G34 | G36

I have the G34, the first week I bought it, it worked great but now 2 months in the service is spotty. I have had to call my service provider so many times. I have tried rebooting and all. I do not know where to go if check if the software is up to date. I will like to use the service I am paying for. Is there a phone number to call for someone to help fix this issue?

I have an Arris G34 that I need to submit for warranty request. How do I do this? We have already gone through all trouble shooting steps with our provider as well as online through Arris with no luck. We only have an orange amber light with no signal. Our device is under warranty until Dec 2025. Please assist. Thank you

Just bought this g34 called Breezeline to activate it to our account. They’ve sent signals and resent signals. Still nothing. They said everything’s is working on their end. I have a blue blinking like on the front of the g36. When they send the signals over it does change the colors on the front from solid orange to slow blinking blue then solid green then blinking green to solid blue then fast blinking blue. Then the blue just stays blinking. The network name will pop up in our WiFi section but under it it says no internet connection. I’m willing to try anything.

Last night my power kept going in and out for about 5 minutes, then finally went out. When it came back on the modem stayed on solid orange. I have never had this happen before with other power outages. I have tried multiple times to unplug it for 30 seconds, 1 minute, over 10 minutes..still orange when I plug it back in. I have tried to hit the reset multiple times holding it for the 10-15 seconds as well as 30 seconds and nothing changes. I checked the warranty and I am good until July. How can I file a warranty claim?

As mentioned in the title my G36 suddenly stopped working yesterday. Not broadcasting a wifi network. Won't reset after holding the reset button for 1 minute. And just has this solid orange light. I checked and I am still in warranty. How do I go about filing a claim?

Hello, the year is 2024 (almost 2025) and you still ship with a firmware that expects firefox v63 and does not work with firefox v127 The error is “browser not supported” on an android phone, and of course “invalid email address” on a desktop. That is rather grotesque as I am pretty sure I know my email address and it is the one I registered with Also current versions of MSoft edge (v126) have a warning of not being supported. Of course this will be ignored, which is a measure of the quality of your communications I hope that in 2025 you plan to at least support horse drawn carriages for returning the out-dated equipment you sell as new. As for firmware updates, I am hoping for at least cuneiform linear b. Thank you

I can connect via ethernet to my laptop from my Arris 36, but I am unable to find the wifi signal. What am I doing wrong. I am replacing my old modem/router. I did the new setup via the comcast app but my phone wouldn't scan the tiny qr code on the bottom of my modem so I manually input the MAC number, but no wifi.

I need to change the default Wi-Fi names and passwords for my G36 router. When I go to the ARRIS login page (192 168.0.1), my login credentials are generating “invalid” message. As other individuals have said, I can see all of my network info on the screen at the login screen, I just can’t modify any of it because my email and password created through the app are not recognized. The new SURFboard Central Manager app on my Android mobile phone is absolutely useless. I’m able to get all the way through to the final step where the the Wi-Fi “should” be configured. But I continuously receive error messages that the Wi-Fi network can’t be configured. I’ve unplugged all the cords from the device. I’ve reset the device. I’ve uninstalled the SURFboard Central Manager app from my phone, cleared the data and cache, and reinstalled the app. I’ve reviewed instructions through ARRIS’ Customer Care site for the G36 device. Nothing is helpful in solving the problem of not being able to access the Wi-

Just got back from a 2 week trip to find that our Surfboard isn’t working. No lights, no change after cycling the power.

There have been several threads about this topic, notably: My situation is similar. I have been using my Arris G36 + Xfinity since January 2022. Within the past year, I have had to do more frequent reboots and the connection would drop somewhat regularly. However, two days ago, the internet stopped working. I reset the modem, and now there is only a solid orange LED light. I contacted Xfinity who helped me attempt a second activation and install a “software update”. However, this didn’t fix anything. I know its not a problem with the coaxial or Xfinity because Xfinity gave me a different modem that is working. I just missed my product’s warranty window which was March 2024. I am fairly upset that I paid $300+ for this modem that is lasting barely 2 years. Has anyone been able to successfully recover a modem from this state?

The app won’t register my devise error code:0000-1612. I also don't have the password for the router login. how or were is it.

Blue light has been flickering for 20 minutes. What is the problem? How do you access this unit to find out what’s going on? Apparently customer service has banker hours

For some reason I was able to connect to the internet, when I plugged the Arris W31 through Ethernet, to the Router/Modem Arris G36. But when I unplugged the Ethernet, it didn’t continue to connect wirelessly as an extender. So I question how to gain that solution? It connected in my surfboard central app but also shows not connected to internet. Without the Ethernet cable plugged into it. How do I repair this?

I’m unable to get past the device registration “page” in the SURFboard Central app on an android phone. I receive a 0000-1612 error about a Wi-Fi communication failure. The device has already been activated with Mediacom as the service provider. I’ve already contacted Mediacom’s customer service -- and everything is okay on their end. (Signal and everything.) I’ve unplugged all the cords from the device. I’ve reset the device. I’ve uninstalled the SURFboard Central Manager app from my phone, cleared the data and cache, and reinstalled the app. I’ve reviewed instructions through ARRIS’ Customer Care site for the G36 gateway. Nothing is helpful in solving the problem of being unable to register the G36 modem/router gateway through the SURFboard Central app.

Purchased G36 from Amazon Nov 2023 and have nothing but issues since! Daily connection issues with Xfinity and we have gig extra!! Modem rested multiple times a day is unacceptable. Any way to get a refund or a non-defective product?

Hi, I’m an IT consultant trying to set up a customers Arris Surfboard G34. The admin console also refers to it as SB8200. I’m at home and can’t “Activate” the cable modem to get it on the Internet which is a requirement to using the setup app. So, I want to use the convention local web interface, only I can’t figure out how to get in for the first time. The included instructions say to use “admin” as the user ID and that the password will be “customized during first time web GUI access” This does not appear to be working. I've tried using admin/admin admin/password amin/last 8 digits of serial # Nothing lets me in. I have tried using the reset button to reset to factory defaults but it won’t auto configure the password even then the first time I bring up the console on 192.168.0.1. Any help would be appreciated.

I accidentally deleted my password to login to my modem. The user name is admin but i can't remember what the default password is. Can anyone help me please. My modem/router is the G34.

I keep having an issue with my WD MyBook Live being seen/accessible on my LG WebTV within the Photo and Video display area of the TV. I do notice that when the G36 is rebooting while I have the Photo and Video display up on the TV the WD MyBook live will display on the TV and I can access it for a short period of time, however it will then disappear and reappear again until the G36 has completed its reboot process. It seems to me that there is likely a setting of some kind that is causing this behavior to occur. I have played around with the settings and reset the unit several times, but I cannot track down the relevant settings and would appreciate help on what the likely cause is? Also to note, there was one time a several months back that the WD MyBook Live showed up for about 1-month without interruption before all together disappearing again, (I have no idea what cause this change either way.) My connection plan uses Xfinity high-speed into my G36, the WD MyBook is connected to a

Every day I lose Internet and forced to reset the G36 and everyday I call my ISP and they say it's nothing with their service. Even go through troubleshooting steps of connecting via Ethernet, but it's getting tiring. Has anyone experienced this and is there a solution or am I just out $300?

I created a secondary 2.4ghz wifi ssid for my security cameras, roomba, etc. to connect to. My devices are connecting, but I am unable to view a list of them while in the Surfboard APP. The only way I can see them is to sign into the GUI interface. What am I doing wrong?

I bought an Arris G36 surfboard modem and connected it to wow network. At times of the day the modem/router stays connected but Internet goes out I proceed to reset router and I get connection again. I have spoke to my ISP provider and they refreshed signals multiple times and have said their is no firmware update to be had. I even reset the gateway it helped some but it is now repeating this issue is my modem faulty what can I do?

Trying to activate g36 on Xfinity. Asking for cm mac #. Instructions say to enter hfc mac number which is not recognized by Xfinity.

Every month or so, the “Primary Home” password resets to its default. The other networks and all other settings, including the admin login password, remain intact. Arris support blames Xfinity. Xfinity blames Arris. Will someone fix or replace my G36 already?!?!

I'm trying to connect my computer to my arris modem and it's not working. It ask me my network security key which is on the bottom of my modem [Edit: personal information] And my computer says that an incorrect security key Please help me connect to the internet All my tvs are working

I set up my g36 in my living and everything works in the living room but once leaving that room its like a dead zone and nothing is connecting and I dont know why