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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1876 Topics
O
The Many
OmarThe Many
asked in Wi-Fi Modems - General
Dual router/modem

I bought a mesh router/ satalite to extend the connection in our home, however because I have a dual Modem/router, I want to know how to turn off the router component side of the modem? 

131
plemans
Legends
1 year ago
K
The Many
KNIGHTSKYThe Many
asked in SBG8300
I can’t log in or create an account in surfboard manager

I have been trying for the better part of an hour to log in to surfboard manager and it won’t let me create an account.  I put in my email address and the first ten times it said that it couldn’t find my email address, then it finally prompted me to create an account. I put in my email address and name and created a password and it keeps saying to enter a correct new password and it won’t allow me to get past that.  Help

2071
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The Many
1 year ago
S
The Many
scott1047The Many
asked in G34 | G36
Not Able to use to Linksys Wireless N Ethernet Bridge with Dual Band with G34-8905

I am Not Able to use to Linksys Wireless N Ethernet Bridge with Dual Band with G34-8905. At one point it was working, but only intermittently, now It wont work at all. Can anybody help me?

322
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The Many
1 year ago
F
The Many
FredThe Many
asked in G34 | G36
arris g34 very slow wifi

This is my 2nd of these modem/router. Having same problem as the first one. If I connect with Ethernet cable I get 1000mbps, if I use WiFi I get 55. Same issue I had with the first one that they said was defective. Reset a few times, talked to support which is very frustrating and still nothing. 5G doesn't even show up as a option to connect to but I can connect to 2.4 but only get 54mbps

60101
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The Many
1 year ago
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The Many
GldnWonThe Many
asked in G34 | G36
G34 - Running Logs & Intermittent Connection

Hello.  New to this.  I have Xfinity Internet 800 mbps. I bought a G34 Xfinity approved Modem/Router.  I am on my second modem/router where I am getting intermittent connectivity issues where the connection just falls of to 1-2mbps or nothing at all many times a day.  I have had Xfinity out inspecting signals, taps, etc. and “everything is fine”.   Wondering the followingWhat next steps can I take to troubleshoot and mitigate this? Is there a way I can run connection logs that I might interpret or provide Xfinity for troubleshooting?Really appreciate any assistance on this mind bending problem. Thanks! 

3991
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The Many
1 year ago
A
The Many
Alan RovnerThe Many
asked in G34 | G36
G36 shuts off inactive Ethernet Ports

I have recently upgraded an 8 year old cable modem to an Arris G36.  This has resulted in greatly increased download speeds which is great.  But I have an issue I can’t resolve.  I have many wired Ethernet devices on my home network.  When these devices have been inactive for some time, maybe a few hours or overnight, they report as no longer connected to the Internet.It’s like the G36 has shut down those ports to save power.  If I unplug then re-plug in the Ethernet cable, the connection is properly restored.  But this isn’t a long term solution.Is there a setting somewhere to leave the Ethernet ports always on?Thank you,Alan RovnerVancouver, Wash.

4112
A
The Many
1 year ago
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The Many
PaulasThe Many
asked in Wi-Fi Modems - General
wifi mystery

my phone is the only device that cannot connect to our wifi. It seems like the wifi has blocked the phone from connecting. How can I fix this? thanks so much!!!!

941
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Wi-Fi Warriors
1 year ago
M
The Many
Meaganh16The Many
asked in Wi-Fi Modems - General
arris dg3270a

My arris DG3270A won’t connect to the Arris HomeAssure app

421
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Wi-Fi Warriors
1 year ago
J
The Many
jonb1515The Many
asked in Wi-Fi Modems - General
Blocked unallowed devices

I’ve got an Arris DG3450 modem/router combo.  Under Parental Control Reports it shows “blocked unallowed devices” and 2265 attempts.  What are these blocked devices?  Are these devices trying to connect to wifi?  Are these devices on my site that are blocked from accessing certain sites?  

2631
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Wi-Fi Warriors
1 year ago
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The Many
ewells11The Many
asked in SBG8300
SBG8300 No Internet

I recently got a SBG8300. I registered it with my ISP, Cox, and set it up. The solid green led indicator is on and I verified through the admin page that it was assigned an IP. However, the modem doesn’t seem to be able to access the internet. Both Ethernet and the onboard router aren’t able to provide internet access 

3651
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Wi-Fi Warriors
1 year ago
L
The Many
LudthetravelerThe Many
asked in Wi-Fi Modems - General
Wireless connection is not working with Model sbg6580-g228

I have done factory reset.  I have checked connections.  I own this modem.  The colors on modem are stationary and not blinking at all.  I have unplugged for a minute. The wireless light is orange and not green.  All lights are lit up and never blinking.  This includes after unplugging for a minute and replugging in, checking all connections, and even attempting factory reset.  I need help getting wireless connection back to modem and was told this was the free option. Serial number 3797 8133 1623 4126 0602 0006.  I own this modem outright.  Comcast tried to assist but referred me to you all since it is not their equipment but they verified the modem does read but it is the wireless.  Please help as I work remotely. Additionally I asked Ana and tried accessing the web page to look at settings but could not get anywhere.  I am having to use my iphone as a hotspot and that connection is limited and not as high speed.  It also is very limited.

8301
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Wi-Fi Warriors
1 year ago
P
The Many
PaperbagThe Many
asked in G34 | G36
Printing requires device to be on 2.4ghz band, does not work on 5ghz band

I have a Brother MFC-L2740DW printer.  I used to have a Netgear 6250 router.  I was able to wirelessly print from my iPad or Android phone. Both devices were always on the 5ghz band.  I recently upgraded my router to an Arris G34, because my Xfinity speed has increased.  Now I am unable to wirelessly print, if my iPad or Android phone is on the 5ghz band.  I have to switch my mobile device to the 2.4ghz band first in order to print wirelessly.  Even though the Brother printer is only on the 2.4ghz band, somehow my old Netgear 6250 router was able to route the information from my mobile device on the 5ghz band to the printer.i am not sure why the newer and better Arris G34 router can’t do this.  Is there any way to be on the 5ghz band and wirelessly print? 

6785
P
The Many
1 year ago
R
The Many
RoseThe Many
asked in SBG8300
internet service but not wifi. have an Arris SBG8300. please help

Have aless than 1 yr old SBG8300.  Internet works with hardwired electronics but Wi-Fi will not how do I fix

2241
S
Wi-Fi Warriors
1 year ago
O
The Many
OrlandoRodriguez11o9The Many
asked in Wi-Fi Modems - General
Where would I look to find my WEP key?

I need the WEP key for usage on a video game console. The console specifically notes how the security employed by the modem is a level above what it usually handles, so it needs the WEP key instead of just the regular password I would use to connect. I, of course, tried to password but it says that is invalid. So I am asking where I can find my WEP key for my modem.

1335
plemans
Legends
1 year ago
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The Many
ginlaanThe Many
asked in SBG8300
randomly unable to access secure sites

I am randomly not able to access internet secure sites. When i connect to my wifi it states the connection is secure and have internet access and i do indeed have internet access. I am able to access nbcnews.com and other common non secure sites. Yet when i try to access a secure banking site or similar i am getting the connection is not secure message. it doesn't matter if it bing chrome or firefox. i have run network diagnostics and it states it is not finding a problem. randomly it will start working on its own with me not doing anything to correct it. For example while i was typing this on a different laptop i asked my wife to see what the error was, she said she couldn't tell me because it was now working. I have factory reset, Reloaded my network adapter. turned mac filtering off, restarted modem, played with firewall settings on cpu and router  i still have this issueSometimes one of those attempted fixes may work but mostly they don't and it will start working by itself for a t

400
G
The Many
1 year ago
J
The Many
JohnThe Many
asked in SBG8300
security up dates for SBG8300

Are any software updates ever created for my Wi-Fi cable modem/router ARRIS SBG8300?How often should I replace my router/cable modem for security sake? The model I am using now I purchased in 2020 would it be out of date?

3475
plemans
Legends
1 year ago
B
The Many
BlevyThe Many
asked in SBG8300
Xfinity can't activate new SBG8300...

Just purchased this modem and tried to activate on Xfinity and the tech I was working with was unable to see it.  The top LED on the front was a solid green, and the bottom one was blinking green.  After providing the MAC address to the tech and waiting, I was never able to get a proper internet connection.  I WAS able to get their ‘activation’ screen up, but when following all the steps I would end up back at the initial activation screen. To me this sounds like an Xfinity problem, but the fact that the tech was unable to ‘see’ my modem makes me unsure.  When we were done I just plugged my old modem back in and all worked fine.  So now my new modem is waiting for me to make another run at this whole installation.  He seemed to think that there may be a problem with the new modem, which is why I am here to see if anyone has any ideas.   I really don’t think I should need a tech to come install this.

4153
plemans
Legends
1 year ago
T
The Many
TomtomThe Many
asked in SBG10
SBG10 Port Forwarding

I follow the manual to the T and still I can not get a port open with port forwarding or DMZ please help 

1171
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Wi-Fi Warriors
1 year ago
1
The Many
1ShyGuyThe Many
asked in SBG8300
Locating Browser History SBG8300

Where can I locate the browser history? I have gone to the webpage for my SBG8300, logged in, and clicked on every possible option listed but have not been able to locate it.

2372
plemans
Legends
1 year ago
B
The Certified
badnarcThe Certified
asked in G34 | G36
Arris G34 Modem setup

Just swapped out my old Netgear C7000v2 to a new Arris G34.  I have an Optimum 1,000 mbps line (Sadly not fiber optic) that supports both DOCSIS 3.1 and wifi 6.  On setup my new Modem light sequence is amber at first, then when trying to connect to the ISP it is flashing blue which means it is looked for a DOCSIS 3.1 connection.  It apparently fails to connect so then starts a flashing green light and connects to DOCSIS 3.0  Any ideas on how to get it to connect to DOCSIS 3.1  I’ve tried both resetting and rebooting.  

18668
plemans
Legends
1 year ago
I
The Many
ipurrpleThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
please help

SB7600AC2. Wifi is fine but internet 5G kept disconnecting…. I had technician come this morning….all good but once he left. Problem still not solved 

381
plemans
Legends
1 year ago
I
The Many
ipurrpleThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
please help!

I need the chat but kept sending me to this? I need help. Wifi is fine but internet 5G kept disconnecting repeatedly SBG7600AC2

291
plemans
Legends
1 year ago
D
The Many
dgpg13The Many
asked in G34 | G36
Where to find default password in g36

I’m self installing my surfboard G36 for the first time. My WiFi network is asking for my password. I don’t know what that is. Can someone suggest where to find it?

1852
B
The Certified
1 year ago
T
The Many
travelwill561The Many
asked in SBG10
Have to Sign in to the internet

Every device that joins the network has to sign in to the internet. Why? I can only sign in to the internet if on my computer. So, Alexa devices, Kindle, smart plugs, smart lights, etc. will not connect. And I constantly get this: “Action needed, Sign in to the internet”.Welcome to Xfinity!Download the Xfinity app on your mobile phone to activate your internet in minutes.Make sure your phone is on your cellular network and click the appropriate link below to get started. If you are in a location with a pre-installed gateway or activating your Xfinity Voice click here to begin. 

641
plemans
Legends
1 year ago
J
The Many
Jyounger6The Many
asked in G34 | G36
Add MAC address to permitted devices list

How would I add my printer MAC address to the list of permitted devices for the SurfBoard G36?

3842
J
The Many
1 year ago
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