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SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

  • 239 Topics
  • 591 Replies
239 Topics
R
The Many
RevBenDoverThe Many
asked in SB6183 | SB6190
SB6190 Power & Online light solid white

My modem lights for the power & online are solid white. The send & receive lights are solid blue. I was told that the power & online lights need to be green. Is that correct or do I have an issue? My internet provider is Xfinity.

6061
plemans
Legends
1 year ago
H
The Many
HeybertazThe Many
asked in SB6183 | SB6190
help with reconnecting

The internet was down with Cox yesterday.  So I unplugged everything .  Coax, blue internet cable and power.   Half hour later got text that Cox was working on internet issues.  I have 3 blue int cables, and 2 coax.  Of course I stupidly did not mark when disconnected.  Now don't know which ones.  Any ideas and my modem turns on but 2nd light just blinks.  Never turned solid.  How do I know which cables and/ or could my 4 year modem have gone bad?

1461
S
Wi-Fi Warriors
1 year ago
J
The Many
jsspss21The Many
asked in SB6183 | SB6190
SB6190 How to get Warranty Support

I found this post, but the link given is not active any longer.  How do I get warranty support? 

1452
J
The Many
1 year ago
K
The Many
KevinHThe Many
asked in SB6183 | SB6190
SB6183 Internet drops, I have a "bootfile error"?

My internet keeps dropping out on my Surfboard SB6183. My Xfinity provider checked on their end and said I have a "bootfile error". Can anyone help? 

981
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Wi-Fi Warriors
1 year ago
C
The Many
cdogThe Many
asked in SB6183 | SB6190
sb6190 intermittent with spectrum

Hi,I’ve had the sb6190 for a number of years without any problems, using it with a netgear nighthawk, until maybe a couple of months ago i noticed the connection was dropping off but not a nuisance. The last few weeks it’s become intolerable.I called spectrum and the first agent said they could see the modem no problem. They wanted to send a tech and of course charge if anything beyond checking their end.I hard rebooted everything but it didn’t last. I had replaced the cable on my end with rg 6 high speed a few years ago.I called again and this time got an agent who knew what she was doing. She saw from their log that the modem was disconnecting from them off and on over the past 24 hrs. She also saw that the modem was flashed with docsis 3.0, she reflashed it with a docsis 3.1 but said she didn’t know if this would be only a temp fix. It was. She recommended that i may need a new modem.I had also read that the fcc had gone after the sb6190 for problems.I looked at arris’s new sb8200 b

1911
S
Wi-Fi Warriors
1 year ago
J
The Many
jennfargoThe Many
asked in SB6183 | SB6190
sb6190 not getting internet

Ive used the xfinity app to set it up and they say everything is fine on their end, but unit isn’t getting data

1772
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Wi-Fi Warriors
1 year ago
R
The Many
Russq5The Many
asked in SB6183 | SB6190
sb6190 stopped working

The modem all of a sudden stopped working. Arris surfboard SB6190. It blinks the second light and power light nothing else. My ASUS router is telling me the modem is offline, I have power cycled it already

1431
R
The Many
1 year ago
N
The Many
NicqueThe Many
asked in SB6183 | SB6190
sb6183 how to login to the modem interface

How do I log in to my modem to see how old it is?

2651
S
Wi-Fi Warriors
1 year ago
A
The Many
Alyson.dyckThe Many
asked in SB6183 | SB6190
SB6190 modem no longer transmitting signal to router

My modem suddenly stopped transmitting a signal to my router. The modem seems to have no problem with receiving an Internet signal but the router is no longer receiving a signal from it.

1231
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Wi-Fi Warriors
1 year ago
B
The Many
BDAThe Many
asked in SB6183 | SB6190
Unable to access internet through direct connection in SB6190

I just purchase this modem on amazon for my spectrum account. When it is plugged in it powers up goes green then the middle two turn blue. Tried two different cables connected directly to computer and it wont communicate? Any ideas, thanks 

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B
The Many
1 year ago
J
The Many
JLockwoodThe Many
asked in SB6183 | SB6190
sb6190 connected but no internet

My sb6190 was working fine until midday.  Long story short, internet provider said my modem was functional and online.  Problem is, when connected to the wifi router there's no internet.  When connected directly to my laptop (ethernet cable) still no internet.   All the lights are solid and either green or blue.   Anyone have an idea? 

3534
S
The Many
1 year ago
H
The Many
hhubertThe Many
asked in SB6183 | SB6190
SB6190 Modems Connected to Teleste CMTS All Drop After Receiving DHCP

Having issue where all modems drop off the CMTS and the logs of the CMTS indicate the Cable modems departed. Few questions: What are the common reasons modems will go offline and require a hard reboot to bring back online?Can you download the logs off the Arris Modems via remotely? if yes how can this be done typically? if no what is the console setting for these and the cable connection requirements? 

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S
Wi-Fi Warriors
1 year ago
D
The Many
dkgoodwinThe Many
asked in SB6183 | SB6190
compatibility with century link

Anyone know if the 6190 is compatible with Century Link?     

261
S
Wi-Fi Warriors
1 year ago
C
The Many
CoconutThe Many
asked in SB6183 | SB6190
Unable to locate button option for Restore Factory Defaults in sb6190

Out of blue, our home internet quit working last night.  SB6190 has blue lights on for the 2nd and 3rd part of the lights (there are 4 of them, and I think these are upstreaming and downstreaming).  I was able to connect the cable to my computer and it is working this way.  I was also able to show the configuration on the website http://192.168.100.1/.  However, I do not see any button on the bottom that says Restore Factory Defaults as one of the websites suggests.  I hope someone can help me resolve this issue.  Thank you in advance!

1281
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Wi-Fi Warriors
1 year ago
D
The Many
dkeeganThe Many
asked in SB6183 | SB6190
Is Parent control available in SB6190 modem ?

Does SB6190 have parent controls? I cant find them on Surfboard Cemtral ap.

381
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Wi-Fi Warriors
1 year ago
T
The Many
tsinsheimerThe Many
asked in SB6183 | SB6190
How to switch router (SB6190) from 5ghz to 2.4ghz?

I bought the SB6190 router a couple years ago and it’s been working great. However, I recently moved into a new house that has an outdoor security camera, which requires a 2.4 GHz network. The house is also fairly large, so it might be helpful to switch from 5GHz to 2.4GHz given the improved range. Thanks in advance!Ted

4392
T
The Many
1 year ago
K
The Many
kr1572The Many
asked in SB6183 | SB6190
ARRIS WARRANTY not honored

I bought an ARRIS SURFBOARD 6190 on October 17 last year at Office Depot.The Modem stopped working yesterday, after only 7 months. No power to the modem. Power adapter was OK, Power Outlet was OK, Modem not working. I called ARRIS support, they said the warranty is not covered here because Office Depot is not an authorized dealer for ARRIS. This is absolutely dissatisfying and the first time I heard it. Will never again buy this brand.  Modem replaced with a Netgear device…. 

2003
K
The Many
1 year ago
L
The Many
lnevolaThe Many
asked in SB6183 | SB6190
Can Arris SB6190 operate with 2.4 and 5.0 at the same time? The software for our airconditioners is older and will only operate using 2.4

We have Kumo Cloud software for our airconditioners and now that we have the Arris sb6190 they are not communicating with our phones.  We’ve been told that Kumo cloud will only work on 2.4.  How do we get the Arris Sb6190 to change to 2.4?

551
plemans
Legends
1 year ago
O
The Many
oldmanThe Many
asked in SB6183 | SB6190
SB6190 - Lost MDD Timeout Errors

SB6190 on Spectrum - 500 Mbps plan - No issues for the past 6 years, but last month started seeing  Lost MDD Timeout errors - on average once a day at different times. Does not appear to impact throughput and no noticable connection drop. Throughput when tested is typcially 580 Mbps down and 23 Mbps up. Up until last month I have never seen that error message.First tech replaced all connections and removed a Forward Path Attenuator (that they installed several years ago) as he thought the upstream power was too high (51.5)2nd tech replaced the drop from the street with rg11, but errors continue.Modem is connected to drop with a 75 foot rg6 coax with one double female connector (that was replaced by first tech)Current plan is too move the modem so it is connected to the drop with a 6 foot coax and run ethernet from modem to the router to see if errors go away and if they still exist, will replace the modem with a new DOCSIS 3.1 modem before calling Spectrum back, but would rather not bu

6442
O
The Many
1 year ago
K
The Many
KentEschenbergThe Many
asked in SB6183 | SB6190
Disabling Lights

SURFboard SB6183 has blue lights that shine out the side. How can these be disabled? I’m willing to cut some wires.

1684
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Rockstar!
1 year ago
T
The Many
tfcviperThe Many
asked in SB6183 | SB6190
Power Supply Mis-match?

Hello Arris Community! I just purchased a brand new Arris SB6190, but am a little concerned about the power supply. The modem is rated at 12V, 0.75A input, while the power supply that came with it is rated at 12V, 1A. For most electronics, I would only using a matching power supply to avoid damaging the device. Does the modem have some tolerance to make this acceptable, or was I somehow given the wrong power supply with my purchase? Thanks for the feedback!

4052
T
The Many
1 year ago
D
The Many
DshinnThe Many
asked in SB6183 | SB6190
moden not connection

No internet connection told that my I p address is bad

661
plemans
Legends
1 year ago
D
The Many
DshinnThe Many
asked in SB6183 | SB6190
change ip address sb6190

I was told by cox communications that my ip address  is bad and I need a new one. How do I do that

1761
plemans
Legends
1 year ago
S
The Many
sunson23The Many
asked in SB6183 | SB6190
Warranty Support

So I bought a SB6190 after years of renting my modem through Xfinity. This was an amazing product and it worked well. Last night, I was having internet connection. When I woke up today, the modem is dead - no lights no nothing (I checked the power supply using a multimeter and the power is there). I just bought it like 4 months back and it is under warranty for 2 years I think. But I have no idea of how to get someone on the phone or where to get a phone number. Everything seems to redirect me here. Please help. Thanks,Sunil

1541
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The Many
1 year ago
G
The Many
grinklerThe Many
asked in SB6183 | SB6190
Arris SB6190 admin panel troubles

Everything is fine with logging into the admin panel, it’s just has anyone noticed the lack of accessibility? It’s insane how little you can do with it. Not too happy about this one, Arris!Edit: The lack of real customer support is apparent as well.

1151
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Wi-Fi Warriors
1 year ago
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