Solved

My surfboard SVG2482AC just started disconnecting from the internet and coming back. It started a couple weeks ago, just once here and there. As of today, I’m lucky to get 30 minutes. I can’t get through a single 45 minute meeting (I get paid by the hour when I’m meeting a client and nothing if I can’t make it).I’ve tried hitting the reset button when it doesn’t come back immediately. I’ve done this a dozen times. Just now I tried unplugging it altogether from the power for over 10 minutes. The power to my house is fine. The power light on the modem rarely goes off and the phone plugged into the modem and the outlet doesn’t lose power. Nothing else in my house is without power or turning on and off. I bought this just 2 years ago and was working great until now.  (also, this question took 30+ minutes to get through with all the starts and stops)

I just bought the G34 series and needed to change my  WiFi  username and password. Only the username changed and every time I needed to add a device  my custom password wouldn’t work except the default. It’s very frustrating, please advise.thxmartins  

My modem is suddenly not connecting to Wi-Fi. Xfinity confirmed that the issue is not with their service. 

Lost power yesterday and now none of the devices that are running on 2.4GHz are connecting I can’t get them to connect and I can’t figure out how to connect them??

Hi! Having issues logging into router/modem.Tried resetting which is supposed to take back to factory settings which would be admin & password but still no luck.Any help would be greatly appreciated.ThanksKyle

I just upgraded to 1Gig on Optimum with Gateway 6. The Arris G34 will not go above the 400 Mbps that it always has. The website shows the G34 works for 1Gig. It will not! Optimum said the G34 was not compatiable. The modem needs to be a Gateway 6. They send me a new  Altice 500g5 Gatgeway 6 and works correctly. 

I’m trying to access my wifi but don’t know where to find the password.  My IPS (Cox) said to contact the manufacturer.  Thanks.

Hi!We just got a new wifi network set up, and I’m trying to change the name and password. However, when I go to the site to do so, the login info to access my account details (UN: admin, PW: password) is not working. I also tried entering UN: admin, PW: admin, as I saw that listed for other router models, but that also didn’t work. I’m now locked out of attempting to log in again for an indeterminate amount of time.Does anyone know why the password isn’t working? Is there something I’m doing wrong or some other standard password I should try? I’m spelling it correctly and am not using any capitalization.Any help is appreciated :-)

I’ve had this device for about a year and 5 months. It did okay until the last couple months or so. Now the internet- both ethernet and wifi- keep dropping at random times. I work from home, so this is obviously not a good thing. I have Spectrum 500Mbps plan. I haven’t contacted Spectrum yet to see if there were any problems with the line, but they were just out here summer of 2022 and didn’t find any issues, except they replaced the cable running to the modem with a new piece that had a 90* angle connector at the wall, and then it worked fine until recently.

If i connect my laptop straight to the modem most pages work, but when I plug my router it stops working 

S33 modem stopped providing internet service. Front panel LED is flashing green at Avery high rate for speed. Tried power off for multiple minutes. Tried resetting and reboot procedures. Same LED high flash rate (essentially a flicked). Tried direct computer network connection to access the modem default IP address, no response from the S33 unit. Any other options to get this unit working?  Was purchased 3/31/23 and is still under warranty. Not sure how to make replacement claim if the S33 is truly dead. 

I have an Arris T25 router in place for a few years and suddenly, it seems that it is blocking traffic coming to my router on Port 21.  I need to see my settings, but entering 192.168.86.1 into a browser simply tells me it’s ONLINE; it doesn’t show me my settings.Can you please tell me how to see my settings?Thank you.Len Jacobson

Th modem is connected to Comcast and provides internet service. I get no dial tone for the phone and neith of the Tel lights are illuminated but they flash during power up. Is this a Comcast issue?

Why does this wireless access point need to do DNS lookups for mqtt-retail.surfboardconnect.com every 5 minutes?Is it the 300 second TTL on those records that Arris can quickly fix? :dig A mqtt-retail.surfboardconnect.com @1.1.1.1; <<>> DiG 9.10.6 <<>> A mqtt-retail.surfboardconnect.com @1.1.1.1;; ANSWER SECTION:mqtt-retail.surfboardconnect.com. 300 IN A    [edit: removed personal information]mqtt-retail.surfboardconnect.com. 300 IN A    [edit: removed personal information] Because of this, this access point is by far the chattiest device on my network, DNS wise.   And for what?   I can’t imagine any legitimate reason for this device making its own internet connections other than when it is performing firmware downloads/updates.   It just makes the device hard to trust and I’m tempted to sniff the traffic to see what it’s doing unless anyone else has done so already.  

Dead SB8200. It's been barely 6 months since I purchased this modem and it's completely dead. I have a universal adaptor to make sure it wasn't the power cord. This thing is dead to the world. Nothing I can do to fix this. It's still under warranty, but I can't seem to get in touch with anyone to find out what I need to do with a piece of junk.  

Hi, my SB8200 is about 3 years old. My ISP is supplying 500 mbps but I’m barely getting 200. Cox’s answer is that my modem is outdated and should be replaced. They will basically not do anything to help. I’m no expert and I realize things get outdated, but I don’t think that’s the case. Looking for opinions, some advice. Should I replace my modem?

I have a SBG7600AC2 for some time now. Last week it started to drop the Wi-Fi every 30 minutes or so. I called our service provider several times and they state that it's an upstream problem with the modem possibly needing an update. I searched the site for an update, but there is none. Checked the cable and connections which are all good. What is my next step please?

I went through the troubleshooting steps and got an error on IPV4 address no connection.

On my new Arris G36 I tried to set up Port Forwarding because I run a small self written program to share files between all my devices. I have an old computer running a Tomcat instance and I set up Port Forwarding for 8080. However, I can’t access through a browser unless I completely disable by IPv4 Firewall settings. I can see no option to enable only certain ports

My ARRIS SBG10 will not connect on some of my devices like my Nintendo Switch and Cell phones and the devices it does connect on i can not go to some websites like this help site and the playstation store or sometimes amazon. Please help I need all my devices to connect and to be able to go to any website. I have a kid who cant even log into the school website to do homework.

is an Arris SURFboard SB8200 DOCSIS 3.1 Cable Modem , Approved for Comcast Xfinity, Cox, Charter Spectrum, & more , Two 1 Gbps Ports , 1 Gbps Max Internet Speeds , 4 OFDM Channels compatable with Optimum service in NJ

6950 Router is still working fine, but I cannot log into it.  Getting error “Invalid user name or password, or your access has been locked due to multiple failed login attempts!”  I have been able to sneak in and change the PW, but I keep getting this error when trying to make changes to the settings.  It appears that someone is trying to log in and keeps getting locked out, but I am also locked out.Is there a way to work around this?

My Router SBG7400AC2 aint supporting the Lumos Fiber or may be How to get it runnig need Help 

How to deactivate 6/802.11ax on surfboard WiFi cable modem AX3000 WiFi 6 

Short and to the point.  I have a surfboard sb8200 and 2 mesh w21's. Only 3 days old from Amazon.  I have 4 devices way passed the satellite and there all 2.4 only and their only on the main router.  I have a camera off a ways also and it's the only one on the satellite. If I go outside with my Galaxy watch it goes on the satellite. The main says there are 4 devices with poor signals, but still work, and they won't go on the satellite. My main has 15 devices and my satellite has 1 and my watch sometimes. I've read lots of ideas from people that think their correct. It's crazy arris won't help anyone, they just have self help. I'm going to wait until 1 month when the warrenty is about to expire and return it and keep getting a new one until I get help. 👍