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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

2081 Topics
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Button Mashers
AUserButton Mashers
asked in G34 | G36
SURFBoard app never connects despite phone connection after factory reset.

SURFBoard app does not connect to wi-fi after factory reset. It knows what the router and password is and my phone app shows I’m connected. Regardless it says the connection ws not made. It was scanned and I was right next to the router. I’ve tried this a dozen times over the last week and it has never worked.

1241
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Wi-Fi Warriors
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The Many
BobBobThe Many
asked in G34 | G36
G34 blocking Web GUI access

Hi all, I once was able to log into my account, then I did a reset and now I can not login again. I have tried the admin and password thing, my email I used for initial setup, etc. and nothing works. The app tells me my email and the password to use, but nothing is allowing me in again….and suggestions? It keeps saying “ Invalid Login Credentials! “

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Wi-Fi Warriors
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The Many
jwwhiteThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
internet connection

I cannot connect to the internet and turning the Arris on and off did not work

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plemans
Juggernaut
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The Many
NHBoomersThe Many
asked in G34 | G36
How to add an outdoor wifi plug to a g34

We recently bought a g34 , set it up and it all works great but when we try to add an outdoor wifi outlet the app sees it but it times out. We have successfully added this outlet to another router and it works great we have concluded after trying every which way and getting the same result it may be the router settings-any help is appreciated. The plug is made by Tessan and has 3 outlets so you can plug something in and turn it on and off remotely thru wifi. Outdoor wifi plug

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The Many
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The Many
coolguyjoThe Many
asked in Wi-Fi Modems - General
SBG6900-AC Iphone and Ipad are NOT having consistent wifi. PLEASE HELP

Hello, My iphone 12 pro and ipad air 258812 are not having consistent wifi. They both connect easily and will work well for a few moments with my wifi but then internet browsing and app using slows and just stops loading pages or working consistently. The wifi is working great and consistent on my PC. I did a speed test and it had download speeds of 90.2 MBps and upload speeds of 11.2 MBPS. The all in one router surfboard I am using is: SBG6900-AC. This has worked great for all of my devices for the last several years with no issues. it’s just been the alst 7 days or so… I have enable band steering on arris I have already tried: unplugging router and plugging in. forgtting and reconnecting wifi on iphone. I have contacted both apple and my ISP (Spectrum) and they cannot help. My iphone wifi works great on other wifi routers but NOT this one anymore for some reason. Please help? Thanks!

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The Many
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The Many
mpsanThe Many
asked in G34 | G36
Browsers Unsupported

When I browse to the admin page in Chrome I get the following message The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110. You may proceed with an unsupported version, but you might experience issues using the pages. My chrome is Version 108.0.5359.99 When I try Firefox I get this message The version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3. You may proceed with an unsupported version, but you might experience issues using the pages. My Firefox version is 108.0.1 Both of these are well beyond the minimum required version, why is it telling me this?

2933
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Wi-Fi Warriors
A
Button Mashers
AUserButton Mashers
asked in G34 | G36
My G34 has been rebooting itself every few hours.

When it reboots it will say “Please wait while your Wi-Fi is initializing...”. This initialization can take 30 minutes or more. This will happen several times a day. I have resorted to occasionally doing a paper clip reset. Sometimes I cannot do this because I’m in a remote location.

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Button Mashers
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The Many
watercopThe Many
asked in SBG8300
Intermittent / no connection

I bought an 8300 so I could turn in our Comcast rental wifi modem. I selected the 8300 in part because it advertised the highest square foot coverage. We have a basic Xfinity plan - 75 Mb, and that has always been plenty (It was plenty for us at 25 and 50, back in the days when those were the basic plan data rates) The 8300 has so far been much less reliable, especially for my older Win7 laptop, which won’t connect at all despite 3 bars and 30 foot distance - almost line of sight location...my laptop connects only to our extender for the kids rooms down a hall, and that only intermittently. Out of curiosity I tried configuring the 8300’s guest network for 2.4G - still no joy. I turned on WiFi band steering and that somewhat helped, allowing me to connect but still only via the extender. Ideas anyone?

2165
plemans
Juggernaut
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The Many
BhirwinjrThe Many
asked in G34 | G36
g34 wont stay online

After setting up my arris g34 and having successful internet connection, the unit stops connecting. Has to be reset to connect again. Have triple checked and internet service is active and cable to unit is good. ISP is Xfinity. Can you help me?

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The Certified
A
Button Mashers
AUserButton Mashers
asked in G34 | G36
WPS push-button disabled

This is the most aggravating situation I had yet. I have gotten out of this once but can’t replicate how to fix it. But none of my networks has this. Also, even if the network is disabled it will show this message. There is no WPA3. I have a camera that used to work on this router but stopped communicating. I’ve also done a paper clip reset.

1883
A
Button Mashers
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The Many
kahalsteadThe Many
asked in Wi-Fi Modems - General
Arris SBG 6700

I bought a Netgear mesh Wi-Fi extender and the router keeps disconnecting every couple of days. I’ve called and spoken to the extender customer support and they have helped me set it up twice. Within a couple of days it disconnects again. I’m now looking to see if something needs changed with the router? Or do I just need to buy a newer router?

441
plemans
Juggernaut
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The Many
pwieberThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Moving from central to legacy app.

I got a reply for a possible solution to my problem of moving from central to the Legacy app. However now when I went to the app now it is going through steps for activation to get device up and running. It is asking for service provider to connect to them. This is all happening. The router is connected to Xfinity already. All I wanted to accomplish with this new app was to see if there needs to have and updates or whatever.

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Wi-Fi Warriors
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The Many
Carlos2019The Many
asked in G34 | G36
invalid login credentials

Won’t let me login even tho I’m using the correct password and username. From my app

2165
C
The Many
Mr.Smore
The Many
Mr.SmoreThe Many
asked in SBG8300
Continues disconnection of 24. wifi on SBG8300

As the title states, I received my SBG8300 modem/router two days ago. I immediately noticed that the 2.4 Wifi kept disappearing, and I lost connection. I’ve factory reset the modem, and the problem persists, and now my Alexa and Smart Life app is failing to connect since it requires 2.4 wifi. The website shows it is active.This is one of many problems I have experienced. I could use the web but not the mobile app, as it wouldn’t connect. Now I can use the mobile app, but the web won’t connect.Is this a product defect? Update: I got the Alexa and Web working. I’m still experiencing 2.4 wifi dropping while the app and web state it is online.

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Mr.Smore
The Many
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The Many
Kim SearlesThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600 signal levels

My signal keeps dropping. How do I resolve this.

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plemans
Juggernaut
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The Many
rafapalThe Many
asked in Wi-Fi Modems - General
Can't change IP address To 192.168.1.247 Model SBG6782HH

Hello. We are trying to set up our Cable Modem LAN settings to an IP 192.168.1.247 but we can not change it. Receiving error messages. Could somebody please show it work or send a link to an advanced user manual for this model. Thanks.

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The Many
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The Many
davidmarcusThe Many
posted in G34 | G36
Follow-up to "Chrome Cast says 'No devices found'"

This is a follow-up to I bought an ASUS RT-AX86U Pro router and put the Arris in bridge mode. The ASUS does not have theproblem that the Arris has. With the Chromecast using the wired Ethernet connection, other devices (both wired and WiFi) can see it.

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D
The Many
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The Many
bobboThe Many
asked in G34 | G36
G34 and/or G36 support MU-MIMO?

Anybody know if either of these support MU-MIMO? If not do any of the Surfboards? Thanks

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The Many
E
The Certified
emanonThe Certified
asked in G34 | G36
How can I ensure G36 always has the same WAN IP forever?

Am I correct in assuming that my G36 assigns the WAN IP? I think my G36 changed the WAN IP when I reset to factory defaults. Is there a way to keep the same WAN IP? If I edit and manually enter the WAN IP will it work? I have other devices on the network that are dependent on the WAN IP. So, I want it to stay the same.

1335
C
The Certified
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The Many
Mcgrady3aThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
issues connecting to xfinity

We have been using our Arris modem for over two years works great. We recently switched to tmobile from Xfinity. We disconnect the service. It's been just a month and we switched back because tmobile was dropping and services spotty. We are now with Xfinity. They say everything thing is set up.on their end. Gave them the serial number and Mac address. While I can see the modem and connect, it won't connect to the internet. It does not seem to be communicating with Xfinity. Does anyone have any ideas o what I can try?

8661
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Wi-Fi Warriors
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The Many
LemonaideThe Many
asked in G34 | G36
G34 Ethernet download speed slower than wireless download speed.

My ethernet speed seems to be capped at 100 and I can’t change modem to 1000. I tried but it reverts back when I hit save. I’m thinking it’s a link problem as speed & Duplex is set on auto negotiation but ethernet staus shows 100.

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The Many
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The Many
Pickles1980The Many
posted in Wi-Fi Modems - General
WPA

I am trying to hook up my new tv to the Wi-Fi. It’s asking for a WPA2 passphrase. I do not know how or where to find that. A friend of mine said our router may be WPA 1????? Please help!!!

961
plemans
Juggernaut
K
The Many
KhymeraThe Many
asked in G34 | G36
Was my router hacked?

Yesterday morning, I found my devices logged out of my G36 gateway and my Amazon Echo informed me that the password had been changed. I unplugged the gateway and went to work; it remains unplugged. I don’t know what to do next. Was I hacked? Is it safe to plug the router back in?

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K
The Many
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The Many
DoubleAye616The Many
asked in G34 | G36
Device history

I have a G34 modem. Recently my house was robbed with a lot of items stolen. Was hoping to find some serial numbers for police tracking and insurance purposes of device that were on the network the last few months. My ISP cox can’t show the history because of the modem but I’m hoping arris had a similar logging within its Surfboard Central app or the web gui. Does anyone know if that exists and how I could find it?

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Wi-Fi Warriors
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The Many
rpatton525The Many
asked in SBG8300
Audio cutting out during virtual meetings?

I recently installed an Arris SGB8300. Prior to installing, I almost never had issues with audio during my meetings. Now, the audio frequently cuts out for about 3-5 seconds. I can still see peoples’ mouths moving and the live captions pick up what they are saying but I cannot hear it. During meetings, I am connected to the 5Ghz network. I have Breezeline/Atlantic Broadband for an ISP. Here’s what I’ve tried: --reset gateway --connect to ethernet --turned off guest networks --audio with multiple sets of headphones (corded and wireless) and straight from computer speakers --happens in both Teams and Zoom calls, also happens when private listening to Roku streaming --run speed tests (very fast internet) and wifi analyzers --manually changed network channel The only thing that has fixed it without fail is switching to my phone’s hot spot, so I am pretty certain it is the gateway. Is there a setting I should be looking for that I am missing here? I am pretty fed up with it and ready to sen

973
plemans
Juggernaut

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