Skip to main content

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1719 Topics
B
The Many
Blazer47154931The Many
asked in Wi-Fi Modems - General
len

how to log into sbg6782-ac

1
N
Rockstar!
1 year ago
K
The Many
KalilokzThe Many
asked in Wi-Fi Modems - General
SBG6700-AC turns on and off

My box continues to turn on and off. Any idea why and how to fix? Model SBG6700-AC. 

1
S
Guardians of the Gateways
1 year ago
O
The Many
oyridmThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Online ligh off

Online light is off. Resetting device does not help. How can I fix this?

1
S
Guardians of the Gateways
1 year ago
C
The Many
CjkellerThe Many
asked in SBG8300
network speed test

Whe I test my network speed on my Surfboard app I can only see the upload and download speed from my device to the modem.  Why can't I see the speeds from my modem to my ISP?

1
S
Guardians of the Gateways
1 year ago
A
The Many
ACM441The Many
asked in Wi-Fi Modems - General
Arris DG9450 port fowarding

I have a arris DG9450 that was issued by my service provider. The issue is to play some of my games I need to open ports to allow me to do so but I haven't found a tutorial online that is set up like my modem also when I called customer support they couldn't help. The solution for them was to go look at Google and YouTube and pay $5 for a nat access. I was wondering if anyone has experience with this router so I can get everything running.

1
S
Guardians of the Gateways
1 year ago
U
The Many
UncleAlThePalThe Many
asked in G34 | G36
Apple AirPrint only works on 2.4 ghz for Ipad and Iphones yet finne on Lenovo laptop

My Brother BRW38B1DBBFE21E. is connected to 2.4 WiFi on SurfBoard G34. Yet it doesn’t show under connected devices. It does show up connected in my Network Analyzer IOS app. I can print from my laptop connected to 5 or 2.4. My IOS products will only see it and print on 2.4. All worked fine on my ISPs Technicolor modem I replaced  a week ago. Anyone with a fix?

2
U
The Many
1 year ago
L
The Many
LetsMakeItWorkThe Many
asked in Wi-Fi Modems - General
Losing DNS 5-10x per day (SBR AC1750)

I’ve been using a SBR AC1750 WiFi Router for 5 years now.  Lately it has been “losing DNS”, and it’s getting worse.  I now have to restart it 5-10 times per day.  I’ve spent hours with my ISP’s tech support and changed out my cable modem, and there has been no improvement.  This makes me wonder if my WiFi router is the problem.It doesn’t matter which DNS server I’m using (ISP vs google vs cloudflare).  But I randomly lose the ability to resolve DNS.  If I know an IP address, I can still communicate with it (ping, streaming video, skype, etc) during the outage. This happens on multiple computers simultaneously.  The only way I’ve found to fix things is to reboot my WiFi Router (and possibly cable modem - I’ll experiment with this soon).  My firmware seems to be up-to-date.Has anyone heard of this?  Or have any suggestions on a fix?  Thanks

1
L
The Many
1 year ago
W
The Many
wei2goThe Many
asked in SBG8300
LAN working but WiFi does not

Was finally able to get my new refurbished SBG8300 to activate with my Optimum service but the WiFi network does not seem to work. None of my devices are able to connect to either 5Ghz or 2.4Ghz networks.When the optimum service finally worked/activated the WiFi did work on my phone for a bit and then I am now no longer able to connect to the 5Ghz WiFi network but can connect to the 2.4Ghz one but without network connectivity/internet.  LAN connected devices all have no issues getting connected to network and accessing the web. Is there something wrong with the WiFi settings or does Optimum also need to activate for the WAN MAC Address as well as the lady only did it for the HFC MAC Address?

1
W
The Many
1 year ago
N
The Many
NjflawlessThe Many
asked in G34 | G36
wifi usage

How do you check the amount of wifi used monthly through the modem? I don’t want to check through the my provider. Also, is it possible to disconnect or pause devices on WiFi through the app or is an update coming for that?

3
plemans
Legends
1 year ago
S
The Many
SemprfishThe Many
asked in G34 | G36
Modem loses connection

I purchased a new Arris G34 Modem on 1 November 2022, for some reason it keeps losing connection to the internet when i call my ISP provider they can see the modem but I have no connection to the internet.  So I do the reboot and have to do this several times during the week this is not right a new modem should not be acting this way when I call Tech support to day they tell me to monitor it for 24 hours.  I’ve monitored it for over 2 months of this issue this Modem is Defective why will tech support not address the issue????

3
S
The Many
1 year ago
S
The Many
Scarecrow57The Many
asked in G34 | G36
Getting Alert Please Login First! when attempting to access the modem

When trying to login to the modem I am getting an Alert Window with the message “Please Login First!”This happens when using the correct password.   An incorrect password gives the message of Invalid Credentials.

1
S
Guardians of the Gateways
1 year ago
L
The Many
Lucius2The Many
asked in SBG10
How to remove "wireless client" from list?

I would like to remove a cached wireless client from the list of wireless clients on my 2.4G network so it is forced to re-establish itself as a new “client” on the gateway, maybe with different IP address.  I don’t see that it is possible though.  I can do this on other wifi routers but maybe Arris does not provide this capability?  If not, do I need to leave the device turned off for a number of days before the record will auto-purge? Thanks,Lucius

2
L
The Many
1 year ago
K
The Many
KittenThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
warranty claim

I have a SBG7600AC2 and want to know how to submit a warranty claim?  It has consistently dropped connection and restarted many, many times over the last couple of months.  I had my cable company here twice and they don't find anything wrong on their end.  I switched to a different modem/router and haven't had any issues since.  Thanks.

3
K
The Many
1 year ago
J
The Many
jh95sThe Many
asked in G34 | G36
HP 8022 wont connect to g36 via wifi

I just got a new printer (HP 8022) I couldn't get it to connect to the G36. Everything else connects to it just fine. I decided to try another WIFI modem/router, so I bought a G34. After many hours of frustration I got it to connect thru WIFI on the G34. So I decided to reconnected the G36 and try it again. I have done basically the same things I did with the G34 and nothing. The printer shows up as a network as HP setup, but the printer its self will not see the WIFI network. I am not a expert of any kind but I have manually added the mac address for the printer, I have tried turning off the firewalls, I have changed the security modes, WPS and WIFI direct and still nothing. I have no problem with the printer when hooked up via ethernet cable? I cant figure it out. On the side note I no longer have the G34 So I really need this one to work.Any advice will be useful 

5
G
The Many
1 year ago
B
The Many
bobThe Many
asked in Wi-Fi Modems - General
Replacement for Surfboard SBG6580

Comcast recommends I replace my current Arris modem Gateway (SGB6580) with an updated model that can handle at least 400mb/s. What are the Arris replacements, cost & where to purchase?

2
B
The Many
1 year ago
G
The Many
GibThe Many
asked in SBG8300
Installation

ISP is installing internet to my newly constructed house.  I purchased the SBG8300 for Xfinity service.  Instructions require that the ethernet cable connects to my laptop.  I have a MacBook Pro, which has no ethernet ports. Any suggestions? 

5
G
The Many
1 year ago
D
The Many
dgraham1183The Many
asked in SBG8300
Adding 2.4gz accessories to my dual band SBG8300-0935-5G gateway

I’ve googled this and they tell you to take your mobile device (andriod)  far enough away from the router/ modem to force it to 2.4ghz.  But still during setting up, the WYZE v3 cameras are replying that they cannot connect to the network.  Is there not a way to have this dual band router support my tablet/ phone, etc. at 5ghz and also recognize the cameras on the 2.4ghz band?I also googled this and there are videos to “blend” the 2 networks but I had no success.  It’s was over may pay grade lol.David G.

5
D
The Many
1 year ago
H
The Many
HczwickThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
send/receive light blinking on install

I’ve just received the SBG7400AC2 in the mail, and followed the instructions to get it set up. When it turns on, the top light and bottom two are solid blue. The middle light (internet connectivity) is off entirely, and the second light (send/receive) is blinking continuously. I am unable to connect using my service provider. I have let it sit overnight and tried again, as well as completely disconnecting and reconnecting it. Has anyone else had this problem, and how did you solve it? TIA!

1
plemans
Legends
1 year ago
A
The Many
Al NonymousThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How do I tell if it's Comcast, or my gateway router, causing random internet disconnects?

In the last several months I’ve had to power down/power up my “Xfinity-compatible” SBG6900-AC Gateway Router dozens of times because one or more of our computers or iPhones mysterious lose Internet connection. How does a Comcast Xfinity customer figure out whether it’s a problem with my SBG6900, or some kind of problem with Comcast Xfinity?   My SBG6900 error log shows repeated Critical arcane events like, “ No Ranging Response received - T3 time-out” and “ Started Unicast Maintenance Ranging - No Response received - T3 time-out” or “Honoring MDD; IP provisioning mode = IPv6, No Maintenance broadcasts for ranging opportunities received - T2 tiime-out”. It’s all but impossible to talk to a human Xfinity technician anymore; all phone support leads me in circles. The cynic in me also wonders if Comcast is trying to drive customers to exasperation who bought their own gateway routers, to get them to rent Xfinity’s equipment again, due to “growing incompatibility” or some such pretext. NOTE

3
plemans
Legends
1 year ago
N
The Many
norwoodrick3The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
ethernet ports

four ethernet ports only one works on mySBG6950AC2

1
S
Guardians of the Gateways
1 year ago
D
The Many
DellinspironThe Many
asked in Wi-Fi Modems - General
Login to Surfboard acct

Created new Surfboard acct. hoping the User name & Password would allow me to make some changes to my arris 6900-AC gateway. That did not work.  How do I get a User & P/W that is required when I try to sign in with the Gateway I.P. ?

1
S
Guardians of the Gateways
1 year ago
M
The Many
maestsigThe Many
asked in Wi-Fi Modems - General
How can I now about updates for the firmware for Wi-fi Cable Modem

I  installed the model Surboard SBF10, I just need to know if the firmware is updated or how can check for updated and steps to do it?

1
plemans
Legends
1 year ago
M
The Many
MoodytravisThe Many
asked in SBG10
Arris Surfboard SBG10

I originally used my Arris SBG10 a few years ago, before the new app came out. I just recently added another internet package to my home to connect security devices to and planned on hooking it back up. I did a factory reset and now i have no idea how to set up wifi... please help!!

1
S
Guardians of the Gateways
1 year ago
P
The Many
port43The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Why can't I access the "Operation" section?

Once logged into the web interface, there are three headings at the top of the page: “Configuration”, “Operation”, and “Logout”.  I am guessing that “Operation” is where I can view traffic or logs and whatnot but when I click it, I am presented with another login page that will not accept my admin password or the password from the side of the physical gateway. I cannot find any documentation or resources explaining how to correct this. What am I doing wrong?

3
P
The Many
1 year ago
B
The Many
belbakriThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
PC name not showing up in client list of SGB7400AC2

I have a new mini pc that connects tot he network via wireless but it’s PC NAME isn’t showing up in the client list of the Lan Settings for the modem.  It shows up as “unknown”   How can I fix this?…. thanks!

2
B
The Many
1 year ago
Terms & ConditionsCookie settings