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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

2107 Topics
J
The Many
jengerferThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Blocking Devices with parent control: the blocked day/time feature isn't working

I was able to select an ‘end time’ each day for my son and his laptop, in the past several weeks it won’t work. I can completely block his access by using the ‘block’ feature, however, when I try to chose specific times for the device to be blocked (eg 2100-2359), it doesn’t work. Thanks for reading - I appreciate thoughts/feedback - I went through the forum and verified I am using the feature correctly based on the tutorial pages, so I am not sure what my next steps are.

1742
J
The Many
E
The Many
Emh1984The Many
asked in SBG10
Am I doing something wrong?

I activated the modem and confirmed it’s activation with my ISP but i still keep getting a Error Code 0000-1614? Did I screw up somewhere or?

22641
S
Wi-Fi Warriors
adamlevin22
The Many
adamlevin22The Many
asked in G34 | G36
How can I change gateway username from admin to email address?

How can I change gateway username from admin to email address? Thanks, Adam

1772
adamlevin22
The Many
D
The Many
DmV1000The Many
asked in Wi-Fi Modems - General
My router will not communicate with a Spectrum modem SBG6700AC

Hello…I have an Arris Surfboard SBG6700-AC router that I am trying to use with a Spectrum modem. It does not seem to be communicating with the modem and Spectrum Tech support confirmed this was the issue. Is there anything I can do to make this happen? Any help would be greatly appreciated. Thank you.

1321
plemans
Juggernaut
M
The Certified
mifterThe Certified
asked in G34 | G36
Arris G36, Samsung TV keeps dropping signal

I have a brand new G36 and an old Samsung UN49MU7000FXZA 4K UHD Smart TV (2017 Model). The TV sees the Wi-Fi 6 signal and connects, then randomly drops the signal every few days when it's turned OFF. (Never loses it when it's on.) I turn the TV on, and it has no Internet. To fix, I have to reset the TV network settings and find the network again. Not a signal strength issue--router is next to the TV. Another slightly newer Samsung TV (newer model version) seems fine. Thanks

1662
M
The Certified
C
The Many
CTMOOREThe Many
asked in Wi-Fi Modems - General
I keep getting an error when i change admin password Sbg6580-2

I have an SBG6580. I use the admin username and motorola for the password and get to the screen prompting me to change my password. I enter admin for the username again and motorola for the existing password, then enter the new password and confirm it, but then I get an error saying invalid password. My password meets all the criteria listed.

2431
TechRep
Cable Modem Commandos
A
The Many
aerm60The Many
asked in G34 | G36
Return G36 defective

I have a G36 that doesn’t connect properly is still in Warranty i want return it and receive a refund to buy another modem, how can i obtain a RMA?

1383
D
The Many
N
The Many
nennigThe Many
asked in Wi-Fi Modems - General
New/Returning User - Best Cable WI-FI Modem With Parental Controls

Had a Arris SBG6782 AC years ago with Xfinity. Now need to purchase a cable modem with WI-FI and parental controls. On a fixed budget just wondering which is the best buy for the $$$. Thanks Jim

782
plemans
Juggernaut
L
The Many
LalalandThe Many
asked in Wi-Fi Modems - General
Model SBG6900-ac unable to reset wifi

Hi, I have the Arris modem model: SBG6900-ac. I was having issue with WiFi connection and pressed the button in the back which ended up resetting the modem to factory setting. I own an apple MacBook computer and went to the IPS address: https//192.168.0.1 to reset the password. I used safari to load the IPS. It loaded the page. However, once I entered the wifi security key as password in the back, it does not load the page. The thumbnail does not load completely. Has anyone run into this issue and how did you overcome it? Customer service has not been of any help over the phone. Thank you

2332
plemans
Juggernaut
J
The Many
Jekellar01The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Increasing Bandwith 7400AC2

How do you adjust the bandwidth for the 7400AC2?

517
plemans
Juggernaut
S
The Many
smolGaoThe Many
asked in SBG8300
SBG8300 Periodically Drops Internet

I have an SBG8300 modem/router connected to Comcast/Xfinity Cable. I bought it from BestBuy last month, and it was working completely fine in the first few days (around 5 days). However, it periodically loses internet connection about every 2-4 days, and I have to unplug and plug back the modem each time to restore the connection. I called the ISP customer service, and they said they had updated the settings, but the same scenario kept happening afterward. Is there any possible reason for this? The WAN status when the internet is not working is similar to the one when the internet is working.

22717
J
The Many
B
The Certified
billdaviesThe Certified
asked in G34 | G36
Which Apps Do I Need?

I am replacing Optimum-rented Docsis modem with a G36 and a W6U extender for WiFi 6E. I see multiple Arris Apps, all getting terrible reviews, but primarily would like to know which app or apps I need to set up these devices.

581
plemans
Juggernaut
L
The Many
larrys0227The Many
asked in SBG8300
Ethernet issue sbg8300

Installed an SBG8300. WiFi works fine, but Ethernet doesn’t list as an available network.

622
plemans
Juggernaut
S
The Many
silver418The Many
asked in SBG8300
connects to 5g but not 2.4g

Hello, I can’t seem to connect to 2.4 but connects to 5g network.

961
plemans
Juggernaut
R
The Many
rbwagnerThe Many
asked in SBG8300
wifi

Have wifi connection but no green light on ARRIS SBG8300

1151
plemans
Juggernaut
L
The Many
LavapopThe Many
asked in G34 | G36
G34 no internet connection

Hello I'm having the most difficult time connecting g34 to the internet via Cox. For whatever reason I get stuck on the activation section and at times out error code 503. I have a solid blue Bar on the modem which indicates that the service is there but Internet isn't working.

1942
plemans
Juggernaut
S
The Many
snesbitt1972The Many
asked in G34 | G36
Canon MP5700 series printer can't connect to G36

I’ve been going nuts trying to figure out a solution. I got the G36 and tried to pair my Canon MG5700 series printer to wifi using every way I could. Even still, the printer isn’t visible on the wifi network. What am I doing wrong? Could it be that the printer is obsolete? It’s 6 years old.

1181
S
Wi-Fi Warriors
B
The Many
BwilcThe Many
asked in Wi-Fi Modems - General
Where is the update to SBG8762 to allow more secure TLS connectivity?

Where is the update to SBG8762 to allow more secure TLS connectivity? Motorola needs to step up their game on security for their products only two years old.

502
N
Rockstar!
D
The Many
DoodleMan149The Many
asked in G34 | G36
Cannot Finish Setup on G34

I can't create a Surfboard Account to utilize the IP Web Portal to change my wifi credentials. I'm stuck with the default name and password and I would like to change them. I go through the App trying to set it up and I get this error every single time. My ISP has activated the device and my family and I are able to use the Internet through it so that isn't the problem. I am at a loss as to what to do next, things shouldn't be this hard right out of the box. ​

6622
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Rockstar!
B
The Many
Bvczpk7980The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
sbg7600ac2

I migrated to the new surfborad app ( it made me) now it shows that there are no devices connected. When i click on ADD Device, “migration in process. Please wait a few seconds” that has said that for the last 3 or 4 Hours. Our garage door mobile app won’t connect to it. I am really regretting this Modem/Router.

561
S
Wi-Fi Warriors
D
The Many
duckie133The Many
asked in SBG8300
Register New Modem

Why can I not register my new modem on the website?

8752
M
The Many
C
The Many
ChesapeakeBeyThe Many
asked in SBG10
change password

I'm trying to change my wifi password (I am not trying to change it from the default. I'm trying to change it from an already set password that I know, and I am the account holder of). How do I do this? I have the surfboard app but it's asking me for the username and password and I'm not sure what that is. I've tried the default "admin" and "password" and I get an error message. I've tried going to the number thing in the URL and it won't let me log in there either. My roommate has not been paying rent or utilities and so I'm really trying to make sure he doesn't have access to the wifi he's not paying for.

23943
TechRep
Cable Modem Commandos
B
The Many
billhThe Many
asked in G34 | G36
Is this support for real?

All support links on the website send you in circles for warranty support. Links provided in the community send you in the same loop or are dead links. How do I get support for a gateway I just purchased?

1062
B
The Many
P
The Many
penseanfooThe Many
asked in SBG8300
reset to factory setting

Bought a used SBG 8300. Modem works except wifi was setup by previous user and I do not have the password. I tried to reset the modem by pressing the reset button more than 5 seconds however the modem would not revert back to factory settings after the reset. What are my options?

51021
TechRep
Cable Modem Commandos
I
The Many
ianragThe Many
asked in G34 | G36
G36 under warranty needs to be exchanged for different model

I work from home and rely heavily on my ability to access the internet reliably. I recently switched from my rental Modem/Receiver from Spectrum to your G36 and maintaining a wifi connection has been spotty at best. Since I am under warranty I need to return this device in exchange for another model with similar capabilities. I’ve gone through all the community posts here for input and it seems that Arris SURFboard support will do just about anything, including ignore posts, to avoid a return or exchange. The Live Chat and even the Support Phone number are either down or hidden. Says a lot about the product and the company behind it. I hope that this will not be the case here. I look forward to hearing from support as soon as possible.

1212
B
The Many

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