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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1713 Topics
N
The Many
NenaThe Many
asked in SBG10
Locked out

I am trying to create my own user id and password but I get this message: Invalid user name or password, or your access has been locked due to multiple failed login attempts! I’ve re set my modem 3 times, cleared my cache and still locked out. 

3
S
Guardians of the Gateways
1 year ago
R
The Many
Rhetrick329The Many
asked in Wi-Fi Modems - General
Wifi wont connect

I just got my WiFi service installed with Xfinity and I have my own Arris surfboard modem/router. The WiFi won’t seem to connect and the blue light on the WiFi signal keeps blinking. The WiFi does not seem to be connecting and won’t work on my phone or laptop. How do I get it to connect? Unplugging it and restarting it doesn’t work. 

1
plemans
Legends
1 year ago
B
The Many
BGP_ITThe Many
asked in G34 | G36
G34 SSIDs disappear

On a fairly regular basis my G34 Wifi router/modem will stop broadcasting the SSIDs for 2.4 and 5. I’ve tried restarting and a reset. Nothing seems to make it stable. It still passes wired traffic and I have a TPLink AP that broadcasts without issue. None of the built in diagnostic tools are providing answers. 

6
B
The Many
1 year ago
L
The Many
lordwagramThe Many
asked in SBG10
question on recent SBG10 purchase and whether it is modem/router combo

greetings, I recently purchased an ARRIS surfboard SBG10 through Best Buy. When I was researching this item, the website indicated it was a modem and router combo, however, when I picked up the item, the description on the box only said ‘wifi cable modem’. When the technician came to install my service, he informed me that this was only a modem and didn’t have the router.I checked other images, including the ones on the ARRIS website, and the box description said ‘cable modem and wifi router’ clearly for product SBG10 while mine does not say this.My question is, how can I verify the device I purchased is a combo gateway instead of a just a modem as described on the box? Thanks

1
plemans
Legends
1 year ago
B
The Many
bostianThe Many
asked in SBG8300
can not connext to remote work server

Have a SBG 8300 gateway and I am unable to connect to my work server. Internet connection is fine. I unfortunately have basically no understanding of how this works. My IT person says it’s a xfinity problem, xfinity says it’s a modem problem. Which I believe because I can log on everywhere but home.  

3
plemans
Legends
1 year ago
F
The Many
fredbakThe Many
asked in Wi-Fi Modems - General
sbg6580-2 wifi download speeds

i currently have xfiniti 200mb service to my home when i do a speed test from any device hard wired to the modem its great i get that speed. When i do a device speed test that is on wifi I only get 20mb at best upload is consistant for bot WIFI connected devices and ethernet connected. Why is my WIFI download so low? how do i fix it.

3
plemans
Legends
1 year ago
W
The Many
William KapaunThe Many
asked in G34 | G36
Windows 7 with DOCIS 3.1?

Ethernet works, but I don't see WIFI.  Friends see “my” WIFI on their computers/smart phones. (I don't have a smart phone) When I log in to Surfboard, it says unsupported Browser.

4
plemans
Legends
1 year ago
Gopher Baroque
The Many
Gopher BaroqueThe Many
asked in SBG10
SBG10 not remembering reserved client IP address

Xfinity has been bugging me about my ancient modem so updated with Arris SBG10 modem/router, which I got from Ebay.  Overall setup was straightforward and it basically works, but DHCP service is weird.  I add entries to the list of reserved clients, following the “add”/”apply” protocol.  I get the refresh/log back in routine as described in the tutorial.  But the entries don’t stay on the list over refresh/reboot. I also tried changing a linux computer on my home LAN to Fixed IP, but the SBG10 doesn’t consistently accept that address. Sometimes it does, sometimes it assigns a new address.  My SBG10 also seems erratic just showing all attached clients.Is the SBG10 known to do this sort of thing? Perhaps I just got a bum example?

2
Gopher Baroque
The Many
1 year ago
J
The Many
js1701The Many
asked in G34 | G36
Arris G36 Wi-Fi goes offline intermittently. Event logs show missing option 82 and 24.

Randomly at least 2x a day, the wi-fi loses connectivity. At the same time, the ethernet connection works as expected. I then have to restart the modem to restore wi-fi connectivity. Event logs show this: ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82    11/21/2022 19:23:27    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 24    11/21/2022 19:23:27    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82    11/21/2022 19:13:15    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82    11/21/2022 17:58:05    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 24    11/21/2022 17:58:05    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82    11/21/2022 17:46:24    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82    11/21/2022 16:48:51    Critical Firewall logsFW.IPv6 INPUT drop    1805 attempts    11/22/2022 23:29:37    Firewall BlockedFW.IPv6 FORWARD drop    150 attempts    11/22/2022 23:29:37    Firewall B

1
S
Guardians of the Gateways
1 year ago
R
The Many
randy431The Many
asked in Wi-Fi Modems - General
Modem access issues beyond secure connection 192.168.0.1

Working on my dad’s SurfBoard 6700. Using a mac via Safari. I can access the modem after bypassing the secure connection warnings, then entering the logon credentials. However, I get his page displayed  Sure can't do anything with THAT.Something is blocking the full page access.

2
R
The Many
1 year ago
M
The Many
mangofishThe Many
asked in Wi-Fi Modems - General
Admin page doesn't work

When I try to connect to the admin page, I get this message: Secure Connection FailedAn error occurred during a connection to 192.168.0.1. Peer using unsupported version of security protocol.Error code: SSL_ERROR_UNSUPPORTED_VERSION    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.    Please contact the website owners to inform them of this problem.This website might not support the TLS 1.2 protocol, which is the minimum version supported.  It happens on every browser I have. I saw a similar post and the person was told to disconnect the coax cable. Clearly this doesn’t work, because the problem is that the admin page has security issues. I don’t really feel like paying $40 for a live chat, and I can’t time travel back to Internet Explorer where I could override security flaws, so, what are the options?

2
M
The Many
1 year ago
R
The Many
rdlongThe Many
asked in G34 | G36
G34 blocks TIVO and Bonjour (computers/printers) "Zero Config" discovery by default

Upgraded my modem/gateway/router from SBG6900 and G34 and immediately had problems with my TIVO mini’s being unable to connect to the Host DVR.  Problem lasted a couple of weeks with no help from ARRIS (assured me nothing internally was being blocked) or TIVO (couldn’t tell me what protocol they used for discovery).Problem was solved when I discovered the setting for “Zero Config” (Bonjour type discovery) under Advanced > Device Discovery > Zero Config was disabled.  Enabling it allowed my TIVO mini’s to immediately connect to the host DVR.  Note that this setting is on a page that is mainly about UPNP.This could affect anyone else who has printers or other devices that use the Bonjour Zero config capability to connect to one another.

2
R
The Many
1 year ago
V
The Many
Vizer22701The Many
asked in SBG8300
Surfboard Central

Why does the Surfboard Central app keep saying no network available? But it show all Wi-Fi units online. And can't do a speed test .

1
S
Guardians of the Gateways
1 year ago
T
The Many
Tuthdoc99The Many
asked in SBG8300
sbg8300 doesn't see play-fi devices

Sbg8300 isn't recognizing the 2 play fi devices that worked fine with my previous router. I run the setup routine but they don't show up, have done factory resets on both devices.  Am thinking there may be something in the surfboard setting preventing the discovery of them.  Would appreciate any suggestions or insights. Thanks in advance.

3
T
The Many
1 year ago
J
The Many
js1701The Many
asked in G34 | G36
Troubleshooting > Diagnostic Tools test fail while connected

I just setup the G36 Modem/Router & the Troubleshooting > Diagnostic Tools test fail while connected & online. This is with an Ethernet connection.Why is it failing?

3
J
The Many
1 year ago
C
The Many
Charlie207The Many
asked in G34 | G36
Slow connection through G36 2.5g port

Is there a setting that must be enabled to provide normal speeds through the 2.5g port? I’m unable to connect to the internet via the 2.5g port on the back of my G36 with more than minimal (under 1mbps) speeds.  I have Xfinity Gigabit (1.2Gbps) and with the 1g ports I can routinely get ~1Gbps with a wired connection. When I plug the same patch cable (both Cat5e and Cat6) into the 2.5g port, there is no signal to my office 4-port switch, and almost no connection speed to my laptop 4ft. away from the gateway.  Am I wrong in thinking that 2.5g port should operate the same, and better, than the other four ports? 

7
S
Guardians of the Gateways
1 year ago
W
The Many
wiiThe Many
asked in SBG10
Can removing the 2.4GHz link increase 5G speeds?

Can removing the 2.4GHz link increase 5G speeds?

3
S
Guardians of the Gateways
1 year ago
M
The Many
mjohnson007The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Why is the Reserved IP Client List not updating on the SBG7400AC2?

Hi all, So I have a SBG7400AC2, and have added a number of devices to the Reserve client list..So why is the Reserved IP Client List not updating on the new devices, even after days,yet if the device is turned on it does get the assigned IP. So it seems that both Attached Client List and the Reserved IP Client List are not showing correctlyas i have some 60+ devices and I see onlu 25 at best Any Ideas, seems the software is upto daye a do not se any updates for it Any help would be appreciated M

1
S
Guardians of the Gateways
1 year ago
D
The Many
donn1237The Many
asked in SBG8300
ethernet Arris surfboard SBG8300

Ethernet. Ports not working there blinking red. Can't connect firestick say connected but no internet. Same thing with Mac computer 

1
S
Guardians of the Gateways
1 year ago
W
The Many
Weiss311The Many
asked in Wi-Fi Modems - General
SBG6900-AC Gateway Manager issues

Ran into an issue yesterday when out of nowhere my Router dropped the wifi connection to all my devices.  I went to the step one solution and power cycled the router to see if that would bring back my networks and nothing.   Turns out the router had dropped the custom wireless connections and replaced them with the default network names.  I can access both the 2.4Gz and 5Gz by using the default password on my modem.  My Mac on the other hand cannot connect to the default 2.4Gz, only the 5Gz. Seems like a simple login to the Gateway Modem manager to upgrade the firmware could fix the issues, and let me create my own network names, and passwords again.   But I cannot access the Gateway Manager.  Firefox, Chrome, Edge, and Explorer all block this attempt.  This is both when the router is connected to the coax cable, and when the coax is unplugged.  All of the browsers above give you the "This site cannot be reached" with no option to proceed to unsafe gateway, or anything of that sort. Sa

5
S
The Many
1 year ago
I
The Many
IgneousThe Many
asked in Wi-Fi Modems - General
arris dcx3635-w user guide

Hello,I need a User Manual/Guide for an ARRIS dcx3635-w Gateway. Can anyone help?Thanks a lot, Igneous

4
I
The Many
1 year ago
J
The Many
JJSpittleThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7400AC2 wifi speed

How can I increase the Wi-Fi speed to my devices from the SBG7400AC2 unit? Connection speed via ethernet is 277 mbps, when testing using WI-FI 62 mbps. Thank you

2
J
The Many
1 year ago
P
The Many
ptbietzThe Many
asked in G34 | G36
new setup cant connect via browser

up and runningneed to set this thing up. i can only connect via phone appcan not connect via wired web browser. asks for email and password from appand it doesn’t let me login Invalid Login Credentials!TIP: Use the email address you provided in the SURFboard® App. Nopes

4
plemans
Legends
1 year ago
C
The Many
ChezjayThe Many
asked in G34 | G36
HP Printer won't connect to my G34 via WiFI.

I’ve spent a long time trying to get my HP Deskjet 4155e to connect to the WiFi on my Surfboard G34, which can’t seem to find the networks I’ve set up even though I set the printer right next to the gateway.  When I called the HP tech support, they keep telling me to call the ISP and get them to separate the 2.4 GHz and 5 Ghz networks, but Spectrum says they can’t do that because I own the modem/router.  What exactly does it mean to separate the 2 different radio networks, and can I do that? So far, I’ve tried turning off the 5Ghz networks, but that hasn’t worked.

5
S
Guardians of the Gateways
1 year ago
J
The Many
joy6m58The Many
asked in Wi-Fi Modems - General
Internet no connection sbg6580

Sbg6580 powers on but then the receive light just keeps flashing. I get a message that says “connected but no internet'

2
J
The Many
1 year ago
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