Solved

My 2 year old Surboard 6190 modem has been dropping connections lately and I’ve not been able to return it to stable performance. It’ll be fine for a while and then drop repeatedly for a hour just because.I’ve done the unplug/plugin and the hard reset without improving the stability, the cable provider confirms no service interruptions and the tv which comes through the same line is unaffected.In the past, this type of behavior was a sign that firmware needed update, but I cant even figure out if this product allows or requires firmware update. Nothing is here where it would be expected   : https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000REMs8AAH#panel4Searching Arris and various online sources finds no clear answer, the possibilities are:The modem requires no updating, it’s automatic The modem requires the user to manually update the firmware The cable company pushes updates to the modem, (but possibly only if they own the equipment, if not it’s unclear what

  "Is this g34 compatible to the sgb6700-ac and will it support an m cell for phone usage?"

I  moved addresses recently, but am using Comcast/Xfinity as my  cable provider in both places.  My Arris SD6141 was working fine at Address 1 but not at Address 2.  Comcast entered the modem into their system (I had to create a new Comcast account).  They can find my modem, but I can’t pick up my system on any of my devices. My network name doesn’t show up on any of my devices.  Any suggestions?  Comcast said they can’t do anything on their end.  Is it time for me to simply replace my modem and start over?  Any help would be appreciated. 

What is wrong here? Web Interface keeps asking me to upgrade the browser but I do have the last updates Current version Version 101.0.4951.41 (Official Build) (64-bit) Message Supported Browsers VersionsThe version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.You may proceed with an unsupported version, but you might experience issues using the pages.

New SBG8300 connects perfectly to 2 cell phones, 2 laptops and 1 tablet, using the 5G SSID.  Canon printer detects  the 2.4G SSID as well as the 2.4G Guest SSID, but not the 5G SSID.  Please advise if there is a solution for this.ThanksSteve O

I talked to Xfinity about activating it, and gave them all the information they need to put it on their network.  The modem part seems easy peasy.But I don’t recall what WiFi network name and password I created years ago.  Is there a way to reset it to the factory settings?  I am out of warranty already so I can’t ask Arris Surfboard for help.

Hi, when I first connect my modem and activated through Zito. The modem down stream turns blue, the rest are green. I have internet connection for about 7 months now, but 2 weeks ago my down stream light turns green. Now I have no internet. I was able to ping couple of sites like google.com.  I called Zito and they said they did maintenance on my signal remotely and all my signals are within acceptable range 27-37 SNR.  troubleshooting steps I took so far. None fixes my problem restart modem reset modem  plug in to modem directly using computer/other devices bypassing router  turn-off modem, unplug coax and waited 2 minutes. Reassembled everything in reverse order.  tried different DNS in router 

Just got the SB8200 yesterday. Activated thru Spectrum. I tried to login at 192.165.100.1 . It keeps telling my wrong user name and wrong password. I did the factory reset. Still won’t let me login. What else can I do? Please

I have SBG8300  router from my ISP.  I generally login to their router page to enable wi-fi ( normally it is in disabled mode). By mistake I clicked  Bridge mode button though I don’t even know what the bridge mode is.  Now I can’t login to the http://192.168.100.1 at all.   The browser URL shows https://192.168.100.1/wizard_step1.php  and runs for ever.  How will I be able to login to router settings.  I appreciate any help. internet is working normally. But whatsapp message refresh is taking forever saying  “Wiating for this message. This may take  a while Learn More “ . 

WOW cable internet can't recognize my Surfboard SBG8300 in order to activate/connect.  They keep telling me they can't see it on their end.  I'm trying to quit renting their gateway so I know that my coax works fine since I just move it to the new Surfboard.  Please help.

I have DSL service, can I use a mAX system?

How can I increase the speed of my wireless network?

As the post states, I can’t see the modem...maybe because I can’t see it through my router? Am trying to connect via wifi, should I connect hard to the modem itself? I don’t see a cable input to do that.

Like R1, I like to specify my own DNS server in local LAN.Is this possible for this model ? I can’t find a place for me to specify local DNS server in “Local IP  network” section. R1: https://arris.secure.force.com/consumers/articles/General_FAQs/SBG7600AC2-DNS-Setup

I need to know if I can hook up a Netgear MS108UP (or other  Multi-Gig model) switch to the W31 router. I have 8 wired devices in addition to Wi-Fi devices I need to provide Internet access to.Can’t seem to get a straight answer from any Tech Support [sic] so far, and the Internet searches just provide click bait and junk.The W31 is connected (or will be) to an S33 Modem.Thanks

How often are updates sent to Comcast to update our modem‘s at home?

Struck by lighting they replaced outside cable and power plug to splitter my Wi-Fi works but ethernet does not I have a Surfboard model SVG2482AC 

I moved from one apartment to another one  At the old place i was using an SBG8300 which was working great.  The new place was set up with Xfinity equipment and I would like to continue using the SBG8300 but have no idea how to switch back to it.  Could someone please tell me how I can do this please? Thank you!!!

I had an older modem tm225r that I replaced with a t25 because of fluctuating speed issues.It could vary from 250 or 300 to under a 100 (wired).Measuring from the Ethernet port on the t26 using a laptop and using Comcast speed site,with the new modem I still get under a 100 even though my service says 500 down.There were issues with cabling and connectors that they just replaced.His handheld meter is saying 600 down,but several different laptops said under 100.Any ideas?

Are there any known Arris Surfboard attacks that would allow a Surfboard cable modem to be used as a data relay. The reason I ask is that Xfinity is reporting over double the amount of data that my Eero gateway reports. One month it’s 195% and another month it’s 206% and this month it’s 297%. I can’t think of any source of data that Xfinity would see that wouldn’t also be seen by the Eero gateway.

I have a Panoramic Wifi Gateway (Model: TG1682G).I’m wondering if it will damage the router if I unplug it regularly, when I go to work during the day and perhaps at night as well, to save electricity.Also, perhaps someone knows whether the process of booting up the router is very energy-intensive---perhaps to the point that it doesn’t make sense to unplug the router to save electricity.Thanks.

Any time I am using my computer,y internet disconnect automatically. 

Hello Community, i do have an dual pack W31 installed on my house, i wanted to add another mesh to expand the coverage but find out that the W31 goes a bit out of my budget, i saw the W21 in a lower price, will be this one compatible with my setup?

I just purchase my new modem and i was wondering where is written down the info about the name of my new network and the password

Hello Community I recently updated my speed from 200mbs to 1.2gb, but am not able to reach the gigabit speed, it is something wrong happening to my Arris?