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adsnellerThe Many

asked in G34 | G36

Slow connection to website with new G34

Replaced problem Motorola cable modem/router with G34 and was able to set it up ok. But when accessing the internet or even connecting to the router through the computer all connections or changing pages seem to hang for several seconds before connecting. Speeds seem ok then until changing websites or selecting an item in the router settings. I never had this issue before. Even connecting to my media server through the network seems to hang for several seconds.

281

4 months ago

DawsManThe Many

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

switch issues dchp w21 router s33 modem

Problem is houses is wired up with RJ45 Cat 5 cables in all the rooms. Can connect router is any room with the modem in any room. But cannot get a wired internet connection from the switch to a console or computer. Xbox said that the problem was with DCHP settings. Notes should includethis is a wifi mesh system with a modem router and satellite. network switch is a self managed switch so I can plug in the modem and router wherever and they figure it out.

362

4 months ago

Witherdfoxy477The Many

asked in SB8200

Why can I not log into my SB8200?

I cannot log into my SB8200 with using the following credentials, USERNAME: AdminPASSWORD: password USERNAME: adminPASSWORD: password USERNAME: AdminPASSWORD: (last 8 digits of serial number) USERNAME: adminPASSWORD: (last 8 digits of serial number) My ISP is spectrum

1141

4 months ago

citansjThe Many

asked in S33 | S34

I lost my software license paper for my s33 modem. How do I get it back?

I bought a s33 modem about three months ago from Walmart. I've been lazy and didn't bother to hook it up but of course I want to now and I can't find the software license. What do I do to get that back?

KenjaeThe Many

How do I hook up my range extender ?

301

4 months ago

John NewmanThe Many

asked in eMTA - General

Arris BGW210

AT&T is scheduled to install an Arris BGW210 modem in my house. The modem was designed and manufactured by Arris for AT&T.Would you please let me know if the modem has any P65 Warnings? if so, what part(s) of the modem have the Warning, where are those parts located, and are there any measures a customer can take minimize the potential risk? Thank you where your answers.John Newmanjohnrnewman@gmail.com

splineThe Many

how do i change modem password for accessing to my computer

1481

4 months ago

TexJay66The Many

asked in SBG8300

Setting up 2.4 and 5.0 ghz on SBG8300

How do I setup the 2.4 and 5.0 GHZ Networks on my SBG8300?

1281

4 months ago

LisaABernardThe Many

asked in G34 | G36

Unable to connect link camera with 2.4g network on G34

I have set up my Arris G34 modem. The 5G is working perfectly fine on my phone and laptop. My Amazon link cameras Sync Module needs to access the 2.4Ghz to operate, but doesn’t recognize the password. Can I establish a separate password for the 2.4? If so, how? Thanks, Lisa

471

4 months ago

HalpmeThe Many

asked in SBG8300

Changing guest passwords for SBG8300 Access

I can’t login using the password that I just created when I did a hard reset to get to the pages to change my guest wifi passwords for security purposes. I have an Arris SBG8300I did two hard resets now to try to solve it and it skips the username creation item and goes straight to the create a password and reenter password page which I completed. I then changed the name and passwords of my primary daily Wifis - but to access the guest wifi band pages - I need to login using the account info...On that side, it’s saying that I’m putting incorrect credentials (“admin” and my new password). I tried the new password from the initial steps, the new primary daily wifi password, and the number password on the back of router, I tried resetting the router again and doing it all again and no success….I validated they were all correct multiple times. Is there another username other than “admin”, perhaps? Thanks in advance!

551

4 months ago

jemmacThe Many

asked in G34 | G36

Unable to access the GUI web portal and SBC app on G34

This G36 is the worse modem I have ever owned. I’ve had it less than a week and it’s been nothing but issues. I want to go back to my old modem and router. ALL solutions for issues with the G36 seem to require complete reset of the modem/router and starting all over again. The mobile app is a steaming pile of junk. I can’t access the modem through my browser because it won’t accept my email login. Sorry but it’s my ONLY email. The solution is to reset everything and start over.

541

4 months ago

tomrriesThe Many

asked in S33 | S34

SSL/TLS Errors after installing new Surfboard S33v2

I just installed a new S33v2 and ever since, I’m getting SSL errors. The cert on the modem itself is bad, not expired but I guess not trusted. But I don’t know why that would have anything to do with certs passing through the device. FYI, all incoming certs appear to come from my SP (Cox) instead of their actual origin. I can ping out but can’t connect to anything using SSL or TLS, which is pretty much everything now. Any ideas? Thanks,Tom

451

4 months ago

mkaufmandevThe Many

asked in G34 | G36

unable to setup the SBC app on G36

Using Xfinity & Arris G36 I’ve tried unsuccessfully to use this application several times and ways and I cannot get it to connect. I always get an error. Has anybody got G36 to work with Comcast Xfinity in 2024?i’ve been in software engineer for 18 years so I don’t think it’s my errors. I think it’s the app.

571

4 months ago

ag12345The Many

asked in SB6183 | SB6190

Spectrum says SB6183

Everything worked fine. I was rolling off a promotion and Spectrum a new one on my account. When they did it, they said my modem is no longer compatible and I have to buy a new one. Is this correct? And what’s a cheap SB I can buy if I need a new one? Thanks

831

4 months ago

DAmundsonThe Many

asked in SB8200

SB8200 fails to connect immediately after power cycle, continued

My SB8200 will not work immediately after a power cycle. It must be left unplugged for 15-20 minutes before attempting to reconnect. The modem is noticeably warm when unplugged, and cold (cool) 15 minutes later. This problem is very repeatable. I’ve never had it connect immediately after power-down or reset in over 20 attempts over the last 3 months. Other than this one issue, the modem works fine. What circumstances would create this behavior? I need someone to explain to me why this problem is not a hardware issue…When plugged back in immediately, the modem will get to the point where the top three lights are solid green but the bottom one is blinking green. It will stay like this for 2 or 3 minutes (I’ve not timed it) before resetting. The start-up sequence repeats, ending with the same condition (top 3 solid green, bottom one blinking green). This repeats for at least an hour (that’s the longest I’ve given it).I’ve been on the phone with Arris support 5 times and

781

4 months ago

uscfanThe Many

asked in S33 | S34

S33 modem dead bought June 2023

Cox came out for a tech support visit and confirmed the S33 modem is dead. How do I begin a warranty claim? Bought from Amazon in June of 2023.

861

4 months ago

MurrayleeThe Many

asked in SB6183 | SB6190

help installing sb6190

I need help with installation of the Arris surfboard sb6190

871

4 months ago

daledesmaraisThe Many

asked in G34 | G36

No internet on G36

Hello Support. My G36 suddenly stopped working today. I will not reset after holding the reset button for >1 minute. The light changes from solid orange to flashing green and then repeats. Thank you for any assistance you can provide. It is still in warranty.

601

4 months ago

AidenAsher20The Many

asked in eMTA - General

webGUI username and password was changed on DG3270A/NA

Hi so i have a Arris DG3270A/NA router that was given to me and i Can't even logging in the webGUI cuz i think the webGUI credential username and password was changed please reset the webGUI credential username and password to factory default on DG3270A/NA router

jtotheb86The Many

Solid blue light, able to log into Wi-Fi but says no internet. internet provider confirms my modem is online. accessed the gateway summary, connection, WAN shows an active IP address. please assist.

stchurch61The Many

I purchased a T-25 at Best Buy on June 5, 2024 and successfully activated for Internet and phone service with my provider. Today I returned home and all of the lights were off on the modem and I didn't have Internet or phone service. I tried resetting use the button on back but nothing. Can you provide any other troubleshooting advice or instructions for repair/replace? Thanks

373

4 months ago

wbsubwayThe Many

asked in eMTA - General

Guest Wi-Fi on TM602G/115

How do we enable guest wifi on our Arris router for our Subway restaurant in Whitesboro? Can I do it remotely or does it have to be done in the store? Model is TM602G/115.Thank you!Ashley Mims

185

4 months ago

BigDamBrowncoatThe Many

asked in G34 | G36

Low RSSI Warning on G36 Surfboard and no internet connection

Does anyone know why the only thing being reported back to me by my G36 via the app is a very low signal strength warning for one of my connected devices, and a suggestion to move it closer to the G36.But here's the "Huh?" part: It's the initial router in a Wi-Fi mesh system and it's hardwired to the G36 on a Cat6 cable that's not 6 feet long. It has NO wireless connection to it, so why is my G36 worried about a low RSSI?

264

5 months ago

drussell3The Many

asked in SBG8300

sbg8300 intermittent internet connection.

It's random. But, my modem looses both 2.4 and 5g connection. Randomly. Hardwire works fine. Usually resetting modem temporarily fixes problem. But, it can happen anytime. 1 day, 1 hour or even a few days later. Sometimes multiple times a day. My dad has same modem and never has this problem!

1723

5 months ago

mryflyguy81The Many

asked in S33 | S34

Arris S33 modem dropping DOCSYS 3.1 connecton wo XFINITY GB service

For the last few weeks, I have noticed my Arris S33 Cable modem has been dropping the DOCSIS 3.1 connection (solid blue LED) to XFINITY GB service and reconnects at DOCSIS 3.0 (Solid green LED). It’s still pretty fast but I take exception to XFINITY providing LESS service for more $, Is anyone else experiencing this DOCSIS 3.1 drop with Xfinity?BTW, I’m in Tucson, AZ

5307

5 months ago

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