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SB8200

DOCSIS® 3.1 Cable Modem

  • 485 Topics
  • 1,252 Replies
485 Topics
D
The Many
DespotesThe Many
asked in SB8200
Newly activated SB8200. Channel 24 is missing. 25 is not locked and 23 has 3127368446 Correctables

I just had this activated last night and having some channel issues and only the downstream light is blue. The upstream light is green. Spectrum  says they don’t see any problems. Is this normal? 

1854
plemans
Legends
2 years ago
P
The Many
Petro96244The Many
asked in SB8200
SurfBoard SB8200 wifi works but not ethernet

I have my Surf Board connected to a router and can get Wi-Fi internet just fine.  But all of my Ethernet wires throughout the house connected to the router aren’t receiving a signal.  I tried plugging in an Ethernet cable straight to my laptop and still no internet.  I’ve tried resetting and rebooting both the modem and router and still no internet through Ethernet.  What am I missing?

4503
plemans
Legends
2 years ago
W
The Many
wdb3The Many
asked in SB8200
Is SB8200 speed limited to 800mbs?

just tried a Arris SB8200 on Vyve cable's gig plan (they say max of 960mps).I couldn't get above about 600mbs so Vyve sent out a tech who replaced something on the pole feed (anyone know what that might be?) That got me up to the 800 neighborhood but no further. Thinkin it might be modem prob so so contacted Arris tech support.  He said (and confirmed when I asked a different way) that the SB8200 would not go above 800mbs on several major carriers result of a technical implementation.The tech said that I had two options:Change vyve plan to one that had max of 800 mbs, or:Buy another Arris (also DOCSIS 3.1) modem - the Arris S33.Clearly, although a modem is advertised as DOCSIS 3.1 compliant, who knows what speed you can get in the home/office installation.any way for me to get full speed from the gig plan or do I have to buy (yet) another modem???  ///

2062
plemans
Legends
2 years ago
H
The Many
hatchtnThe Many
asked in SB8200
How to get Warranty Support?

How do I obtain  Warranty Support for an Arris Surfboard SB8200 router?

2711
plemans
Legends
2 years ago
K
The Certified
Kanti123The Certified
asked in SB8200
SB8200 no internet connection, all lights are solid

Hi, when I first connect my modem and activated through Zito. The modem down stream turns blue, the rest are green. I have internet connection for about 7 months now, but 2 weeks ago my down stream light turns green. Now I have no internet. I was able to ping couple of sites like google.com.  I called Zito and they said they did maintenance on my signal remotely and all my signals are within acceptable range 27-37 SNR.  troubleshooting steps I took so far. None fixes my problem restart modem reset modem  plug in to modem directly using computer/other devices bypassing router  turn-off modem, unplug coax and waited 2 minutes. Reassembled everything in reverse order.  tried different DNS in router 

558719
K
The Certified
2 years ago
C
The Many
ChuckyThe Many
asked in SB8200
Cannot login a SB8200, already reset!

Just got the SB8200 yesterday. Activated thru Spectrum. I tried to login at 192.165.100.1 . It keeps telling my wrong user name and wrong password. I did the factory reset. Still won’t let me login. What else can I do? Please

668314
C
The Many
2 years ago
B
The Many
BobMThe Many
asked in SB8200
modem updates

How often are updates sent to Comcast to update our modem‘s at home?

2021
plemans
Legends
2 years ago
S
Cable Modem Commandos
Siuu1994Cable Modem Commandos
asked in SB8200
Why my ports on the SB8200 are not working?

Hello community,I was wondering why when i plug my computer to the back of my SB8200 the internet is not working, but my router is plug it and it is working? 

1923
P
The Many
2 years ago
S
The Many
Starlin CastilloThe Many
asked in SB8200
How I check the internet data used on a SB8200 or other modem?

I need to know my data usage.

6572
TechRep
Cable Modem Commandos
2 years ago
R
The Many
RD2ARRISThe Many
asked in SB8200
SB8200 Ethernet Ports

Why are there two Ethernet ports on my SB8200?  Seems only one works at a time.

29443
TechRep
Cable Modem Commandos
2 years ago
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