Skip to main content

SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

  • 272 Topics
  • 675 Replies
272 Topics
D
The Many
DreedosThe Many
asked in SB6183 | SB6190
SB6183 is showing up as SB6141 in app

Is says SB6183 on the modem, just curious to as why this would be.

342
S
Wi-Fi Warriors
M
The Many
MichealThe Many
posted in SB6183 | SB6190
No internet in SB6183

Xfinity internet did some recent updates to the service and after that my internet is no longer working. My devices do connect to the Wi-Fi and xfinity says my modem is online however it keeps saying no intervener connection on all my devices. 

711
plemans
Juggernaut
O
The Many
OleksandrThe Many
asked in SB6183 | SB6190
Warranty replacement help needed SB6190

The warranty period for my Arris  SB6190 modem is until March 29, 2024. Yesterday it just stopped working. How and where can I send a faulty modem for replacement? The link to support from previous responses to comments is not active.

1584
S
Wi-Fi Warriors
D
The Many
Discgolf157148The Many
asked in SB6183 | SB6190
Wi-Fi password for sb6183

I can’t find password for sb6183

1575
S
Wi-Fi Warriors
K
The Many
kcwhitakerThe Many
asked in SB6183 | SB6190
connecting extender to SB6190

What WiFi extender goes with sb1690

802
plemans
Juggernaut
I
The Many
IlemagThe Many
asked in SB6183 | SB6190
Repair request info for extended warranty thru credit card SB6190

Need help getting a repair estimated for my out of warranty Surfboard SB6190 modem.  According to the documents needed I need to submit an Itemized estimate of repair identifying the item, the issue, cost of repair (parts, labor, tax). The invoice must have company letterhead and contact information.  Has anyone does this or know who I can call/contact?  Thanks

552
S
Wi-Fi Warriors
F
The Many
feradThe Many
asked in SB6183 | SB6190
unable to login to modem interface sb6190

I’ve been locked out of my SB6190 DOCSIS 3.0 modem after multiple log-in attempts. Never assigned password initially, now I am asked for user and password on sign in. how can I get back in?what is the latest firmware version for this modem?

5547
S
The Many
D
The Many
dschu20The Many
asked in SB6183 | SB6190
SB6190 No WIFI and no lights ON

What do I do when my wi-fi stops and there's no lights at all on it?

33620
LoveMyLab
Guardians of the Gateways
A
The Many
alyssa829The Many
asked in SB6183 | SB6190
How to change settings from WPA3 to WPA2 to connect video doorbell.

I am trying to add a video doorbell and I need to change my privacy setting from a WPA3 to a WPA2.  Is this something I am able to do? 

2384
plemans
Juggernaut
W
The Many
WifiLNT1995The Many
asked in SB6183 | SB6190
Modem (SB6190) configuration

I have recently purchased a modem from Arris for my home WiFi. After activation of the modem, all my home WiFi’s networks aren’t showing up on all of our devices ( phones, iPads…) and my security cameras stopped working because of No WiFi. I called Xfinity (Comcast) to check on my home network’s’ disappearance. Xfinity said that the modem is ONLINE but there is something wrong inside the modem that needs to be configured out by the manufacturer (Arris). Xfinity asked me to call Arris directly for this configuration so Xfinity can get my home WiFi’s networks back. Any help or suggestions please?. Thanks!

14266
LoveMyLab
Guardians of the Gateways
C
The Many
CconklinThe Many
asked in SB6183 | SB6190
SSID in Sb6190

I can't find a ssid for Arris sb6190 modem 

2761
LoveMyLab
Guardians of the Gateways
M
The Many
Mok9698The Many
asked in SB6183 | SB6190
arris SB6190 wont connect

My new modem will.not connect  

1782
S
Wi-Fi Warriors
C
The Many
CasFraThe Many
asked in SB6183 | SB6190
can Surfboard SB6190 connect wirelessly to internet? acting almost as a router on its own?

I need not only help for that question, which I suspect the answer is no. Here’s what’s happening:I formerly lived alone and used my modem and Linksys router without issue. I am now living with family who was very powerful Wi-Fi all throughout their large home. For a month- I’ve been able to connect without issue until today. My smart TV, MacBook and iPhone will not connect. Cannot find network or internet, my initial thought was to hook up reputed next to TV so has to get signal, right? But it’s old and cannot get internet from Wi-Fi (to then route out..). It has to be hardwired to internet source- which is wayyyy on other end of house. Help!!

911
LoveMyLab
Guardians of the Gateways
E
The Many
elsethThe Many
asked in SB6183 | SB6190
New Surfboard SB6190, is it possible to disable any of the LED indicators?

Very happy with my Arris SB6190 that I purchased from Amazon last week.  Called my ISP to add it to their system and speeds have been great.I logged into 192.168.100.1 and checked Configuration.  I enabled the “Energy Efficient Ethernet” option which seems to be working fine.  I was also looking around online and saw there may be a way to disable the LED lights on the SB6190, but I do not see that option when I login to the device and check “Configuration”.Is this a carrier or otherwise issue (if that’s fine it’s okay)?  Alternatively, is there a way for me to see this configuration option that seems hidden from me right now?Product information page shows the following -Standard Specification Compliant: ARRIS DOCSIS 3.0 Cable Modem / RetailHardware Version: 3Software Version: 9.1.93VAgain, everything is working fine and I am a happy customer.  I was just curious if there was a way to disable some of the LEDs.Thank you in advance for any help,Seth

5422
S
Wi-Fi Warriors
A
The Many
alancThe Many
asked in SB6183 | SB6190
Sb6190 internet and power lights are white

I just started to have issues with zoom connectivity being choppy.I restarted by Sb6190 and realized the online and power lights show green upon starting up to boot, however once everything is booted and online the lights are white.  Is that normal now?  I seem to be connected to internet and my ISP doesn’t see anything wrong.

16331
LoveMyLab
Guardians of the Gateways
7
The Many
7queueThe Many
asked in SB6183 | SB6190
How to configure SB6190 ethernet connection for 1Gbps instead of the 100Mbps?

How do I get this modems Ethernet port to operate at it’s rated speed of 1Gbps? I didn’t see any configuration setting for this when I logged into it. Or is this SB6190 only capable of 100Mbps on the port?

2002
7
The Many
B
The Many
BaldgymguyThe Many
asked in SB6183 | SB6190
sb6190 turn off

I just puchased the sb 6190 last night. It seems to turn off on its own......is this normal?

501
LoveMyLab
Guardians of the Gateways
E
The Many
emmajean21The Many
asked in SB6183 | SB6190
activate modem after reset

After factory reset how do I set this up??

1011
LoveMyLab
Guardians of the Gateways
J
The Many
joshuazuckerThe Many
asked in SB6183 | SB6190
SB6190 intermittent TLV-11 and T3 time out errors

Hi! Xfinity is telling me this is a modem problem and it’s not clear to me whether they’re right. Sometimes once or twice a day, sometimes multiple times within less than an hour, I’m getting a TLV-11 followed by a T3 time-out 3 seconds later, like this:(edit: CM-MAC information removed by the moderator)Thu Aug 10 18:04:47 2023 6 TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Thu Aug 10 18:04:50 2023 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;    The connection usually comes back up, but having a minute or so of waiting for restart is not good. ANd sometimes it does these things over and over again a couple minutes apart so there’s basically no connection. Yesterday I had a different pattern of errors once, but mostly it was the same as above. Here’s the other errors:(edit: CM-MAC information removed by the moderator)Thu Aug 10 18:22:20 2023 6

17796
LoveMyLab
Guardians of the Gateways
D
The Many
DAWNH79The Many
asked in SB6183 | SB6190
external router sb6183

I am trying to set this router for network only. No internet. CN someone e plain how?

1252
D
The Many
M
The Many
mainewoodsmanThe Many
asked in SB6183 | SB6190
surboard SB6183

Is there documentation for this ?

911
S
Wi-Fi Warriors
E
The Many
elisavega665The Many
asked in SB6183 | SB6190
i need my wifi password sb6183

Password 

3315
S
Wi-Fi Warriors
R
The Many
RCJCBCThe Many
asked in SB6183 | SB6190
Isp reboot slow speed issue sb6183

I have a SB6183 and often have lower internet speeds than my current plan and high latency. When I contacted my provider, they had to reboot service on their side to correct the problem. However, I still have high latency. When I advised him that my ISP had to reboot before and my issue with high latency, he inquired about the age of my modem. I told him it at least 3 years old and he suggested upgrading to on with docsis 3.1. Is he correct? Current plan is 300Mbps. Speed was at 50Mbps before call. Thanks.

1504
S
Wi-Fi Warriors
I
The Many
ikedawg43The Many
asked in SB6183 | SB6190
SB6190 - Time to replace, or ISP-side problems?

I’ve been experiencing a large increase in my internet connections going down for ~5 mins at a time over the last few months.  I have an SB6190 that is about 2.5y old and an Eero Pro router, and live in a house small enough that I have never had coverage problems with just the one router.  After an initial chat with Optimum’s tech support, they immediately pointed the blame at my modem and offered to hook me up with their rented one, because of course that is the first thing they’d want to try.  Can anyone take a look at the status and error log screenshots below and tell me if it really is time to upgrade modems, or if I need to push Optimum a little more?And the error log page:(edit: Images with MAC addresses removed by the moderator) From what I can gather from other posts, the fact that I have a lot of T3 Time-outs points to this being something on the line-side of things, but any insight would be appreciated. 

5504
S
Wi-Fi Warriors
J
The Many
JK27571The Many
asked in SB6183 | SB6190
SB6183 Modem not running at 500 mbps speed internet

HI, I have recently connected to Cox Communications and the Geek Squad was here from Best Buy to connect it to the modem and it’s currently running at 250, not 500.  Cox said that I need a software update and it can be done remotely?  Can you please advise? thank you,Julia 

4192
plemans
Juggernaut
Terms & ConditionsCookie settings