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mAX® Mesh Systems

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

176 Topics

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roshd87The Many

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

W21 and Surfboard Central Isssues

I was part of the W21 Beta test last year and things have been pretty smooth for the better part of a year. A few weeks ago, when logging into SBC I got a service not available error and was logged out. Since then I have not been able to get re connected in the app. I finally went through the whole process of resetting the base and satellite today and tried to connect using the production SBC app and get past the create network step, and then during device registration it gives a 0000-1506 error saying “something went wrong, your warrant and support registration has failed and we are unable to reach the server.” Then if I hit continue I get a 0003-1014 message and a “Service is currently not available” message.I am on IOS with the App Store version of the app and do not have the previous phone on which the errors first started occurring. Currently sitting here with my secured network up but also the Onboarding network which is open. Any help would be appreciated. Firmware version

1931

2 years ago

derektemThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Can I hide my SSID?

Hi,I have a W31 Mesh Wi-Fi system (2 mAX routers). I want to hide the SSID (not broadcast it), is that possible? Thanks, -Derek

871

2 years ago

bbrownleeThe Many

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Android SURFboard Central - missing parental control - Android, 2022-Summer Update

I updated / refreshed my SURFboard Central app for Android in ~September 2022 and since then there appears to no longer be an option to administer parental controls. I had set up profiles to enable/disable certain devices to have access to the internet but that is no longer available with this update. As a parent, I find it useful to enable/disable Wifi for home devices so that my children do not have late hour access. Where the app used to have a Parental Control menu, there is now this “My Experiences” feature. I’m sure this is a fine feature, but parental controls are sort of important too, eh? If I’m just plain blind, can you advise where to go for the Parental Controls feature on the new Android app? If the feature has been removed then why and when will it be reinstated? Firmware: AXR.0610.220518.13App version: 4.0.9Model Name: W21

921

2 years ago

generalkaelThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

error code 0000-2212 finalizing setup on w133 satellite

I’m getting error code 0000-2212 when finalizing setup on w133 satellite. What does this mean?

1201

2 years ago

kbizzThe Many

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

W21 administration

Is there other way to administer the W21 router without surfboard central app?My surfboard central app is stuck at opening splash screen.If I uninstall/reinstall, it ask me to register again. After registering with the same email, the app stuck once validation code is entered.I have tried deleting the data/ cache and still the same issue.Please help.

1322

2 years ago

RD2ARRISThe Many

asked in mAX® Mesh Systems - General

can I use the mAX extender with only a hotspot?

I only have a mobile phone that is used as a hot spot for my wireless laptop. My mobile device is my primary means of communication and I lose signal. Will a mAX extender help me?

272

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Remote Access

Can I control/configure my mAX 121 remotely?

3204

2 years ago

Indy RicardoThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Surfboard app can't connect to Max router

My mesh network is working, and I’m connected to the internet, but the surfboard app cannot connect to the router.

2131

2 years ago

RD2ARRISThe Many

asked in mAX® Mesh Systems - General

What can I use with DSL service?

I have DSL service, can I use a mAX system?

262

2 years ago

pandreasenThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Connecting Switch to AX11000 (W31)

I need to know if I can hook up a Netgear MS108UP (or other Multi-Gig model) switch to the W31 router. I have 8 wired devices in addition to Wi-Fi devices I need to provide Internet access to.Can’t seem to get a straight answer from any Tech Support [sic] so far, and the Internet searches just provide click bait and junk.The W31 is connected (or will be) to an S33 Modem.Thanks

731

2 years ago

Siuu1994Cable Modem Commandos

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

IS my W31 Compatible with W21

Hello Community, i do have an dual pack W31 installed on my house, i wanted to add another mesh to expand the coverage but find out that the W31 goes a bit out of my budget, i saw the W21 in a lower price, will be this one compatible with my setup?

1361

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Can I use 4 mAX routers

I bought 2 pairs (4 total) of the W121’s, can I use all 4 together?

1414

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Separate the 2.4 GHz and 5 GHz networks

Can I separate the 2.4 GHz and the 5 GHz network, my camera’s will only connect to the 2.4 network

2482

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Device Priority

What is the Device Priority setting on my W21?

12171

2 years ago

Community AdminButton Mashers

asked in mAX® Mesh Systems - General

What are wireless mesh systems good for?

Why should I use a mesh system over a normal router and extenders?

742

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Connecting Satellite with Ethernet

If I connect my satellite to main main with a really long Ethernet cable, will this give me a faster connection?

2194

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

mAX Routers

I have 4 levels in my home and have 2 W21’s, can use the mAX Dash or W31’s with my W21’s?

231

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Can I use W21's as Access Points?

Can I setup my w31 2-pack as access points to my service provider modem/router combo? I have a wifi 6 modem from xfinity which if possible I would like to use the w31 as access points only.

1382

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® DASH (WC4S)

Parental Controls - Keyword blocking

Can I use keywords to block sites with parental controls?

611

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

SBG8300 Bridge mode for mAX

Do I have to put my SBG8300 into bridge mode to setup a mAX mesh system with it?

601

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Bridge Mode

What is Bridge Mode for and when should I use it?

1371

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Distance between routers

How far apart can I put my 2 mAX routers?

761

2 years ago

mAX SURFThe Certified

asked in mAX® Mesh Systems - General

Why are the lights on my mAX router flashing green and white?

Why have the lights on my mAX router been flashing green and white since I hooked it up?

2921

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Port Forwarding

How do I setup port forwarding for my PS5?

5771

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

Band Steering

Does the mAX use band steering?

501

2 years ago

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