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SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

  • 257 Topics
  • 640 Replies
257 Topics
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The Many
cdorstThe Many
asked in SB6183 | SB6190
can't find network name - SB6183.

wireless router (as did the neighborhood) lost power for a moment … now I can’t find our network and need some expert advice 

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Wi-Fi Warriors
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Mr-GomezThe Many
asked in SB6183 | SB6190
Need modem for Spectrum ISP that can connect to (NON-wifi) Cisco router - SB6190

Good day, I recently had some connectivity issues with my Spectrum service.  I had been using an Arris modem provided by Spectrum for years, but part of resolving their issues, they replaced my old Arris modem with a super duper Hitron modem.Speed with Hitron modem is improved, but it unfortunately connects only to a single PC in my home, it WILL NOT CONNECT to my Cisco RV325 Small Business Router.  Previously, the old Arris “just worked” as far as getting an IP from Spectrum to allow all systems on my network to have internet access.  However Spectrum is unable to provide any support other than “it works on our side”, and tell me that I need to contact Cisco.I see on the Spectrum site that the Arris SB6190 is compatible with their service, and also see that I can purchase one from Best Buy.  Will the Arris SB6190 be able to connect to my Cisco Router?I will run to Best Buy and pick one up!!   

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The Many
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SpockHThe Many
asked in SB6183 | SB6190
forget password- SB6190

Forgot password

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Wi-Fi Warriors
C
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ChrisA1The Many
asked in SB6183 | SB6190
Wher I can finded password to WIFI in SB 6190

Wher I can finded password to WIFI in   SB 6190

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retiredldoThe Many
asked in SB6183 | SB6190
unable to log into SB6190

I am unable to log into my SB6190   have tried numerous Ip's  I am trying to log in via a tablet   it is hooked up to router Thanks

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Wi-Fi Warriors
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The Many
deedeeThe Many
asked in SB6183 | SB6190
Unable to connect printer with SB6183

my printer cannot connect to the internet its configured to my pc properly but i just realized that my arris router has run out of warranty on dec.17,2024 could this be my problem 

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plemans
Juggernaut
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The Many
AmywendlingThe Many
asked in SB6183 | SB6190
SB6183 modem dropped offline

My SB6183 dropped offline in the middle of the workday today. Xfinity says my signal is strong but the modem is offline. I’ve rebooted it several times, and they tried to from their end. Anything I can do to get this back online?Thanks

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plemans
Juggernaut
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The Many
picketyfenceThe Many
asked in SB6183 | SB6190
ARRIS SB6183. MODEM & ARRIS SURFBOARD SBR AC1200P ROUTER

Bought back in 2019, Are these 2 different products 2.4 or 5 G?  Or neither?  i need a 2.4, I THINK, to be able to link my Catlink litterbox to this.  I can’t get it to link, as is.  See photos.  Much appreciated!!! 

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Wi-Fi Warriors
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jgw828The Many
asked in SB6183 | SB6190
Wi-Fi password to connect Samsung tv on SB6183

Recently connected Samsung TV using Xfinity internet and lost the connection. It is asking for a password and I don’t know which number on the modem I should be using to reconnect WiFi. 

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Wi-Fi Warriors
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The Many
XBurninSoulXThe Many
asked in SB6183 | SB6190
No internet on SB6190

The box loads but the Internet light doesn’t turn on and the second and third lights are blinking on and off.

1982
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Wi-Fi Warriors
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The Many
MorningThe Many
asked in SB6183 | SB6190
Power on failure on SB6190

No light light up. Properly connected to everything, wires secure, i have used it over 2 years. Is there a hard reset? Any advice 

8093
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Wi-Fi Warriors
O
The Many
OblivionThe Many
asked in SB6183 | SB6190
SB6190 Signal Upload Levels on RFoG Fiber to House

With 21 days active up time, I have approx 300 correctables and 21000 uncorrectables per channel on downstream side.  Is this what is to be expected with an RFoG fiber type setup or are these happening specifically from my modem to the RFoG adapter on back of house?Also my upload power levels are between 35 and 36.5.  Channels 1 and 2 are channel ID 75 and 76 respectively using 2560 KSym/s.  Channels 3 and 4 are using channel ID 74 and 73 respectively using 5120 KSym/s.  I read that power upload should be closer to 51 and not the approx 35 I have.This is the setup:cablemodem  and after that is the injector sending power to the RFoG coax/fiber device on side of house using the coax line. The coax line is direct run with no splitters and all connections are factory spliced provided connections and good splice connections done by provider.  The RFoG device is grounded outside and outlet grounded inside.       

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Wi-Fi Warriors
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RPodleyThe Many
asked in SB6183 | SB6190
changing username and password for SB6190

I was told by my internet provider that I should change my username and password on my Arris SB6190 modem.  There were some concerns that our usage is unusual and perhaps we’d been hacked.  They said it wasn’t their equipment.

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The Many
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The Many
tommyb3The Many
asked in SB6183 | SB6190
SB6190 needs to be rebooted daily

My SB6190, connected to Comcast, has worked well for the past couple of years. There were the occasional Comcast outages, of course, but now I am unsure if the problem is Comcast or the modem, since the problem is always cleared up by power cycling the modem.  This started about 2 weeks ago, and occurs daily, sometimes twice a day.  Below is the event log from today.  10:11 and 16:50 are immediately after the modem is rebooted.  Any thoughts on whether I have a hardware or internet provider issue?  Thanks in advance!! Tue Jan 02 01:14:51 2024 5 RCS Partial Service;CM-MAC=[removed personal information];CMTS-MAC=[removed personal information];CM-QOS=1.1;CM-VER=3.0; Tue Jan 02 02:51:43 2024 3 No Ranging Response received - T3 time-out;CM-MAC=[removed personal information];CMTS-MAC=[removed personal information];CM-QOS=1.1;CM-VER=3.0; Tue Jan 02 10:11:20 2024 6 TLV-11 - unrecognized OID;CM-MAC=[removed personal information];CMTS-MAC=[removed personal information];CM-QOS=1.1;C

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newhaven12The Many
asked in SB6183 | SB6190
no lights working SB6190

SB6190 modem not working. no lights working. Bought new July 2023. It is still under warranty, please replace! thanks

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Wi-Fi Warriors
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The Many
murphyme444The Many
asked in SB6183 | SB6190
modem disconnecting every few seconds from new internet connection at new place

Frustrated is not the word!  SB6183 Arris should have more customer support than this.   Signal won’t hold-  drops internet connect every 5-6 seconds and reconnects every 10 seconds. New place, new internet connection, new company.  Signal good from pole to house.  All wires have been checked multiple times, power cycled many times, still happening.   

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plemans
Juggernaut
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The Many
JRozeThe Many
asked in SB6183 | SB6190
No internet when connecting a router in SB6183

I just got connected to xfinity internet today with my new SB6183. When I directly connect my computer to the modem, I connect to the internet just fine. When I connect the modem to my wifi router, nothing. Do I need to update any settings in the modem prior to connecting my router? Or is this just a router issue? The router was working just fine 10 min ago connected to my old modem.

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justus6729The Many
asked in SB6183 | SB6190
Easy Setup -Modem

Is this easy to set up from Xfinity

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Wi-Fi Warriors
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RickydoesgamingThe Many
asked in SB6183 | SB6190
ethernet port is not working on SB6183

My ethernet port on my SB6183 doesn't work. I try to connect it to my laptop and it just doesn't connect. I'm not sure exactly what to do as the wifi works fine. Any help is greatly appreciated!

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Wi-Fi Warriors
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ALVAThe Many
asked in SB6183 | SB6190
IS SB6190 UPLOAD speed affected by a 36.50 dBmV voltage

Is this a modem issue or a provider issue ?  POwer for upload bonded channels is approx 36.50 dBmV for all four channels as reported by the Modem home page.  Will getting a docis 3.1  modem help or is it just a provider issue. and voltages will also be low for the new modem. Currently I cannot get higher than 12 Mbps upstream

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Wi-Fi Warriors
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kylebondThe Many
asked in SB6183 | SB6190
New place no internet sb6183

Just moved about 15 min. away, but am in a new zip code. I've plugged in both the modem and the nighthawk router, but I am not recieving internet. I thought it might be an issue on the service provider side of things, so I contacted Xfinity, and they transferred services. However,  I am still seeing "connected no internet" on my devices. Need some troubleshooting help. 

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K
The Many
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The Many
jkowalchukThe Many
asked in SB6183 | SB6190
Use of SB6190 with wifi extender

Totally ignorant about wifi/modems.  Can you recommend a good extender for use with my SB6190?  Trying to serve a 4500 sq ft house on two levels.

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Wi-Fi Warriors
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JudahThe Many
asked in SB6183 | SB6190
Slow speed internet on SB6190

I went to Xfinity and after a lot of troubleshooting they said that my surfboard docsis 3.0 cable modem (SB6190) came up as flagged for the reason for why my internet was slow and everything was good on their side. What could be happening with the modem? 

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Wi-Fi Warriors
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The Many
Steve WilsonThe Many
asked in SB6183 | SB6190
Unable to activate the modem with ISP, registered with other user - SB6190

Xfinity cannot connect w my surfboard modem. Says it already registered to another customer and I should return it to Arris. Suggestions?

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Wi-Fi Warriors
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The Many
eegleThe Many
asked in SB6183 | SB6190
Arris phone number for support - SB6190

Does Arris have a phone number to contact their support?

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Wi-Fi Warriors
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