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S33 | S34

S33 | S34

DOCSIS® 3.1 Gigabit Cable Modem

326 Topics
851 Replies

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326 Topics

roninjgThe Many

s33 internet constantly cutting out

I have a brand new s33 the internet constantly disconnects every few minutes very briefly. I have cox communications cable internet. After speaking with their tech support they said they sent a signal to the modem and restarted it but the problem persists and they stated everything seems fine from their end. I have tried multiple routers with the same persisting problem. Does anyone know what could be the problem thanks

9241

1 year ago

rhshueThe Many

asked in S33 | S34

S33 event log change date

I have a s33 modem and need to change the date format from dd/mm/yy to the yy/mm/dd as the old motorola 6120 modems did in there event log. also why is there not a option to send to a syslog server. it seems we are going backwards in usability. And before you give the standard line, even a raspberry pi can do this.

572

1 year ago

kcinpdxThe Many

asked in S33 | S34

S33 light is blue, but no internet connection. Xfinity

This has happened a few times now, but this time it has not come back on after 12 hours. Router indicating no internet, and attempts at using wired ethernet connection have failed. Oddly enough the light remains blue even when I disconnect the coaxial cable. The unit is only about a year old. Any ideas?

7491

1 year ago

TigiriusThe Many

asked in S33 | S34

Xfinity and S33 modem slow speeds

I’ve got the infamous 1.2gig service from Xfinity, they have checked and replaced everything they have changed the channel that my box connects to to their service, my speeds have not exceeded 500 mbps which is less than half. I thought it was a double NAT issue because they can only provide their own gateway modems which act as routers as well, but it’s still happening with the new S33 Arris modem I purchased just last week. Is anyone else having this problem? Is there a quick fix to cause the modem to recognize at what speeds it should be getting?I have the app, but it’s no help for this problem whatsoever.

22729

1 year ago

btberlinThe Many

posted in S33 | S34

S33 not fully compatible with Optimum

My S33 requests an option that Optimum DHCP doesn’t support. So, the DHCP server responds with an error, which takes time to resolve; During that period I lose internet connectivity - annoying in the middle of a movie.(edit: CM-MAC information removed)09:42:25 3 Successful LAN WebGUI login from ***.***.***.*** on 23/01/26 at 9:42 AM. 26/1/2023 23:20:52 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26/1/2023 23:45:06 3 Successful LAN WebGUI login from ***.***.***.*** on 23/01/26 at 11:45 PM. 26/1/2023 23:58:48 3

equittkaThe Many

I have purchased a arris surfboard S33. When I set it up the green light keeps flashing and my computer won’t work?

2372

1 year ago

GlamRockCowboyThe Many

asked in S33 | S34

S33 with Xfinity--No LED when blues should be showing

Xfinity just upgraded me to 800 Mbps (in return for a $10/month fee increase!). They also informed me, however, that my existing equipment would NOT support such an increase. In response, I bought and installed an S33, plus a Linksys AC1200, using their 2.5 Gbps LAN ports. Although the modem seems to be working well, the one fly in the ointment, so to speak, is that, although the LED flashes orange, and then green, when the modem powers up, instead of showing blue, the LED seems to go blank! In spite of this, however, my internet speed has increased well above the 800 Mbps mark, ranging from 900 to about 912 Mbps, and seems to be working smoothly! I do know that the area where I live is on the outer fringes of their network in this area. Could that have something to do with the LED not showing blue? In any event, how should I proceed? Thanks in advance for any advice or assistance!

2182

1 year ago

tjchmielThe Many

asked in S33 | S34

s33 with Xfinity - Drop in Download speeds, Event Log incorrect date

Last month, I switched ISPs to Xfinity with an 800Mbps plan, but continue to use the same s33. I have noticed my download speed will occasionally drops to be around100Mbps, independent of whether I use the 1Gitabit or 2.5Gigabit port. using my ORBI router statistics, I can see the WAN port drops to 100M/Full down from 1000M/Full. To get my speed back, I have to reconnect my patch cable (CAT6) from the modem to the router to the opposite port on the modem (1 vs. 2.5Gigabit). Sometimes I have to reboot the modem as well. Unfortunately, I don’t know exactly when this change happens so I can’t check the event logs at that specific moment. I have seen this with my previous ISP as well, so I don’t think this is specific to the ISP. So what would cause this? How can I resolve?While investigating this issue, I did look at the event log to see if I can find anything unusual. Two things I have found, but may or may not be related.(edit: CM-MAC information removed)My event log listed a nu

2953

1 year ago

acpiperThe Certified

asked in S33 | S34

Connecting S33 to either my RAX50 (Gbe) router or GS110MX 10G Switch fails.

Connecting S33 to either my RAX50 (Gbe) router or GS110MX 10G Switch fails, but it connects fine to my PC. Any ideas why? Using Cat 8

873

1 year ago

cpearcy1The Many

asked in S33 | S34

Schedule periodic reset of S33 modem to improve performance

I find that my 1.2 Gb speed from Xfinity periodically slows down from about 900 Mbs to about 100 Mbs. This is remedied by restarting the modem by unplugging it for about a minute. Is there a way to schedule a periodic restart of the S33 modem via its app? I am thinking that, if not, I could connect it to a smart plug and schedule it to periodically turn off and on in the middle of the night.Also how often should the modem be restarted for optimum performance?

RCabThe Many

Purchased S33 modem May 2022. Kept overheating and dropping network connection. Spent 2 hrs troubleshooting with Cox and said modem is bad. Requesting assistance with warranty replacement. Thanks.

1652

1 year ago

ModulusVJ4The Many

asked in S33 | S34

S33 with Xfinity 1.2 gigabit plan only getting 500-600 mbps down + another issue

Simply put I have Xfinity 1.2 gig service with a not even year old S33 modem. When I plug my Chromebook via gigabit Ethernet adapter into the 2.5 or 1 gig port I get around 500-600 mbps down. Xfinity tech comes out & connects his meter to the incoming cable & showed me it was getting 1.299 gig. Then he plugged his meter into the cable coming out of the 2.5 gig port and it also showed 1.299 gig down. That’s the first issue, now the rest of it that makes no sense to me;I have a band new Amplfi Alien router w/ the LCD touch screen. It shows Xfinity’s speed coming into the router usually between 750-810 mbps but when I plug my Chromebook into one of its LAN ports I get 570 mbps down which I don’t understand. Then here’s the last piece that makes me even more perplexed;I have a TP-Link RE650 gigabit range extender (which is connected via wifi to the Alien router) and when I plug my Chromebook into the LAN port on the range extender I get speeds of 720-800 mbps down.So at it’s

4241

1 year ago

tjmnwlThe Many

asked in S33 | S34

user manual for s33 cable modem

Where can I find an online user manual for a s33 cable modem?

3821

1 year ago

MarkMastracchioThe Many

asked in S33 | S34

W21 online but not showing in app. Cant add satellite

Modem - S33Router - W21 Dual PackProblem - I have no issues adding my S33 modem to SB Central but after that, I add my first W21 router and after completing successfully the app asks me if I want to add a satellite “now or later”. Whichever I choose it then shows a loading wheel in front of the app and I cannot do anything else. If I wait it out, app crashes. If I force close and come back, it starts all over again. Only showing my S33 as the only device on my network. However, the first W21 is online, blue solid LED and transmitting wifi. I’ve opened a case with Arris but doesn’t seem to be going anywhere. I’m ready to return everything and have Xfinity send me another rental. NOTE. I’ve tried 3 different iPhones and 2 different iOS versions.

1462

1 year ago

Jerry MagersThe Many

asked in S33 | S34

Malfunctioning Modem/Router

My brand new Arris Modem/Router was working fine until a Comcast technician unplugged it last night. Now nothing works. No streaming, E Mail Googling etc. Nothing. Comcast tells me I am getting a good signal and that I should contact Arris to address the problem. I rebooted it this morning and I have no Internet service.

pmokoverThe Many

How tall (top-to-bottom) is the S33?

EdVThe Many

Is there any way to send the Event Logs to a syslog server?Local carrier is having issues, but wants to see local modem logs before they’ll open a Support ticket.

S33 Modem with Xfinity

I was just upsold by the Xfinity tech support (sales) guy from my Extreme Pro (1 Gb) internet to their 1.2Gb Gigabit speed - “Just $2/month more” - and was told I needed to replace my existing modem to take “full advantage” of the Xfinity system.I have been running an Arris SB8200 for about 2 years and was generally satisfied. I just added a third ASUS router so now have a primary and 2 secondary nodes in an AImesh. I get about 950 KBps on ethernet and 400+ on wifi. I tried to replace the SB8200 with the S33 yesterday - it did not go well!!Firstly, Xfinity took an age ( 2hours) to finally get the S33 set up. Then, once installed, the ethernet and wifi speeds were unchanged.According to Xfinity, the S33 does not does not interact correctly with Xfinity Gigabit internet, despite Arris claiming it does. In fact Xfinity indicated that I would need to rent their high speed modem/router combo and hard wire to clients in order to get the higher speed, something that does not work for me as I

35385

2 years ago

laundryguyThe Many

asked in S33 | S34

S33 cannot access webmanager after switching to this modem from a netgear cm1000

so i just bought this modem today and activated it with spectrum. previously i had a CM1000 modem from netgear. since i’ve switched to this modem, i cannot access 192.168.100.1 unless i connect directly to the modem with my laptop and a lan cable. before, when i had the other modem, i could access the same address with no problems. what could be causing this? when i type in the 192.168.100.1 address, the page just says timed out

2353

2 years ago

MelodicApex8The Many

asked in S33 | S34

My S33 needs to be rebooted or shuts down often

My S33 needs to be rebooted or shuts down often. I continue to get this group of errors often. Something tells me it is Xfinity. I have 1gbps service but can recieve up to 1200 per xfinity, however i have never seen more than 650mbps. They tell me its my modem, but they will not allow me to connect to the 2.5GB port. (edit: CM-MAC information removed)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:01:5c:6f:da:4e;CM-QOS=1.1;CM-VER=3.1;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:01:5c:6f:da:4e;CM-QOS=1.1;CM-VER=3.1;Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:01:5c:6f:da:4e;CM-QOS=1.1;CM-VER=3.1;16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:01:5c:6f:da:4e;CM-QOS=1.1;CM-VER=3.1;No Ranging Response received - T3 time-out;CM-MAC

1821

2 years ago

SavannahmanThe Many

asked in S33 | S34

S33 resets when using computer

This is my second S33, the first one died after about 8 months of use. I have my household running off this modem with a set of (3) Arris AX 11000 routers. It seems every time I sit down at the computer which is actually plugged into the router the S33 will reset. This will happen frequently but ONLY when the computer is on and connected to the router. Today it has reset twice. I can shut down the computer and go weeks, even months without a problem. Then turn on the computer and within an hour or so the S33 will reset.

1012

2 years ago

cmac7203The Many

asked in S33 | S34

Cannot access S33 Web Manager

As the post states, I can’t see the modem...maybe because I can’t see it through my router? Am trying to connect via wifi, should I connect hard to the modem itself? I don’t see a cable input to do that.

7096

2 years ago

JosepholoriThe Many

asked in S33 | S34

Wifi connection issues

Any time I am using my computer,y internet disconnect automatically.

1201

2 years ago

Siuu1994Cable Modem Commandos

asked in S33 | S34

Enable bridge mode on my S33?

Hello guys i just recently purchase an combo of Arris S33 + W21 mAX router, in the store they advice me to set up the S33 on bridge mode to install the mAX router, but am not able to find the Bridge mode on the settings of my S33

20353

2 years ago

surfboarduserThe Many

asked in S33 | S34

App Available?

Does this product have an app I am able to use to manage my network?

4433

2 years ago

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