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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1876 Topics
J
The Many
jvelas7The Many
asked in Wi-Fi Modems - General
unable to view web based manager after logging -- SBG6900-AC

Hello, I am unable to view the web manager for the SBG6900-AC surfboard model. I am currently using safari to access safari to access it. I currently have no luck with chrome.below is an image I see on my screen. I could not make of what it was showing me nor do anything inside.I am trying to access the router to view IP addresses connected.  

1401
J
The Many
1 year ago
D
The Many
davidmarcusThe Many
asked in G34 | G36
Chrome Cast says "No devices found"

I just got an Arris SURFboard G34. I have a Google Chromecast and a desktop computer connected to the G34 using Ethernet. Both can access the Internet. However, if I use Chrome to Cast, it says "No devices found". I tried turning off the G34's firewall. Device Discovery is enabled. I also tried enabling Zero Config. If I plug my old ASUS RT-AC55U router into the G34, and plug the computer and Chromecast into the ASUS, then Cast finds the Chromecast and casting works.

3713
D
The Many
1 year ago
E
The Many
Ewalters1018The Many
asked in G34 | G36
1st generation ipad wont connect to wifi

i have an old ipad that keeps telling me it cannot connect to the network,  rebooted and reset everything

421
plemans
Legends
1 year ago
S
The Many
swubThe Many
asked in SBG8300
How to setup SBG8300 without App?

I have tried to setup using the old app and then the new one but it didn’t work. Now I want to try using web setup. 

1041
plemans
Legends
1 year ago
A
The Many
abhishekbafnaThe Many
asked in G34 | G36
Is there a way to determine LAN/Ethernet/Wifi failure?

Hi, I have got new Arris G34 and I am seeing sort of glitches in Internet. Be it wifi 5Ghz/LAN/Ethernet.I can provide any more information if needed. Please help/guide. 

1006
A
The Many
1 year ago
D
The Many
Davis_mcThe Many
asked in G34 | G36
Arris G34 Intermittent Issues

I have been having an issue that i need assistance with. I purchased and setup a Arris G34 modem as few weeks ago. I have been some weird issues. My ISP is Comcast. The weird issue is every few (random) days. I end was with slow activity in WIFi and even ethernet internet. In random cases even the ethernet doesnt work but the WIFI always seems to albeit slow when it happens. Comcast is reporting the modem is offline. I can even access the Surboard app and connect to the modem, most of the time. I can reboot the Gateway from that and everything again works fine and not slow...for a few days until it happens again. I can also manually unplug and reboot when the slowness/disconnect happens and again...it works fine few a few days until it happens again.Why would this be happening and how can i resolve this so its more consistenly up without this issue?Any information on this would be greatly appreciated.Please let me know.

77917
D
The Many
1 year ago
S
The Many
saurabh50411The Many
asked in G34 | G36
internet dropping multiple times Arris G36 modem

I try to contact customer service but I am not getting any help from them and the device is still under warranty. Multiple times I have to reboot the modem then the Wi-Fi single comes back and I am tier to robot every time 

33610
plemans
Legends
1 year ago
M
The Many
Mjones862The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
no wifi

Sbg 7600ac2 surfboard.  Internet down for maintenance.  When it came back up no wifi.  Looks good on spectrums end.  Factory reset brought up wifi for about 30 secs then went off again.  Any ideas?

301
plemans
Legends
1 year ago
1
The Many
1cdegmanThe Many
asked in SBG8300
cant connect to internet

I've had my gateway for over a year and just yesterday I was just watching Netflix and all of a sudden all my devices say can't connect to the internet. I've called cox and done multiple restarts and cable checks and everything checks good on there end but i still have the issues. They are sending a tech out tomorrow but I have to pay $75 🙄.  Any suggestions? 

651
S
Wi-Fi Warriors
1 year ago
T
The Many
tpcreedenThe Many
asked in G34 | G36
G34 will not let ethernet connected computer talk to the web

new g34 modem/router After setup with comcast wifi connected ipad can talk to the internet, but hard wired computer is not allowed to talk to any http sites but can talk to most https sites (but not all). any suggestions at all?

621
A
The Many
1 year ago
D
The Many
DavidDyckThe Many
asked in G34 | G36
Firmware Update on G36

What is the latest firmware for the Surfboard G36I read the documentation, and it said my provider would have software updates, but Xfinity customer service said that they would come from Arris.If I have the latest software already - then the question is moot, otherwise - how do I ensure that I have the latest security fixes, etc

6389
Ernest
The Many
1 year ago
V
The Many
VidjaGuyThe Many
asked in Wi-Fi Modems - General
Don't know router login default

I have a TG3452 Touchstone Gateway and I tried logging into it to change the name and password but none of the defaults I’ve tried work.  

1492
V
The Many
1 year ago
W
The Many
WVskyThe Many
asked in SBG10
Setting up

Where do I find the information on how to set up a password?  I dont have a Smart Phone, just a computer, so I’m trying to find if there’s an on line Dashboard or what.

952
W
The Many
1 year ago
J
The Many
jmp130The Many
asked in G34 | G36
Change Account admin Password

I want to change the account admin password but via the portal it says to use the app. Go into the surfboard central app and there is no option. Is there an option in the app? Is the surfboard central the correct app? The warning is it won’t sync to the app. Does it matter where you change the password at this point if there is no option in the app to change it? 

4054
I
The Certified
1 year ago
R
The Many
rcraiglistThe Many
asked in Wi-Fi Modems - General
Arris Surfboard SBG6700-AC

My modem one day lost connection to the internet.  On my phone it says connected without Internet access.  Xfinity is able to see my modem but my devices (TV, cell phone, computer) are not able to get internet connection.

1061
plemans
Legends
1 year ago
B
The Many
billjThe Many
asked in SBG8300
SBG8300 internal time is floating around - How do I perminantly set it?

I can’t seem to lock the router time and it floats intermittently. I don’t know if there is a problem tracking time or it’s getting set by 1 of the 3 included Time Servers incorrectly. Setting Automatic vs Manual seems to have no effect.Just bought a SBG8300 and it works great with exception of Parental Control and blocking timeframes for different devices. Behavior is intermittent and unexpected of when a block happens. After some trouble shooting, I noticed the  time display if floating all over the place. Sometimes 10 hours ahead, sometimes 8 or something. Once I hit the “Save Time Settings” button, it snaps back to the correct time I’m in (Pacific Time), but if  log out and log back in 20 minutes later, it may or may not be off.  User Steps: > Admin page https://192.168.0.1 > Gateway > Summary > Time (page is https://192.168.0.1/time.php) > Observe: “Router Time” value. Time Servers:clock.via.net ntp.nasa.gov tick.ucla.edu

270
B
The Many
1 year ago
U
The Many
user3430943The Many
posted in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Frustrating experience with SURFboard SGB7600AC2

I tried replacing my rental modem/router/wifi with a SGB7600AC2 and it did not go well.  After informing my cable provider that I wished to use my own modem, they asked me for relevant info about my new modem.  I gave them make/model and MAC info.  My old modem stopped working at which time I plugged in the new one.  I waited 15-20 minutes.  Eventually the default wifi SSID showed up and I connected to it and then connected to the surfboard.  It was at this point that things went sideways.  I could browse some sites on the Internet but not others.  It sort of felt like I was in a walled garden.  However, it finally dawned on me that I was able to reach IPv6 sites (like Facebook) but not sites which only used IPv4 (which happens to be about 75% of the sites that I frequent).  In any case, after looking through the settings and logs, etc, I discovered that the modem was not requesting an IPv4 address via DHCP even though it was configured for DHCP.  I was getting a /60 IPv6 prefix via pr

1180
U
The Many
1 year ago
J
The Many
JsuntylerThe Many
posted in SBG8300
SBG8300 Access to router and wifi without cable

I am no longer using this modem but want to use the wifi? I have connection to the router but not the ability to login into it and change wifi name and password. I performed factory reset and can login to the default wifi setting but can’t access 192.168.0.1. Tried surfboard app and I get no connectivity to wireless Gateway 

5192
J
The Many
1 year ago
W
The Many
wifisThe Many
asked in G34 | G36
G34 best wifi settings

Hi all,I have a G34 modem router and my ISP is Comcast. (Xfinity)My plan details:Download speeds: up to 400 MbpsUpload speeds: up to 10 MbpsI can get up 350 Mbps on 5Ghz my 2.4Ghz is terrible I get around 70 Mpbs.Is anyone aware of any setting tweak that can help me improve my 2.4Ghz? 

4397
plemans
Legends
1 year ago
B
The Many
bowdrifteR2The Many
asked in Wi-Fi Modems - General
ONT battery false fail

Hi-For a couple of weeks we kept hearing a half second “beep” somewhere in the house every so often.  It was about to drive me nuts trying to zero in on it since we have so many electronic devices in the home, I’ve lost hearing in my left ear making audio depth perception difficult, and the sound was so brief.  Finally defining that it was exactly every 15 minutes, we stationed ourselves yesterday at various points when it was expected to sound, and I discovered it was coming from the Frontier/Ziply fiber optic installation behind a couch in a room we rarely frequent. I noted red lamps on it that implied the 12v battery had failed.  I removed it and rushed it to our local ACE Hardware just before they closed hoping to find a proper replacement, but they didn’t have one.  At home I checked the battery with my Fluke voltmeter and found it had 13.4 volts and wouldn’t take a charge because it was fully charged already.  I reinstalled that battery and reset the device.  The annoying beeping

773
plemans
Legends
1 year ago
M
The Many
mbsusa1The Many
asked in Wi-Fi Modems - General
SBG7580 as access point

How do I use my SBG7580 as an access point

321
plemans
Legends
1 year ago
jacknife1956
The Many
jacknife1956The Many
asked in G34 | G36
Opening a port for my voip service

I am having problem with my voip that drops calls after a few minutes of conversation.  My service provider, magicJack, asked me to open my 5060 and 5070 on my G36 to improve the quality of the voip service.  Can anybody tell me if I can do it myself with the modem admin tool or does it have to be Comcast that can open these ports for me?   I own my modem.

1361
S
Wi-Fi Warriors
1 year ago
M
The Many
MdhartThe Many
asked in Wi-Fi Modems - General
help me access settings page

Arris surfboard SBG6900-ac I cannot access the 192.168.0.1 website in order to change any of my settings I keep getting an error page in any browser on any device in my home whether it is connected via Ethernet or Wi-Fi, I've checked ipconfig and that is the correct default IP address I just get a security fault in the web browser and I need to know how to bypass it or if there is a different site I need to be going to since my modem is creeping on 8 years old at this point

2012
M
The Many
1 year ago
S
The Many
sherryThe Many
asked in SBG8300
login to surfboard web manager

I set up my email and password on my Arris surfboard gateway and i can login via the 192.168.0.1 IP address but when i use the same email and password for the surfboard web manager it responds with incorrect credentials and won’t allow me to login. I don’t understand this as they are supposed to use the same login info. Why does the surfboard app not let me login?

27341
B
The Many
1 year ago
N
The Many
NasirWafa82The Many
asked in Wi-Fi Modems - General
Not able to set my wifi on sbg6700-ac surfboard

I have bought this surfboard from my friend and i cannot set up or get to 192.168.0.1 to set my wifiPlease help

611
plemans
Legends
1 year ago
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