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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 852 Topics
  • 2,176 Replies

G34/G36 Announcement (2)

853 Topics
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The Many
andreys2012The Many
asked in G34 | G36
G36, dropped internet this morning, only yellow light on constantly

Hoping for some guidance here on what to do. Out of nowhere this morning, G36 just decided to stop working. We have Xfinity internet, they show no outages in the area. Tried power cycling the modem, didn’t help. Tried the reset button and holding that for 30,60 seconds, didn’t help. Not sure what to do here going forward, Cables all check out and are connected just fine.

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Wi-Fi Warriors
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Yovi28The Many
asked in G34 | G36
No internet on G34

I bought my G34 September 2023 and it has been working on the Xfinity Network until 2 days ago, it went offline all of a sudden. I have disconnected from power source, tried to reconnect via Xfinity app and it just continues to be offline. I called Xfinity and they were no help, they want to send a technician to my home and charge me. I work from home and internet access is crucial. Please advise what I can do to get my G34 back online with Xfinity Network. Thanks.

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Wi-Fi Warriors
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butchThe Many
asked in G34 | G36
Problem with my Wi-Fi Cable Modem G36

We were having problems with our G36 locking up. After numerous times of it locking up I unplugged the unit to let it reset. After turning the power on all it does it blink blue rapidly. I pushed the reset button and nothing has changed. Can you instruct me on what to do to fix the problem?

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Wi-Fi Warriors
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The Certified
Larry GThe Certified
asked in G34 | G36
G36 WiFi 5Ghz Channel Speed Slower than 2.4GHz

I’d welcome any insight as to what may cause the 5GHz WiFi signal on the G36 to regularly provide slower (19, 27, 35 40, 65mbps, etc.) network speed than the 2.4GHz (72mbps). 2 Coax cable connected devices meet network speed service levels (Network is WOW, Service Level is 300/20.) Only two devices connected to 5GHz channel (1 Android phone, 1 Tp-Link Mesh WiFi Extender.) Other factors for consideration: Both frequencies are using non-congested channels in my area (they are the only signal on their respective channels according to the WiFi Spectrum analyzer.) Bandwidth selection set to Manual: 2.4Ghz is 20/40; 5GHz is20/40/80 Default settings for MU-MIMO enabled; DFS disabled Distance from the modem/router does not change these results (10 inches up to 50 feet.) Rebooting the modem/router does not change these results. I’m unsure of any other potential signal interference to consider. I’m unsure if this issue is a product Warranty Issue. I did achieve 433mbps speeds when I first instal

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The Certified
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The Many
GGGThe Many
asked in G34 | G36
G36 - Intermittent internet connection

I purchased the combo through Amazon. As soon as the window closed to return (1 month), it started dropping connections. After 6 service provider visits and nothing was resolved because the modem router would work and as soon as the tech would leave, it started dropping connections. Sparklight cannot update firmware and Arris won't. This is the only item that I have purchased from Amazon that is absolute junk and not cheap. NO ONE will address this issue.

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Wi-Fi Warriors
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The Many
aleiidiitaThe Many
asked in G34 | G36
slow speed on G34

my internet is very slow 35 dowload and 21 upload

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Wi-Fi Warriors
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jt55556734The Many
asked in G34 | G36
slow wifi and ethernet speeds G34

I have a 34 gateway and the wifi and ethernet speeds are extremely slow compared to what I pay for. I have a 600mbps plan and I get 150-200mbps on wifi and 100 on ethernet on the second port as the 1st port I only get 50mbps if anyone has any ideas I would be greatful.

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Wi-Fi Warriors
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jbflakeThe Many
asked in G34 | G36
surfboard G3

Can anybody tell me if the surfboard G36 is compatible with optimum internet

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Wi-Fi Warriors
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windyhawkThe Many
asked in G34 | G36
Is my firmware too old? - G34

Hi, I recently bought a G34 and the version is as below: Software Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2 Firmware Version:01.04.028.01.01.NCS Is this firmware too old? Should and can I do anything about it?

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Wi-Fi Warriors
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9lives
asked in G34 | G36
customize wifi name and password in G34

I have a arris g34 and need to change the name and passowrd everything i tried is not working

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Wi-Fi Warriors
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The Many
Kenneth1688The Many
asked in G34 | G36
password for the modem G34

Where do i find my password for this modem?

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Wi-Fi Warriors
J
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Jlalexander74The Many
asked in G34 | G36
using the G34 as a router only

I just moved into a new home and bought the G34 so I do not have to rent a router from Cox. However, Cox could not fully activate the G34 because my home has fiberoptic, not cable. But is there any way to use the G34 as a router only?

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Wi-Fi Warriors
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The Many
JjgoalieThe Many
asked in G34 | G36
G34 upload speed

Hello, what is the maximum upload speed for G34 modem?

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Wi-Fi Warriors
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eswoThe Many
asked in G34 | G36
Backup the configuration on a G34

Surely there is a way to backup the configuration on a G34? I hear from a lot of sources that it cannot be done which makes no sense at all. Am I missing something here? Why in heavens name would Arris not provide this fundamental and necessary function? Are you telling me I have to screenshot/write down every last one of the things you have altered, and keep that around and manually re enter it all if something goes wrong?

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D
The Certified
DanEllisThe Certified
asked in G34 | G36
G34 - Intermittent internet connection

I bought the G34 about 1½ months ago but was not installed until moving to my new house on March 1st. Since then WiFi drops consistently and when dropped I can not even access the modem using a computer attached by Ethernet. I need to exchange this for something that works.

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The Certified
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The Many
jctsoiThe Many
asked in G34 | G36
G34 Ethernet ports keep going offline.

All the Ethernet ports keep going offline (no lights). I power cycle the modem it’s good for a few minutes and the ethernet ports go offline again. How do I open an RMA to get the modem replaced?

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Wi-Fi Warriors
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NTLESQThe Many
asked in G34 | G36
how to set up G36 - No internet

Trying to set up g36 but can't get connected to the Internet. Previously I was using a separate modem and router.

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Wi-Fi Warriors
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The Many
BubbablossomThe Many
asked in G34 | G36
g34 - Intermittent internet connection

So when I setup my g34 my isp said any issues would be with the modem/router company, anyways my issue had been fluctuating download speeds which should be a 940mbps and upload up to 100 but I'm getting a max of 5 and as low as 100 kilobytes

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Wi-Fi Warriors
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The Many
kehThe Many
asked in G34 | G36
unable to access Surfboard Central app on G34

I have a pixel pro 7 and can not connect on it to my wifi. Is there a newer version of this application? I downloaded from google store. Thanks

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Wi-Fi Warriors
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The Many
CwperryThe Many
asked in G34 | G36
Intermittent WIFI Connection on G36

Why is it hard to keep a instant, constant wifi connection?

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Wi-Fi Warriors
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The Many
abounaThe Many
asked in G34 | G36
G34 No Internet on 2.4Ghz

I have a G34 on Cox that has good internet connection on 5Ghz (but with very poor range. The 2.4 Ghz has Wifi with good range but NO internet. I’ve tried changing to every channel, restarting the Gateway, but no luck. Any ideas to resolve would be appreciated please.

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The Many
J
The Certified
johnjayrThe Certified
asked in G34 | G36
G34 intermittant internet dropping/reconnecting

despite numerous attempts to rectify this with troubleshooting efforts, the internet connection keeps periodically dropping out. I use an ethernet connection to the router, and the ISP is Sparklight. This is very disconcerting, since I am often teaching online when it happens! I have rebooted the router numerous times, checked all cables, etc.. I can’t seem to get through to “customer support” either. I just bought this cable modem/router last month on advice of the ISP and it’s been very frustrating, to say the least.

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The Certified
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The Many
slvrwngsThe Many
asked in G34 | G36
Unable to get printer online G34

Trying to get my printer online with the G34 model. I input all the information, it is wireless, and input the ID number.. It always produces an error notice. I printed the error report and it says the MAC address filtering may be enabled on the router which can prevent printer from connecting to the router. How do I cange the MAC address of the printer to the list permitted devices for the router? Current configuration of the MAC address is [edit: removed personal information] How do I enter that into my printer?

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Wi-Fi Warriors
K
The Many
Kling1251EThe Many
asked in G34 | G36
HELP!!! Someone has hacked my Arris G34 Wi-Fi modem

HELP!!! Someone has hacked my Arris G35/G36 wifi modem twice. I believe it is someone in working the industry. My internet provider/server is WOW! but they tell me they cannot help because I own the wifi modem. I need help stopping the hacking into my system. The person or persons who is doing this is getting into modem Gateway settings and changing the configurations. I am fighting to get and keep my bandwidth of 1 gig from the hacker(s).

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Wi-Fi Warriors
K
The Many
Kenglin24The Many
asked in G34 | G36
Comcast sent email saying issue with G36 modem

I have had issues with the G36 for a few weeks now and have had to reset the modem every two days because internet drops. I just got this email from Comcast saying Arris is the problem. Comcast claims it will take Arris months to fix the issue… is that true? Here’s the email below I was sent from Comcast ” We’ve noticed intermittent connectivity issues with your internet service and have identified the cause to be a defect with your Arris Surfboard G36 internet modem + router. Arris is working on a software update that should fix the problem. Because the update may not be available for several months, we have taken steps in the interim to improve your connection and provide you with the best possible experience. These proactive measures should resolve your intermittent connectivity issues and provide you with fast speeds, but your modem may not achieve the full speeds included in your Xfinity Internet package until the Arris software update is deployed. No action is required at this ti

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