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S33 | S34

DOCSIS® 3.1 Gigabit Cable Modem

  • 313 Topics
  • 806 Replies
313 Topics
M
The Many
MarkMastracchioThe Many
asked in S33 | S34
W21 online but not showing in app. Cant add satellite

Modem - S33Router - W21 Dual PackProblem - I have no issues adding my S33 modem to SB Central but after that, I add my first W21 router and after completing successfully the app asks me if I want to add a satellite “now or later”. Whichever I choose it then shows a loading wheel in front of the app and I cannot do anything else. If I wait it out, app crashes. If I force close and come back, it starts all over again. Only showing my S33 as the only device on my network. However, the first W21 is online, blue solid LED and transmitting wifi. I’ve opened a case with Arris but doesn’t seem to be going anywhere. I’m ready to return everything and have Xfinity send me another rental.  NOTE. I’ve tried 3 different iPhones and 2 different iOS versions. 

1422
M
The Many
1 year ago
J
The Many
Jerry MagersThe Many
asked in S33 | S34
Malfunctioning Modem/Router

My brand new Arris Modem/Router was working fine until a Comcast technician unplugged it last night.  Now nothing works.  No streaming, E Mail Googling etc.  Nothing.  Comcast tells me I am getting a good signal and that I should contact Arris to address the problem.  I rebooted it this morning and I have no Internet service.

1172
J
The Many
1 year ago
P
The Many
pmokoverThe Many
asked in S33 | S34
S33 Dimensions

How tall (top-to-bottom) is the S33?

292
N
Rockstar!
1 year ago
E
The Many
EdVThe Many
asked in S33 | S34
Syslog?

Is there any way to send the Event Logs to a syslog server?Local carrier is having issues, but wants to see local modem logs before they’ll open a Support ticket.

2593
S
Guardians of the Gateways
1 year ago
C
The Many
ChrisJS
posted in S33 | S34
S33 Modem with Xfinity

I was just upsold by the Xfinity tech support (sales) guy from my Extreme Pro (1 Gb) internet to their 1.2Gb Gigabit speed - “Just $2/month more” - and was told I needed to replace my existing modem to take “full advantage” of the Xfinity system.I have been running an Arris SB8200 for about 2 years and was generally satisfied. I just added a third ASUS router so now have a primary and 2 secondary nodes in an AImesh. I get about 950 KBps on ethernet and 400+ on wifi. I tried to replace the SB8200 with the S33 yesterday - it did not go well!!Firstly, Xfinity took an age ( 2hours) to finally get the S33 set up. Then, once installed, the ethernet and wifi speeds were unchanged.According to Xfinity, the S33 does not does not interact correctly with  Xfinity Gigabit internet, despite Arris claiming it does. In fact Xfinity indicated that I would need to rent their high speed modem/router combo and hard wire to clients in order to get the higher speed, something that does not work for me as I

34705
C
The Many
2 years ago
L
The Many
laundryguyThe Many
asked in S33 | S34
S33 cannot access webmanager after switching to this modem from a netgear cm1000

so i just bought this modem today and activated it with spectrum.  previously i had a CM1000 modem from netgear.  since i’ve switched to this modem, i cannot access 192.168.100.1 unless i connect directly to the modem with my laptop and a lan cable.  before, when i had the other modem, i could access the same address with no problems.  what could be causing this?  when i type in the 192.168.100.1 address, the page just says timed out 

2303
L
The Many
2 years ago
M
The Many
MelodicApex8The Many
asked in S33 | S34
My S33 needs to be rebooted or shuts down often

My S33 needs to be rebooted or shuts down often. I continue to get this group of errors often. Something tells me it is Xfinity. I have 1gbps service but can recieve up to 1200 per xfinity, however i have never seen more than 650mbps. They tell me its my modem, but they will not allow me to connect to the 2.5GB port. (edit: CM-MAC information removed)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:01:5c:6f:da:4e;CM-QOS=1.1;CM-VER=3.1;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:01:5c:6f:da:4e;CM-QOS=1.1;CM-VER=3.1;Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:01:5c:6f:da:4e;CM-QOS=1.1;CM-VER=3.1;16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:01:5c:6f:da:4e;CM-QOS=1.1;CM-VER=3.1;No Ranging Response received - T3 time-out;CM-MAC

1781
plemans
Legends
2 years ago
S
The Many
SavannahmanThe Many
asked in S33 | S34
S33 resets when using computer

This is my second S33, the first one died after about 8 months of use.  I have my household running off this modem with a set of (3) Arris AX 11000 routers. It seems every time I sit down at the computer which is actually plugged into the router the S33 will reset. This will happen frequently but ONLY when the computer is on and connected to the router. Today it has reset twice. I can shut down the computer and go weeks, even months without a problem. Then turn on the computer and within an hour or so the S33 will reset. 

1012
S
The Many
2 years ago
C
The Many
cmac7203The Many
asked in S33 | S34
Cannot access S33 Web Manager

As the post states, I can’t see the modem...maybe because I can’t see it through my router? Am trying to connect via wifi, should I connect hard to the modem itself? I don’t see a cable input to do that.

6716
C
The Many
2 years ago
J
The Many
JosepholoriThe Many
asked in S33 | S34
Wifi connection issues

Any time I am using my computer,y internet disconnect automatically. 

1201
TechRep
Cable Modem Commandos
2 years ago
S
Cable Modem Commandos
Siuu1994Cable Modem Commandos
asked in S33 | S34
Enable bridge mode on my S33?

Hello guys i just recently purchase an combo of Arris S33 + W21 mAX router, in the store they advice me to set up the S33 on bridge mode to install the mAX router, but am not able to find the Bridge mode on the settings of my S33

19772
S
Wi-Fi Warriors
2 years ago
S
The Many
surfboarduserThe Many
asked in S33 | S34
App Available?

Does this product have an app I am able to use to manage my network?

4373
N
Rockstar!
2 years ago
S
The Many
surfboarduserThe Many
asked in S33 | S34
Wireless network

Where do I find my network’s username and password? Please help!

1482
Where the Wild Pings Are
Cable Modem Commandos
2 years ago
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