SB6183 | SB6190

Can I disable front display lights on SB6190? I saw the same question and a reply with instructions to disable the lights but I actually don't have the option listed in the instructions. I don't know if Arris deleted that option or moved it? They are very bright and makes the room glow at night. Bought March 2024.

I’m having problems setting up my modem.

Spectrum says this modem cannot be updated I am trying to check if the current software I have is the correct one.

I was told that the modem won’t allow the internet to go above 400 gigabytes when on the box and description it says it is supposed to allow up to a gigabyte per second. How do I allow my internet provider access the full amount?

Can’t find the port forwarding page on SB6183. Do I need another modem ??

How do i remove a device from my main network

How can I get the network secured?

Spectrum website says if you have own equipment, contact manufacturer for assistance.

I am suffering repeated, intermittent loss of internet service, running an SB6190 on Comcast/Xfinity service. I believe the problem is on the Comcast side, but would like to know how to confirm this. I am very reluctant to call Comcast, given past customer service experiences. Also, at this point, I am unable to log into my Surfboard simply because I don’t know the UserID or password. So my questions are: Was there a default password? Are there symptoms or diagnostics that I could run to confirm that the modem is functioning correctly? If I do a hard reset on the Surfboard will I be able to establish a new user ID/password? Any advice on how to configure the device if that proves necessary?

We’ve been having issues with our wifi since December 2023. We replaced our old Arris modem with the same model just new modem at the time and we have still been unable to have consistent wifi connection. We have Optimum as our service provider and they have came out to check in their end and have even replaced the Coax cable saying that was the root issue. That service call was back in January and here we are back in March having the same issues. They are coming out tomorrow to check on it again but just curious if anyone has had any issues like this before. It is incredibly annoying to try to work and do school work with no internet at home.

Been using current modem and router for years, suddenly our network name is not showing up at all for connecting to WiFi. Checked with Xfinity and they said it must be an equipment issue. Checked with our router and it appears to be working well. Must be the surfboard SB6190.. any troubleshooting tips beyond unplugging and replugging and ensuring the coaxial cable is tight in wall and device?

Hi, I have had an Arris Surfboard SB6190 for around 8 years and it has, over the last perhaps year or so, gotten much worse and now, every so often and many times a day, it intermittently disconnects all devices (even a direct cable-connected device) from the internet for between 5 and 60 seconds. The ISP (Xfinity) says the device communicates with their network with no issues. When I use the admin interface and check status, using this trouble-shooting link I found (https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SB6190-Cable-Signal-Levels), I see that: The PDL (Power Download Level?) values are all within the desired range. The SNR values are all ok. the PUL (Power Upload Level?) values are all ok. Here is the contents of the Status Page: Status The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem. Startup Procedure Procedure Status Comment Acquire Downstream Channel

COX has been working on upgrading the 500/10 plan to the new 500/50 10% plan. My modem is a SB6190 (32x8). A few years back I used to have a 300/30 plan but had to kill it because my cable tv and internet package was getting to expensive. My modem spec states it’s good for 262mbps upload speed. Currently I am at 500/10. When I asked if I will get the 500/50 10% plan they say NO because the max upload speed is only 10mbps. They keep saying it’s because it’s a 3.0 modem. If that’s the case why did I have 300/30 a few years ago and why does the MFG spec state the upload speed max is 262mbps. Even if it was half of that it certainly is more than 50 up. Is COX BS ing me or has something changed that prevents a modem spec of 262 upload not work on COX for 50 up? Thanks, Ken

I bought the Surfboard® SB6190 on Amazon and it is just out of refund date. I have had to constantly reset the modem over the last month and don’t feel it is working as fast as it should. Since the site shows a 2 year warranty, is there a way to send it back to the company for a refund?

Is the SB6183 compatible on optimum internet at 50-100 mbps?

Do these cable modems require a phone line or cell line for installation? We are in the mountains and the voice lines run on the internet, so when the internet is down so are our phones. Thank you Chuck

I have an SB6190 Modem/Router and use Sparklight as my ISP. I am trying to access the Arris Modem webpage which I have done numerous times before but now I receive a “403 Forbidden” message. I have tried the following: Accessing on both my Macbook and iPhone Turned on and off my VPN Rebooted my Macbook and iPhone Rebooted the modem Factory reset the modem Disconnected and reconnected all cables from the modem Contacted Sparklight to determine if their were any issues on their end Scoured the internet for solutions and tried numerous recommendations Reviewed this Community Q&A I am at my wits end and hope someone can provide me with a solution? Is it possible that this “403 Forbidden” message could be associated with the modem’s hardware? Thank you in advance for your support. Phil

I just connected a brand new SB6183, and have activated it in Xfinity. When I power it on it cycles through green lights for power, down, up, and the online lights up green briefly. Then lights go off and the up and down turn blue. Nothing is plugged into the LAN side. I tried plugging in my gateway and it couldn't be reached from Unifi. I know it's not my connection because I just swapped out an Arris surfboard. Any help would be greatly appreciated

My SURFboard SB6190 Died just after the warranty expired. I have never had a modem fail. They have always lasted a few years until I had to update because it was out of date. No lights, no nothing. Completely dead. This one only lasted a little over a year! I didn’t put it into service immediately after purchase. I wanted to see if you guys wanted to help me out somehow. Not very inclined to get another Arris with such a short life! Any suggestions or help you can offer?? Thanks Steve Home and business owner with multiple modems

I can’t get my router hooked up. Only the first two icons light up. When trying to access the internet I get a message that says this device is blocked by access control in the router. How do I fix this?

Hello everyone, I am trying to reset my SB6183 Modem because my Mac has been hacked. I followed the steps that were provided in the article, unfortunately no Factory Reset Button was there as described. Can anyone help me please?

does sb6190 use 2.4?

Hello, I have followed the instructions to activate my modem - SB6190. The middle two lights are blue. The online & power buttons are white. I do not have internet access. In addition, the setup instructions requested I use the COAX cable provided by my network provider. In doing so, I had to unplug the coax cable from my router as I only have one Coax outlet In my apartment. I believe this has now resulted in my router being disconnected as well. Please advise.

I tried to use the Surfboard app it won't load I tried calling the number they not open what is going on did the close for business. I need my wifi. Especially my security camera is running of that now its off line

wireless router (as did the neighborhood) lost power for a moment … now I can’t find our network and need some expert advice