SB6183 | SB6190

I just puchased the sb 6190 last night. It seems to turn off on its own......is this normal?

After factory reset how do I set this up??

Hi! Xfinity is telling me this is a modem problem and it’s not clear to me whether they’re right. Sometimes once or twice a day, sometimes multiple times within less than an hour, I’m getting a TLV-11 followed by a T3 time-out 3 seconds later, like this: (edit: CM-MAC information removed by the moderator) Thu Aug 10 18:04:47 2023 6 TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Thu Aug 10 18:04:50 2023 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; The connection usually comes back up, but having a minute or so of waiting for restart is not good. ANd sometimes it does these things over and over again a couple minutes apart so there’s basically no connection. Yesterday I had a different pattern of errors once, but mostly it was the same as above. Here’s the other errors: (edit: CM-MAC information removed by the moderator) Thu Aug 10 18:22:20 2023 6 TLV-11 - unre

I am trying to set this router for network only. No internet. CN someone e plain how?

Is there documentation for this ?

Password

I have a SB6183 and often have lower internet speeds than my current plan and high latency. When I contacted my provider, they had to reboot service on their side to correct the problem. However, I still have high latency. When I advised him that my ISP had to reboot before and my issue with high latency, he inquired about the age of my modem. I told him it at least 3 years old and he suggested upgrading to on with docsis 3.1. Is he correct? Current plan is 300Mbps. Speed was at 50Mbps before call. Thanks.

I’ve been experiencing a large increase in my internet connections going down for ~5 mins at a time over the last few months. I have an SB6190 that is about 2.5y old and an Eero Pro router, and live in a house small enough that I have never had coverage problems with just the one router. After an initial chat with Optimum’s tech support, they immediately pointed the blame at my modem and offered to hook me up with their rented one, because of course that is the first thing they’d want to try. Can anyone take a look at the status and error log screenshots below and tell me if it really is time to upgrade modems, or if I need to push Optimum a little more? And the error log page: (edit: Images with MAC addresses removed by the moderator) From what I can gather from other posts, the fact that I have a lot of T3 Time-outs points to this being something on the line-side of things, but any insight would be appreciated.

HI, I have recently connected to Cox Communications and the Geek Squad was here from Best Buy to connect it to the modem and it’s currently running at 250, not 500. Cox said that I need a software update and it can be done remotely? Can you please advise? thank you, Julia

hi, I just recently purchased and installed this device. It works fine, I mean I can navigate through the internet flawlessly. But I’m having this behavior on my unit, the first light which I think is power is on and white same as the fourth light, the other 2 are blue. Based on the manual of my modem the lights should be either green or blue. Does that mean my modem is faulty?

For the last few weeks my modem has been randomly dropping off line. I was wondering if I could get my event logs analyzed.

If I read the spec correctly, my SB6190 is a 32x8 channel bandwidth. It can handle 800 down and I have not confirmed the upload yet but have read different statements all faster than 50 up. COX told me they have a new program now offering 500/50. I currently have 500/10. The sales Rep told me anyone with 500 down will get 50 up. I told them I am still only getting 10 up and this is after rebooting the modem. COX is telling me because it’s a 3.0 modem and can’t handle the upload speed of 50. About 3 years ago I used to have 300/30 with no issues with download and upload. This doesn’t sound right based on the spec of the modem. especially being a 32x8 channel modem. I have no faith in COX customer service as they have been wrong so many times in the past. Should the SB6190 work at 500/50 which is actually slower than the faster spec of the SB6190. Thank you,

Can't connect to online. All lights blue except online and it white

I have been using the SB6190 for over 7 years, and was getting expected performance with Comcast Xfinity until about 1 year ago. As WIFI with my Netgear R7900 seemed to have dropped, I replaced it with Netgear Model RAX54S-100NAS. WIFI improved significantly, but my download speed over ethernet jumped from 182 Mbps to 483 Mbps and upload speed came back to 12 Mbps from 6.0 Mbps! Great, I thought, until intermittent connection issues started to occur. Because TV box service was affected, I blamed the ISP during the first outage. Troubleshooting connections to a booster module and splitters did not pan out, but service returned for a day. But the problem recurred. I took out the booster and had been running the modem with 15 dB less input signal power; that seemed okay with 256QAM channel powers ranging between -6.2 dBmV and -4.0 dBmV, and correcteds and uncorrectables all 0 or very low. Five bonded ATDMA upstream channels were available. Another day passed with internet available until

My SB6190 stopped working 7-18-23, after only 7 months. I called ARRIS support, they said the modem was in warranty. We troubleshooted the modem for about 30-40 minutes. I didn't have a hard wire to connect my computer to so the ARRIS rep said he would call back at 7pm on Wednesday. In the meantime I troubleshooted the modem again with Spectrum. Spectrum could tell that there was noise that was coming into the Modem causing it to drop, however outbound transmission was clear. I did hardwire on Wednesday while waiting for the ARRIS rep. Same outcome, it would connect, then drop. When I didn’t hear from the rep, I went to Spectrum to get a modem as it was critical I had connection as I work from home. Today (7-22-2023) I called Arris again. The rep wanted to walkthrough the entire troubleshooting process AGAIN. I said I was not disconnecting my hardware because I already wasted 2 hrs between them and Spectrum. I asked for a refund and she stated their policy is that they don't provide re

How would I change my dynamic IP on the sb6190

I have been with no internet for the last 2 days. I have gone through all of the usual troubleshooting tips to resolve this issue (change patch cable, coax cable, rebooted modem (6190) and router multiple times), I still have no internet connectivity. Tried to contact xfinity but that did not go so well… i could not talk to anybody. Modem : Arris Surferboard SB6190 (6-month old) lights on the modem are white, blue, blue and white. I cannot get an ip from the modem when i connect directly to it with a computer (no coax connected). I cannot get an internet connection when connected to a router (Asus RT-AX68) I cannot get an internet connection when connected to a computer. I think the modem is faulty. What do you think? JF

My modem lights for the power & online are solid white. The send & receive lights are solid blue. I was told that the power & online lights need to be green. Is that correct or do I have an issue? My internet provider is Xfinity.

The internet was down with Cox yesterday. So I unplugged everything . Coax, blue internet cable and power. Half hour later got text that Cox was working on internet issues. I have 3 blue int cables, and 2 coax. Of course I stupidly did not mark when disconnected. Now don't know which ones. Any ideas and my modem turns on but 2nd light just blinks. Never turned solid. How do I know which cables and/ or could my 4 year modem have gone bad?

I found this post, but the link given is not active any longer. How do I get warranty support?

My internet keeps dropping out on my Surfboard SB6183. My Xfinity provider checked on their end and said I have a "bootfile error". Can anyone help?

Hi, I’ve had the sb6190 for a number of years without any problems, using it with a netgear nighthawk, until maybe a couple of months ago i noticed the connection was dropping off but not a nuisance. The last few weeks it’s become intolerable. I called spectrum and the first agent said they could see the modem no problem. They wanted to send a tech and of course charge if anything beyond checking their end. I hard rebooted everything but it didn’t last. I had replaced the cable on my end with rg 6 high speed a few years ago. I called again and this time got an agent who knew what she was doing. She saw from their log that the modem was disconnecting from them off and on over the past 24 hrs. She also saw that the modem was flashed with docsis 3.0, she reflashed it with a docsis 3.1 but said she didn’t know if this would be only a temp fix. It was. She recommended that i may need a new modem. I had also read that the fcc had gone after the sb6190 for problems. I looked at arris’s new sb

Ive used the xfinity app to set it up and they say everything is fine on their end, but unit isn’t getting data

The modem all of a sudden stopped working. Arris surfboard SB6190. It blinks the second light and power light nothing else. My ASUS router is telling me the modem is offline, I have power cycled it already

How do I log in to my modem to see how old it is?