G34 | G36

Using Xfinity & Arris G36 I’ve tried unsuccessfully to use this application several times and ways and I cannot get it to connect. I always get an error. Has anybody got G36 to work with Comcast Xfinity in 2024?i’ve been in software engineer for 18 years so I don’t think it’s my errors. I think it’s the app.

Hello Support. My G36 suddenly stopped working today. I will not reset after holding the reset button for >1 minute. The light changes from solid orange to flashing green and then repeats. Thank you for any assistance you can provide. It is still in warranty.

Solid blue light, able to log into Wi-Fi but says no internet.  internet provider confirms my modem is online.  accessed the gateway summary, connection, WAN shows an active IP address. please assist. 

Does anyone know why the only thing being reported back to me by my G36 via the app is a very low signal strength warning for one of my connected devices, and a suggestion to move it closer to the G36.But here's the "Huh?" part:   It's the initial router in a Wi-Fi mesh system and it's hardwired to the G36 on a Cat6 cable that's not 6 feet long. It has NO wireless connection to it, so why is my G36 worried about a low RSSI?

Cannot change username and password on G34. HELP! ARRIS site says "WARNING! NOT SECURE!"

This is weird! On one laptop, the first to connect to the ARRIS, and near the modem, the username (the 2.4G one) is G34-66CD (and only that one for the ARRIS shows up), and the second laptop to connect, which is on a different floor, has only the username G34-66CD-5G showing up for the ARRIS...and the download speed is more than twice as fast! PROBLEM: I can’t get G34-66CD-5G, the correct one, on my first LAPTOP! I don’t get why it’s happening like that. Any ideas and/or solutions? THANKS!!!

New G34 solid blue light and no internet period.  ISP says it is junk.

We’ve been having intermittent outages with our 2-year old G36 using Cox cable that sound similar to what’s been described for Xfinity.  The issues started a few weeks ago after having our Cox service upgraded - which BTW when working have really improved our speeds.  I’ve perfomed a factory reset & Cox has run their remote tests and stated there are no issues on their end.  Just wondering if the same type of Xfinitly issue could possibly be happening with Cox?  My next step is to purchase an new gateway (or maybe seperate modem & router) to replace the G36...I’m also wondering if I should try a different brand as a comparison (please note that I’m not trying to be controversial...just thinking about process of elimination).  Thanks for any feedback & hope your issues get resolved sooner than later...it’s definitily frustrating.

This is weird! On one laptop, the first to connect to the ARRIS, and near the modem, the username (the 2.4G one) is G34-66CD (and only that one for the ARRIS shows up), and the second laptop to connect, which is on a different floor, has only the username G34-66CD-5G showing up for the ARRIS...and the download speed is more than twice as fast! PROBLEM: I can’t get G34-66CD-5G, the correct one, on my first LAPTOP! I don’t get why it’s happening like that. Any ideas and/or solutions? THANKS!!!

After setting up my G34 modem/router on Xfinity login was changed and can’t configure my router the way I want.

How do I change the password on my network and also the name of my network?

Hello, I own an Arris G36 that I bought 10/6/2023.Since then, I've had very unstable internet, where I would drop multiple times during a 1-hour conference call making working from home impossible.I've found numerous forum posts about firmware 01.04 causing this issue and that version 01.05 fixes the intermittent connectivity issues.I've also been told that per DOCSIS, Arris (the manufacturer) is unable to update this firmware, and that it is the ISP's responsibility to verify and push out the update to their customers.First, is this true? Am I stuck and at the mercy of Xfinity?It's almost been a full year of degraded service and I'm not only in the hole for a $320 modem that barley functions, AND the 9+ months of 1.2Gbps I've been paying for and not enjoying.What's the answer here? Am I out $320 because people don't want to support their recommended hardware? People can't afford to be making these mistakes, this isn't insignificant.T

I have the G36.  I also have TiVo.  I want to setup port forwarding for it.  I checked online and there’re about 9 ports to open/forward.  Do I have to find and put in all TiVo ip’s for each box and open a port for each one?  I’m confused on filling it out.  Example: internal start point, internal end point, external start point, external end port.  Some of the ports are 80, 443, 7387 and so on.  Can anyone give me an example on how to set it up based on the ports mentioned?  Thanks Joe p

Hi, I simply want to open up Arris website and create a password for my G36

After setting up my G34 modem/router on Xfinity login was changed and can’t configure my router the way I want.

The current information on my G36:Software Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2Firmware Version:{edit:personal information}RDK-B-LLC:rdkb-20200207SDK:N/AWi-Fi Driver:N/A

This has been the most frustrating last 9 months or so. I thought that this model would work well with my house rentals ISP ( COX ) Well, I have been plugging in and unplugging, reseting, rebooting, rebooting the modem, buying new RJ45, new switch, new dock, plugging in and unplugging again. Why does this router keep DISABLING my ethernet connection. I keep the same config and its like a roll of the dice if it will work or not? If anyone has any thoughts Id LOVE to hear them. This can’t be user error, or a hardware issue, or maybe it could be. I am at a loss and VERY happy to be going on vacation for a week. PLEASE HELP.

Sold my G36.  How do I remove all my information from Arris account?

Is the Arris G34 and G56 compatible with the Three WC4T I am using today.  I need to update my cable router

I just purchased an ARRIS G34 and set it up. The PC’s seem to access the web, although slowly. However I can’t seem to connect to streaming services, such as Netflix, Amazon Prime, etc. They either timeout or I get a no internet connect message. MY provider is SPectrum

I have an HP 140 laser jet wireless printer that I am having trouble connecting to my Arris G34 router network. Can someone help me thru it

I need some help identifying the different devices logged into my system. I can see that I have 7 devices. For example, how do I know which of the 3 phones listed is my iPhone vs my children’s phones? I would like to edit device names and set up parental controls. I have searched and can’t find an easy answer. Thank you!

My g34 was purchased 6 months ago, and for the first 5 months, it has worked flawlessly. Now, I have to reset it daily (sometimes multiple times per day). The internet and wifi completely drop, and the light on the modem/router goes from solid blue to flashing blue or flashing green. When the lights are flashing, there is no internet. I work from home, this is super inconvenient. I have changed the WIFI band, I have tried ethernet cable connection instead of wifi. It’s like the g34 had a built-in detector that knew it was 6 months old so it started to degrade. Also, I have to physically restart it, it doesn’t work if i restart from the admin pannel on 168.1.0.1 it doesnt resolve the issue.Lastly the app on android continues to refuse to connect. Wi-Fi communication failure. error 0000-1612. Every single time. So that is also useless. 

I just purchased the G34 and it seems to be limited to 31 devices (based on debugging problems on my network).   How many devices are supported?  This critical information is not provided on the Arris website or in any documentation that I have found.   What modem/routers support more than 31 devices?

I am unable to “find” my guest wi-fi network from my G36 router. It shows that it exists within the Arris SURFboard app on the “My Network” screen, but my Samsung S21-FE cellphone will not show it when scanning for networks – neither does my desktop. This is a recent development, as it has worked in the past. I use this specific network to connect my remote car charger in the garage.