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SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

  • 271 Topics
  • 672 Replies

SB6183 | SB6190 Announcement (2)

271 Topics
M
The Many
MNPyleThe Many
asked in SB6183 | SB6190
SB6190 power light is on but no other lights blink or come on.

Have done a power reset and a factory reset but still just power light comes on.

573
plemans
Juggernaut
Umrk
The Many
UmrkThe Many
asked in SB6183 | SB6190
ISP Complaining aboutSB6190 DOCSIS 3.0 Cable Modem

Recently, a technician from the evil ISP I currently forced to pay $94.99 for 500 Mbps internet access (as they have a monopoly on internet connections in my area) tried unannounced, to swap out my cable modem for an ISP provided DOCSIS 3.1 modem. The technician insisted that my current modem was cause issues with the ISP’s signal. Sensing this was yet another of the ISP’s manipulative lies, I refused to change modems. The event log noted some issues, e.g., “No Ranging Response received - T3 time-out...” My questions are: Did the technician have a point? Since the SB6190 cannot be “updated” to DOCSIS 3.1, is it necessary to buy a new cable modem Thank you, Umrk

2476
plemans
Juggernaut
K
The Many
Kevin KaneThe Many
asked in SB6183 | SB6190
issues all if the sudden SB6183

Internet has been dropping the last two weeks because they are messing with the signal or something. Xfinity says everything working just fine on their end but I still have issues. No internet, wi-fi only. Is there a fix for this modem or is it just to outdated?

1281
plemans
Juggernaut
M
The Many
Mountianman
asked in SB6183 | SB6190
SB6190 Firmware Update

I called my ISP they told me they do not update firmware on my modem since I own it and do not rent from them. So how do I go about updating the firmware on the modem? They advised me to reach out to the manufacturer for a firmware update.

74593
plemans
Juggernaut
G
The Many
GUID0184206The Many
asked in SB6183 | SB6190
What is the Default Admin Password for the SURFboard SB6190.?

Just need the default password for the SB6190 have done the master reset.. but still need the password. all the lights flash.. everything is good…. just can't login … looked all over this site and have not seen this info. there is not sticker. Used unit. have tried last 8 of serial number, password, 12345678… ect.. any other ideas ???? HELP PLEASE LOL

15033
G
The Many
M
The Many
mark_wrThe Many
asked in SB6183 | SB6190
403 Forbidden

If I try to load the ARRIS SB6190 Web Manager Access page 192.168.100.1 I get "403 Forbidden" (tried multiple browsers). I’m assuming that when xfinity reprovisioned for internet access, it locked me out from looking at or making any changes to the modem’s configuration? Does that sound right? Currently, my ISP speeds are about 1% of what they had been (using the same modem) up until now (download 0.5Mbps vs 89.3Mbps). I am testing the speed with the modem connected directly to my PC (ethernet cable). I’m about to use the RESET button on the back of my SB6190 (which is what was recommended to me once before by ARRIS for an earlier Surfboard modem I was using that had a similar problem). After the reset, I plan to used the xfinity mobile app to reprovision for internet access. Does that also sound right? Thanks.

7032
M
The Many
G
The Many
GroungerThe Many
asked in SB6183 | SB6190
Firmware update

I have a Surfboard SB6190 modem. I understand the ISP has to do any firmware updating but is there a way to determine if the firmware is up to date?

12141
S
Wi-Fi Warriors
G
The Many
GregSrThe Many
asked in SB6183 | SB6190
Change, settings (especially security)

Even following the instructions exactly, (I bought this year’s ago so there’s no way it’s under warranty, so to get any support at all from the manufacture of this product I have to pay for it, (warranty period x2 years and I’ve had this for almost x4 years), and I’m experiencing the following; I can’t even log on, ) 192.168.100.1), in order to revise the factory settings. Even after “resetting” nothing happens. I’ve tried completely disconnecting everything and allowing it to completely cool so it only warms to room temperature and nothing.

37418
plemans
Juggernaut
U
The Many
User9823234The Many
asked in SB6183 | SB6190
What is the download and upload speed of the SB6183? The page lists two different speeds

This page for the SB6183 at the top lists the download speed as 686Mbps but if you scroll down to the specs it lists the download speed as 400Mbps, so which is it? https://shop.surfboard.com/sb6183-surfboard-cable-modem/. Also this other page lists 400Mbps as well https://www.surfboard.com/products/cable-modems/sb6183/ but during speed tests, I can get over 500Mbps so that makes me think it is 686Mbps but all the pages make this pretty confusing. Also, what is the max upload speed? Since there are fewer upstream channels in the modem than downstream channels, the max upload speed is usually less than the download speed. Based on this article, I’m guessing 200Mbps but does anyone know for sure? https://kb.netgear.com/000060401/What-is-the-difference-between-DOCSIS-3-0-and-3-1

7183
plemans
Juggernaut
T
The Many
TazierThe Many
asked in SB6183 | SB6190
loosing connection

My SB6109 keeps loosing connection about every 2 days. I have to reboot it in order to gain wifi connection back to the router.

1826
plemans
Juggernaut
C
The Many
CableGuy4200The Many
asked in SB6183 | SB6190
Where can I find sb6190 modem power cord replacements?

I am in need of some replacement power supplies for SB6190. I am seeking the best quality for the best price. Oem would be ideal.

951
plemans
Juggernaut
Y
The Many
YarrowDustThe Many
asked in SB6183 | SB6190
Modem or ISP issues? Intermittent and Reduced connection

Hi all, We got a Surfboard 6190 modem and it’s hard for us to tell if the issues are from our ISP or modem, but our ISP thinks it’s our modem now. (There were also some repairs they needed to do on their end with the wires). But we are now still having severely reduced connection speeds. Paying for 400 mbps, getting about 20, and often it completely dies. The event log for our modem has constant inputs, attached at bottom. Anyone have any idea what’s going on and what we can do? Thanks much, Dust (edit: CM-MAC information removed) Wed Jan 11 17:36:38 2023 4 Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Wed Jan 11 17:36:43 2023 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Wed Jan 11 17:37:00 2023 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Wed Jan 11 17:37:01 2023 5 RCS Partial Service;CM-MAC=**:**:**

5775
plemans
Juggernaut
D
The Many
Danas200The Many
asked in SB6183 | SB6190
password not recognized

All of a sudden I'm now suddenly my unit will not recognize my password.

561
L
The Certified
G
The Many
Gabbie67The Many
asked in SB6183 | SB6190
Arris SB6190

My Arris SB6190 is unable to connect or turn on

562
G
The Many
Z
The Many
ZephylThe Many
asked in SB6183 | SB6190
SB6183 modem help.

Good morning everyone, I’ve been having my internet drop randomly and more frequently now, I have been trying to figure out what’s causing this issues, I have checked my router and went through them to see if it was them, but it doesn’t seem like it. So now I’m checking my modem. Here is my event log, sorry if its long. I’m just trying to figure out what all this means. I’m assuming this is what’s causing my internet to drop all of a sudden then come back? My ISP is Xfinity, if there is anything else I can post that can help solve this issue please let me know. Thank you, Sun Nov 20 16:00:03 2022 Critical (3) No Ranging Response received - T3 time-out Sun Nov 20 16:19:29 2022 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out Sun Nov 20 16:20:06 2022 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing Sun Nov 20 16:20:13 2022 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing Sun Nov 20 16:20:

5101
S
Wi-Fi Warriors
H
The Many
HGillilandThe Many
asked in SB6183 | SB6190
How can I split the 2.4 and 5ghz networks?

Hi! I have a Arris SB6190 cable modem and I use Google Mesh Network. I have a new device that requires 2.4ghz. How can I “split” the 2.4 and 5ghz signals so that my device would stay connected on the 2.4ghz signal? Please advise, I look forward to hearing from you soon! Thanks!

35573
H
The Many
C
The Many
ChucksteelesrThe Many
asked in SB6183 | SB6190
lights not working

JUST purchased and activated a 6183. Neither the power light (top) or the internet (bottom) lights up on the front. HOWEVER, when looking at the side panel, I can see the lights ARE on, just not be displaying on the front. And yes, everything is working fine, but a fundamental feature not working on day one doesn't inspire confidence on this critical piece of HW. Anyone else have or seen this issue?

1141
plemans
Juggernaut
D
The Many
David MeisterThe Many
asked in SB6183 | SB6190
modem SB6190

The first light on my SB6190 is on and solid the second light is blinking on and off what does this mean?

3261
plemans
Juggernaut
B
The Many
BlooLakeThe Many
asked in SB6183 | SB6190
Arris SB6183 modem - cannot access local UI

For some reason I cannot access the Arris SB6183 modem UI at local IP 192.168.100.1 or 192.168.0.1 . When I connect to the modem ethernet to PC directly I get an error saying no IP assigned. I'm not sure what is expected of a modem when it comes to DHCP, but something is acting weird. Any suggestions welcome.

1591
plemans
Juggernaut
M
The Many
Mike.CookThe Many
asked in SB6183 | SB6190
How do I set up a Guest network with my SB6190

I would like to have the main network along with a guest network on my modem. I need to set it up, but I don’t know how.

1591
plemans
Juggernaut
M
The Many
meljarabekThe Many
asked in SB6183 | SB6190
Network Connectivity Lost

What do I do about error message of Network connectivity to Wireless Gateway has been lost?

871
S
Wi-Fi Warriors
A
The Many
andretomaThe Many
asked in SB6183 | SB6190
SB6190 speed

Hello everyone. Have been looking and researching SB6190 spec and all reviews and packages advertise it as up to 1.4Gbps. Purchased a new one from Walmart today but the box now says up to 1Gbps. However, all websites and packages say it’s up to 1.4Gbps except for Arris Webpage. Not sure what the actual speed spec is for SB6190 and whether there’s an update that I need to do to bring it up to 1.4Gbps or if I just have a slower version of it. If anyone knows the story behind it, I’d really appreciate it.

10615
plemans
Juggernaut
G
The Many
Greg SingletonThe Many
asked in SB6183 | SB6190
Network/Password

Just swapped out my Comcast gateway for this Arris Surfboard SB6190. I can see the new modem/ router and don’t know the password? Help!

3601
S
Wi-Fi Warriors
J
The Many
jbboyThe Many
asked in SB6183 | SB6190
SURFboard modem lights flashing

After a power outage the modem is flashing. All the lights are just like vibrating and nothing happens when attempting to restart it. Any help is appreciated

2141
N
Rockstar!
P
The Certified
pasha19The Certified
asked in SB6183 | SB6190
SB6183 IPv6 Dual Stack

Is there anything that must be done to configure this modem to support IPv6 dual stack on an opnsense router? My internet service provider is wowway residential, if that matters. If so; can you point me in the direction of the instructions. Thanks

2297
P
The Certified

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