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SB8200

DOCSIS® 3.1 Cable Modem

  • 466 Topics
  • 1,203 Replies
466 Topics
L
The Many
lbellinoThe Many
asked in SB8200
arris surfboard app

Hello. I just recently bought the SB 8200 modem. And somehow it asked me to download this app and it keeps asking me to log in but I don't know the login information and it doesn't give me a button to reset anything or ask for the information. Do I need this app at all? What is this app for? The only reason for me buying this modem is so I don't have to pay the rental fee through my Internet cable company. Any help is much appreciated.

1221
plemans
Legends
1 year ago
W
The Many
WaideThe Many
asked in SB8200
channel state error

I have Cox internet and they have tried rebooting my SB8200 5-6 times and it still shows a “Channel state error” from their end. How do I clear this error?  The Cox rep says it usually clears in 3-4 reboots. 

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S
Guardians of the Gateways
1 year ago
D
The Many
dlorfelThe Many
asked in SB8200
Do I need two ip addresses to use both rj45 ports on my sb8200

I have a macbook.  I purchased a thunderbolt to gigabit eathernet adaptor from apple.  What I am trying to do is to connect 1 rj45 cable to my router and connect the second rj45 cable to my macbook.  (i will turn off wifi on my macbook)  the reason I want to do this is, I purchased a nighthawk AX6 from netgear.  In talking to them, this is a new item and I have found software issues when using it where   I assign networks for each device, the network can change from netgear59 to netgear59-5g and it should not because I want to assign what is connected to my hardware because some hardware only supports 2.4  ghz vs 5 ghz.  in doing this, I can possibly the issue wth my router with netgear’s help.I am confused, do I need my isp to assign 2 ip adresses to use both connections on my modem or is that a dynamic assignment.  or do I only need one ip address for my modem and even though I have 2 rj45 connections in the back of my router and using one conection for my router and the second conne

1613
plemans
Legends
1 year ago
K
The Many
KevinThe Many
asked in SB8200
SB8200 Not Accepting Cox Gigablast Provisioning

I purchased a new SB8200 to upgrade from Cox 500mbps service to Cox Gigablast. Cox confirmed that my modem was supported.  After installation, I contacted Cox to provision my modem.  After provisioning, I was still only receiving 500 mbps.  A service tech was sent to the house. All cabling between the box on the street to the modem was replaced. There is only one splitter that connects a modem for Cox landline phone. The service tech confirmed that a 1.1 gig signal was present at the modem, but only 500 mbps leaving the modem via ethernet connection. The modem was reset, hard reset, and re-provisioned multiple times with no success. Cox is blaming the modem since it was not provided by them. I have accessed the modem online and confirmed that everything looks normal.  There are 32+2 downstream channels and SNR and power levels appear to be within spec. The event log shows some CM status messages (16 and 24) and the occasional DHCP renew warning. I don’t think there’s anything wrong wit

2144
plemans
Legends
1 year ago
K
The Many
KevinThe Many
asked in SB8200
SB8200 Not Accepting Cox Gigablast Provisioning

I purchased a new SB8200 to upgrad from 500 mbps to Cox Gigablast internet.  This modem is on Cox’s approved list for Gigablast internet. Cox tech support provisioned the modem but speeds remained at 500 mbps. A technician was sent to the house.  The technician ran new cable from the street to the house and confirmed that 1.1 gig was arriving to the modem, but only 500 mbps coming from the modem.  Technician performed multiple resets, hard resets, and provisions with no success. Cox is now blaming the modem for the issue. I’m skeptical.  Any help you can provide would be appreciated. Modem diagnostics below. The event log shows occasional DHCP renewal failures and CM Status msg 16 and 24. SB8200LogoutSTATUS PRODUCT INFORMATION EVENT LOG ADDRESSES CONFIGURATION ADVANCED CHANGE USER PASSWORD HELPConnectionThe status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.Startup Procedure Procedure Status

2432
K
The Many
1 year ago
L
The Many
latest_is_the_greatest_usuallyThe Many
asked in SB8200
Identifying latest firmware for modem

Is there an official publicized place by Arris that states what the latest firmware version is? Specifically, I have a Surfboard SB8200. What is the latest software/firmware version for the SB8200 modem? I understand that it is the responsibility of my ISP to update the firmware of my modem. However, I would like to know what the latest version is so that I can keep my ISP honest and accountable.

5111
plemans
Legends
1 year ago
J
The Many
jpollack13The Many
asked in SB8200
Registration

Do I need to register my new Arris SB8200 modem? 

1291
plemans
Legends
1 year ago
R
The Many
rmullThe Many
asked in SB8200
sign in to gui 8200

 am trying to reinstall my sb8200 from several month ago.... i can not sign into gui....i see most of this provlem is solved by resetting and entering defaults and i tried several times but i can not sign into 192.168.100.1........Please help thank you. i just want to try the WAN aggregation is there another way other than the gui?thank you in advance 

691
plemans
Legends
1 year ago
G
The Many
GapretzelThe Many
asked in SB8200
Log in

Well I did research on modems and the SB8200 kept saying it was a great modem (my old modem was a Arris).  I guess I should have went with the statement that costumer service was VERY weak. Every time I call, call can't be completed. Anyway I can not log into the router. I put in address and prompted to enter admin and password and it keeps saying wrong info. I have tried to use password and also the last 8 digits. Still no avail. Any help would be appreciated.  If can't get it password protected I guess I will have to return it.

1547
plemans
Legends
1 year ago
U
The Many
User5555
asked in SB8200
Sporadic latency when pinging modem

Hello,When I ping my modem (SB8200), I get inconsistent performance with some small and large outliers. My modem is connected directly to my router, and the latency when I ping my router is consistent across thousands of pings. The modem on the other hand consistently has these spikes, regardless of payload size or frequency. I created a graph to visualize the pings (4000 pings each, sorry for the quality, used google sheets). The modem isn’t overheating and is less than 1 foot away from the router.The firmware version is: AB01.02.053_082120_193.0A.NSHWhat could be causing this deviation? Thanks. 

920
U
The Many
1 year ago
R
The Many
rgronenbThe Many
asked in SB8200
SB8200 Can't Login

Using 192.168.100.1 login is rejected.  Reset the modem with a paper clip and tried “admin” and “password” but they’re repeatedly rejected as invalid username or password.   Any idea how to access modem settings?   Thanks.

7583
plemans
Legends
1 year ago
E
The Many
EdVThe Many
asked in SB8200
SB8200 and Cox IPv6

According to Cox Internet, I need to “enable” IPv6 on my modem using the Admin console.Unfortunately, the “official” documentation they sent me (https://routerexperts.net/arris-router-enable-ipv6/) seems non-applicable to the situation.The online /phone /chat support drones can’t seem to understand how to even spell IPv6, they just keep saying that _I_ have to configure it on my end.Can anyone help with documentation links or other tips /tricks for figuring out what range and prefix is being advertised to my modem?

5293
plemans
Legends
1 year ago
F
The Many
FlipnlydThe Many
asked in SB8200
how to get DOCSIS 3.1 to display

I have a new modem on Optimum 400mb service.  My older modem registered fine but the new 8200 is not picking up DOCSIS 3.1 even though the provider says it is being used.  How do you resolve this.  Support telephone number is useless! 

872
plemans
Legends
1 year ago
M
The Many
MBrennanThe Many
asked in SB8200
Wi-Fi not available

Wi-Fi is not showing after activation 

21111
J
The Many
1 year ago
K
The Many
KytThe Many
asked in SB8200
is the SB8200 affecting the Wi-FI?

I have xfinity and using a SB8200 and a TP-Link AX3000 besides for Wi-FI I also have the 2 laptops and an TV connected to the AX3000 My Wi-Fi is going from 800Mbps to ZERO randomly and frequently , even after I run reboots on both the SB8200 and the AX3000. all firware is up to date. Please note that the devices connected to the AX3000 continue to run strong even when there’s no Wi-Fi this is the 3rd router I’ve had this happen to in the past 2 years so i’m thinking it’s not the router any longer. Has anyone had this experience  with an SB?

1104
N
Rockstar!
1 year ago
P
The Many
pithed2The Many
asked in SB8200
Internet Connectivity via WiFi

I’m using Spectrum as my ISP.  I use a SB8200 modem.  As of this morning, internet through my wifi stopped working.  When I run directly from the modem to my laptop via ethernet, I’m able to get internet without a problem.  I did all the routine steps to cycle both modem and router, including factory restoring both.  And I tried 3 different cables between the modem and router.  I figured the router (Linksys EA8300) must be the problem, so I went out and bought a new router (Netgear Nighthawk RAXE300).  Same problem.  WiFi works fine, but no internet.The router shows a solid red internet light, indicating it’s detected the connection but isn’t receiving internet connection.  I’m struggling to understand how going to my pc through the same LAN port, I get internet.  Connecting to the router it does not recognize the internet connection.  What am I missing? My family is losing their collective minds.  Any ideas? 

2242
P
The Many
1 year ago
T
The Many
tmeredith227The Many
asked in SB8200
Find browser history on router

I understand it’s possible to find browser history on my router.  Can someone tell me where I could find this on my Arris router?  I’ve clicked through every where I know to look but can’t find it.  It says I have a DG 3450A? Thanks!

25243
T
The Many
1 year ago
M
The Many
mcd9The Many
asked in SB8200
Set up modem

I am trying to set up SB8200 and I can’t access 192.168.100.1 because of the following error:Warning: Potential Security Risk AheadFirefox detected a potential security threat and did not continue to 192.168.100.1. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details. What should I do?

1401
plemans
Legends
1 year ago
R
The Certified
Reign1515The Certified
asked in SB8200
3.1 dosis

So i have a issue. Im on 3.1 dosis mode with my provider and they keep telling me to update my modem which is the sb8200. Or contact the company about it which is why im here. I get 1 blue light when is the downstream. And the upstream is green which makes no sense . I pay for a gig down and 105 up. Im only getting 60 upload. I could buy another one to see what happens its been a few year but yea

1769
R
The Certified
1 year ago
A
The Many
asachsThe Many
asked in SB8200
getting an IP address for a new router

My SB8200 is connecting to my new router, but is not giving it a new IP address.  How do I activate the external router provision on the modem?

1091
plemans
Legends
1 year ago
A
The Many
ARoad13The Many
asked in SB8200
SB8200 Firmware Update or Replace

I was on wih Xfinity tech support today because for quite a while I am not getting anywhere near my availble speed which should be around 1 GB. I get anywhere from 300-600 Mbs.  They are telling me i need to update the firmware on my modem. Its not even 2 ½ years old and I bought this model specificially to meet my needs for gigibit speeds. Additiaonlly there doesnt seem to be an available firmware update. So my questions are;1. should I need to update firmware for a device that should already have gig speed?2. Is xfinity blowing smoke?3. Is there firware available that I am not seeing?Thanks 

24859
B
The Many
1 year ago
M
The Many
mgriggsevThe Many
asked in SB8200
Modem disrupting internet functionality

My ISP claims that its service disruption is limited to a couple of events between December, 2022 and January, 2023.  My experience of problems with internet connections is far more frequent than that.The event log available on the modem’s web page is overwriting more recent events, but there is a persistent error that repeats, in conjunction with other error(4) messages:"SW upgrade Failed after download - Incompatible SW file"  When this happens, my internet connection is lost, and often my Arris Mesh network becomes unavailable as well.  I’ve talked to my ISP technical representatives about this.  They have no interest at all in helping figure what might be going on between the modem and the local whole house wifi.  So much for the event log being important to the ISP.  That might be true if the ISP is supporting this model of modem and renting it out.Question 1:  If I interpret this event as one where Arris attempted to upgrade the modem software, but the upgrade failed, why would

984
plemans
Legends
1 year ago
I
The Many
igendreauThe Many
asked in SB8200
SB8200 Causing interference with cable TV

I Installed a new SB8200 on my network today.  Everything is fine with the internet.  It’s nice and fast.  However, I have 3 cable boxes.  We’re not talking smart TVs.  It’s cable boxes connected with coax.  The picture on all 3 is super choppy and pixelated ever since installing the cable modem. Seems like there should be no connection, since the TVs are not reliant on the internet for their programming.  However, I did some testing.  The second I turn off the SB8200, the cable picture clears up.  As soon as I plug the modem back in, the picture on all 3 pixelates again.  There is no question that the cable modem is causing interference on my cable TV picture.is there any way to fix this?  Other than returning my new modem and putting my old modem back in play? 

1812
plemans
Legends
1 year ago
R
The Many
racerviiiThe Many
asked in SB8200
Should the RECEIVE led light ideally always be blue or is it normal to sometimes be green?

Should the RECEIVE led light ideally always be blue or is it normal to sometimes be green? Sometimes it changes to green meaning it’s in DOCSIS 3.0, and stays there until i power cycle the modem. Is this less than ideal? Does this indicate a problem with the coaxial line

2006
plemans
Legends
1 year ago
W
The Many
WalstibThe Many
asked in SB8200
Why can't I access sb8200 using wifi

Why can't I access sb8200 web management using wifi. Is it because my wifi network is 192.168. 0.n and the modem address is 192.168. 100.1?If so, anyway to assign the modem an address in my wifi subnet? 

1863
plemans
Legends
1 year ago
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