Skip to main content

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 904 Topics
  • 2,303 Replies

G34/G36 Announcement (2)

905 Topics
D
The Many
DreamingVoidThe Many
asked in G34 | G36
What keeps resetting ONLY the main WiFi password? G36

Every month or so, the “Primary Home” password resets to its default. The other networks and all other settings, including the admin login password, remain intact. Arris support blames Xfinity. Xfinity blames Arris. Will someone fix or replace my G36 already?!?!

161
S
Wi-Fi Warriors
M
The Many
Mark4christiThe Many
posted in G34 | G36
Unable to connect computer with G36-0625

I'm trying to connect my computer to my arris modem and it's not working. It ask me my network security key which is on the bottom of my modem [Edit: personal information] And my computer says that an incorrect security key Please help me connect to the internet All my tvs are working

552
S
Wi-Fi Warriors
J
The Many
jwoods27The Many
asked in G34 | G36
Having issues connecting to g36

I set up my g36 in my living and everything works in the living room but once leaving that room its like a dead zone and nothing is connecting and I dont know why

91
S
Wi-Fi Warriors
T
The Many
TK1180The Many
asked in G34 | G36
changing Wi-Fi credentials

How do I rename the network

1291
S
Wi-Fi Warriors
S
The Many
Sabrina22The Many
asked in G34 | G36
Disable SIP ALG on Aris G36

I was told in my job that the reason why I'm getting issues with staying connected to the company's phone system is the SIP ALG setting. Is this something that my Aris G36 has? If so, how can I disable it?

1281
S
Wi-Fi Warriors
R
The Many
rayarnoldThe Many
asked in G34 | G36
LAN DNS Reverts to "Obtained Automatically" G34

I’m having an issue changing my IPv4 LAN DNS to “statically configured” on my G34 router. When I change the setting and set the primary and secondary DNS servers, fill out the CAPTCHA, and then hit save settings, it appears to take. After a couple of seconds, the screen refreshes and its back to “obtained automatically”. The software image name is “Edited personal details” and the firmware version is “Edited personal details”.

945
S
Wi-Fi Warriors
T
The Many
thenonc56The Many
asked in G34 | G36
G34 Port Forwarding

What exactly is a TOKEN when setting up DYNDNS and port forwarding?

271
S
Wi-Fi Warriors
W
The Many
wfajardoThe Many
asked in G34 | G36
Best substitute to G36?

It's pretty clear now that Arris G36 is a massive frustration to several customers. I can not have satisfactory use of my Xfinity 2 GB connection.So my question is, instead of this dumb piece of plastic with bad tech inside and worst customer service, what do you folks suggest as a good modem wifi? Because this one is going to the trash can tomorrow.

1161
S
Wi-Fi Warriors
S
The Many
SavannahDanThe Many
asked in G34 | G36
Unable to change the Wi-Fi name and password on G36

When I try to change the 2.4 network name and password I get a spinning circle for about a minute, then it ges back to original name and password. Any suggestions?

2833
S
Wi-Fi Warriors
L
The Many
linda FitchThe Many
asked in G34 | G36
wireless printer connection for hp8600- G36

I need help connecting my wireless hp8600. It says filtering is enabled in my g36 new modem. (No button to disable). how do I use surfboard with the gs36 to disengage the filtering??? Thanks

851
S
Wi-Fi Warriors
M
The Many
mbkayneThe Many
asked in G34 | G36
Can someone please explain how to login to my Modem Arris Model G36 so I can see history?

Can someone please explain to me how to see my wifi history of sites visited? How do I log in and how do I see the sites visited? Please help.

1091
S
Wi-Fi Warriors
I
The Many
Isracutz10The Many
asked in G34 | G36
Modem is not working and led light is amber on G34

I would like to claim warranty on my Arris g34. Mines messed up and I did everything to fix it. The light is stuck on amber and I hit the reset button but it’s not doing anything.

841
S
Wi-Fi Warriors
P
The Many
Pross1983The Many
asked in G34 | G36
Hacking G34 modem

I need to know who is trying to hack my modem

501
S
Wi-Fi Warriors
L
The Many
LjarroyoThe Many
asked in G34 | G36
how to enable the bridge modem on g34

How to turn off the router portion on my Arros model number G 34

3011
S
Wi-Fi Warriors
H
The Many
hallofffamerThe Many
asked in G34 | G36
Slow internet speed with G36

I recently bought the G36 and have been having issues with receiving my full plan speeds. I have 1gb speeds from xfinity. I would receive 1100+ mbps wired with their modem (xb7) but with the G36 if i get lucky it can pass 700.I contacted xfinity they said all is good on their end. Anyone have any tips to increase the speed if possible. Thanks

1311
S
Wi-Fi Warriors
R
The Many
reneegavinThe Many
asked in G34 | G36
Bad latency and download speed-G34

Hello, Ever since hooking up this modem, my download and latency are very slow on my Mac. My Download is around 53 and my latency is at 41. The screen also freezes frequently during ZOOM meetings.

641
S
Wi-Fi Warriors
V
The Many
Vic PivThe Many
asked in G34 | G36
G34 with Xfinity - performance issues

All, I bough in December 2023 a new Arris G34 for my Xfinity 800Mbps service ( I replaced my SBG6580 after 12 years of service). A couple of issues: After I placed in production the G34, I checked the Software Version.It was Firmware Version:01.05.020.04.01.NCS. But after a few weeks, I noticed that my G34 is running “Firmware Version:01.04.028.01.01.NCS” . Is it normal for xFinity to downgrade the G34? I’m running Firefox 126.0 but I’m still getting the message on the G34 UI console - the version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3. For the past week, I have Internet connectivity issues ( 40% loss in Teams calls, my VPN client is keep disconnecting, the Verizon LTE Extender direct connected to the G34 LAN port can’t build the IPSEC tunnel , etc). In those moments, the G34 direct WEB UI access ( 192.168.0.1) can’t load completely and I can’t login to the modem to check the stats. The solu

3683
S
Wi-Fi Warriors
L
The Many
l0st1The Many
asked in G34 | G36
Intermittent speed issues on G34

Recently upgraded to the G34(Cox ISP), ever since upgrading my internet speeds have drastically fluctuated. They will be around 500-600Mbps, and then drop and stay around 30Mbps. I experience the speed Issues on my Phone, Work PC and Personal PC. I’ve speedtested both PCs and both experience the same speed fluctuations. I’ve done the standard troubleshooting of power cycling, and reconnecting all cables. I’ve tried both Wifi and Ethernet connections both experience same speed fluctuations. I’ve spoken with Cox and they don’t see any issues with the signal/service they are sending. Tried checking the Modem settings through the App which is not super useful. I haven’t changed any of the security settings or anything, so they are all stock at this point. Any thoughts or advice would be much appreciated

784
L
The Many
D
The Many
dalejoelThe Many
asked in G34 | G36
G36 not playing nice with Asustor NAS

I recently upgraded to the Arris G36 and my WiiM streamer can not see the NAS DLNA anymore. I used DLNA to stream from my Asustor 5202T NAS to my WiiM streamer on the old router. The Asustor NAS has plex, emby, and its own DLNA and separate UpNP servers running. These always showed up on my WiiM and even my Heos device prior to switching to the G36. I know DLNA is not being blocked overall because I turn DLNA on for my laptop, which is on WiFi and it will show up on the WiiM. Also the Emby client and the Plex client are able to connect through their own protocols to the servers on the NAS. This leads me to believe the G36 is somehow blocking the Asustor NAS for DLNA/UPnP but not servers from other devices. I am hoping this community can help me out. Steps I’ve tried: enabling UPnP on the router turning off the firewalls on the router turning off security to open the network But at the end of the day it seems to be some special problem between DLNA of just the NAS and the G36.

634
V
The Many
L
The Many
Ljcrown777The Many
asked in G34 | G36
Connecting VoIP phone with G34

I have a VoIP phone line that I need to connect to the Arris Surfboard G34 but there is no where to plug it into. How do I connect the VoIP to the Arris

871
S
Wi-Fi Warriors
B
The Many
Bluchill24The Many
asked in G34 | G36
blocked because of VPN on G34

Just recently when I try to make a bet on prize picks, getting blocked says my VPN is altering my geolocation

951
S
Wi-Fi Warriors
S
Wi-Fi Warriors
SURFboard ModeratorWi-Fi Warriors
asked in G34 | G36
Unable to connect security camera on G34

Hi Team I have an optical name. I have a gap and need to connect to Feit Electric's 2.4Ghz security camera device. I have attempted to connect many times but to no avail, even though I tried to find my name on the wifi device. Thank you Team Tran Quang Could you help us with the product’s model number?

413
S
Wi-Fi Warriors
T
The Many
tjculcasiThe Many
asked in G34 | G36
Turn off MAC filtering to add the smart life APP on G36

I’m trying to add a Smart Life app gateway to my 2.4 network. It fails each time. The directions ask that I ensure MAC filtering is turned off. How do I turn MAC filtering off? When I sign in and navigate to it, my choices Allow, Deny & Allow All. None seem to work.

742
T
The Many
D
The Many
dvonjrThe Many
asked in G34 | G36
AX3000

Can I use a range extender with my new cable modem

933
S
Wi-Fi Warriors
J
The Many
jscottlin65The Many
asked in G34 | G36
No internet on G34

I’m having similar issues as well however for my case I’m not able to connect any devices to Xfinity . My devices connect just fine to the G 34 but the G 34 will not connect to the Internet. I have had it troubleshoot from Xfinity and they indicate that there is a sufficient signal coming to the house and that the modem is readable, but nothing connects through to it, this is definitely an Arris issue

671
S
Wi-Fi Warriors

Popular tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings