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SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

  • 240 Topics
  • 592 Replies
240 Topics
G
The Many
grinklerThe Many
asked in SB6183 | SB6190
Arris SB6190 admin panel troubles

Everything is fine with logging into the admin panel, it’s just has anyone noticed the lack of accessibility? It’s insane how little you can do with it. Not too happy about this one, Arris!Edit: The lack of real customer support is apparent as well.

1151
S
Wi-Fi Warriors
1 year ago
J
The Many
jbenkendThe Many
asked in SB6183 | SB6190
Is the SB6183 Compatible with Centurylink?

I have Centurylink $50/mo and was wondering since it is not cable if I can still use this modem? Tks Jane

843
plemans
Legends
1 year ago
W
The Many
WolpupsarahThe Many
asked in SB6183 | SB6190
connecting an sb6190 modem to an eero router

I accidentally unplugged my arris sb6190 modem. When I plugged it back in my network no longer works. It worked fine before I unplugged it.When I plugged it in, the top light (power) was solid green, then the next three lights flashed green, then the middle two went solid green, while the last one (network) flashed green. Eventually the power light went solid white, the middle two went solid blue and the bottom one went solid white. I have tried to power the modem up again and power cycle the eero router. I called my isp, spectrum. They can see the modem and sent a recycle to it. Same results - power light and network light solid white and the middle two lights are solid blue. The eero router light is flashing blue.I can see my network name on my devices but when I try to connect to it is just spins.Help - how do I fix this? 

6781
L
The Certified
1 year ago
S
The Many
Sweetsierra1225The Many
asked in SB6183 | SB6190
ISP cant activate modem sb6190

I tried to add another Arris router to my home not knowing you can’t connect two modems. I have a large house and the internet is slow upstairs even with the mesh router. When I realized it didn’t work I tried to go back to using the arris surfboard SB6190. The lights are white, blue, blue, white however Xfinity says they can’t activate the modem. What happened that it worked fine before and now isn’t working? I have tried a hard reset and that didn’t work either. 

2281
L
The Certified
1 year ago
C
The Many
csi69The Many
asked in SB6183 | SB6190
SB6183 Firmware Updates

Trying to find out of above cable modem has any updates and if so do they download automatically. If not where can i locate them. 

33452
C
The Many
1 year ago
C
The Many
chuckdilmoreThe Many
asked in SB6183 | SB6190
SB6190: No Login Screen Offered - HELP!

Hi! When I access the Modem http://192.168.100.1/ I do not get a Login screen. (It’s not that I don’t know the Login info.. I don’t get an actual User/Password screen.) I’ve power cycled.I’ve done the paperclip reset.I’ve tried all browsers. Thanks for the insight! Chuck

3132
plemans
Legends
1 year ago
S
The Many
SearchlightThe Many
asked in SB6183 | SB6190
SB6190 in 2023

Since 2016 I have read many articles about the faulty SB6190 Puma 6 chipset and latency jitter issues.  I have also read many recent positive reviews of the modem.  Arris no longer advertises the Intel Chipset inside on the box or modem itself.  So now in 2023, did Arris stop using the alleged defective chipset for another chipset or are the latency jitter issues now resolved.  I don't know whether I made a mistake buying the modem on sale or the current versions of the modems have the problems resolved.  Most Forums talk about 2016, I would like to know the current status of the SB6190 in 2023. If anyone has the answers, thanks in advance.  

13083
S
The Many
1 year ago
E
The Many
emiwavThe Many
asked in SB6183 | SB6190
sb6183 not working

i’ve been trying to set up my modem to no avail  i had this modem and a tplink router set up at my previous address, using xfinity i’m trying to install it now, but the globe button won’t turn on and connect to the internet. i called xfinity and they said it all looks good on their end. i’ve unplugged and reset a few times, but still nothing. 

2262
E
The Many
1 year ago
J
The Many
Jgcekc7355The Many
asked in SB6183 | SB6190
Arris sb6183 need primary DNS

How do I find the Primary DNS

701
plemans
Legends
1 year ago
R
The Many
Rh37The Many
asked in SB6183 | SB6190
sb6183 not connecting properly

The internet thru my sb6183 would not come back on after being knocked out by a snowstorm. I’m trying to trouble shoot. After a factory start the status for upstream power is below spec. 35.7 dBmV-39.7 dBmV versus the +51 dBmV to 45 dBmV that it’s supposed to be. Is that enough to make it not function?

2352
R
The Many
1 year ago
D
The Many
DiegogutieThe Many
asked in SB6183 | SB6190
Arris SB6190 modem no power

Hello everyone! Have been looking all over the internet and I can’t find an answer. My modem’s power supply stopped working today after almost one year of usage so I know it’s not age related. used my multimeter and it was reading 5V so I knew my power supply failed. I got a new AC universal adapter with the required 12V A1.3 and nothing. No power whats so ever. I checked on every outlet. Found a random backup power supply with the 12V A1.0 and still nothing!! I’m losing my mind I can’t afford to buy a new one. Please let me know if y’all have any similar stories or solutions thank you!!

55785
N
The Many
1 year ago
J
The Certified
Jared4454The Certified
asked in SB6183 | SB6190
SB6190- Dropping connection

I have been fighting a dropped signal with my 6190 and Cox internet services. I pulled logs today and spoke to Cox. They claim that they saw an error on the side of the modem. I’m suspecting the drop line myself. This dropped connection only seems to occur when video chatting is ongoing and there is a high level of upload speeds occurring. Any help appreciated. Please see logs below.  

2732
J
The Certified
1 year ago
M
The Many
mdean119The Many
asked in SB6183 | SB6190
Very Very Slow Internet on SB6190

Hi there!I have an ARRIS SB6190 that I bought in Jan 2020.  I’ve been having some really slow Internet problems. Less than one megabyte per second on download and upload. I called Comcast and had them send a new signal and reprovision my modem but it's still very slow. I was able to hardwire into my modem and everything seems to be moving really quickly now. Any thoughts on why my Wi-Fi is so slow? I've cycled the modem a number of times and it doesn't help.

3331
plemans
Legends
1 year ago
M
The Many
MarpontanoThe Many
asked in SB6183 | SB6190
SB6190

My modem SB6190 has been dropping connection every night. Comcast says the signal to my modem is good and they don’t see the lose of connection. Since I own my modem, they said it could be something Arris needs to look at. Any help?

1575
plemans
Legends
1 year ago
R
The Many
robertsj2676The Many
asked in SB6183 | SB6190
White power and online lights

I’m trouble shooting SB6190 modem issues. I have white lights on power and online LEDs. ISP can see the modem is connected on their end, but I don't have service. The white lights also appear to have faint green LED lit up simultaneously. Is my modem cooked?

37901
S
Wi-Fi Warriors
1 year ago
CapriciaDonka
The Many
CapriciaDonkaThe Many
asked in SB6183 | SB6190
Solid Green Transmit Light on SB6190

The transmit light, which should be solid blue to indicate bonding, is solid green.  I cannot find a reference to what this means with respects to the transmit/receive lights. Please advise.

2073
plemans
Legends
1 year ago
S
The Many
Strive9849The Many
asked in SB6183 | SB6190
SB6190 - Intermittent Connection Drops

Hi there - I have been having intermittent connection drops with Xfinity over the past several months. I tested the levels and got this: Procedure Status Comment Acquire Downstream Channel   Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+ DOCSIS Network Access Enabled Allowed     Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 41 693.00 MHz 7.60 dBmV 38.98 dB 0 0 2 Locked 256QAM 13 525.00 MHz 6.50 dBmV 38.98 dB 0 0 3 Locked 256QAM 14 531.00 MHz 6.40 dBmV 40.37 dB 0 0 4 Locked 256QAM 15 537.00 MHz 6.30 dBmV 40.95 dB 0 0 5 Locked 256QAM 16 543.00 MHz 6.20 dBmV 40.37 dB 4 0 6 Locked 256QAM 17 549.00 MHz 6.20 dBmV 38.98 dB 0 0 7 Locked 256QAM 18 555.00 MHz 6.20 dBmV 38.98 dB 0

2373
M
The Many
1 year ago
S
The Many
ShaperrishThe Many
asked in SB6183 | SB6190
can not connect ethernet to laptop

I have the SB6183 modem during installation it askes me to connect the ethernet to my laptop to get modem online but I do not have that port on my laptop. What can I do?

981
plemans
Legends
1 year ago
M
The Many
ModemUserThe Many
asked in SB6183 | SB6190
What Revision # is my SB6183 ?

Hello!I purchased a Surfboard SB6183 a while back and I’m very happy with it. Before I schedule internet service to my new apartment, I want to know whether it will work, or whether I need to purchase a new modem. The service provider lists “ Arris SB6183 Rev 4 “ as a compatible modem, but I don’t know how to identify the revision # of my model. I tried contacting customer service, but apparently my modem is out of warrant.Could someone please point me towards this information?Thanks!

1701
plemans
Legends
1 year ago
M
The Many
MNPyleThe Many
asked in SB6183 | SB6190
SB6190 power light is on but no other lights blink or come on.

Have done a power reset and a factory reset but still just power light comes on.

553
plemans
Legends
1 year ago
Umrk
The Many
UmrkThe Many
asked in SB6183 | SB6190
ISP Complaining aboutSB6190 DOCSIS 3.0 Cable Modem

Recently, a technician from the evil ISP I currently forced to pay $94.99 for 500 Mbps internet access (as they have a monopoly on internet connections in my area) tried unannounced,  to swap out my cable modem for an ISP provided DOCSIS 3.1 modem. The technician insisted that my current modem was cause issues with the ISP’s signal.  Sensing this was yet another of the ISP’s manipulative lies, I refused to change modems. The event log noted some issues, e.g., “No Ranging Response received - T3 time-out...”My questions are:Did the technician have a point? Since the SB6190 cannot be “updated” to DOCSIS 3.1, is it necessary to buy a new cable modemThank you, Umrk

2296
plemans
Legends
1 year ago
K
The Many
Kevin KaneThe Many
asked in SB6183 | SB6190
issues all if the sudden SB6183

Internet has been dropping the last two weeks because they are messing with the signal or something. Xfinity says everything working just fine on their end but I still have issues. No internet, wi-fi only. Is there a fix for this modem or is it just to outdated?

1271
plemans
Legends
1 year ago
M
The Many
Mountianman
asked in SB6183 | SB6190
SB6190 Firmware Update

I called my ISP they told me they do not update firmware on my modem since I own it and do not rent from them.  So how do I go about updating the firmware on the modem?  They advised me to reach out to the manufacturer for a firmware update.

66823
plemans
Legends
1 year ago
G
The Many
GUID0184206The Many
asked in SB6183 | SB6190
What is the Default Admin Password for the SURFboard SB6190.?

Just need the default password for the SB6190 have done the master reset.. but still need the password.all the lights flash.. everything is good…. just can't login … looked all over this site and have not seen this info. there is not sticker. Used unit. have tried last 8 of serial number, password, 12345678… ect..any other ideas ???? HELP PLEASE LOL  

12423
G
The Many
1 year ago
M
The Many
mark_wrThe Many
asked in SB6183 | SB6190
403 Forbidden

If I try to load the ARRIS SB6190 Web Manager Access page 192.168.100.1 I get "403 Forbidden" (tried multiple browsers). I’m assuming that when xfinity reprovisioned for internet access, it locked me out from looking at or making any changes to the modem’s configuration? Does that sound right? Currently, my ISP speeds are about 1% of what they had been (using the same modem) up until now (download 0.5Mbps vs 89.3Mbps). I am testing the speed with the modem connected directly to my PC (ethernet cable). I’m about to use the RESET button on the back of my SB6190 (which is what was recommended to me once before by ARRIS for an earlier Surfboard modem I was using that had a similar problem). After the reset, I plan to used the xfinity mobile app to  reprovision for internet access. Does that also sound right? Thanks.

6662
M
The Many
1 year ago
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