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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

2064 Topics
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The Many
DoodleMan149The Many
asked in G34 | G36
Cannot Finish Setup on G34

I can't create a Surfboard Account to utilize the IP Web Portal to change my wifi credentials. I'm stuck with the default name and password and I would like to change them. I go through the App trying to set it up and I get this error every single time. My ISP has activated the device and my family and I are able to use the Internet through it so that isn't the problem.I am at a loss as to what to do next, things shouldn't be this hard right out of the box. ​ 

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Rockstar!
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Bvczpk7980The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
sbg7600ac2

I migrated to the new surfborad app ( it made me) now it shows that there are no devices connected.  When i click on ADD Device,    “migration in process. Please wait a few seconds”   that has said that for the last 3 or 4 Hours.Our garage door mobile app won’t connect to it.   I am really regretting this Modem/Router.

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Wi-Fi Warriors
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duckie133The Many
asked in SBG8300
Register New Modem

Why can I not register my new modem on the website?

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ChesapeakeBeyThe Many
asked in SBG10
change password

I'm trying to change my wifi password (I am not trying to change it from the default. I'm trying to change it from an already set password that I know, and I am the account holder of). How do I do this? I have the surfboard app but it's asking me for the username and password and I'm not sure what that is. I've tried the default "admin" and "password" and I get an error message. I've tried going to the number thing in the URL and it won't let me log in there either. My roommate has not been paying rent or utilities and so I'm really trying to make sure he doesn't have access to the wifi he's not paying for.

22333
TechRep
Cable Modem Commandos
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billhThe Many
asked in G34 | G36
Is this support for real?

All support links on the website send you in circles for warranty support.  Links provided in the community send you in the same loop or are dead links. How do I get support for a gateway I just purchased?

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penseanfooThe Many
asked in SBG8300
reset to factory setting

Bought a used SBG 8300.  Modem works except wifi was setup by previous user and I do not have the password.   I tried to reset the modem by pressing the reset button more than 5 seconds however the modem would not revert back to factory settings after the reset.   What are my options?

49271
TechRep
Cable Modem Commandos
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The Many
ianragThe Many
asked in G34 | G36
G36 under warranty needs to be exchanged for different model

I work from home and rely heavily on my ability to access the internet reliably.  I recently switched from my rental Modem/Receiver from Spectrum to your G36 and maintaining a wifi connection has been spotty at best.  Since I am under warranty I need to return this device in exchange for another model with similar capabilities.  I’ve gone through all the community posts here for input and it seems that Arris SURFboard support will do just about anything, including ignore posts, to avoid a return or exchange.  The Live Chat and even the Support Phone number are either down or hidden.   Says a lot about the product and the company behind it.  I hope that this will not be the case here.  I look forward to hearing from support as soon as possible.

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krnwldnThe Many
asked in SBG8300
Optimum unable to provision SBG8300

Hello -- Optimum provisioning is not updating the WAN IP address properly to get out to the internet -- still showing the internal WAN IP address so can’t get out to the internet.  I can get the WIFI set up so it’s got have something to do with proxy or security or some setting within the admin portal.  They want to send out a technician at $60 for service call.  I don’t want to go there if someone knows what setting I should be updating to make it provision properly…..Any help is appreciated!!!

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Rockstar!
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The Many
bobp9999The Many
asked in G34 | G36
Cannot Login with Password on G36

I’m having the same issue with a G36, using correct password won’t let me login, hope you find the issue. Not wanting to reset the modem to factory defaults. Looks like it still has some of the settings i had setup, wireless is still working, but the port forwarding is gone and the iPhone app won’t let me add it back. And even when it was letting me into it, it was SO SLOW, hard to believe this it commercial software, seems more like a very early beta….

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Wi-Fi Warriors
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appleeimacThe Many
asked in Wi-Fi Modems - General
DG3450/SB8200 question.

Hi! What is the model number for the power supply for the DG3450, and is there a manual for it avaliable? My ISP Uses it, but the manual they have posted, is provsioning instructions for it. Also, what “Layer” does LACP operate at on the 3.1 “bridge” (SB8200/S33/etc) modems? How would I set this up with something like a HP 3500YL Switch.

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Wi-Fi Warriors
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The Many
pwieberThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
moving from surfboard legacy to central.

I am trying to move from legacy to central and do not know what I am doing.  We have the SBG7600AC2.  We have had it for 3 years now and don’t know what kind of maintenance should be done on it.Going through the setup I get to screen that asks if you have previously installed Legacy app and am asked to migrate and I continue.  However I cannot connect to home network.  I get an error message-0015-1805.  I have no idea what to do next.  I could really use some help because this is really frustrating.thanks

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rmunson1The Many
asked in G34 | G36
Did xFinity just downgrade my internet speed (a lot) on G34?

Just bought/installed G34.  Did speed test just prior to shutting down xFinity Gateway.  910-920MB.  Then I installed G34.  Installation smooth and painless.  BUT, speeds are all over the place.  I have done 20-30 speed test so far.  Frequently the test shows 110-130, sometimes 200s, 300s, even 1 700, but I haven’t seen 900s and wonder if xFinity has dialed down my speed?

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TejasBobThe Many
asked in Wi-Fi Modems - General
wireless repeater mode?

Does my Motorola surfboard cable modem model sbg6782-ac have a wireless repeater mode? I live in an apartment with wifi furnished free, but the password protection is weak. I’m hoping in repeater mode I can set up my modem to have stronger protection when accessing the internet.S/N (edit private information),  HFC MAC (edit private information)Gateway Mgmt MAC (edit private information)  

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Tom_798The Many
asked in Wi-Fi Modems - General
Firmware Updates- SBG-901 Surfboard Gateway Modem

I’d like to know if there is a way to check for firmware updates on this modem.  I have not seen any way to do this via my CMG (configuration manager).  The problem is the modem is regularly rebooting itself automatically.  I do unplug the modem every night after I am through using it.

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plemans
Juggernaut
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The Many
Mleav20297The Many
asked in G34 | G36
Setting up VPN on a G36 modem

Does anyone know how to set up a G36 model with VPN on Surfshark vendor? 

2091
plemans
Juggernaut
J
The Many
jymotion
asked in G34 | G36
Devices connected to 2.5G port through unmanaged switch lose internet after going to Sleep

I have a TP-Link TL-SG105-M2 unmanaged 2.5G switch connected to the 2.5G port of the Arris G36. Devices connected to the switch can access the internet just fine until they go to sleep. Upon waking up, the device will say it’s connected to a local network, but not the internet. Unplugging & replugging the switch resolves this.When a device is connected directly to the 2.5G port (no switch), it has no issues When the switch is connected to one of the Gigabit ports, it has no issues (besides the lower bandwidth) After setting my device to never fall asleep, it has maintained a connection for daysI’m using relatively new, short CAT6 cables for all scenarios. I believe the G36 is on factory defaults besides network name and password.

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KmaxThe Many
asked in SBG8300
cant log into router manager sbg8300

I am trying to log into my router manager. It's the default login. Username admin Password ?I've tried PasswordAdmin It's what Google said to use. Neither work. Any ideas on what the Password could be?

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plemans
Juggernaut
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The Many
imgeekThe Many
asked in Wi-Fi Modems - General
Unable to Access Arris Surfboard SBG6700-AC Settings to Reset Wi-Fi Configuration

I am using  an Arris (Motorolla) Surfboard SBG6700-AC  Cable Modem with Xfinity (Comcast) Wired Ethernet Connection on an HP 8300 All-In-One PC .  I am using Ubuntu Linux Version 20.04 LTS.  My problem is I that I am unable to log into the Modem (192.168.0.1) with the Default user name and password combination(s),  (User Name: “admin”  Password: “password”) or the Alternate Combination of (User Name: “admin”   Password: Wi-Fi Security Key on Label on Bottom of Cable Modem).I am attempting to Reset the Wi-Fi Credentials on this Cable Modem so as to enable Wi-Fi Access to my other computer(s) and to my Android Cell Phone.In addition, my attempt to Complete a Factory Reset on this Arris Cable Modem was unsuccessful. Any Help or Guidance is greatly appreciated. Regards,imgeek

8471
plemans
Juggernaut
B
The Many
billyhpfongThe Many
asked in G34 | G36
firmware

I need to check my G34 modem firmware any update?

4011
plemans
Juggernaut
T
The Many
tmj327The Many
asked in G34 | G36
G36 drops internet every 30 minutes while streaming videos

New G36- streaming Hulu and video dropped 3 times, internet completely gone. Had to do a hard reset by unplugging modem twice. Then the third time I used to reset button. What is going on- spent over $300 for this piece of junk for it to be doing this? According to Xfinity the internet is fine. 

1134
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The Many
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Tirion24The Many
asked in Wi-Fi Modems - General
Admin login help!!

I bought a used 2470 gateway. I can connect wirelessly to the gateway using the default Network name and WiFi password on the label. I can bring up the admin login page using the default ISP. However, the default user name of “admin” and the default password of “password” or variations there of, are not working. I keep getting told, “ User name and/ or password are not correct”. I have reset the router (yes, using the little reset button) multiple times for 10 seconds,  30 seconds and multiple time in a row!! Nothing works!! Does anyone have any suggestions?? 

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plemans
Juggernaut
D
The Many
davidmartinezThe Many
asked in G34 | G36
Postal Code

I subscribe to Fubo and recently we lost access to our locals and RSN, I can see the arris G34 modem thinks my Postal Code should be:{"postal":"06811"}Which is Danbury, Connecticut. I am 170 Miles north of Danbury.Fubo worked fine until last Friday, when my wife had to reboot to get the wifi back up, how did this Postal Code change and how do I change it to my Postal Code? Thank youDavid

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The Many
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Jmp97The Many
asked in G34 | G36
whats a good Wifi Extender for G34?

I have the G34 model and I’m looking for a good/best Wi-Fi extender, thank you.

4421
plemans
Juggernaut
J
The Many
jn9oThe Many
asked in SBG10
comcast IDs my Arris SBG10 as a SBG1000

The SBG 10 spec says that I should have download speeds up to 686 MB per second, and Comcast says that my modem is an SBG1000 and incompatible with 75 MB per second. What's the deal? Is there a problem with Comcast or with my modem? I use a VPN. Does this create a problem?

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jeremyparks84The Many
asked in G34 | G36
G36 Reverted to factory wifi settings

I’ve had the G36 for about a month. Overnight the wifi networks and passwords reverted to the factory default without me doing anything. The admin log in did not revert to factory default. Has anyone experienced this before?

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