SB6183 | SB6190

I geolocated my IP address and it reports in the wrong city. Is this a function of my ISP or is a function of my modem (SB6190) ? I requested this be changed through MaxMind.com but wanted to understand how this is happening. 

I understand that the SB6190 cannot have bridged mode enabled or disabled? Does this mean that the modem operates in bridge mode? That is, in essence, bridge mode always on?

   on my  ARRIS SB6183  cable modem    i have a internet conection but no power icon and no online icon don't light up the receive icon and the send icon are blue yes i can surf the internet

So, I’m trying to connect my ARRIS surfboard SB6183 to my PlayStation and I plugged in the Ethernet and I tried to connect to the Wired LAN but it won’t work and I don’t know what to do.

Is there a bridge mode that I can activate for the SB6190 cable modem? I’ve accessed some of the configuration ( modem GUI)  but can’t locate bridge settings. Thanks!

How can i check which devices are using my modem and how much internet data each device is using?i used to work from home till Dec of 2023, and now that i don’t anymore, i figured my data usage will drop, but it’s doubled since Jan of 2024. My ISP (Comcast/Xfinity) are unable to give me the info because I’ don’t have one of their Modems, and Surfboard couldn’t help because my warranty expired a yr ago. Side note: I have a suspicion that it’s because my roommate has been on Discord ALOT lately, but I don't want to stir that pot till i know for sure. 

Trying to factory reset our SB6183. Connected it to my laptop with a ethernet cable using a docking station (laptop not connected to the internet). After agreeing to and clicking “Do you want to proceed?”, what is supposed to happen? It redirects me to a web page that just states there’s no connection.

Internet says connected with no internet. Internet provider says its the modem. 

I’m trying to connect to my now modem and it’s connected to my internet provider but I can’t figure out how to get the password 

After power outage, my sb6190 will no longer power up. What happened?

I own an Arris SB6183. My cable provider says it’s outdated. Best Buy says it’s still being sold. Our Data Speed is about 150 Mbps. Should I replace the cable modem?

SB 6190 Modem not supported by current surfboard app, old app too old for my Samsung phone???

My modem is not showing up and my network my Wi-Fi is working properly from Comcast internet but my device is not showing up I need help

Can I disable front display lights on SB6190? I saw the same question and a reply with instructions to disable the lights but I actually don't have the option listed in the instructions. I don't know if Arris deleted that option or moved it? They are very bright and makes the room glow at night. Bought March 2024.

I’m having problems setting up my modem.

Spectrum says this modem cannot be updated I am trying to check if the current software  I have is the correct one.

I was told that the modem won’t allow the internet to go above 400 gigabytes when on the box and description it says it is supposed to allow up to a gigabyte per second. How do I allow my internet provider access the full amount?

Can’t find the port forwarding page on SB6183.  Do I need another modem ??

How do i remove a device from my main network

How can I get the network secured? 

Spectrum website says if you have own equipment, contact manufacturer for assistance. 

I am suffering repeated, intermittent loss of internet service, running an SB6190 on Comcast/Xfinity service.  I believe the problem is on the Comcast side, but would like to know how to confirm this.  I am very reluctant to call Comcast, given past customer service experiences.  Also, at this point, I am unable to log into my Surfboard simply because I don’t know the UserID or password.  So my questions are: Was there a default password?Are there symptoms or diagnostics that I could run to confirm that the modem is functioning correctly?If I do a hard reset on the Surfboard will I be able to establish a new user ID/password?  Any advice on how to configure the device if that proves necessary?

We’ve been having issues with our wifi since December 2023. We replaced our old Arris modem with the same model just new modem at the time and we have still been unable to have consistent wifi connection. We have Optimum as our service provider and they have came out to check in their end and have even replaced the Coax cable saying that was the root issue. That service call was back in January and here we are back in March having the same issues. They are coming out tomorrow to check on it again but just curious if anyone has had any issues like this before. It is incredibly annoying to try to work and do school work with no internet at home.

Been using current modem and router for years, suddenly our network name is not showing up at all for connecting to WiFi. Checked with Xfinity and they said it must be an equipment issue. Checked with our router and it appears to be working well. Must be the surfboard SB6190.. any troubleshooting tips beyond unplugging and replugging and ensuring the coaxial cable is tight in wall and device? 

Hi, I have had an Arris Surfboard SB6190 for around 8 years and it has, over the last perhaps year or so, gotten much worse and now, every so often and many times a day, it intermittently disconnects all devices (even a direct cable-connected device) from the internet for between 5 and 60 seconds. The ISP (Xfinity) says the device communicates with their network with no issues. When I use the admin interface and check status, using this trouble-shooting link I found (https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SB6190-Cable-Signal-Levels), I see that: The PDL (Power Download Level?) values are all within the desired range. The SNR values are all ok. the PUL (Power Upload Level?) values are all ok.Here i