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mAX® Mesh Systems

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

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Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

HELP! Buffering!

Netflix keeps buffering! The app says that I have good speeds, it even says that my connection is good for 4K video but Netflix keeps buffering on my TV in my bedroom downstairs.

1 year ago

Michael B.The Many

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

2.4 and 5g wifi settings

can you assign the wifi setting to different devices. meaning if I want my iPad to stay on the 5g and no 2.4 we’re do I do that on the app ?

1 year ago

roshd87The Many

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

W21 and Surfboard Central Isssues

I was part of the W21 Beta test last year and things have been pretty smooth for the better part of a year. A few weeks ago, when logging into SBC I got a service not available error and was logged out. Since then I have not been able to get re connected in the app. I finally went through the whole process of resetting the base and satellite today and tried to connect using the production SBC app and get past the create network step, and then during device registration it gives a 0000-1506 error saying “something went wrong, your warrant and support registration has failed and we are unable to reach the server.” Then if I hit continue I get a 0003-1014 message and a “Service is currently not available” message.I am on IOS with the App Store version of the app and do not have the previous phone on which the errors first started occurring. Currently sitting here with my secured network up but also the Onboarding network which is open. Any help would be appreciated. Firmware version

1 year ago

derektemThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Can I hide my SSID?

Hi,I have a W31 Mesh Wi-Fi system (2 mAX routers). I want to hide the SSID (not broadcast it), is that possible? Thanks, -Derek

1 year ago

bbrownleeThe Many

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Android SURFboard Central - missing parental control - Android, 2022-Summer Update

I updated / refreshed my SURFboard Central app for Android in ~September 2022 and since then there appears to no longer be an option to administer parental controls. I had set up profiles to enable/disable certain devices to have access to the internet but that is no longer available with this update. As a parent, I find it useful to enable/disable Wifi for home devices so that my children do not have late hour access. Where the app used to have a Parental Control menu, there is now this “My Experiences” feature. I’m sure this is a fine feature, but parental controls are sort of important too, eh? If I’m just plain blind, can you advise where to go for the Parental Controls feature on the new Android app? If the feature has been removed then why and when will it be reinstated? Firmware: AXR.0610.220518.13App version: 4.0.9Model Name: W21

1 year ago

generalkaelThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

error code 0000-2212 finalizing setup on w133 satellite

I’m getting error code 0000-2212 when finalizing setup on w133 satellite. What does this mean?

1 year ago

kbizzThe Many

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Siuu1994Cable Modem Commandos

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

IS my W31 Compatible with W21

Hello Community, i do have an dual pack W31 installed on my house, i wanted to add another mesh to expand the coverage but find out that the W31 goes a bit out of my budget, i saw the W21 in a lower price, will be this one compatible with my setup?

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Can I use 4 mAX routers

I bought 2 pairs (4 total) of the W121’s, can I use all 4 together?

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Separate the 2.4 GHz and 5 GHz networks

Can I separate the 2.4 GHz and the 5 GHz network, my camera’s will only connect to the 2.4 network

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Device Priority

What is the Device Priority setting on my W21?

2 years ago

Community AdminButton Mashers

asked in mAX® Mesh Systems - General

What are wireless mesh systems good for?

Why should I use a mesh system over a normal router and extenders?

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Connecting Satellite with Ethernet

If I connect my satellite to main main with a really long Ethernet cable, will this give me a faster connection?

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

mAX Routers

I have 4 levels in my home and have 2 W21’s, can use the mAX Dash or W31’s with my W21’s?

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Can I use W21's as Access Points?

Can I setup my w31 2-pack as access points to my service provider modem/router combo? I have a wifi 6 modem from xfinity which if possible I would like to use the w31 as access points only.

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® DASH (WC4S)

Parental Controls - Keyword blocking

Can I use keywords to block sites with parental controls?

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

SBG8300 Bridge mode for mAX

Do I have to put my SBG8300 into bridge mode to setup a mAX mesh system with it?

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Bridge Mode

What is Bridge Mode for and when should I use it?

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Distance between routers

How far apart can I put my 2 mAX routers?

2 years ago

mAX SURFThe Certified

asked in mAX® Mesh Systems - General

Why are the lights on my mAX router flashing green and white?

Why have the lights on my mAX router been flashing green and white since I hooked it up?

2 years ago

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