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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

2069 Topics
T
The Many
Tirion24The Many
asked in Wi-Fi Modems - General
Admin login help!!

I bought a used 2470 gateway. I can connect wirelessly to the gateway using the default Network name and WiFi password on the label. I can bring up the admin login page using the default ISP. However, the default user name of “admin” and the default password of “password” or variations there of, are not working. I keep getting told, “ User name and/ or password are not correct”. I have reset the router (yes, using the little reset button) multiple times for 10 seconds,  30 seconds and multiple time in a row!! Nothing works!! Does anyone have any suggestions?? 

1181
plemans
Juggernaut
D
The Many
davidmartinezThe Many
asked in G34 | G36
Postal Code

I subscribe to Fubo and recently we lost access to our locals and RSN, I can see the arris G34 modem thinks my Postal Code should be:{"postal":"06811"}Which is Danbury, Connecticut. I am 170 Miles north of Danbury.Fubo worked fine until last Friday, when my wife had to reboot to get the wifi back up, how did this Postal Code change and how do I change it to my Postal Code? Thank youDavid

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D
The Many
J
The Many
Jmp97The Many
asked in G34 | G36
whats a good Wifi Extender for G34?

I have the G34 model and I’m looking for a good/best Wi-Fi extender, thank you.

4421
plemans
Juggernaut
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The Many
jn9oThe Many
asked in SBG10
comcast IDs my Arris SBG10 as a SBG1000

The SBG 10 spec says that I should have download speeds up to 686 MB per second, and Comcast says that my modem is an SBG1000 and incompatible with 75 MB per second. What's the deal? Is there a problem with Comcast or with my modem? I use a VPN. Does this create a problem?

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The Many
J
The Many
jeremyparks84The Many
asked in G34 | G36
G36 Reverted to factory wifi settings

I’ve had the G36 for about a month. Overnight the wifi networks and passwords reverted to the factory default without me doing anything. The admin log in did not revert to factory default. Has anyone experienced this before?

481
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Wi-Fi Warriors
2
The Many
23GathrightThe Many
asked in SBG8300
Arris SBG8300 compatibility

I now have AT&T fiber optic using their modem/router in my house. Previously I had Comcast cable and used my Arris SBG8300 for WiFi.  I have a Cat5 cable running from my house to my detached garage which I used in the past plugged into my Arris Model SBG8300 (house) when I had Comcast Cable. The Cat5 cable was plugged into a laptop I used in the garage. My question is, can I plug my Arris into the Cat 5 cable in my garage, connected to my AT&T Router/Modem (house) and use it for Wi-Fi for some remote security cameras in my garage? 

9301
plemans
Juggernaut
R
The Many
Ricka66The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Can't access the admin login on Arris SB SBG7400

Can't access the admin login on Arris SB SBG7400. I was able to earlier in the day with the generic user name & the password I created & then later nothing. I tried resetting the unit, that didn’t work. I saw several other questions raised about this issue. I’m using Google Chrome.

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Wi-Fi Warriors
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The Many
ALedyardThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
new modem getting awful speeds

ive gotten 2 new modems that on the box say are capable of 800mbps down however when i run a speed test with my PC and it being the only thing on the network, im barely getting 200 down. i pay for 800mbps so im trying to get at least 500-600 down. contacted XFinity and they say its a modem issue but i cant get ahold of an agent via live chat because the site cant find its own modem. bought it at best buy and i just have no clue what to do. any tips? 

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A
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L
The Many
Luv_Them_AllThe Many
asked in Wi-Fi Modems - General
How to Switch to 2.4GHz from 5GHz

Lost my manual awhile back and I need to know where to start to switch the GHz over, trying to install a camera doorbell..Thanks in advance

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G
The Many
GrimknifeThe Many
asked in G34 | G36
Cannot access Admin Portal

Keep getting "Can not get password for admin from backend!" Error when trying to log into G34 admin page. Password and username are correct, and have logged in using them multiple times in the prior weeks without issue. Power-cycling does nothing, restarting router through ISP didn't change anything. Any tips, tricks or helpful insight would be much appreciated.

2931
J
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T
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tiger1984
asked in Wi-Fi Modems - General
Arris VAP3400E firmware

HelloI have acquired used Arris VAP3400E devices which I am currently using to wirelessly connect IPTV STB device.I would like to know if there is a newer version of the firmware and where I can download it from?I managed to log in to the device and I can see that it currently has software version: 10.06.13

1414
plemans
Juggernaut
R
The Many
Ricka66The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Connect TP-Link Deco X20 system

I have an Arris Surfboard SBG7400AC2 modem/router. Will this work with a TP-Link X20 Wi-Fi 6 system?

8051
plemans
Juggernaut
E
The Many
Eli123The Many
asked in G34 | G36
arris G34

I’m looking at buying a ArrisG34 I see it’s compatible with cox cable but was wondering if I can connect it with just my iPad. I have no computer only iPad and iPhone. thanks, Eli

451
plemans
Juggernaut
A
The Many
AB86The Many
asked in SBG8300
Intermittent Connectivity with my SBG8300

Hello I have a SBG8300 and the wifi 2.4GHz always have an issue to connect, the 5G work fine and have no issues. It either won't connect or the specific wifi name not appear at all. The modem always need to be turn on and off every several days. It started happening in the last couple months and just getting worst now since I just reset the power 2 days ago. Now it needs to be reset at least twice every week and it becomes stressful all my securities devices need to be reset  each time. Please help resolve this issue.

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Wi-Fi Warriors
M
The Certified
mifterThe Certified
asked in G34 | G36
G36 - no wifi on old toshiba laptop

I have an old Toshiba with this chip:https://www.intel.com/content/www/us/en/products/sku/75439/intel-dual-band-wirelessac-7260/specifications.html It runs dual band and 802.11ac as you can see.I can't see the WiFi on the laptop: neither band shows up. I tried turning on secondary network and tried ALL encryption types and both bands, including Open access. No signal ever seen by laptop. I see them all on other devices, and no issues connecting. I see numerous other wifi networks in the area on the laptop and can connect no problem to other ones that are encrypted. Is this a compatibility problem that I don't understand?Arris chat has not yet been helpful.Thanks in advance.

12411
plemans
Juggernaut
M
The Many
mbhavarajuThe Many
asked in G34 | G36
G34 - Intermittent internet connection issues

I bought this following product in Amazon on December 23, 2022.  Since I connected this modem,  I am using 5g and 2.4G wireless as well as Wired connections.I receive intermittent internet interruptions,  Either I lose my internet or I get message on screen you are facing internet issues.  Don’t know how to connect it.  I verified channel bandwidth that is selected is 2.4 is on 20/40 and 5G is on 20/40/80 and dynamic channel selection disabled.Can any one please help,  why I am getting this issue with internet.  This is causing serious problems when I am on calls audio is dragged.  When I am watching TV I see Connection Problem message very often.Model I bought:  ARRIS Surfboard G34 DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000) | Approved for Comast Xfinity, Cox, Spectrum & More | Four 1 Gbps Ports | 1 Gbps Max Internet Speeds | 2 Year WarrantySoftware Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2

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LouiseagleThe Many
asked in Wi-Fi Modems - General
Which model

I just came back to Xfinity. Which model recommended for wifi modem w/router. Also I use VOIP for my landline.  I had an old Surfboard with two ports I plugged in my two vonage lines, one for voice the other fax. Will any of the surfboard models with model-router combo accept these inputs or does it have to be a voice model?Thank you.

552
plemans
Juggernaut
C
The Many
ConfortijohnThe Many
asked in Wi-Fi Modems - General
arris SBG6700-AC firmware update

Hello I just bought a sbg6700-ac brand new I did not realize ot was so outdated is there any way to update it or update the firmware is super slow and I'm paying for much higher speeds thanks. 

11873
plemans
Juggernaut
I
The Certified
ii fredThe Certified
asked in G34 | G36
G36 and Xfinity -- every 2-3 days - Still an issue

I guess my previous question/conversation was closedso I’ll reopen another one with more input (i am getting DMs from people asking me if this solved, it isn’t). Does any official person from Arris actually follows the messages or is this just the community? this was a reply to someone who DM’d me: I have NOT found a resolution to this.  I want it to work, especially since I'm past the return date. I have not reset to factory yet, because a simple reset/reboot of the router seems to fix it.  I had one stretch where it went 13 days without needing a reboot, but since that time it's back to reboot every 2-4 days.  I'm not a network engineer, but I still feel that this is an Arris issue, not Xfinity.  The G36 should be able to autocorrect itself, due to poor line conditions but doesn't.  Obviously I have no proof other than, when my system needs a reboot, I can sometimes get into the GUI and validate that the signal strengths are within limits (according to their documentation which is a

176714
A
The Many
M
The Many
meglThe Many
asked in Wi-Fi Modems - General
How to enable bridge mode in sbg6900

How do I enable bridge mode on my arris sbg6900 in order to not use the router so I can set up google nest wifi?

2441
plemans
Juggernaut
O
The Many
OmarThe Many
asked in Wi-Fi Modems - General
Dual router/modem

I bought a mesh router/ satalite to extend the connection in our home, however because I have a dual Modem/router, I want to know how to turn off the router component side of the modem? 

131
plemans
Juggernaut
K
The Many
KNIGHTSKYThe Many
asked in SBG8300
I can’t log in or create an account in surfboard manager

I have been trying for the better part of an hour to log in to surfboard manager and it won’t let me create an account.  I put in my email address and the first ten times it said that it couldn’t find my email address, then it finally prompted me to create an account. I put in my email address and name and created a password and it keeps saying to enter a correct new password and it won’t allow me to get past that.  Help

2211
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The Many
S
The Many
scott1047The Many
asked in G34 | G36
Not Able to use to Linksys Wireless N Ethernet Bridge with Dual Band with G34-8905

I am Not Able to use to Linksys Wireless N Ethernet Bridge with Dual Band with G34-8905. At one point it was working, but only intermittently, now It wont work at all. Can anybody help me?

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The Many
F
The Many
FredThe Many
asked in G34 | G36
arris g34 very slow wifi

This is my 2nd of these modem/router. Having same problem as the first one. If I connect with Ethernet cable I get 1000mbps, if I use WiFi I get 55. Same issue I had with the first one that they said was defective. Reset a few times, talked to support which is very frustrating and still nothing. 5G doesn't even show up as a option to connect to but I can connect to 2.4 but only get 54mbps

66721
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The Many
G
The Many
GldnWonThe Many
asked in G34 | G36
G34 - Running Logs & Intermittent Connection

Hello.  New to this.  I have Xfinity Internet 800 mbps. I bought a G34 Xfinity approved Modem/Router.  I am on my second modem/router where I am getting intermittent connectivity issues where the connection just falls of to 1-2mbps or nothing at all many times a day.  I have had Xfinity out inspecting signals, taps, etc. and “everything is fine”.   Wondering the followingWhat next steps can I take to troubleshoot and mitigate this? Is there a way I can run connection logs that I might interpret or provide Xfinity for troubleshooting?Really appreciate any assistance on this mind bending problem. Thanks! 

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The Many
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