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SB6183 | SB6190

SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

219 Topics
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219 Topics

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Discgolf157148The Many

asked in SB6183 | SB6190

Wi-Fi password for sb6183

I can’t find password for sb6183

10 months ago

kcwhitakerThe Many

asked in SB6183 | SB6190

connecting extender to SB6190

What WiFi extender goes with sb1690

10 months ago

IlemagThe Many

asked in SB6183 | SB6190

Repair request info for extended warranty thru credit card SB6190

Need help getting a repair estimated for my out of warranty Surfboard SB6190 modem. According to the documents needed I need to submit an Itemized estimate of repair identifying the item, the issue, cost of repair (parts, labor, tax). The invoice must have company letterhead and contact information. Has anyone does this or know who I can call/contact? Thanks

10 months ago

feradThe Many

asked in SB6183 | SB6190

unable to login to modem interface sb6190

I’ve been locked out of my SB6190 DOCSIS 3.0 modem after multiple log-in attempts. Never assigned password initially, now I am asked for user and password on sign in. how can I get back in?what is the latest firmware version for this modem?

10 months ago

dschu20The Many

asked in SB6183 | SB6190

SB6190 No WIFI and no lights ON

What do I do when my wi-fi stops and there's no lights at all on it?

10 months ago

alyssa829The Many

asked in SB6183 | SB6190

How to change settings from WPA3 to WPA2 to connect video doorbell.

I am trying to add a video doorbell and I need to change my privacy setting from a WPA3 to a WPA2. Is this something I am able to do?

10 months ago

WifiLNT1995The Many

asked in SB6183 | SB6190

Modem (SB6190) configuration

I have recently purchased a modem from Arris for my home WiFi. After activation of the modem, all my home WiFi’s networks aren’t showing up on all of our devices ( phones, iPads…) and my security cameras stopped working because of No WiFi. I called Xfinity (Comcast) to check on my home network’s’ disappearance. Xfinity said that the modem is ONLINE but there is something wrong inside the modem that needs to be configured out by the manufacturer (Arris). Xfinity asked me to call Arris directly for this configuration so Xfinity can get my home WiFi’s networks back. Any help or suggestions please?. Thanks!

10 months ago

CconklinThe Many

asked in SB6183 | SB6190

SSID in Sb6190

I can't find a ssid for Arris sb6190 modem

11 months ago

Mok9698The Many

asked in SB6183 | SB6190

arris SB6190 wont connect

My new modem will.not connect

11 months ago

CasFraThe Many

asked in SB6183 | SB6190

can Surfboard SB6190 connect wirelessly to internet? acting almost as a router on its own?

I need not only help for that question, which I suspect the answer is no. Here’s what’s happening:I formerly lived alone and used my modem and Linksys router without issue. I am now living with family who was very powerful Wi-Fi all throughout their large home. For a month- I’ve been able to connect without issue until today. My smart TV, MacBook and iPhone will not connect. Cannot find network or internet, my initial thought was to hook up reputed next to TV so has to get signal, right? But it’s old and cannot get internet from Wi-Fi (to then route out..). It has to be hardwired to internet source- which is wayyyy on other end of house. Help!!

11 months ago

elsethThe Many

asked in SB6183 | SB6190

New Surfboard SB6190, is it possible to disable any of the LED indicators?

Very happy with my Arris SB6190 that I purchased from Amazon last week. Called my ISP to add it to their system and speeds have been great.I logged into 192.168.100.1 and checked Configuration. I enabled the “Energy Efficient Ethernet” option which seems to be working fine. I was also looking around online and saw there may be a way to disable the LED lights on the SB6190, but I do not see that option when I login to the device and check “Configuration”.Is this a carrier or otherwise issue (if that’s fine it’s okay)? Alternatively, is there a way for me to see this configuration option that seems hidden from me right now?Product information page shows the following -Standard Specification Compliant: ARRIS DOCSIS 3.0 Cable Modem / RetailHardware Version: 3Software Version: 9.1.93VAgain, everything is working fine and I am a happy customer. I was just curious if there was a way to disable some of the LEDs.Thank you in advance for any help,Seth

11 months ago

alancThe Many

asked in SB6183 | SB6190

Sb6190 internet and power lights are white

I just started to have issues with zoom connectivity being choppy.I restarted by Sb6190 and realized the online and power lights show green upon starting up to boot, however once everything is booted and online the lights are white. Is that normal now? I seem to be connected to internet and my ISP doesn’t see anything wrong.

11 months ago

7queueThe Many

asked in SB6183 | SB6190

How to configure SB6190 ethernet connection for 1Gbps instead of the 100Mbps?

How do I get this modems Ethernet port to operate at it’s rated speed of 1Gbps? I didn’t see any configuration setting for this when I logged into it. Or is this SB6190 only capable of 100Mbps on the port?

11 months ago

BaldgymguyThe Many

asked in SB6183 | SB6190

sb6190 turn off

I just puchased the sb 6190 last night. It seems to turn off on its own......is this normal?

11 months ago

emmajean21The Many

asked in SB6183 | SB6190

activate modem after reset

After factory reset how do I set this up??

11 months ago

joshuazuckerThe Many

asked in SB6183 | SB6190

SB6190 intermittent TLV-11 and T3 time out errors

Hi! Xfinity is telling me this is a modem problem and it’s not clear to me whether they’re right. Sometimes once or twice a day, sometimes multiple times within less than an hour, I’m getting a TLV-11 followed by a T3 time-out 3 seconds later, like this:(edit: CM-MAC information removed by the moderator)Thu Aug 10 18:04:47 2023 6 TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Thu Aug 10 18:04:50 2023 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; The connection usually comes back up, but having a minute or so of waiting for restart is not good. ANd sometimes it does these things over and over again a couple minutes apart so there’s basically no connection. Yesterday I had a different pattern of errors once, but mostly it was the same as above. Here’s the other errors:(edit: CM-MAC information removed by the moderator)Thu Aug 10 18:22:20 2023 6

1 year ago

DAWNH79The Many

asked in SB6183 | SB6190

external router sb6183

I am trying to set this router for network only. No internet. CN someone e plain how?

1 year ago

mainewoodsmanThe Many

asked in SB6183 | SB6190

surboard SB6183

Is there documentation for this ?

1 year ago

elisavega665The Many

asked in SB6183 | SB6190

i need my wifi password sb6183

Password

1 year ago

RCJCBCThe Many

asked in SB6183 | SB6190

Isp reboot slow speed issue sb6183

I have a SB6183 and often have lower internet speeds than my current plan and high latency. When I contacted my provider, they had to reboot service on their side to correct the problem. However, I still have high latency. When I advised him that my ISP had to reboot before and my issue with high latency, he inquired about the age of my modem. I told him it at least 3 years old and he suggested upgrading to on with docsis 3.1. Is he correct? Current plan is 300Mbps. Speed was at 50Mbps before call. Thanks.

1 year ago

ikedawg43The Many

asked in SB6183 | SB6190

SB6190 - Time to replace, or ISP-side problems?

I’ve been experiencing a large increase in my internet connections going down for ~5 mins at a time over the last few months. I have an SB6190 that is about 2.5y old and an Eero Pro router, and live in a house small enough that I have never had coverage problems with just the one router. After an initial chat with Optimum’s tech support, they immediately pointed the blame at my modem and offered to hook me up with their rented one, because of course that is the first thing they’d want to try. Can anyone take a look at the status and error log screenshots below and tell me if it really is time to upgrade modems, or if I need to push Optimum a little more?And the error log page:(edit: Images with MAC addresses removed by the moderator) From what I can gather from other posts, the fact that I have a lot of T3 Time-outs points to this being something on the line-side of things, but any insight would be appreciated.

1 year ago

JK27571The Many

asked in SB6183 | SB6190

SB6183 Modem not running at 500 mbps speed internet

HI, I have recently connected to Cox Communications and the Geek Squad was here from Best Buy to connect it to the modem and it’s currently running at 250, not 500. Cox said that I need a software update and it can be done remotely? Can you please advise? thank you,Julia

1 year ago

TechRepCable Modem Commandos

asked in SB6183 | SB6190

Unexpected behavior (lights) sb6190

hi, I just recently purchased and installed this device. It works fine, I mean I can navigate through the internet flawlessly. But I’m having this behavior on my unit, the first light which I think is power is on and white same as the fourth light, the other 2 are blue. Based on the manual of my modem the lights should be either green or blue. Does that mean my modem is faulty?

1 year ago

D3nn1s66The Many

asked in SB6183 | SB6190

SB6183 event logs

For the last few weeks my modem has been randomly dropping off line. I was wondering if I could get my event logs analyzed.

1 year ago

p49kThe Certified

asked in SB6183 | SB6190

COX cable, 500/50 speed sb6190

If I read the spec correctly, my SB6190 is a 32x8 channel bandwidth. It can handle 800 downand I have not confirmed the upload yet but have read different statements all fasterthan 50 up. COX told me they have a new program now offering 500/50. I currently have 500/10.The sales Rep told me anyone with 500 down will get 50 up. I told them I am still onlygetting 10 up and this is after rebooting the modem.COX is telling me because it’s a 3.0 modem and can’t handle the upload speed of 50.About 3 years ago I used to have 300/30 with no issues with download and upload. This doesn’t sound right based on the spec of the modem. especially being a 32x8 channel modem.I have no faith in COX customer service as they have been wrong so many times in the past.Should the SB6190 work at 500/50 which is actually slower than the faster spec of the SB6190. Thank you,

1 year ago

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