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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

2076 Topics
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Grandma1The Many
asked in SBG8300
Unable to connect SONY Television to Wi-Fi

How to add television to my devices.   My television is not listed but other things are.   

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Wi-Fi Warriors
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The Many
Jacob737The Many
asked in Wi-Fi Modems - General
Unable to login modem gui SBG6782

I’m trying to log into the web manager of my arris surfboard SBG6782 but when I put in the username of the wifi and the original password it just keep saying it’s incorrect and try again and this is after I factory reset it. If anyone can help me out to find the password /username anywhere on the box it would be great!

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Wi-Fi Warriors
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The Many
Jjflash1130The Many
asked in SBG10
sbg10 - no internet connection

Good Morning! I have an sbg10 that I installed in place of my xfi gateway. When I plugged it in, all devices worked fine.I went to bed and woke up the next morning to my phone and computers saying no internet connection available but it was connected to my arris network. I plug in my xfi gateway and the internet works, I plug in my arris and everytime now it says no internet connection but I can connect to the arris network.I had the modem for about 4 or 5 years now, never had a problem with it. I'm having g the issue now in a new place of residence. I guess it could have failed but is there anyway to run tests. I feel like it's a xfi issue like they have this modem locked out for some reason, is that a thing? Also...if I plug an ethernet cable into the modem and the TV, the ethernet connection does NOT work as well. Thabk you Jonathan

21911
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Wi-Fi Warriors
M
The Many
micchampThe Many
asked in Wi-Fi Modems - General
Unable to login on phone app and change router name and password

Unable to login on phone app and change router name and password

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Wi-Fi Warriors
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The Many
Unknown75The Many
asked in Wi-Fi Modems - General
Unable to connect Surfboard App

Arris homeassure app not connecting to my arris router TG2482,says it cannot connect to my wireless gateway.plus I done everything what it says in there still nothing. 

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Wi-Fi Warriors
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Clown69The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
send/receive light blinking SBG6950AC2

The send receive light is blinking on my device. In the book it says it's does that when it's updating the modem but it's been over an hour now. And it is still blinking. I have power down the device a couple times and nothing has worked. 

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Wi-Fi Warriors
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The Many
VinThe Many
asked in SBG10
Unable to connect to webmanager page of SBG10

Cannot connect to 192.168.0.1 no matter what device I use.I just performed a factory reset on the router. I can connect to wifi using default SSID and Wifi security key. However not able to change them. Please help me how. the app doesn’t seem to work at all. It doesn’t even recognize that my device is connected to the router via wifi

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Wi-Fi Warriors
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The Many
UnAbbdYmadThe Many
asked in G34 | G36
Compatible Internet Service Provider supports G34

im looking at the ARRIS Surfboard G34 and i was wonder what providers it supports it name drops a few but im looking to get service from TDS and i was wondering if they are a compatible service provider with this modem / router

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Rockstar!
J
The Many
jmiller820The Many
asked in G34 | G36
G34 connecting to Mesh Network

Is it possible to use a G34 modem/router to create a mesh network?  I’d like to simply buy a 2nd wifi router, but I’m assuming that if I do that, each router would have to have its own network name, and couldn’t be shared like I understand a mesh network to be.

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Rockstar!
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The Many
SurfboardSurferThe Many
asked in G34 | G36
Expanding Wi-Fi coverage of 2 G36 Gateways

Have a G36 running our network. I have several concrete block walls that inhibit the signal from reaching my backyard. Can I simply run a giant ethernet cable from my home G36 (Router 1 “R1”) to my outside, air conditioned shed where another G36 (Router 2 “R2”) would reside? Is that the simplest way to expand my outside wifi coverage? R2 would be near a window in the shed that in theory could reach the entirety of my backyard.I’ve asked around and no one seems to have answer for this problem otherwise… TIA

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Rockstar!
A
The Many
Ade OThe Many
asked in SBG8300
Convert SBG8300 to Bridge mode and WAN IP goes to 0.0.0.0.

I switch to Bridge mode and all IPv4 disappears from WAN. Why is this happening

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Rockstar!
O
The Many
olusola09The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 all LED LIGHTS TURNS OFF AND ON

I am experiencing unstable internet due lights on my modem went off and  back after a while.

583
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Wi-Fi Warriors
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The Many
johnnybusolinThe Many
asked in SBG8300
surfboard SBG8300 - Lag Spikes

I got this modem router ~60 days ago (of course past my return time) and have recently ran into what seems like bottlenecking/spikes in ping randomly while gaming/streaming.  I originally thought this issue was just my pc but then my devices connected via Wi-Fi also had buffering hiccups This didn’t start until yesterday. Unplugged and replugged everything. Contacted ISP, everything was good on their end. Deleted temp files..etc…etc. only not new part of the hardware is my 30ft cable wire. However, it was working fine with my previous modem router and internet speed. when I test the speed I’m at expected levels. But again, it’s random when it happens and it’s across multiple devices. has anyone ran into this? Any help is welcome

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Wi-Fi Warriors
P
The Many
pray4mojoThe Many
posted in G34 | G36
intermittent connection in wired and wireless connection

My first week using my G34 was a nightmare.  Here’s a quick summary of everything we dealt with.Ethernet ports would suddenly go dark on the modem and the wired devices would lose connectivity.  Rebooting the modem was the only “fix”.Wi-Fi would constantly disconnect, show as unavailable, or drop connections.  Fix for ethernet ports going dark and disabling all ports?  I changed the ethernet ports on the modem from 1000MB to 100MB.  Why?  My Roku device was using a port that has a limit of 100MB.  Making this change resolved all the issues.For the Wi-Fi issues, the fix was to move the channels to a lesser used one as my neighborhood is saturated with everyone elses signal.These changes are all done in the app or via the web console:  192.168.0.1 from your home network.Hope this info helps!

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The Many
E
The Many
erwinrThe Many
asked in G34 | G36
Bitdefender and Arris G36

I use Bitdefender and recently upgraded to an Arris G36 wifi modem.Bitdefender HATES my modem, declaring it unsafe.Any recommendations on making them get along better?

361
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Wi-Fi Warriors
J
The Many
joegall44The Many
asked in SBG8300
ARRIS SURFboard SBG8300 Needs Reboot Daily for Proper Download Speed

ARRIS SURFboard SBG8300 I have to reboot every morning for proper download speed otherwise it's slow. I’m paying for 1 Gbps speed and the modem is receiving 10% until I reboot.  This constant reboot creates havic with my 3 smart TV’s...

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Wi-Fi Warriors
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The Many
user123The Many
asked in SBG8300
Provisioned SBG8300 active, but "no" internet

Alright, here’s the deal:  I had recent cabline line with 90VAC on the line - yep, shocked at one point, so I checked.  My original modem was squealing, assumed it was dead.  Neighbors had internet.  Modem was an older Cisco DPC3010, so nearly a decade old, but still fast enough for me.  Assuming the dead original modem, not aware of the voltage on the line, I went and bought another modem so I could finish my work projects that were past due.  Plug new modem in instantly squeals at me and all lights solid - no change since then.  This was not the SBG8300 model.  So now two dead modems.  I’m an electrical engineer doing power system and control system designs. At one point earlier in career I was going for my Cisco CCNA; I decided to change careers and didn’t need to continue certification, but am not a complete novice when it comes to IT type stuff.Several calls with xfinity, and they have tech come out and see voltage, works on line, and requests new line be buried and to have other

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Wi-Fi Warriors
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The Many
TuckertuckThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
century link compatible with SBG6950AC2

I am trying to connect to century link with my arris surfboard SBG6950AC2. Century link provided me with my PPOE username and password, but I can’t find the place to enter the PPOE info when I log into my GUI. Is this modem compatible with century link? Where do I enter the PPOE username and password?

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Wi-Fi Warriors
D
The Many
davanzThe Many
asked in SBG8300
PAIRING BUTTON

The specs chart on the SBG8300 says it has a pairing button. Where is the button located, and can it be used to connect an extender?

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Wi-Fi Warriors
D
The Many
DamienTheAsianThe Many
asked in SBG8300
Troubleshooting my router for the SBG8300

I’ve been talking to my internet provider about how I’m only running two PS4 devices, one LAN wired and one on WiFi. I’ve been trying to reset my connection several times for my 1,000 gig network plan, and I’ve been told they can connect modem, but they can’t connect router within my device. I’ve been told to connect the manufacturer aka ARRIS to help with this situation. HELP please

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Wi-Fi Warriors
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The Many
AcxelionThe Many
asked in Wi-Fi Modems - General
Unable to factory reset SBG6900-AC

My family and I are currently trying to reset our modem/router because we wanted to modify some of the settings. We followed the reset instructions per the manual(press reset button, hold for 15s) but attempts to login into the IP redirects the browser to 192.168.0.1/login.asp. I don’t know if this is the correct redirect page. But, the actual content of this page is an SSL certification error. We’ve called ARRIS phone support but they were unable to help our predicament and concluded the system itself was faulty. Would it be possible to have the software reinstalled or something else to fix it?

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A
The Many
J
The Many
javiercgThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG7000AC2

We have 2 Galaxy A12 phones and 1 Galaxy A71 phone. Every time the A12 phones are disconnected from the WiFi of this router (SBG7400AC) they cannot connect to the Movil Data network. We have to restart the phone in orther to be able to have Mobile data. That only happens with the combination of the SBG7400AC router and A12 phones. No problem with another router and A12. No problem with the SBG7400AC router and A71 phone. Is it related to the configuration of the SBG7400AC router? Have you seen this problem before?

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J
The Many
1
The Many
1frustratedladyThe Many
asked in G34 | G36
"Cannot connect to your wiress gateway"

The app confirms that I’m connected and then on the log in page it tells me it couldn’t connect to wi-fi. Any ideas?

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Wi-Fi Warriors
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The Many
llstultz82The Many
asked in Wi-Fi Modems - General
Cant login on the arris login page

I changed the username and password on the arris login page for my DG3450 Router and now it says invalid cred. when i put in my new info 

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Wi-Fi Warriors
D
The Many
davanzThe Many
asked in SBG8300
SETTING UP SURFBOARD CENTRAL APP OF SBG8300

How do I get the SBC app referred to in the instructions?

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Wi-Fi Warriors
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