OK     OperationalConfiguration File     OK        Security     Enabled     BPI+DOCSIS Network Access Enabled        Allowed     Downstream Bonded ChannelsChannel ID     L

Directions to what I need help with:File Explorer>Network>Network Infrastructure> right click Arris TG1682G (your router goes here) >Properties>Click Settings under “General” tab>Click “Add...” to add any service>OK. This may work for you, but when I click “OK”, I assume this would save the new service I have added, yet it never does. This is strange, as this worked for me back in 2019-2021, but doesn’t now. Please help. ISP: Comcast (this should not be relevant). 

I have a SB8200 surfboard modem.  Trying to connect my LG tv to the wifi but do not know how to find the password.  I’ve looked on the bottom of the modem and tried everything there but nothing works.  The other thing that is strange is that the tv and my computer call the a MOTOF512...and not an Arris surfboard.  Maybe Motorola used to own Arris or something.  I don’t know.  Any assistance here would be greatly appreciated!

My Kindle tells me my wifi password is I correct. Where can I find the password on y modem. I want to sure. The one I see kindle doesn't  like

Can my Arris 6190 modem be upgraded to DOCSIS 3.1?

I am having an issue with something eating my allowed data for the month. I have never been over before and I am now over by more that 200GB. through the process of trying to track stuff down I can across the error log and I am curious as to what all this means. (edit: CM-MAC information removed)11/24/2022 14:23 2436694061 5 "Dynamic Range Window violation" 11/24/2022 14:23 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:41:00:00;CM-QOS=1.1;CM-VER=3.1;" 11/24/2022 10:18 2436694061 5 "Dynamic Range Window violation" 11/24/2022 10:18 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:41:00:00;C

I contacted Arris for support and pointed out an issue with the log file and they failed to acknowledge a problem.   They had me reset it.   The problem repeats.  The log can easily get overloaded and fail to allow you to log in and get the reports.      So I need the logs.   I  am having problems both with my internet provider at the same time.  I have been online and on the phone with them.  I have had the cable repairman out.  The cable repairman insists that the input power levels are sufficient and that if he increases them the reflections it will cause too much noise.  I used this forum as well.   I noticed the modem would report that it had issues with updating software when it was started up.   And what help did I get from this forum?   Now I get a message they have closed out my topic and lists it solved.   I have two big companies pointing their fingers at each other and I am stuck in the middle.  I have spent 40 hours of effort trying to solve this issue.  A bit frustrate

Hi! I’ll start with my first question. Does the CM8200 support LAG(LACP)? and also I can’t access my web interface on my SB8200 from a 192.168.0.0/24 network, is this a known bug? It’s not shutdown in the config file. What is the current version of firmware on DigialCM? My ISP (Midco) seems to think that two year old firmware is up to date.

I am having trouble with MAC filter settings. Does anyone have the specifics on how to utilize it. I have a chronic (and capable hacker) in my neighborhood that I need to block. I prefer to use a “White list” for my devices instead of a “Black list” because they can spoof MAC addresses and it would never end.

11/02/2022 08:27 69010600 4 "SW upgrade Failed before download - TFTP Max Retry Exceeded" It would seem there is an issue

Hi All,In regards to my previous question here: I had purchased a new router and tested it, which does not have any issue stated in the above topic.The firmware version is A1.00.004-190802The issue happened in firmware version: A1.03.008-201105.Now I wish to know how can I upgrade my firmware version.Thank you.Best Regards,Sue

My Arris SB6190 has a reset button on the back of it. What is it’s purpose and how and when should it be used? Can someone help? Thank you.